Samsung review: warranty service 12

I recently purchased in April this year a samsung home theatre system a UA 558000. All is good until last week 12 April problem with the centre speaker on the system. It was playing ok, then it started to fade in the backround and then could hear no sound. I reset and checked the surround sound settings etc. still no sound.

I did test it by checking if the centre speaker is maybe faulty but it plays through the other plug on my surround to check if speaker is ok. The problem lies at the back of the amp apparently. I did contact the supplier that I bought the product, he thinks its a software problem.

Can you please assist me on how to proceed further with this problem.

Thank you.
Ray

Hi.

Product : Samsung Galaxy S4
Purchased : November 2013

The battery life on the above mentioned phone has been giving me problems, the phone does not even last a full 2 days and has to be charged daily, i have heard the same complaints from other Samsung S4 users. Is it possible that there could be a problem with the battery on my phone and if yes can it be changed at no cost to me? Thanks.

Sam.

My Samsung S4 has been giving me problems and sent in to MTN 3 times know and it still has the same problem. The screen flashes so bad, they replaced the battery before and it is still doing the same thing. This means I have to buy a new phone for the time mine is being repaired and the big frustration is that nothing is being done to this situation. I requested a new phone as well and get no reply on this.

My IMEI no: [protected]

Kind Regards
Desi

I bought a Samsung S3 Mini Cell phone, My screen cracked in my pocket when i sat down in my vehicle, I called Samsung, Telkom Mobile where i purchased my phone through a
and they tell me they cant repair the LCD but the contract only finishes next year, I have still one year to go on my contract to pay now i have to pay for a phone i cannot use, They should of told me that the LCD is not covered before i purchased the phone as i would never of bought it in the first place, The LCD cost R1500 plus i have to pay for it to be fitted as well, So it costs me almost R2000 to fix which is more than the phone itself, Samsung Plus they take Two months to fit it in which it takes 30 mins to fit, What should i do or who can i contact regarding this matter, Samsung told me they only fix S4 and S5 Lcd under warranty,

samsung service sucks been waiting sinced 18 decemebe r2014 for said technician richard who said he will come back to me never has for my french door frigdeit is now February 2015!

Complaints department

I went to game in Pietermaritzburg on the 15th of May to inform them my Samsung dishwasher was not working then Surgan a technician from Durban came about week and a half later replaced motor as though that was the problem.It continued to the problem and showed (f5) as the error, now we looked after our dishwasher it was in excellent condition ever the technician (surgan) commented he provided us with good service until he took dishwasher away to Durban for fixing as I stay Pietermaritzburg area 51 Dennis road hayfields. They took it to Durban Samsung to fix it, it took two weeks as they never knew what was wrong with it apparently needed a new chip and pc board and when it was returned yesterday the 5th of June it came back with the damage showed in the above pictures, they did not even secure the bottom plate of the dishwasher and bend damaged and scratched unit so badly. I am shocked with the condition it came back in even half the screws were not even put back. I do not except the shoddy service I have received and also never even came back with the basket for the cutlery they left that in Durban .It is now out of the two year guarantee quite conveniently for Samsung and damage is done and appliance with be lucky to last 6 months. invoice is also attached above.

Thanks Warren Dillon (manager)
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2x Samsung Galaxy Core Prime Cellphone devices
Good day I purchased 2 devices as mentioned above 08 September this year (2015) on contract in other words they are hardly 4months old one day both the devices where in safe counsel in my hand bag but when I removed them both the screens where cracked one more then the other and both devices where extreamly hot. I heard from people that you get 2 free screen repairs when it is still under warranty / guarantee but only to find out that my devices do not apply, them basically telling me that my phone isn't good enough to apply and that it will cost me R1300 per phone which is redicilous seeing that the phone brandnew cost R1699 and to top everything one of the ladies asisting me made an sarcastic comment when I mentioned that it's almost as much as buying a new one her word where " then why don't you." I was highly upset I took them on contract as I'm not able to afford it cash I still practically have one year and 9 months to go before I can upgarde/replace it I've always love Samsung products but now I would never buy Samsung products again yet alone surggest it to anyone I know, there is always some excuse as to why they can not do what they say they do it's pathetic and false advertising!

I bought a Samsung TV about 4½ yrs ago, it broke within 14mnths, took it back to Game, who lost my TV and gave me a new 1 due to them losing my TV. The new one broke about 2½years later, I took it to Samsung for repairs and paid for it, not even 6 months later it is broken again and they expect me to pay for it to get fixed. I am refusing to pay again. If I do pay for it to be fixed, I would have then spent more fixing the TV than what it cost to buy the original in the first place. My LG has lasted me over 10 yrs, not even 1 issue. It’s absolutely absurd that these big guys think that they can spit on the little guy. Once my Samsung washing machine, tumble dryer and cell phone pack up I will be moving over to LG & I Phone. I give these guys support & they give nothing but bad service in return. Or even better yet, I’ll buy the cheaper brands & just replace them every few years, this should still cost me less than what Samsung has ripped me for over the last few months. Samsung I’m sure you are losing many more customers due to this & I for one will slander your name with the truth until these issues are fixed. What you fail to realise is that many large tech companies like yourselves have closed their doors due to ripping off their clientele & not giving the correct support.

hello,
i got a Samsung S7 Edge on contract as according to its specs and special features it would be perfect for my life style. after 4 months the phone fell into my pool ( this should not have been a problem as it is advertised to be water resistant up to 1.5m for as long as 45 mins) the phone was literally in the water for about 20 seconds. it stopped working immediately. i took it to Samsung assist in river horse park in Durban. after 2 months and a lot of frustration they replaced the motherboard on the phone. the phone then worked for 2 months before dying again. this time i took it back to Samsung assist in river horse valley only to be told that because the back cover was cracked they will not help me! this does not make any sense to me at all as the glass cover on the back of the phone has no effect on the phone at all. i am extremely unhappy about this as the handset was obviously faulty from the beginning. also, surely if the phone bombed out again after a mere 2 months of being repaired there is something fundamentally wrong with this phone and the work that is being done on them. i am now sitting with a paperweight that is only 8 months old and is costing me R690.00 rand a month. please advise where i can go and collect my new phone from as i am sick of the attitude and turn around times from samsung.

Yup davehancock, get used to it. Samsung did nothing to assist me with my TV issue neither. Good Luck though, perhaps you come right. It's been about 6 weeks since my complaint, and in the meantime i have bought a new cheaper brand, this one has better features and more ports than the samsung. Over and above that, this new no name brand has a 4 yr warrantee, double that of samsucks 24 month.

Samsung is corrupt as from last year am still waiting from my phone, i took my phone to century city at cape town the problem was LCD.when i went back to check how i was told the smart lab closed down all our device are at Johannesburg store, i call the call center they give me reference no and email address to email the proof of purchased i did that, but until now no phone,

Hi, i took my samsung s5 phone in for repair of its charger port on Saturday. When i go fetch it today at Samsung East Gate im not able to take a screen shot using my palm swipe. In addition the 2 buttons next to my home button is faulty. I never had these problems before the repair. I dont want to take my phone back to them because i dont trust them with my phone. Please advise me on my next course of action.
My mail is bchriszelda@yahoo.com
Thanks