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Santander Consumer USA
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4.2 2 Reviews 738 Complaints
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Santander Consumer USA Complaints 738

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C
11:02 am EDT
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Santander Consumer USA finance from santander

I brought a Saab truck and was financing though Santander and paying on the truck good for a long time charges never went down after paying on truck for a year it was horrible dealing wit this company I have all my info please help this is my payment agreement finance charges not on here as of now they are saying I owe 7000 after I let truck go u pay twice for the car now I am being threatened

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9:51 pm EDT

Santander Consumer USA auto loan rip off

I bought this used car back in May 2015 due to my disabled mother, and I was told by the sales rep at Victory Honda, That i can refinance it after 1 full year of making payments in the amount of $513.12 at 27% interest plus western union fees $2.50 each month. I've tried to refinance this Honda Civic almost every other car dealerships have told me that Santander consumer are a bunch of crooks and they will never do business with them. Now I'm stuck with this loan and it's so depressing for me and I can't afford it.

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3:31 am EDT

Santander Consumer USA car loan

Unfortunately I got a car loan in Aug.2013 6yrs term . I am 5yrs and 9 months into being done and my car was repossessed. I've been making payments every month and was told a few random ones were missing over the years...How? I am $29, 000 into the payments. Loan was $12, 000 with 26% interest and they still say I owe over $11, 000 Im no mathematical genius but they are screwing me.

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10:09 pm EDT

Santander Consumer USA 2010 chevy traverse

Purchased vehicle August 2016 $15000 making a 442.42 per month payment and still owe 13500. Intrest rate 20% too high and I cant get it refinanced. I'm seriously considering giving it back. They told me after 1 year of consecutive payments I could refinance . It has not happened yet. They never show a beginning and ending balance on your statement. Most of the payment
goes to intrest.

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9:58 pm EDT

Santander Consumer USA auto loan

Over the years the have taken duplicate payments out and have been an all around horrible company. The supervisor I spoke with got very nasty with me and I had had enough and told them to come get the car, they have it as a repo, when it's a back out. I tried to talk to them rationally and was civil, until they were not. One had nothing but trouble with them from day one

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8:46 am EDT

Santander Consumer USA unfair charges!

I can send a copy of my payments and charges. I've only had my vehicle 1 year, I missed a payment and for 2 months I was paying an extra 200 on each payment to make it up. The following month they said I had 570$ worth of late fees, on top of the missed payment so that month I made a full car payment plus the 570 to get caught up. The next mother I paid a full car payment and a week later they call and I have another 230 of late charges and of course I'm mad bc I just paid the 570 to pay all that up. I don't know what to do, 1 missed payment of 460 cost me over 1500$ that's ridiculous!

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9:31 pm EDT

Santander Consumer USA auto loan

I got an auto loan from Santander Consumer USA back in May 2014 they told me the best they could do was a 24% interest and at the time I did not know that that was actually usury rates unless you agree to it. I was promised at the dealership a 4-year warranty and I was also told that after a year of making payments on time my interest would go down and my car payment would be $100 less that has never happened and I was told by Santander Consumer USA that that was never true to begin with.

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8:31 am EDT

Santander Consumer USA illegal practices and consumer harassment

Illegal practices and consumer harrassment. My principal for my account has not gone down. If one payment is missed or late, their harassing calls never end. This loan is the worst loan I ever signed up for. My Gap policy didn't even cover everything on my car either. I had to pay for a new catalytic converter(because it was not covered) not to mention the car has so many issues. Very upset with this company.

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5:40 pm EDT

Santander Consumer USA car company loan

My auto was reprocessed in which I was told what my 3000 would cover and the break down, when I paid the fee about a month later they called to find out if I had picked up my car stun I made my payment to the directly. Once my account was update non of my additional charges was paid off and I was charged additional fees that was not told to me by Santander. I am constantly getting told different information and being ripped off every bill that I receive. The most Incompetent company I have ever seen in my life.

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12:06 pm EDT
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Santander Consumer USA excessive interest for car loan

Car loan - owe more in interest after paying $23K+ and still owe $19K+ for a car that's worth $10K car. We deferred our load and they added who knows how much and they apply only to my interest all the payments. Out of the $23K+, only $3000 has been applied to our principal.

Santander also call to ask for payments when payments are not due. They call almost everyday. After asking for a transcript or payment history of how payments have been applied, they said they would email it and mail it, after 5 months, we still have not received. How can we make payments without knowing what we actually owe.

Our payments is $689 per month and can't get anything from Santander Consumer USA. One of their representatives told us the interest per day is around $40. $40 x 30 days is $1200, no wonder we cannot pay off our loan and we have had the loan since 2013.

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5:59 pm EDT

Santander Consumer USA car loans account 9645628

i got a notice a that the autopay was turned off and had to send my last payment in by check i did . that check cleared my bank on 03/25/2019
and you took out the last payment out of my checking account on
the 03/27/2019 .ihave been trying to get my money back and you
keep giving me excuses on you need proof i have fax that twice and still
no reolution thankyou nora waller 937/864-7524

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5:15 pm EDT

Santander Consumer USA car payments since 2011

I pay monthly of $440

I've been paying this amount since 2011

I still have $9000 debt for a 2010 Nissan Sentra.

Most dealerships I've tried to trade the car in says that I was given a ridiculous APR and deal by Santander. They said 75% of my monthly payments only go to APR and 25% to the loan amount

I tried calling Santander to see if I could get a better deal, but they said no.

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2:14 pm EDT

Santander Consumer USA auto loan

I was overcharged in interest as well as principal balance increases. There was no consistency in their payment allocations. I was misled and ended up paying double for the car. They were payed $60, 000 for a $31, 000 dollar car. Miscellanies fees were also added that were not explained. I was told that they would not give me any more information about my case.

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10:13 am EDT

Santander Consumer USA paying to much money back to santander

I have been having my vehicle since 2009 and I purchased that vehicle for 13, 000 dollars with 4, 000 dollars down payment and it's 5/9/2019 and they are still saying I owe 1800 dollars. September of 2018 I was told that I had to payoff only 1200 dollars which I paid back in September and as of 5/9/2019 they are threading me with a repo saying my total payoff is 1800 dollars.

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4:02 am EDT

Santander Consumer USA 6 month interest only 200. Pp

I written you last year and this year in efforts of joining this Santander lawsuit both times I was told and attorney representing Claimants would contact me What I got was a email stating that no more attorneys were available u did this may of last year and this year to no avail. Now I think that this is a scam as well as Santander This bank will bleed you dry I paid interest only for 6 months come to fine the terms were not made clear a d they know it ..If I am not a part of this lawsuit I will be seeking my very own council and when I am done I promise heads will roll

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10:16 am EDT

Santander Consumer USA Deferment

In summer of 2017 I was trying to the pay the back loan payments since my husband job had slowed down in winter. He called them to talk about Putin deferment on the loan and paying just the interest, so we could get caught up. We were never told anything about the accumulating interest. When we signed for the loan we were never asked or told anything about GAP insurance.

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5:11 pm EDT

Santander Consumer USA Car loan

Got a car loan from them and after almost 1.5 years I see myself owing more than i initially borrowed... Im not understanding how is that possible. Yes I was late a few times but I'm not understanding how my balances always rises it never goes down. I am stating to believe this company is a scam. It is horrible. I will never finish payingfor this vehicle if this occurs .

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9:14 pm EDT

Santander Consumer USA Car loan

I purchased a 2006 toyota avalon with santander financing. I paid the car off 9/2018. Months before paying the car off. I called costumer service because my balance should have been lower and payoff should have sooner. I kept getting the run around and customer service didn't help. One time they applied a payment to my account from another account. My dad was the co-owner of the car, he has a vehicle financed with santander for another vehicle.

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8:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been with them for 2 years they have made me pay twice the amount of what the car is worth and I missed 1 payment now its not 6000 its 8000 they also charge a high interest rate they are fast to take your car if you dont make a payment I also have tried to speak to them about refiancing for smaller payment but there not willing to work it out that way

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12:45 pm EDT

Santander Consumer USA Changing payment and interest rate

I called Santana pertaining to my April payment $860 I was informed that my payment supposed to be 871 at 11% annual rate but my contract stated that my payment is 852.47 cents each month at 10. 21 % rate they also charge me $180 late fee for 2015 on my account when paying over on my payments, of 860 to 900 dollars a month. I was also informed that my contract has the wrong interest rate of 10.21 the supervisor said it supposed to be 11% and it came from a major car dealership. Santana has overcharged me and still overcharging me since 2014 when I went into a deferment until-now

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About Santander Consumer USA

Santander Consumer USA offers auto financing and lending services. They provide loans for new and used vehicles and offer refinancing options. Their services are accessible through their website and network of dealerships. Customers can manage accounts online.
How to file a complaint about Santander Consumer USA?

### Guide on Filing a Complaint Against Santander Consumer USA on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Santander Consumer USA in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention relevant transaction details with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint against Santander Consumer USA on ComplaintsBoard.com.

Overview of Santander Consumer USA complaint handling

Santander Consumer USA reviews first appeared on Complaints Board on May 9, 2008. The latest review Law breakers was posted on Aug 25, 2024. The latest complaint Law breakers was resolved on Aug 25, 2024. Santander Consumer USA has an average consumer rating of 2 stars from 2574 reviews. Santander Consumer USA has resolved 241 complaints.
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  1. Santander Consumer USA Contacts

  2. Santander Consumer USA phone numbers
    +1 (888) 222-4227
    +1 (888) 222-4227
    Click up if you have successfully reached Santander Consumer USA by calling +1 (888) 222-4227 phone number 0 0 users reported that they have successfully reached Santander Consumer USA by calling +1 (888) 222-4227 phone number Click down if you have unsuccessfully reached Santander Consumer USA by calling +1 (888) 222-4227 phone number 0 0 users reported that they have UNsuccessfully reached Santander Consumer USA by calling +1 (888) 222-4227 phone number
    Customer Service
  3. Santander Consumer USA emails
  4. Santander Consumer USA address
    P.O Box 961245, Fort Worth, Texas, 76161-1245, United States
  5. Santander Consumer USA social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Santander Consumer USA contacts
Santander Consumer USA Category
Santander Consumer USA is ranked 14 among 263 companies in the Financing and Loans category

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