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Trinity Law Group / The Law Firm of Brian Spellen Customer Service Phone, Email, Contacts

Trinity Law Group / The Law Firm of Brian Spellen
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3.0 2 Complaints
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Trinity Law Group / The Law Firm of Brian Spellen Complaints 2

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7:42 pm EDT
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Trinity Law Group / The Law Firm of Brian Spellen Customer Service

I started with Trinity July 2, 2014. I was told to send in all papers pertaining to my mortgage, handled by Bank of America. I did as instructed. All tax forms, places worked, personal I .D. Trinity had this for months. They sat on it long enough for it to be invalid. I. Went through this three different times. I was told a disgruntled employee had lost or hidden documents and mine were among them. I went through process again and ended up in the invalid documents pile. I have tried to schedule meetings by phone with Danial Costenllos, only to wait all day for no call. This happened three times. I was told their phone system was at fault. I called to talk with Danials boss and the front desk staff made believe they were his boss. I could hear laughing I the back ground. Danial told me later that day he dose not have a boss and couldn't believe his staff would pull such pranks. I'm done with Trinity and have requested my money returned. This has been a terrible business relationship, they will not answer my calls. I think caller I.d.sends me to message machine. I am frustrated and have waited long enough. I would like to take legal action.

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3:34 pm EDT
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Trinity Law Group / The Law Firm of Brian Spellen Loan modification

This company sent a very official letter with our mortgage company's name all over it. They made it appear as though our mortgage company was offering a loan modification through the making homes affordable program. However, they tried to charge us $2500 to negotiate a new interest rate with our mortgage company and didn't guarantee that they will be able to get anything changed. I'm sure they probably would've drafted a nice letter to the bank for negotiations that would've been rejected since we do not qualify for the making homes affordable program. We're happy to provide copies of the paperwork to authority, but do not want to post it on this site since it has our personal information on it.

Read full review of Trinity Law Group / The Law Firm of Brian Spellen and 15 comments
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Charles E. Whelchel
US
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Aug 15, 2016 8:05 pm EDT
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My name is Charles E. Whelchel and I live in Palmdale California. Trinity law is 'Supposed a Law Firm' that's supposedly staffed with: A Highly trained and competently staffed results oriented customer representatives? But, alas, I've trajectcally discovered that their 'In-house staff: ' Are little more then a bunch of poorly trained 'Stooges' whose primary function is to placate it's customers with a myriad of delaying excuses that lead to nowhere? In a word: Trinity is nothing more then Charlatan operation that takes your money but delivers little, or, as in my case: NOTHING? I mean: NOTHING. I'd hoped, and prayed, that Trinity was a legal company with MUSCLE. But, alas, I've since they're little more then a company that's better identified as a wimp? Semper Fi.

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Kat13
US
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Jul 26, 2016 9:56 am EDT

I am writing this on behalf of my sister and deceased brother in law who were also taken in by the letters. Like everyone else they seemed to be helping at first but once they were paid, did nothing. My sister got her modification on her own, asked for the refund promised and got no where. She finally called the Attorney William Vallejos who sent her a check for a partial refund. Guess what it bounced! Now they won't even answer her calls or offer to send her a new check. I am encouraging her to file a report with the police department. I think everyone who has been scammed by this company and this attorney should join in on a class action lawsuit and file complaints with the California Bar Association to close this company and this attorney down so that they cannot continue to take advantage of people in distress. I have been in real estate lending for 44 years and their activity is illegal. It's called fraud!

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Bruno H
US
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May 13, 2016 3:26 pm EDT
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yes they are crooks...they have a class action civil law suit against them from previous customers...cant believe that the government needs to stop, them just had my bank assets frozen because of them they took my money and ran...promises, promises... now just voice mail when you call them. we all need to file complaints thru better business bureau, regarding their so called business practices.

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TMann
US
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Apr 22, 2016 1:59 am EDT

I got ripped off also, , just like others have said I received a very professional letter. Several employees helped me at first but after they got my money, no more help. Currently only a anwsering machine anwsers but nobody for months will return a call. It's clear now that these poeple had no intentions of helping me. They are just crooks!

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mamabear01
US
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Jul 24, 2015 1:55 pm EDT

This law firm is terrible. They took 2500. On the phone, they guaranteed me that they would refund my money if I was dissatisfied with their services. At first they asked over and over for the same information. And now, they refuse to answer calls or emails. DO NOT USE THIS GROUP!

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frogz80
US
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May 21, 2015 11:04 am EDT

This company is a joke! They took our $6200.00 and did NOTHING for us. We needed assistance with our 1st mtg. We were able to pay the 2nd. They told us to go delinquent on all loans. We called twice a week and never got a call back. On accident, we found out from our 2nd mtg company that our loan had gone to charge off's. Trinity knew nothing about this. 10 months later, nothing happened. They won't return any calls or emails. They have no idea who they are. Every time I call them, they answer the phone with a different name. They stopped returning my calls when I asked for their attorney's contact information. I wonder if he knows this is how his so called company is being ran? So sad they rip people off like this!

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TIMEISOFTHEESSENCE
Los Angeles, US
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Nov 25, 2014 9:20 pm EST

It's so funny to me how people with real financial issue's that can barely make it complain when there are people that can actually help you. The BANK rapes ya'll pockets daily (TOO FUNNY) but you put your trust in them, so sad! If there asking for documents its because your BANK is requesting them NOT Trinity. Man if people just use their brain our society will be so much further ahead. We live in a capitalist world and I do believe that NOBODY that has listed a complaint here works for FREE. If you do please post what you do I may need your services. STUPID...

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Whynotdance
Willits, US
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Oct 06, 2014 5:44 pm EDT

I had the same experience as the above, with an eligibility code of [protected]. First off, their mailer comes off as if it is from my lender, Citimortgage, and they have reviewed my account. The mailer offers a 2.00/3.00 fixed loan, which is lower than my current 2.75% loan. Once called, they sidestepped my questions regarding name of company, technician's name. Promised qualification questions would take only 5 minutes. But in truth, the questions required vast amounts of personal financial information, not readily available, and certainly not likely to share with an unknown entity. Told him I would gather the information and may call back another time, and he warned that my information would be lost if I did not call within 2 days. This might be misconstrued as, "offer not valid after 2 days".
I'm not going to use this phony law group for any refinance. No way!

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IamBeingScammed
Stockton, US
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Sep 08, 2014 8:50 pm EDT

I received a "PROGRAM REVIEW NOTIFICATION". When I phoned them they answered the line as "Client Services". I asked for the actual name of the business and was told they were "TRINITY LAW GROUP". I requested that they remove me from their mailing list since I am not having problems with my mortgage. I was told that they do not have a remove list. Bull Hockey! She refused to remove me from their mailing list. Phone number given was [protected]. She refused to give me her name.

I AM NOT HAVING A MORTGAGE PROBLEM! I DO NOT OWE WHAT THEY CLAIM I OWE ON THEIR "DOCUMENT". They claim that I have a secondary mortgage! I DO NOT HAVE A SECONDARY MORTGAGE!

Does everyone else have the same eligibility code of [protected]?

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shabamator
US
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Aug 29, 2014 10:59 am EDT

Trinity law group on the surface appears to be preying on people with mortgage problems.
Too bad results can't be confirmed

Is Trinity Law Group / The Law Firm of Brian Spellen Legit?

Trinity Law Group / The Law Firm of Brian Spellen earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Trinity Law Group / The Law Firm of Brian Spellen stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Trinity Law Group / The Law Firm of Brian Spellen's reputation as a trustworthy leader in their field. Customers can rely on Trinity Law Group / The Law Firm of Brian Spellen's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Trinity Law Group / The Law Firm of Brian Spellen. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Trinity Law Group / The Law Firm of Brian Spellen's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Thetrinitylawgroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thetrinitylawgroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Thetrinitylawgroup.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Trinity Law Group / The Law Firm of Brian Spellen.

However ComplaintsBoard has detected that:

  • Thetrinitylawgroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thetrinitylawgroup.com may offer a niche product or service that is only of interest to a smaller audience.

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Overview of Trinity Law Group / The Law Firm of Brian Spellen complaint handling

Trinity Law Group / The Law Firm of Brian Spellen reviews first appeared on Complaints Board on May 4, 2012. The latest review Customer Service was posted on Oct 21, 2015. The latest complaint Loan modification was resolved on May 04, 2012. Trinity Law Group / The Law Firm of Brian Spellen has an average consumer rating of 3 stars from 2 reviews. Trinity Law Group / The Law Firm of Brian Spellen has resolved 1 complaints.
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  1. Trinity Law Group / The Law Firm of Brian Spellen Contacts

  2. Trinity Law Group / The Law Firm of Brian Spellen phone numbers
    +1 (205) 820-9474
    +1 (205) 820-9474
    Click up if you have successfully reached Trinity Law Group / The Law Firm of Brian Spellen by calling +1 (205) 820-9474 phone number 0 0 users reported that they have successfully reached Trinity Law Group / The Law Firm of Brian Spellen by calling +1 (205) 820-9474 phone number Click down if you have unsuccessfully reached Trinity Law Group / The Law Firm of Brian Spellen by calling +1 (205) 820-9474 phone number 0 0 users reported that they have UNsuccessfully reached Trinity Law Group / The Law Firm of Brian Spellen by calling +1 (205) 820-9474 phone number
  3. Trinity Law Group / The Law Firm of Brian Spellen emails
  4. Trinity Law Group / The Law Firm of Brian Spellen address
    1933 Richard Arrington Jr Blvd S., Ste. 223, Birmingham, Alabama, 35209, United States
  5. Trinity Law Group / The Law Firm of Brian Spellen social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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Trinity Law Group / The Law Firm of Brian Spellen Category
Trinity Law Group / The Law Firm of Brian Spellen is ranked 158 among 263 companies in the Financing and Loans category

Recent comments about Trinity Law Group / The Law Firm of Brian Spellen company

Loan modification
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I have have found working with this company was in my benefit and...

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