Santander Consumer USA
Reviews and Complaints

On the month of december I send my car payment timely before the due date 12/27/10. On 1/8/11 I rec'd a tel. Call from santander requesting my payment for 12/10, that according to them it was never rec'd. I contact my personal bank to verify the status of my car payment check they indicated that check was not cleared. I contact santander on the same day 1/8/11 and was informed that no payment was rec'd for 12/10. Santander bank customer service explains to me that payment was due and must be paid or else my account will go into collection. I explain to the csr that I have sent my payment by mail timely. I have never had any late payment problem. If you look at my payment history with citifinancial I have never been late. Santander csr advise me to make a tel payment to cover 12/10 and that he will annotate my record file that 12/10 payment was made by phone on 1/8/11. He stated clearly that his note will stop any other payment and avoid a 2nd payment for the month of december. I made a tel payment on 1/8 to cover 12/10 payment. Later I review my bank statement it reveal that santander did rec'd the payment for 12/10 check was rec’d on 1/21/11 and clear on 1/24/11. This unexpected transaction cause me an overdraft fee of $37.00. I contact santander customer service twice by tel. And online and requested a refund of my $37.00 overdraft fee. They stated that I must send a copy of my bank statemnt and record of my overdraft fee for the transaction made on 1/24/11. I fax these documents per their request on 1/28/11 and never rec’d any respond. I decided to call back again and was told that I was not entitle to any refund. I request to speak to a supervisor or a manager and was denied to speak to both. I also requested an address to submit a complaint and was also denied. This is unbelieveable the customer service is horrible, unrespecful and unhuman no compassion at all. The only thing i’m requesting is a better service and a refund of my overdraft fee as I trust the csr action by annotating on my account record that I have already paid 12/10 payment a 2nd payment should not have been charge to my account. Unfortunately I was not served appropiately I will continue with my complaint legally. Santander bank has a very bad customer service.

Sovereign Bank has collected over $500.00 dollars in over draft fees from us within the last year. 2. We were a victim of fraud-someone gained access to our account and made unauthorized purchase- a Sov Bank representative told me to deal directly with Walmart instead of going through Sov Bank. I cancelled my husband debit card and did as I was told. Later that week, the monies were returned to the account. Apparently, Sov Bank advanced the monies and not Walmart, and when I did not submit an affidavit (again, because I was told not too by a rep) the bank took the money without any sort of warning. I never even got a notice that they put the money in the bank temporarily. As a result of removing the funds I got 3 overdraft fees. The bank has refused to return.

I received a message on 2/17/11 from an agent asking that I walk across the street and ask my neighbour who they named to call them back as he is their customer and they need to make collections from him. I have no connection to this company they simply thought that they had the righht to call and harass me and get me to do their job for them because I live next to the guy that owes them money. I feel as though my privacy has been violated being called and harassed in such a way. I am only guilty of being a neighbour and this is what it gets you or at least me. I would suggest no one ever do business with a company that encourages such practices as it goes beyond appropriate measures.

I was trying to trade in my 2000 chrysler 300 m. the problem was my car is out of equity because of the milage and how much I owe on the car. I have went several dealership to get rid of my headache of car. when asked why owe so much on the loan and what was calculated on my last months of payments. I called santander and a young lady to me this was a simple intrest loan which means that they charge you intrest every day until they received payment. then I was told that whe my loan matures in july I will have to pay the intrest to them. I asked them if the instrest was added into my loan already when I first got the car how you guys adding extra intrest on the loan. I may be behind on my pymts due to car issues but this company did not want to help me and then I was told just give the car back. then when I asked why was they double dipping on my acct charging me extra on intrest. they told me I would not understand. they also told me they don't have to tell the customer about the simple instrest

We hsbc as well, my husband was laid off and they put the payments to the back of the note, our note should have been paid off December 2010. Santander took over our notes and the first thing they tell my husband is that he is delinquent. So in June of 2010 they said we owed $3, 000. My husband gave them $1, 500 in three weeks ($500) each week to catch up, we should only owe $ 1, 500.00 right?, So here we are still paying the money to them and they are saying we still owe $1, 800 dollars on the note, we are paying $585 a month every month since we paid the $1, 500 to them so figure out how much, my husband thought we had paid it off. They show up at our house to repo the truck, he calls the company and they inform him that they are charging us over $320 a month in late fees. Yep, $320 a month every month, we have always paid before the due date but are still getting charged. At this rate it will be two years before the note is paid off. It's my husbands fault for not looking at his bill and just going by what the people at Santander say on the phone, he just informed of the problem, because I wouldn't have been nearly as compliant as he was and would have investigated back in June when he made the $1, 500 dollar payment. I am now going to contact the Texas Attorney General Consumer Complaint department to see if they can investigate this company and I suggest any other person who lives in Texas do the same thing. According the the Complaint department the more complaints they have against the Company, the quicker they will start an investigation in the company and their practices.

I paid on my van 4 years and paid 15962 on my van and sandentor came and repo my van and still said i had to pay if they dont get what i owe i had already paid the dam van off plus more and only had one year left but they wouldnt work with me they are very rude when you try to talk to someone there i had a lady tell me i better figure out how to pay it and never call back to ask for help again i never got a bill or letter from them about taking the van they just showed up without any warning and i had to miss work tonight until i get a ride they suck.

Santander Totta Portugal is the worst bank in the history of banks, They do not care about their clients and instead off helping a client in need they bleed you dry and do not listen or help. I keep asking for help, but it falls on deaf ears.I ampaying my loan every month, what I can. I am un-emplyed and I have proved it. Still Totta could not care one bit.If you are rich, they care. Poor and you get a kick up the behind.Can some one help me, please?

Santander's customer service rep, called a friend of my on his cell phone, and give him all of my persoanl information over the cell phone. The sales rep did not care who they were talking too either. It is against the law to reveal anyone's personal information to without their consent. This person was not listed on my emergency contact. This is illegal. I am very disturb about this.

In August of 2010, I receive a letter from Citi Financial Auto the my account is being turned over to Santander USA for handeling. I could not understand why, due that I never have been late and my car payments were up to date.
From the begining the First complaint is that the Amount of my account was wrong, then they are charging my interest on top of interest for the account., and then when I sent in payments they not only do not credit the account appropertly they do not report it to the credit bueru on a timely basis. Recently due to them not correcting the amount owed and balance on my credit, I put in for a dispute, well the deleted the account from my credit. I am not sure how this will affect my rating as of yet. I feel that the practices of this company is illegal and looks suspicous to me.

These people are the most rudest people I've ever met in my life. The are not willing to work with you. I ask them ond day if I can put one month payment at the end because I had an emergency that came up and I wasn't going to be able to make the payment. Well I spoke with one lady she told yes they can do that and to sand all the paper work they need to process it. Well two weeks went by and I someone called me and ask me when i was going to make the payment. I explained to them of what was going on and was told that I do that. They were more concern as to when they were getting the payment. So, I had excessive late fees, they charge five dollars a day for being late. As long as the days pass by and you don't pay you will staill be charge five dollars a day. That's rediculous. People are going through things and they care about nothing but getting a payment every month. How horrible is that! Most company would say if the payment is late then here's one set late fee but not this company. They are money hungry and ignorant. I wanted to change my email address on the website and can't even do that. I have made numerous calls about checking my account online and can't because I do not have the same email address so I can't check my account. They are the worst company that I have ever heard of in history. So, I advise anyone not to do business with them if so you will regret it.

I paid all my past due charges and they still came and reposessed my car. I called Santandar and they told me that the repossession was closed and there was no reason the care shouldve been picked up. The towing company is out of California and is on a different time than they are and the paperwork just crossed. I could go pick my car up which is 1hour away and they have to see what they can do about the repo fees, I told them they will be hearing from my attorney. Inever seen anything like it, this should be illegal.

Happy new year all! For you all that are still dealing with this evil company; here is some information for you! This lawyer is from the fair debt collection act.com! His name is: todd friedman law offices
[protected]
He doesn't charge for his services! Please call! This company has been involved in a ponzi scheme with bernie madoff, who made off with 3 billion dollars of barco santander's dollars! So, think about it! Why do you think his company continues to charge high interest rates and then change what you really owe on your vehicle? Don't give up, we are going to win this fight!

Jesus bless and stay encouraged!

We had made payment arrangements with the original Comapny due to the fact I had to Have emergency heart surgery, and we faxed all the paper work and then out of no where we get a notice from santander saying they have taken over our loan and we are in default and instantly threatened to repo our car. once I got healthy my husband lost his job due to my health issues and we are struggling very badly have tried several times and made several agreements with several reprasenetives and and just a half hour ago our car was repossessed and now we have to come up with $1400.00 to get it back when we only have a year and 3 months left on it. WE HAVE HAD SO MANY PROBLEMS DEALING WITH THESE SO CALLED REPS FROM THE COMPANY AND HAVE BEEN DENIED EVERYTIME WHEN WE HAVE ASKED TO SPEAK TO A SUPERVISOR AND FOR INFORMATION ON WHO OWNS OR IS CEO OF THIS COMPANY!

I too located home address for Thomas Dundon, CEO of Santander Consumer USA and sent him a certified return receipt letter in regards to the transfer of our auto loan from Citi Financial Auto. We refused to pay them for the past 6 months and still have the vehicle. We offered them 3 choices to rectify the abuse, non compliance in which they have broken all laws with the FTIC, truth and lending, 3rd party abusive calls, etc. Santander's option is to send us our title, pay us for 3 years payments and interest and we will then surrender vehicle or go to arbritration with an independent not affilliated with their company. This company needs to be stopped! Their rating as of Dec. 2010 is now a F!

I have chosen to take a car loan from santander consumer usa due to a low credit score. I just wanted to address that they have such a bad customer service when you do your payment through phone. The representatives have the worst manner. They are very rude! I can't believe that the representative name "saleen?" was giggling and making those unnecessary sounds when I was making a payment by phone. I just hope that the company who oversees this department to do something and make some necessary changes. Therefore, I would not be surprise if this company will lose a lot of business in the future. So as soon as I bring up my credit score! I'm done with santander consumer usa!

Santander purchased my car loan from CitiFinancial in October 2010. I made my Sept 2010 payment to Citifinancial. The payment was sent electronically from my bank. I spoke with staff at Santander in Oct 2010 and dthey requested a copy of my payment that was sent electronically. I faxed what Santander requested. I received antoher phone call from Santander requesting a copy of my actual bank statement. I faxed them a copy of my actual bank statement. I received another phone call stating they need a copy of the bank statement from the bank. 1/4/2011 the bank sent them what they requested. Today, I am told they need more proof. No matter what I do they still are giving me the run around. They have messed up my credit score because they have submitted errorenous information to the credit bureau.

My loan was recently bought by Santander USA from HSBC Auto finance Company. My end date on the loan was August of 2010 but, I had two extentions that would of made the end Date on October of 2010. I have some late payments which I since made up on the following months. Santander claims that I owe over two thousand dollars on which it will end in April of 2011. I printed out the history of all the payments that was made and added up all late fees and interest and found out that the loan should of been paid in full by december of 2010 not April of 2011. Brought this to Santander usa's attention but nothing was done. Santander still claims I owe this money. I used the worse case scenario by multipling 72 months of late fees of 9.50 even though I was not late that many times and multiplied.75 times 900 even though it was not the total of interest I owed to see how they say I owed. It still does not add up. please help! you can contact me at my email [protected]@aol.com

While I have been late with my payments due to being unemployed since June 1, 2010, a single female and collecting unemployment; I received a note dated 1/2/11 on 1/19 indicating my vehicle was going to be repossessed for my payment being late (35 days). Technically, I am late with my December payment; however, when I attempted to negotiate by putting a payment at the end, I was told that the company was not accommodating customers in that manner. Is everything today about money? Where is the bailout or consideration for the consumer that have made a profit for these companies. This does not make sense. I am within $2, 730.04 of paying my car off. My contractal date for payment completion is March 2011, if I do not make that payment date the business will make a profit. Consumers need a break.

I just spoke with to a woman (Or at least I think it was) at santander who is the most disrespectful person I have ever dealt with. I have sent them proof that my payments are being made, but still they have my car out for repo. Wtf is right. What is with this company? Today I call a lawyer. I have it with them.

I dont know if there is a way we could all sue them or not, but if someone could look into it let me know. I am not good with things like that but I would be willing to do what ever I could. There has to be a way to stop them.

We purchased a vehicle and low and behold santander was the lien holder. We tried to work them after 6 payments to loan modification. At the time I spoke to a man who said you have to have 10 paymnents to get a loan modification. Then it was 15 paymnets to get a loan modification. tehn it was 31 payments to get a loan modification. then we were late they said you pay 200.00 we will put 2 payments to the back of your loan. my husband paid 382.00 so they declined our request because we were no longer late over 31 days. My husband is the only one on the loan on unemployement and they are still unwilling to work with us. I made the mistake of faxing something from my work which had my work information on it and now they call and ask for my husband at my work. I have asked them many times to remove that number from his account and yet they still call my work and ask for him. HELP I am at wits end and don't want loose our vehicle. Advice please!