Scribd
Reviews and Complaints

I had previously given them a one star but their Customer suppport proved me wrong. They actually refunded the money they had charged me for a free trial. Finally, to scribd, you should have asked whether we wanted to fully subscribe after the free trial. I also don't understand why you asked for our bank card numbers if the trial was free. For now, I give you a benefit of doubt.

Scribd has a great library of ebooks and audiobooks, and also a wide selection of magazine titles. Granted, their document section is a bit of a jungle but I expect this is impossible to curate. I have never had any issues when I cancelled subscription, and now I don't even want to anymore. I read up to five books a month on Scribd so let me just say that the subscription is insanely value for money.

I have been a member of Scribd for close to a decade and love the service. I'm a voracious reader and can almost always find the books I want to read. Scribd's recommendation engine alerts me to other interesting books related to ones in my saved queue. They have a large selection of audiobooks, all included in the monthly fee. Their app works well on all my devices and the web. In addition I like that you can upload documents and pdf articles for reading on the site. To my mind, it's a bargain.

I started using Scribd 6 months ago and rave to all my friends about it. The list of titles is amazing and for a small monthly cost you get to read everything whenever you want. The quality of print is great, the App works a treat and it syncs everything so I am able to read or listen on my laptop or phone or any other device whenever I want. I had been looking for this type of service for years... now I've found it, it's changed my reading world. Great service, amazing value for money. Thank you Scribd.

I can't understand the negativity here - Scribd is absolutely amazing and I have referred 4 people who have purchased the subscription. The price is extremely fair for value, unlimited ebooks and unlimited books, high-quality newspapers and magazines, and it's an invaluable research source. I cancelled once and it was easy. I wasn't charged for cancelling or after it. I couldn't stay away and re-subscribed only two months later. Thank you Scribd for helping book lovers like me access thousands of books at a very fair price.

I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.

Scribd is a highly excellent site especially for authors and other writers who are looking for ways to bring attention to their work on the market. In the realm of publishing one will know that advertising costs are quite expensive but any free advertising is always well received and very well appreciated by those who want their writing materials to gain exposure on the internet.

What I like about scribd.com is that the free advertising and promotion potential of an author or writer is welcome especially if one is trying to find inexpensive ways to advertise their work online.

At first I was all about this app. I do listen to a lot of audiobooks so once I had access to the first title I searched for I was extremely excited that I'd found a better alternative to audible. From then on, every single title I searched for said it wasn't available until the date my next subscription payment was due. There were other titles I could choose from, however none of them were of my choosing. I sent an email about this issue and was told that it had something to do with their schedule of releasing books or whatever and that it wasn't related to receiving more $ from me. I gave them the benefit of the doubt, but decided that I'd pay my subscription fee a couple days after it was due so I could see if the availability date would change to match my new subscription due date. After accessing and listening to a single audiobook that I searched for, the availability date did change to my new due date.

This app may technically offer unlimited audiobooks, however that access only pertains to the ones of their choosing. Even if their cataloge includes the title you want, if you have already listened to a title that month, you'll have to wait until the next comes around. The Hibooks app is 100% better.

RE: DEVELOPER RESPONSE

I can tell you with 100% certainty and honesty that what I said in my original post is accurate and continues to be an issue. I am not mistaken about the fact that titles I search which one moment are available suddenly become unavailable until my next billing date. The availability is ALWAYS my billing date. I can also see by reading other reviews that I'm not the only person who has encountered this issue. I also can't understand what the point of your response is other than to claim that I'm wrong or that I don't understand how to differentiate between available and unavailable. The funny thing is that nothing seems to be unavailable until after I've listened a single title I searched for.

I even tried saving several choices before listening to one of them, which appeared successful, until I finished the first title in a series and tried to start the next. Suddenly the rest of the series was no longer in my saved file, but were moved to the "available soon" area.

This app is amazing. I have wanted something like this for a long time. The wealth of audio and print content is staggering. I keep expecting books I want to not be available, but there the are. Despite how good it is, I see two issues that give me serious pause.

1. There seems to be absolutely no way to filter out explicit content. Perhaps Scribd has made the decision that porn access is part of what they are offering here. But with that comes the need for some kind of (at least basic) way to block that content. There is none. I contacted Scribd about it. They’re response was,

Thank you for reaching out to us about wanting to filter your content recommendations. This is a request that many of our other customers have had, and as we work to improve the Scribd experience for everyone we've definitely taken this feature into consideration. Hopefully we'll see it on an upcoming release.

Hopefully?

2) there is pirated content here. If we want quality content, we have to make sure content creators can get paid. Unfortunately, the “sharing” feature that lets you upload documents is brining serious amounts of pirated works. I raised this point, and this was there response:

Meanwhile, if you are the copyright holder of a document that is on Scribd without authorization, please see our Copyright Resource Centerfor instructions on how to request removal of the document.

If you have any additional questions, please don't hesitate to reach out to me. Thanks, and have a lovely rest of your day!

Their boilerplate states,

Content on Scribd is uploaded and maintained by our members and publishers with no editorial approval or other intervention by Scribd’s employees. Scribd takes the rights of intellectual property owners very seriously and complies as a service provider with all applicable provisions of the United States Digital Millennium Copyright Act ("DMCA") of 1998. We expeditiously remove infringing material and terminate repeat infringers when such action is deemed appropriate.

They are trying to minimize their responsibility by taking the position that they are just a platform. That’s not good enough. They are making money by offering pirated works. Personally, I think they need to ditch the sharing aspect of the app.

I was a user before the change that now only allows 3 books per month. I'm also a user whom this affects unfortunately. That being said, it's still a great deal and I'm quite happy with the services.

I have two smallish complaints. One is that the offline mode sometimes saves the page number and sometimes doesn't. I'm reading a book right now that doesn't recognize chapters (bad Ebook formatting?) and when scribd loses my place it can be rather annoying. The other minor quibble are the previews. Some previews of books are great and give me a great indication of the book. Others.. Not so much. For example, I just tried to preview a poetry book. After I got through the table of contents and prologue, I was only able to read part of a single poem! I understand that it may not be Scribd per se, but I wish the previews were thought out a little better. Eh.

Anyway, that's my general review. Now I'll talk just a bit about my personal reading habits and how it relates to scribd. Don't bother reading unless you want to know if scribd is worth it to you :)

I read primarily spiritual books, an occasional poetry book and comics as well as reference books (massaging, languages, drawing etc). I don't read many novels on scribd.

This is one reason why the program works out alright for me. I used to read much much more than 3 books a month, but this is forcing me to go through them a bit slower. For something like a novel, perhaps that's annoying. For something like poetry or spiritual books, it's usually a good thing!

And the gardening/language/other reference books are something that I need to just slowly build up. Once I get my Chinese reader book I'll be set on Chinese for quite a while for example.

Comics are the worst because most are just read so quickly! I don't want to spend my precious book tokens on a book I'll easily read in 20-30 minutes!

As for the free Scribd selects.. So far I've always found at least one book. This month there's the 500+ page From Hell comic. So it doesn't take a book and it'll last a while! A great gardening one and even a cool novel I'm going to read.

So overall I'd prefer having unlimited books, but my reading habits still work quite well under this model. Heck, maybe even its a bit healthier for me.

Update: appreciating the idea that Scribd is now offering its new form of throttled unlimited. But the audiobook stops every 7 minutes if not connected to cellular/wifi. Wanted to use this app to listen to audiobooks while on road trips. Not safe to drive and restart app every 7 mins! Almost had an accident...

The app is great. But my issue is with the new credit system. I've been using Scribd on two accounts in my household for the last year. I was happy when it was books and would pay for 2-3 months then take one month off. Then they added audiobooks and I was thrilled. No more breaks. No need to even use my kindle anymore. No more Audible. Thrilled at a level where I can say Scribd actually changed my quality of life. I knew they couldn't sustain this buffet, but to cut back so extremely... So many of us will bail. My wish would be that they offered some other option that gave users more than one per month. If I had to pay three months in advance but got bonus audiobooks, that would be fine. Or pay $15/month for unlimited books plus 2-3 audiobooks. Looking at my history I see one month this year I heard 6-8 books but other months just one audiobook. There has to be some other solution, Scribd. Please don't send me back to Audible. For now I'm using public library, hoopla, and checking out TuneIn which launched a Scribd alternative. I will miss you bunches my old friend.

Review of the App:
I've been downloading audio books and ebooks to my device when I am on wifi. Then head to office and listen to books stored in the app, with no worries about misusing my cellular data plan. No complaints about the development behind this app. Only issue I encounter is the app hanging when I have already downloaded book via wifi and later try to listen while at location with cellular signal issues. Sometimes have to restart app every 20-30 minutes. Update 2018: still having issues with the app failing. But it's worse now. Happy they brought a pseudo-unlimited version to us. But the app closing itself after each chapter is driving me nuts. For example the book I'm listening to is broken into 85 chapters. Each chapter I have to walk to the back of the studio and reopen the app and find it in the Saved list and start the audio again. It's aggravating.

First off, I have yet to see anything like the Scribd subscription–3 books and 1 audio book/month (with 'leftover' books rolling over) is a great option for all but the most voracious of readers. The selection of titles is, as well, for the most part adequate. I've never had a problem finding plenty of books that interest me. If that were the end of the review, it would easily be 5 stars.

The problem is this app. Aye. Where do I even begin... This thing is glitchy and so bizarrely slow that it almost isn't worth the frustration of trying to deal with it. Want to open a book you're reading? Get ready to wait 2 minutes. Literally. 2 MINUTES sometimes. Other times it will just fail to open the book altogether and give you an error message. And unfortunately, once you manage to finally get a book open the problems don't stop there. It sputters and freezes just while turning pages and will frequently take 30-60 seconds just to turn a page. JUST TO TURN A PAGE. I have other similar "reader" type apps running on my device for reading sheet music, etc. and have NEVER seen such abysmal performance. Downloading a book to your device for "offline" mode can help a little, however you have to actually turn off your WiFi, otherwise it will still go into the excruciatingly slow process of "syncing" and "opening" for some reason. And as if that weren't enough, then if you're not connected to WiFi, the app often somehow forgets you have saved anything to your offline downloads and they won't show up in the app at all—so you're SOL if you, say, downloaded a bunch of books before a long flight, turn on airplane mode and then are greeted with a lovely blank screen (I learned this the hard way!).

The title search is (shocker) unbelievably slow. The GUI has a persistent glitch in inverted/night mode where the text for buttons flips back to black instead of white, so you can't see any of the controls. Really, just about the only thing this has going for it is the concept. The execution couldn't get much worse. I wish they would just make it possible (and optimize) access to Scribd from Safari and other mobile browsers. Then at least you'd have a workaround for is royal clunker of an app. As it stands, though, the subscription is just not worth the hassle and frustration if you plan on primarily using it with the app.

1/29/22 Update: I can no longe recommend Scribd, on iOS anyway. I only use it now for audiobooks because I read books on a Kobo Libra. Since I use Scribd to supplement my other reading formats, I don’t run into the issue with not being able to listen to more audiobooks in any given month. What I do run into though on my iPhone is Scribd losing my place in the audiobook and starting over. I don’t keep track of which chapter I finished or even how far I am in the book so the process of trying to find out where I am in a book is extremely frustrating. Because of this, I probably won’t be resubscribing when my current subscription is over.

Scribd is one of my favorite apps. Even though I still check out books from the library, I keep Scribd because there are books at the library with long waits that I know I won't finish during the library checkout period. Many times, Scribd has those books as well and I don't have to rush to finish them. I haven’t really been affected by their limited “unlimited” issues because Scribd is not my only reading source. I use it to supplement my reading from the library.

Update: I’m taking away one star for the following reasons: 1. You took away the percentage read and number of minutes left in the chapter. I know that you can see the book progress and the number of pages left by clicking on the page but I did like seeing that info without having to do that. I guess the upside is that the reading page itself is cleaner. However, please bring back the number of minutes left in the chapter. That is valuable info for chapter readers like me. 2. While I feel it has gotten better with the past few updates, I still have intermittent issues with audiobooks losing their place when I unlock the phone. It sometimes goes back to the end of a previous chapter. 3. You took away the ability to fine tune the background. My eyes are really sensitive and so I would set the background to a slightly off-white/light gray background. By taking that away, it’s actually harder for me to read now which may be a deal breaker for me at renewal time. 4. It’s time for more flexibility in reading formats. Please give us the ability to change the margins, line spacing, and font boldness. My eyes require a lot of contrast between the background and the text and Scribd does not provide enough contrast.

I can say the variety is good but the app itself is frustrating to use let alone the restrictions of the their "unlimited" plan. The search system is awful, it almost seems deliberately sabotaged with duplicate authors pages that included some of their books and not others and a faulty system of showcasing series.
Not to mention it crashes constantly, kicks you out of your account regularly and the' download for later' feature is glitch (as in, it says it downloaded but the moment you are out of a wifi area it disappears, or sometimes refuses to be deleted).

I've had Scribd for a while, back when it really was unlimited, then it switched to the credit system and now its this fake unlimited system. Its more than a little frustrating.
I have Scribd mostly for the audiobooks, but i'm starting to see not much of a point to it, at the rate i'm allowed new books, I might as well just buy them, at least that way I get to keep them.

Their unlimited plan is a kind of throttling process, as I've noticed its done for audiobooks.
At the start of the month (as in, right after payment), I'm allowed full access but after listening to about 2 or 3 books the service starts restricting titles by moving them to the "available soon" category. They are of course set to be available again right after the next payment cycle.
There are still a good few titles left, but after listing to about 1 to 2 more or just listing to the ones you have already heard, more books become unavailable until all you are really left with are some books from unrelated genres, classics and public domain works.
Its really noticeable if you lean heavily to one genre since it petty much just empties out the category.
They stop even showing up in the search queries so it seems like there are no books being denied to you, they just aren't there to begin with.

I understand there are limitations but this fake unlimited system is insulting.

I stuck with Scribd through their very limited credit system because at least they were being honest and I understood how the system worked. Now I'm not sure if by previewing a book I turn out not to like at the start of the month if i'm losing the ability to move onto another I want to listen to.

I am on day 5 of my current payment cycle. Yesterday 420 books on my saved list were moved to the "available soon" category. I am currently on my 3rd book for the month.

I was with Scribd from the moment they premiered unlimited audio. I was a fan and a vocal advocate of the company to anyone I met who was an ebook or audio junkie. I'm an audiobook junkie. I don't have time to read at home, so I use my commute to listen to books so I can still get my literary fix. I understand the desire to increase profit margins and monetize a site more, and I would have happily paid double the monthly fee to retain the unlimited audio even with the annoying issues where the app crashed, didn't sync across my devices or just plain locked up, which happened at least once a day, normally.

I stayed when they announced they would be modifying the package and going to a monthly "credits" system.

When I found out my previously unlimited membership would now only give me one measly credit per month I gave it the benefit of the doubt because we were promised that "thousands of great audiobooks" would remain free on a rotating basis.

I used up my one credit for the month today and started hunting my next book, hoping to find something in those much advertised thousands. Instead, what I found was fewer than ten titles total across all the fiction genres I enjoy. To be exact, those genres are science fiction, fantasy, romance, horror and mystery. I searched in every subcategory and less than 10 titles in total, and of those they were all either open source material published a minimum of 100 years ago, or Creative Commons productions made by theater groups or comedy improv groups. The so called thousand I found in self help, religion and eduction.

I have now cancelled my subscription and am now an Amazon Unlimited customer. Their selection of unlimited audio fiction has over 55,000 titles, and their paid content averages between 50% and 80% less than Scribd credits which soak you an entire monthly fee for every credit you buy without even a token volume discount. I get that sites need to make a profit and everyone is looking to monetize more effectively, but to pay for a months subscription fee for every book? No. That's not not monetizing, that's attempted assault on the clients wallet. By my reckoning my monthly bill would have jumped from $8.99 to an average of $54.00. Instead, I jumped off this service. It's such a shame when greed makes a company strip most of the value from their service then try to charge more for less than you received to begin with.

I use this app all day every day. I drive for work and audiobooks help keep me sane. The set up is difficult to navigate. For example, when I click on a title, I have to click like 3 times to finally get to a full description of the book. Sometimes it will show me the first few sentences in the description but then when I open it up all the way, nothing is shown. They make it way too hard to find out what a book is about. I’ve had a few times now in the 6ish months I’ve been using this where I open it up one morning and everything I had saved is missing except the book I’m currently listening to. That’s super frustrating I usually have about a dozen books saved at once. One other thing the app is terrible about is showing an entire series and the correct order. I’ll find one book to series and then have to open a web browser to find out what order I need to listen to the books in, or if it’s even a series at all. Sometimes you can only tell because the cover art is similar in multiple titles and it makes you wonder if they go together. I feel like if I was after a certain book and I knew the title or author and could do a search, this app works well. It’s not very user friendly in helping discover new titles or stories though. It also has a fraction of the titles a available compared to Kindle or Audible. What I like is that you can find audiobooks as well as written text to read (but not both, so you can’t switch between reading and listening), the monthly fee isn’t very high and once you subscribe, you have unlimited access to all the books, magazines, podcasts, etc. You never have to worry about credits or purchasing each individual title after you already paid for the subscription like you do on Audible. I keep using it because I can’t afford anything else. I go through 4-6 books a week while working and wouldn’t be able to buy that many through Audible. It seems like they are constantly adding more audiobooks, which are my focus, but I’m often searching for something from my favorite authors and come up with nothing available from them. Especially, smaller and less popular authors and titles. They seem to focus on mainstream titles, which is understandable, but I like discovering new artists and it’s almost impossible on here. I think if they focused on a wider variety of titles and worked a little on their search display and title information, it could be an excellent app.

Great concept, poor execution. I knew the price for this “unlimited” service was too good to be true. That said, I do understand why you can’t listen to an unlimited number of popular audiobooks for $12/mth. My issue is that the limits are all shrouded in mystery — WHY? Why can’t you tell me how many “premium books” I have left to download each month? Why can’t you flag which titles are deemed limit-worthy? These features seem like table stakes if you’re going to offer a service that includes user restrictions! I read A LOT and I often find a narrator hard to listen to or a story too awful to struggle through. At least with audible, I can return one book each month if it doesn’t meet my expectation. With this, I have no idea what the limits are so if I return a book or two, I’m out of luck - they aren’t going to let me replace the title if I’ve reached my limit - even if I return it without listening. Now with two more weeks left in the billing cycle, all my books are locked down - with no advanced warning. This is so frustrating as I’m headed off on a week long work trip and I can’t listen to any of the books I downloaded for the trip. PLEASE figure out a way for users to manage their account limits!

Another great option would be a way you can buy additional access / books once you reach the surprise limit. Because none of these features are available, I will now have to pay for this service (which is worthless for the next two weeks) AND buy more Audible credits if I want to listen to any of the books I had already downloaded from Scribt for my trip!

Again, I’m not angry there is a limit to downloading top titles. While this should absolutely NOT be promoted as “unlimited”, I do understand why the limits need to be imposed. My issue is the mystery surrounding what the user limit is and not knowing the limit until you’ve already reached it and you can’t access any of the titles you’ve selected - the limit feels completely arbitrary every month - no rhyme or reason to why and when it will happen.

I see so many users complaining about the exact same issue — does this company care about the customer experience at all? I’m guessing “no” because if they did, they would be working to address these usability problems. Unfortunately without these features, the company clearly has no commitment to transparency, making Scribt unreliable and poorly executed. I cannot recommend.

There were more books available when I first subscribed (3 years ago, I think). At that time, books and audiobooks were unlimited every month, fantastic for me as I am often ill and was able to lose myself it several books a week without trying to get to my local public library. This is why I now also have a Kindle Unlimited subscription. I'd like to try a new cookbook, for example, but then I have to think about to using that credit, and what would I do if a new Lisa Kleypas book comes out and I'm out of credits (insert gasp here)?

It would be a nice if there was a way to sort saved books by author. That's another thing ... why do I have to "flag to save" books now?

From the last version update, earlier this year, Scribd created a "books read" list and moved about a third of my books to that list (mysteriously appeared so I have to assume Scribd created). I deleted the system created list, not knowing all the books from the list would be deleted from my library. A few of the books I could find in the general library and was able to add back to my library but not all, such as Penny Reid's Winston Brothers series. I only found 2 of the 3 Winston Brothers books, which I have already read so they should all be available to me.

That leads to another thing ... why aren't the Winston Brothers books shown under Penny Reid's books authored list? This is what I meant when I wrote my review title. It is nice that the system can direct you to other books; you can select a book, read the blurb, then scroll down to author or subject related books, which can lead to even more subject related books. But sometimes I'll find an available book randomly that I could not find by searching by title or author.

I started creating lists now in order to sort by author or subject, nice to be able to mark lists as private. Lists do seem to disappear then reappear randomly (developers, see my Dublin Street list as an example). I have also had books disappear and reappear from a list.

It would also be nice if there was a "return to home" feature instead of always having to back out by each level (read a blurb, select a related book and read that blurb, select another related book, then have to back out by the left arrow as many times as needed). I know clicking several times isn't strenuous, but a home button would be nice. Other times I close the app, refresh, then reopen the app.

Developers, the new app logo is terrible. You know it kinda looks like a number laying down with another number on top? Or maybe I just read too many eroticas.

I never really got on the Scribd bandwagon, 'cause my personal addiction was audiobooks. What with the addition of that option to the Scribd service, though, it certainly seemed like time to climb onboard. I'm now thinking it's still a bit too early, though, because the audio portion of their app is REALLY not ready for prime time.

1) books take hours to download (when you're lucky)
a) when you're not lucky, it can take days (seriously.)(days.)
2) no way to pause a download. only cancel. so if you're interrupted for any reason (or accidently tap that area of the screen when you're checking on the status of the download) you get to start all over again at point 1. (see 1a)(and insert string of expletives here.)
3) the reader is reliably unreliable. Can't tell you how many times it's just jumped ahead to the next chapter, from any given point in the current chapter.
4) and getting back to your previous point is no easy trick, cause the slider is no more reliable than the rest of the app. (I've taken to creating bookmarks at regular intervals for no other reason than to get me somewhere in the vicinity of my current reading point when the app decides to make those quantum leaps.) (I see a glitch with the bookmark feature somewhere on my horizon...)
5) the read-across-all-devices feature is a joke. but like all jokes, it has a limited laugh life. Been reading for hours on the current device, only to be interrupted by this helpful feature informing me that though I'm currently on Chapter 9, at some point in my past I was at Chapter 1, and wouldn't I really like to go back to Chapter 1? Am I sure? It was funny a time or two, but I'm no longer amused.
6) who needs a 6? If I give it a seconds thought, I'm sure I can come up with a 6, but I'm getting irritated just thinking of the first five, so maybe that's it. Maybe just list blood pressure, heart attack, and stroke here.

So why 3 stars?
Because,
1) in spite of the strings of expletives that are an inevitable part of my every interaction with the scribd audiobook app, I nevertheless managed to read seven titles in my first month. and I even downloaded some ebooks that aren't available on audio.
and because,
2) ultimately, I value those books and am grateful to scribd for offering this service at such a reasonable price,
and finally, because
3) it's SCRIBD, and they'll fix it! (right, Scribd? You will fix it, right?)

So 3 stars it is. Because the books themselves are worth the time and effort, because the price is unbeatable, and because I trust Scribd to solve these problems.
And because if they don't, I still have Audible.

I love Scribd. At the same time, the app is so disappointingly and incredibly glitchy. It’s user experience pales in comparison to Audible. Still, it’s pricing is far more reasonable, and in particular the service model excels for those who appreciate bouncing around between audiobooks.

It is not truly “unlimited” access, since after savings a certain unspecified number of audiobooks, Scribd restricts others as off-limits, or “unavailable” until a given date in the following month.

But Scribd still allows access to far more audiobooks than Audible for a lower price.

Their customer service is consistently disappointing, responding to my regular reports of glitches with the same template recommendations that are unhelpful and neglect the information I initially provide, suggesting for instance that I might not have the latest app or iOS update.

Here are a small sample of glitches I encounter on a weekly, if not daily basis (I am a heavy Scribd user and have been for years):

1) An audiobook abruptly interrupts playback and resets to the beginning. This is perhaps the most common glitch of all, and it occurs without warning and requires the frustrating task of re-finding one’s place in the audiobook. With Audible, re-finding one’s place might not be such a hassle, since Audible conveniently allows users to browse chapters by title, whereas Scribd inconveniently omits chapter titles and only allows navigation by chapter number.

Scribd’s response to this issue? “Try setting bookmarks” (paraphrased).

2) Unlike with Audible, playback in a no- or low-signal environment is nearly impossible, since the app automatically tries to stream data, and freezes on the loading screen. So even if I have saved several audiobooks to my device, I am typically still unable to listen to them on the subway, for instance, since I cannot bypass the loading screen in order to access my library.

3) Recently, every time I open the app, Scribd opens an audiobook that I “unsaved” months ago - it should no longer be in my library. Combined with the previous glitch, this problem is aggravated, since I often must wait several minutes while the app attempts to load/stream this default book that I’m not interested in, before I even have the option to back-navigate to an audiobook I am interested in.

4) Unlike Audible, there is still no option to add notes within an audiobook, or to otherwise label or organize bookmarks.

Overall, Scribd is cheaply priced for the breadth of content it offers - not nearly as much selection as Audible, but better for those who wish to read/listen to several options at the same time. Yet, the app is plagued by one glitch after another, and it’s customer support team is largely incompetent and/or unwilling to provide tangible assistance or technical updates to resolve glitches that have been reported multiple times.

It came as quite a shock to me that I have kept this "Scribd" subscription for almost 4 years without knowing anything about it. I don't remember signing up on the platform and even subscribing to it. It was pretty frustrating that I didn't get any payment notification (no email from Scribd at all) until recently I locked my account due to another reason, then I get a payment failure notice from Scribd.

Already cancelled the subscription in 22 December 2023. Absolutely did not expect to find charges incurred on 23 May and 23 June 2024 respectively, totalling up to 21.78 USD. There was also no email notification or whatsoever for payment. Absolutely scummy for a company. Customer service only send automated replies and close as done even when the issue has not been addressed.

This is the charge that showed up on my Debit Card, "Transactions Ledger"

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03/26/24 PURCHASE SCRIBD *6285 SAN FRACISCO CA CARD9272 $13.01

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Merchant Name:SCRIBD *628592973Merchant Address:SAN FRACISCO, CA, 941070000Transaction Method:Card Info Stored by MerchantCategory:Digital Media, Books, Movies, Music (Digital Goods - Media, Books, Movies, Music)

I am quite certain that I never subscribed to Scribd services since I don't ever read electronic books or watch movies on a computer or other portable device. I suspect their was some sort of trickery involved given the number of people complaining of the same problem.

After a long battle with cancer, multiple surgeries and treatments, I finally had the strength to go through my credit card statements carefully. I noticed a repeating charge from Scribd for over 2 years! The charges for most months were $12.59, but February 24, 2024 was $12.49, and February and March of 2022 were $10.49. This totals $272.68, but it may be much more since I can't access my credit card statements before this time.

I have been getting charged monthly by Scribed since apron 2023, even though I never created an account or subscribed to their services (I don't even read e books). They have been conveniently deducting monthly payment since last year till as recent as January 2024. When I tried reaching the customer support, none seems to revert and they are sending automated reverts which are of no help. To make matters worse there is no phone support. If you go online and do more research, apparently this company has been running a scam since 2018 now, looting many of their customers online.

I request you to please look into this and get them to refund my money.

They are still continuing and I would like this to stop now.

Thanks

My credit card was used for subscribing the website by someone I have no idea. Firstly I thought it was a mistake and I had got the wrong notification, but yesterday I was deprived the money from my bank account and have lost it now.

Order number: #[protected]

E-mail address: guranda.[protected]@gmail.com

amount of purchase: 9,99$

My subscription was confirmed on 29/12/2023

The last 4 numbers of my credit card are 1348

My original subscription to Scribd was cancelled 12/26/22.

I signed in for a free trial to get one piece of music on June 28, 2023. Then I immediately cancelled the free subscription.

On August 28, 2023, I was sent an email asking me to click on a link to verify my identity to continue my subscription. I didn't do that because I didn't want to use the service.

I have been charged $11.99 July, August, September, October, November and December 2023.

I never subscribed to this service. I checked all my regular email addresses and I have not subscribed.

I want a full refund of all charges. I would also like to discontinue the communication with Scribd. I can't find out on the website where to cancel the billing.

I can provide credit card statements for every affected month. I would contact Scribd directly, but I their Contact Us page is devoid of any email or phone number.

You're stealing my money, and you have a single chance to reverse all Scribd charges, or I will proceed with legal proceedings. This is fraud. How DARE you make charges against my account without my permission. I cancelled my Scribd account in March already, and yet you take this money from my bank account.

Unethical scum. How many folk don't notice you're stealing from them, cause don't misunderstand : Taking money from my account without permission is theft, fraud and this type of [censored] will not be tolerated.

The last charge was at 09h01 on 06 December 2023 from R199.99. Reverse it or face criminal fraud charges.

I noticed today that there was a charge from your company on my card, but I don't even have an account on your website and have never heard of it before now. After investigating further there have been monthly charges dating back to July 2022 that I did not authorize. I want all these charges fully refunded as they are fraudulent and any account with my information deleted along with the information itself. I have a ticket #5213571 but as I don't have an account I can't access the web page to view it.

I canceled the free trial in March of this year, and you guys were still CHARGING ME every month from that date. I did that with my grandma's credit card, she gave it to me and she never noticed you guys were charging. You took 90 dollars from me. I called you out on Instagram and sent you an email and you just ran from the question. I want my money back asap. EMAIL: [protected]@gmail.com

I just realized scribd.com has been charging my company account since January of 2022. The current date is 11-29-23 and I have been charged 22 months with a total amount of 245.79 illegally withdrawn off of my debit card. I do not have an account with this company and do not have any record of opening an account or utilizing a "free trial" for this product.

I don't want to open an account to resolve this as it's a scam charge.

I have just noticed that a monthly subscription of over AUD16 has been deducted from my visa card since 2 March, 2023 by Scribd Inc [protected] CA . I have not authorized this payment, but have noticed today on further research that there have been similar complaints against Scribd Inc: complaints which, according to their website, have been resolved satisfactorily - presumably, through 100% refund, which is what I now require. The total deducted so far amounts to AUD145.72. I would like 1/ a total refund of this amount and 2/ to be taken off their books, so that I do not pay any more inadvertent deductions.

I've just realised that I've been ripped off. I use Scribd and I'm happy with the app. However, I'm enraged that I paid three times for only one subscription in October. When I go to my account on Scribd only one payment shows. However, in my bank statement I can clearly see that the monthly payment has been charged three times. Please fix it as soon as possible. It's outrageous and I'm sure it must be illegal.

I've been charged multiple times by this company on despite never signing up for an account or visiting their website at all. All charges were unauthorized and fraudulent. I reported all and disputed all fraudulent charges to my bank and submitted #4962124 to Scribd directly, but they repeatedly ask the same questions (which I've already answered) and then do not respond and send "is your issue resolved?" a week later instead. So unprofessional & a headache! I shouldn't have to file a compliant on other websites to get their teams to pay attention and resolve an issue I've already reported.

While looking through my purchases on my banking app, I found out I was being charged for a subscription I never signed up for for the past 8 months. The subscription is from Scribd I’ve never heard of this site or have ever used it.

Since I’ve never created an account on the Scribd site I want to know why I’m being charged for a service that I never signed up for.

1) Free subscription SCRIBD started in May 2022 2) Free subscription SCRIBD cancelled in May 2022 3) in July

2023 I noted that they are still charging me 10.99 per month 4) I contacted Barclays in July 2023 to recover money but they cannot stop payments 4) SCRIBD is still charging my bank account 5) at the moment 163 pounds taken and still taking 10.99 pounds every month 7) it is not possible to access to SCRIBD website to stop my subscription.8) contacted them and they insist on asking my email addresses they just provide 2 redacted email addresses, they say they want to merger my accounts.. I do not have anymore one of the email address and the other has been hacked 9) once they merger the accounts all the history will be deleted from my account 10) many customers online are complaining against SCRIBD for similar practices.