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4.3 27 Reviews 344 Complaints
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Scribd Complaints 344

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A
1:37 am EDT

Scribd complaint

I cancelled my Scrbid subscription and contacted your Customer Care through Facebook providing my card details and the the debit to my account AFTER cancellation. The charge has not yet been reversed and I have just been debited AGAIN.

Below are the two confirmations for which I demand an immediate reversal.

Your credit card ***** was used to make a Purchase of USD 8.99 done at Scribd Inc on 31.08.19 at 15:33:49 hrs.

Your credit card ***** was used to make a Purchase of USD 8.99 done at Scribd Inc on 30.09.19 at 15:33:42 hrs

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8:17 am EDT
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Scribd double payment deducted since 15 months

Every month i have been charges twice on my credit card for the past 15 months. i was not intimated nor informed about the payment deducted. Had a doubt and called citi bank for the issue and was informed about the Double Payment deducted. I have been paying Interest charges since 15 Months. Please help ! I need my money back.

My Email ID: theegala.[protected]@gmail.com

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Update by theegala goud
Oct 01, 2019 4:08 am EDT

I have raise d a complaint that the scribd is deducting double the payment monthly for the past 15 months. They credited back only one months double payment. this month i.e oct they have charged me THRICE... I trusted Scribd and shared my credit card details and this is the way i have penalized by trusting Scribd.
Please help me out in getting my money back from scribd. there is no contact email id also from scribd to raise a complaint except submission of request which is automated.
Not sure if anyone is even reading my request.
Is there any other way where i can proceed legally in US from india against the company for stealing my money. However would be raising a complaint with the Consumer Forum Complaint in Ministry of Corporate Affairs (India) under fraudulent charges.

Update by theegala goud
Sep 30, 2019 8:22 am EDT

This month they have made it thrice! This is getting worse. PLEASE HELP!

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6:53 am EDT
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Scribd Complaint

After using their free service, Scribd secretly put me on their paid service without my knowing. They deceptively charged me for 7 months without my knowing, despite me never using their service in those 7 months. When I complained to Scribd, they only refunded the last month. Essentially they stole $54 from me without my knowing and all I got was a free book I could've got for $5. Shady company, they make it hard to cancel your membership. Stay far away

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12:35 pm EDT
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Scribd unauthorized credit card charges

Hi,

I'm complaining in regards to unauthorized credit card charges since july 2019 to my amex credit card. I am extremely frustrated as you have been charging $8.99 a month on my credit card without my consent for the past 2 months. I'm requesting a full refund and cancellation following the months since july 2019. I expect to hear from you as soon as possible. You can reach me at [protected]@gmail.com.

Thanks in advance

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6:38 am EDT
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Scribd scribd inc

Why the hell is my account debited with Rs. 639.87 when I have never subscribed to your services! I was shocked when I got an alert saying the transaction has been done via my HDFC debit card on 20th of Sept 2019 ! I never used scribd inc or any of their services, got to know about them only after this incident. I want that amount back immediately!

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6:38 am EDT
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Scribd scribd membership

15/09/2019
I have no idea how I just got charged for a Scribd Inc membership for INR 666.15 without ever having subscribed to the free trial. Good thing I checked my bank statement. How did you even get access to my debit card info!?
There are several other complaints on this forum which report the same thing.
I need a full refund as soon as possible.

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Update by Kashish Khandelwal
Sep 16, 2019 4:59 pm EDT

Support ticket number: 2311851

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9:38 am EDT
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Scribd unauthorized credit card charges

I'm complaining in regards to unauthorized credit card charges on September 4th. Even though I cancelled my subscription on September 4th and received a confirmation e-mail, today, September 12th, I was charged USD 8, 99 again.

I already submitted a complaint on Scribd, but due to the gravity of the situation I'm also reporting here.

Supporting ticket #2306361.

I'm expecting a full refund on this unauthorized charge. Please act promptly so I cand update the case.

Regards,

Diego Franco

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I was contacted by Scribd support crew explaining a full refund should be provided, which indeed was shortly after. I'm looking forward to not having to deal with this problem again. Thank you.

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7:13 am EDT
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Scribd scribd / unauthorized credit card charges

In June 2019 i have created a membership for my account, which i only use for a couple of weeks. Near the end of June, not needing the account anymore, i have use the intended flow that you have to cancel the subscription, and also i have deleted my account at that time.

Today, i have noticed that for the last 2 months, even though i no longer have an active account, i have still been charged for the subscription. How is this possible?

The account was using the following email address: [protected]@gmail.com

I want to be refunded for the last 2 months, where i have paid the full subscription even though my account has been closed. Also, make sure that the subscription is now actually closed.

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12:05 pm EDT
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Scribd unauthorized credit card charges

Good day,

I want to complain regarding the unauthorized charges on my credit card. I have never subscribed in your company, Scribd Inc. You dont have any right to charge me regarding any product. You have charged me since March 2- August 2019 with the amount of US$ 8.99 converted to Philippine peso P485.59, I only found out today when I check my e statements. Please refund all the money that you have charged in my card.

Sincerely,

Leah Fajutagana (Philippines)

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Update by Leah Fajutagana
Aug 27, 2019 12:10 pm EDT

Please find time to address my complaint regarding unauthorized charges by Scribd Inc in my card. I want a full refund of the 6 months bill you have taken from me.

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3:46 am EDT
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Scribd scribd inc / unauthorized card charges / never subscribed even free trial

I don't understand how do you guys get my credit card info and start charging. I rarely check my credit card statement . I found that SCRIBD has been charging me at least for the last 1 year i recently found out.

When i log in scribd to check, I dont even have an active account, no payment history, no subscription.

What the hell is going on?

Please refund all charges to my credit card AMEX Card # [protected])
my email [protected]@gmail.com

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11:41 am EDT
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Scribd online scams

Hi, I received a notification from my bank saying that I was charged 8.99 since 2018 until now, from Scribd Inc 415-2336230 US. I have never visited the website, I never participated in any free trials or purchases ever. I'm not sure when or why I was charged this and where it is coming... It makes me very very disappointed.

Please return my money soon.

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9:11 am EDT

Scribd Contractor document uploaded

I am complaining about the document that uploaded under my name.Even since i dont have account on the web site scribd.com.The uploaded document its all about a Contract year 2015.I dont have account to the mentioned web site to upload.I am humble request to remove the uploaded documents using my name Francie Oria Dacua, the documents uploaded under my name is official cannot publish in public.
This company will complain so please remove it before the big issue will raise.Please see attached my passport to justify that im seriously & willing to clear my name.

Thank you.

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Update by GenXmom
Jul 30, 2019 2:15 am EDT

I am complaining about the document that uploaded under my name.Even since i dont have account on the web site scribd.com.The uploaded document is all about a Contract year 2015.I dont have account to the mentioned web site to upload.I am humble request to remove the uploaded documents using my name Francie Oria Dacua, it is not me.

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1:55 am EDT
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Scribd Monthly subscription / company is deceitful.

They're lying about their unlimited audiobook selection and I feel I'm being spied on
I listen to audiobooks quite often and they will one day have a good variety of audiobook selections to Then posting that a book you're interested in isn't available for another month.
They also monitor my account all of the time!
I went from having a good selection of books that are current and on everyone else's website to having not one title I would choose.
I'm so upset!
I've emailed them several times and I get vague responses

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8:32 pm EDT
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Scribd scribd inc unauthorized charge

Hi,
I received a notification from my bank saying that I was charged 8.99 on Saturday, July 20, 2019, from Scribd Inc 415-2. I have never visited the website, I never participated in any free trials or purchases ever. I'm not sure when or why I was charged this and where it is coming from. I am also a Canadian citizen I haven't done any recent online shopping or seen anything that may have been a product or was related to the company. I've not even received a receipt of what was purchased just a notification from my bank telling me that money from my account was taken.

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7:42 pm EDT
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Scribd still being charged after cancel subscription 9 months ago

I canceled my membership some time ago and you are still charging my bank a monthly charge for the past 9 months! I want every dime you are illegally taking from my bank refunded to me immediately or I will get my attorney involved. At first you were charging a different debit card and I called to cancel then. And instead of canceling like I requested you took the payment and continued to take money out of my bank account for 9 months! I'm just now seeing this because I didn't have access to online banking and I am so disgusted by this company I could sue! I want my money back!

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2:10 pm EDT
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Scribd charging even after cancelling subscription

Hi,

I canceled my subscription on May 2, 2019. While going through my card history I saw I was charged in June and July even thought I cancelled the subscription while ago. When I tried contacting Scribd they told me it's Apple who are charging you not us. I read all these reviews online and it's Scribd and not Apple. There isn't any phone number either where I can talk to someone and get my refund. I'd like to get my refund from last two months.

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9:42 pm EDT
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Scribd charging $8.99 even though canceled

Hello. I have visited Scribd numerous times in hopes of finding new material for the University of Law of where I study. However numerous times have I needed to register my credit card in order to get the full look on the material I needed. This time, I was not aware that previously on when I canceled my membership, It did not actually cancel it so it seems and as I checked today, it wasn't canceled? Even though I know that I have canceled it.. I do rememher being on the Account page and me canceling my membership during the trial period of which I had left like three weeks (I cannot really remember), afterwards which I left Scribd completely because I had no use at that time and only wanted to see it for a day or two because of my studies and the trial version it offered. It charged me this month as soon as I got money in my bank account. It happened yesterday and I immediately checked the support of Scribd info to get a clue on what has happened and so I'm here, contacting you before my right for a refund expires in the 30 day period. I am currently terrified of what happened and scared to even use Sribd's trial again because of this, I honestly do not know how it could have happened..

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9:53 pm EDT
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Scribd malaysian government servant retirement form

On the first week of Year 2018, I need to fill up the Malaysian Civil Servant retirement form, I found it from Scribd Inc, but i have to subscrib it for download / print that form. So I subscribe Scribd Inc, and i fill up the particulars for payment . Since then, i have been charged for subscription form . But after Januari 2018, I do not need that form any more, but Scribd keep on charging 7.99 USD to my credit card no. [protected] 0261 4582 until Jun 2019 and it might keep on charging me .So I request Scribd Inc to cancell the subscription and refund me the credit card payment since February 2018 till June 2019.
Thank you.

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12:51 am EDT
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Scribd scribd charging on my credit card

Hi I am not sure how I got the subsctiption from scribd, i dont remember subscribing but i am being charged 8.99 a month. I have tried looking for the email address that I used in registering on Scribd, unfortunately I was not able to pinpoint if I ever subscribed or not. I tried logging in using my emails and facebook but its new registrations so I am quite confused how I had the subscription on my credit card.
Can you please help me track which email or login I use.

scribd inc [protected] is the account that is shown on my cc bill.

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11:00 am EDT
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Scribd billing

On June 27th, 19 I cancelled by free trial from Scribd inc before the free month trial was up. I got a confirmation email saying that my subscription was cancelled, however, the next day I sill got charged the membership fee.

I want to know why I was charged, and I would like my money back. I did not really use this service, and decided to cancel. I canceled with in your dead line.

Thank you.

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About Scribd

Screenshot Scribd
Scribd is a digital library and e-book subscription service that provides users with access to a vast collection of books, audiobooks, magazines, and documents. The platform was founded in 2007 and has since grown to become one of the most popular online reading platforms in the world.

With Scribd, users can access an extensive collection of over one million titles, including bestsellers, classics, and new releases. The platform offers a range of genres, from fiction and non-fiction to academic and professional publications. Users can also access audiobooks, which are becoming increasingly popular among readers who prefer to listen to books rather than read them.

One of the most significant advantages of Scribd is its subscription model, which allows users to access unlimited books and documents for a monthly fee. This model is particularly appealing to avid readers who would otherwise have to spend a considerable amount of money on purchasing books individually.

Scribd's user-friendly interface makes it easy for users to browse through the vast collection of books and documents available on the platform. The platform also offers personalized recommendations based on a user's reading history, making it easier for users to discover new books and authors.

In addition to its vast collection of books and documents, Scribd also offers a range of features that enhance the reading experience. For example, users can highlight and annotate text, bookmark pages, and even download books for offline reading.

Overall, Scribd is an excellent platform for anyone who loves to read. With its vast collection of books and documents, user-friendly interface, and personalized recommendations, Scribd provides users with a comprehensive reading experience that is hard to match.
How to file a complaint about Scribd?

Here is a guide on how to file a complaint against Scribd on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.

Overview of Scribd complaint handling

Scribd reviews first appeared on Complaints Board on Oct 7, 2012. The latest review Unauthorized Charges was posted on Sep 25, 2024. The latest complaint Unauthorized charges to my credit card for over 2 years! was resolved on Feb 27, 2024. Scribd has an average consumer rating of 4 stars from 661 reviews. Scribd has resolved 242 complaints.
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  1. Scribd Contacts

  2. Scribd phone numbers
    +1 (415) 896-9890
    +1 (415) 896-9890
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  3. Scribd emails
  4. Scribd address
    460 Bryant Street, N 100, San Francisco, California, 94107-2594, United States
  5. Scribd social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

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