SCS
Reviews and Complaints

Purchased a sofa last Sunday signed the paperwork without properly reading it but due to personal circumstances wanted to cancel without any problems so on the Monday night tried to call but nobody available so sent an email to cancel and explained my situation, had to phone on the Tuesday morning as no call. Was told I couldn't cancel my order as I purchased in store, did say on the paperwork but wasn't told about on the day of my purchase by the sales person but had put a circle around it.that will teach me to read everything before signing a piece of paper did not like the way I was spoken to either. Called head office and spoke to a general manager who told me I may lose my deposit but would have to go into the store and speak to the store manager and although I didn't want to do this would still have saved me money in the long run but I was still told wasn't able to cancel. If I had have purchased this online I would have had my deposit back plus my order would have been cancelled with no problem. *** NOTE TO ANYBODY WHO IS THINKING OF PURCHASING IN STORE DON'T DO IT *****

26th & 30th September 2015
ScS Sofas unsolicited spam text messages to mobile [protected]

I've received a couple of these now (see screenshot attached), these in themselves haven't been a massive inconvenience, but I have never engaged ScS Sofas and have certainly never authorised them to contact me for marketing purposes.

I want them to remove my mobile number [protected]) from their records, they shouldn't have it.

There appears to be no way on their website to raise a complaint, and no way of getting in touch with them without providing yet more personal information for them to store and use.

I ordered a Sofa off SCS on 15.02.2015, this was sold to me by a sales man called Tom, after a few days Tom contacted my friend via the information we had given him for our credit agreement asking her out, to which she was very distressed. I then had to contact the company to amend my order. Tom answered the phone to whcih he kept pestering me about my friend and actually didnt listen to what i wanted to amend. He said someone would contact me and no one did, i called back twice and spoke to Tom again who was extremly rude as my friend told him to stop contacting her. Still he could not tell me if my order had been amended. I called back again and spoke to the manager at the Farnborough store who said there was no evidence of me wanting to amend my order.
I have been waiting over a week for an area manager to call me which they havent. I am disgusted with the was my friend and i have been treated and want to take this further

After paying cash for a carpet and two sofas we were told the carpet would come on the 11th December then the date changed. When it came it had been cut too small. Then it was out of stock. Another day off work to choose another carpet. only got it fitted because Chad pulled out all stops. Then on the 24th December the sofas arrived Iwas at work and would not have accepted them but we had taken the old suite away and it WAS Christmas. It February 10th and we have had no official apology fro SCS only the shop manager who is doing his best. All the staff at Stockport are helpful but they cannot help really. Today I phoned head office only to be promised a call back. It never came...I did not get the carpet of choice and did not get the sofas of choice, They have had my money...they have broken the contract, no apology I am going to request a refund...

Purshased carpet from scs was advised to strip all carpet no mention of gripper to be left on so we stripped all the carpet we are not carpet experts or sales people and should have been advised about all these things before hand on the day of fitting fitter arrived said no gripper advices store told us to strip everything and make sure all ready for fitting fitter said no gripper I said store not advised fitter left no fitting carpet as no gripper on van rang store spoke to Nigel wouldn't not let me speak said I'm shouting when I was not and put phone down on me I have not had to take twi day off as scs have no sales skill and don't know how to sell carpet and advice customer but happy to tak your money and very polite when have payment but rude and unhelpful when thing are not correct

My dad ordered a sofa on the 27th December 2014 and finally in Febuary the delivered the sofa and it was the wrong one so after ringing the shop every week the re delivered the sofa on the 29th April and it was the wrong one again and also the same day my dad passed away.and the sofa that my dad had ordered was no longer available
And they then also picked up the sofa they delivered in febuary which then left my dads girlfriend with no sofa, after contacting the shop several times because of my dads passing they said i couldn't have the money back but i could get another sofa so because linda had no sofa and it was now the 8th june they said if we got one on sale it could be delivered in 2-3 days so that is what i did as linda had no sofa and because it was on sale it left money so they then told me to choose another sofa and i just put the difference to it so that is what i did so linda was getting hers in 2-3 days and mine was up to 6 weeks, so i then ordered some carpets which i was paying full price for so 2weeks later i've decorated my house took all my carpets up got rid of my old sofa too then find out that nothing was ordered because it was originally in my dads name but they didn't think to let me know so after fighting for my carpets as that was all my order they have now said i can have them and they are coming on the 7 july and they never ring you back when they say they will, but it doesn't help with the fact my dads girlfriend has no sofa and hasn't since april when my dad passed away it is a hard enough time as it is without being upset even more over things like this i have 4 children and ive had no carpets or sofa because the grimsby store find it hard to communicate and tell me things they can, t do ..so angry doesn't even touch how am feeling at the moment ... mrs l morrill-tiler

In june / july 2010 i went to scs set on getting some new sofas. What drew me in was their '4 years intrest free credit on everything' offer. How wrong was i? Well 2 and a half years later my boyfriend and i are buying our first home and his mother is kind enough to give me the money to settle the payment on the sofas. Following her kindness i log onto my account on the creations finance website to pay the full amount off the sofa only to find that what is left to pay is almost double what it should have been! Due to finding the extortionate amount i read over my agreement and at the top of my finance agreement, in what can only be described as minute writing, it says this is a 60 month agreement. I think what can i do, i've signed it but i knew that what i thought i was signing was a 4 year interest free agreement as i said to the girl who sold them to me '4 years is fine because by the end of it i'll be ready for new sofas anyway' she did not correct me on this, therefore, why would i think otherwise. . . So i called creations who basically told me it wasn't their problem and to go to scs so i did. The main scs contact centre told me it wasn't their problem and i would have to call the store i bought the sofas from so that brought me back to calling scs at team valley, gateshead where i was treat as though i was a piece of dog s**t on the bottom of their shoes. Mike reay, the store manager, is the most horrible and arrogant man i have ever had the displeasure of speaking with. In an awful manor he told me that it's not their problem and they won't do anything about it as i've signed the contract. He told me it is clearly written at the top of the contract that the finance is 60 months to which i replied you and i both know that is not the case, had it been clearly written i would not have given you my business and informed him that i would be taking this case to trading standards. He simply said 'go to trading standards, i don't care'. So at the end of it all i have paid the outstanding amount off, not got anywhere with scs however i am going to trading standards where i will hopefully get somewhere with this and stop scs from conning people into deals like this as i am certain i am not the only person this has happened to. My advice if you currently have finance with scs is to check your finance agreement carefully, you may have been tricked into the same agreement as i was. If you are looking to purchase sofas on a 0% finance deal - go to dfs. Everyone i have spoken to since this has come about went to dfs and have had no problems at all.

Bought two sofas they arrived on the 18th may
A week later one was faulty, I am now at the end of
July and still nothing resolved, customer service absolutely
useless. Would never buy from therm again and would definitely not recommend.
BEWARE OF SCS

Bought a set of sofas in June 2009.
After 2 weeks they started cracking and breaking on the arms, on all of them. We rang SCS customer service, after 2 weeks a man has come to check on the furniture.
They said it can only be repaired and there is no way for refund or a different set of furniture.
After that we have sent out a few letters to them, complaining that we have paid for a quality furniture and we don`t accept them repaired. Another phone calls and nothing.In august 2009 we asked the solicitors for help. During another 5 months of waiting the solicitors have managed to get us a full refund.
Now it only leaves us with solicitors bill over 800 pounds.
We are trying to get the fee for the laywer back, I think that they should give the money in the first place, not after the solicitors are mantioned, I`m really sick of calling them and all of that situation. Will never buy from them again + if i read some complains here before i wouldn`t ever buy from them anyway.

My debit card was charged $86.42 for something called SUP WeightMax on 12/14, I had not ordered anything so I called my bank to investigate, they gave me the name &# of this company who charged me. this company is SCS Health Products in Hollywood FL. I called them and they kept asking me security questions, SS#, mailing address etc. After argueing with them they said they had a UPS tracking # so I looked up the # there was no name, nor street address associated with that #, only my city, state & zip. They refused to refund my CASH, I filed a complaint with the BBB and Attny Generals office. around Dec 17 I recv a pkg with pills in it, I called this company whose name was on the pkg low & behold it was SCS health products so for a second time I call them they said they could not refund my CASH until they recv their product so they gave me a RNA # 2 days later I mailed the pkg to their location with the RNA # both in a note inside the package and on the mailing mark. Yesterday, I called them to see where my CASH was? Surprise! they had no record of the pkg with the RNA # on it..Needless to say I am still fighting with the company. I have filed comaplaints with the BBB, Attny Generals office & my bank, I have heard nothing to tell me that anyone is working on this problem, I filed a dispute with my bank and they said, From their investigation: this company SCS had a order from me and a tracking # so Commerce Bank declined my dispute. Figures another bank supporting their Customers… There are tons of complaints about this fraud company and no one is doing anything about it! What’s up with that?

Personally, I am tired of bailing companies, banks, etc out and I can’t even get help to get my $86.42 back that was taken from me illegally, NICE!

I ordered sofa and reclining chair on 20th Jan.this year. On the 23rd Jan. I informed ScS that the furniture had faults with the material, cushions, etc. On the 27th January an upholsterer from ScS arrived, inspected the furniture, sent in a report saying "no faults". This is totally untrue. I sent in photographs etc. of the faulty material on the sofa and the chair. I contacted Consumer Direct and Trading standards who advise me of my rights under the SOGA. Up to date, a second upholsterer from S.Share and Sons, the manaufacturers, inspected the furniture on the 23rd of this month. He too put in a report "no faults" whereas he told my daughter and I that there WERE faults in the furniture. Yesterday my daughter telephoned ScS, two assistants were very rude to her, refused to speak to about the claims I am making, and refused to let me have a copy of the second upholsterer's report, although they did send one to Trading standards. My daugher telphoned Trading Standards, asked for a copy of the report, and they too, told her we could not have one, enough though I am the customer.

I am am now contemplating taking ScS and A.Share and Sons, to the small claims court, I am a pensioner on pension credit so will not have to pay any fees. ScS are not on the list of registered omnibudsmen. Beware anyone out there of ScS, their customer service is virtually nil, they are rude, and never write a reply to letters of complaint. The manufacturers too are just the same, A.Share and Sons Ltd. company no.323778, 45-49, Villiers St., Sunderland, SR1 1HA. Has anyone else suffered at the hands of ScS when asking for a full refund due to faulty furniture ? Would like to hear from you.

I ordered two free trial products for $.99 shipping each, and before I had even had a chance to try the products, they had charged my credit card over $200. I recovered $87 but am still out $122. They said there is nothing they can do, even though I returned everything within 30 days of placing the order (when I saw what was happening to my credit card) but they refuse to refund my money. I have been on hold for 4 different times for hours waiting to talk to a supervisor but have not succeeded. They are dishonest and should be shut down!

Please find attached the emails i have sent but in addition i have also been into the store and they completely waive responsibility..

esponse in the next seven days i will be cancelling all future direct debits and persuing this matter with the ombudsman.

Maria Carmen Francisco

From: [protected]@hotmail.com
To: [protected]@scs.co.uk; [protected]@hotmail.com; [protected]@hotmail.com
Subject: FW: Your ScS Website Enquiry
Date: Sun, 10 Apr 2011 23:42:37 +0100

To whom it may concern,
please find to follow my fourth letter of complaint as regards the situation below and a reminder that i would like a response to my previous communications. I have this week recieved a 'follow up' phone call from the manager at the staples corner store where I purchased my sofa and he appeared totally in the dark as to my position. I reiterate that i am awaiting a satisfactory offer of rectification of the situation. i.e a sofa of the correct measurements i ordered or a full refund for the sofa if you are unable to supply what i was sold. I paid a good deposit and money has also been deducted from my account but still you have not responded effectively in this matter.
Should you choose to continue to ignore my complaints i will seek legal advice advice as to how to prsue this matter

Maria Carmen Francisco
From: [protected]@hotmail.com
To: [protected]@scs.co.uk; [protected]@hotmail.com
Subject: RE: Your ScS Website Enquiry
Date: Thu, 10 Mar 2011 23:12:57 +0000

Re Ref:S0058-881750
Maria Carmen Francisco

Please see attached previous letter dated 6th Feb for content and complaint.

I am writing following your letter dated 28/2/01 and received by us last week. the letter appears to bear absolutely no relevance to our initial complaint and to the conversation had with us and the adviser that attended the appointment to inspect the said sofa at our house last month.
It infact appears to be a standard letter and doen not deal with our query at all.
TO RECAP: WE WERE PROMISED A SOFA MEASURING 290CM OR THEREABOUTS TO QUOTE THE scs STORE MANAGER AT STAPLES CORNER "290 cm give or take a couple of cm" this being the advice we were prepared to take delivery whose measurement might be 10 cm either way, what we have instead received is a sofa measuring 260 cm, a whole 30 cm than quoted and only 30 cm bigger than the smaller much cheaper sofa we had seen in store ( please see below)
Once again i would like to explain that we feel quite adamantly that we were MISSOLD the sofa as it is not what we ordered and what we were assured it would be.
What we require is firstly and most preferably the sofa we ordered and were promised measuring 290 cm or secondly in the event that this is not a possibility a full refund for the sofa.
The secondary matter of poorly filled cushions is neither here or there and we have no idea why your letter only deals with this letter matter.
Please now take in to consideration the above and respond.
We are seeking legal and ombudsman advice and intend to cancel all future direct debit payments if this matter is not dealt with professionally and satisfactorily. Quite simply we have not recieved the good s we entered into contract to buy and had we wanted a smaller sofa we would have bought the one in the showroom at £400 less ( a standard 3 seater that seated 4) We have received a 4 seater that still only seats 4 and at 30cm bigger can not possibly be considered as having an extra seat
Yours in anticipation of a prompt reply
Maria Carmen Francisco

It would appear that following the visit by your representative you h

Date: Sun, 6 Feb 2011 21:50:04 +0000
To: [protected]@hotmail.com
Subject: Your ScS Website Enquiry
From: [protected]@scs.co.uk

New Website Enquiry ScS
A new enquiry has been made via the ScS website. The details of the enquiry are shown below.
First Name maria carmen
Last Name franvisco sabin
I am enquiring about... My Order After Delivery
Customer Account Number s0058-881750
Enquiry This is a follow up email to reiterate a conversation I had with a customer services officer called Jean Melechie on Wednesday morning 2/2/11 at aproximately 10.30am. rnrnAt this time I had gone into the scs store in staples corner london where I had previously purchased a 4 seater sofa (with a total cost to me of over £1500) to complain following the delivery of a sofa i was not at all satisfied with.rnThe maanager of the said store informed me that they do not deal with aftersales at all and suggested if I wished to persue the matter I contact yourselves. Despite the fact that our complaint was directly with him as we feel quite strongly that we were misold the sofa by him precisely he was not interested in helping us to resolve the issue at all and so on his advice I called the after sales team immediately(yourselves)rnOur complaint is the following: rnWe were assured that if we bought the aforementioned 4 seater sofa unavailable to view instore but there was a 3 seater version that we viewed that it would measure approximately 290cm 'give or take a couple of cm' (store manager) We explained that what we were looking for was a quality leather sofa measuring 300 cm in lengthrnbut he assured us that this would not be possible in the regular sofa range. Eventually after much kajouling the store manager convinced us that there was not a great deal of difference between the 300 we required and the 290cm version they could provide. At this point we explained that what we neede would be for it to seat 5 and that what he was uggesting was called a four seater to which he responded that the one in store was called a 3 seater and yet seated for which we tried out and this was indeed the case. The 3 seater sofa our purchase was based on at the time measured exactly 230cm and we could see that with an additional 60cm there would indeed be room for a fifth person. We checked measurement details again with the manager and he went away and then returned to say that exact measurements were' not on the system' but that the aproximate measurement he was showing us woulld be accurate to a couple of cm either way as was standard' Feeling confident that our sofa length would be somewhere between 285-295cm we agreed to proceed with the purchase. Following this we were hande dback to the sales asst who had originally shown us around and we spent nearly an hour sorting out paperwork as it was at this point that we wwere told this particular sofa was not part of the 4 years interest free deal being advertised all over the store ant that in order to secure interest free it was better to leave a good deposit. At this point the three of us who had not been expecting to pay a hefty deposit clubbed together to leave a £200 deposit and proceeded with the credit agreement and again were inforrmed that apparently we were not eligible for the free delivery they had offered earlier either. Eventually after also adding on another 160 for essential sofa guarding our bill was £1504. Eventually last monday afternoon after waiting in all day and just befor e my mother had to leave for the school run the sofa arrived immediately they placed the sofa aagianst the wall my mother could see it was too short and pointed it out to the delivery men. She was told that she should sign and take delivery and that they would write her concerns down on the delivery docket so she could call you up and get it sorted later as they were just delivey drivers. As she was running late for the school run she decided not to argue and agreed. On her return she carefullyset about plumping all the cushions which appeared mishapen and not properly filled and set about closely inspecting the sofa and it was at this time that we measured the sofa which actually measures 260cm, 30cm short of what we were advised, also there were scratches on the big cushion which appeared to have been repaired or covered. At this point we wanted to go and complain to scs but it was already quite late in the evening. On the tuesday morning i booked some time off work inorder to deal with the matter promptly and on the wednesday morning we went straight to the store first thing and infact waited outside for the opening to complain about the product. the rest i have outlined above.We did take the said cushions with us and the store manager did agree that somebody would need to come out and fill these for us. although clearly he was missing the main point.rnWe have since received a call to say that somebody is coming out to inspect the problem and that we are to use the sofa for now which obviously we must as we gave our sofas away to a neighbour the night before delivery to make room for the new purchase. Our main concern is this the sofa we have bought was missold to us as it is far too small and seats no more than four people as clearly 30cm more (which incidently has cost us over £300 ) is not an adequate amount of sofa to sell as an additional seat rn-The sofa is currenly 30cm bigger than the three seater in store. Clearly this is not an acceptable situation. rn-The sofa cushions are poorly shaped and two seem underfilled ( please see photographs) . rn-The sofa has scratches on the seatrn cushion. rnWhat we require is the item we originally ordered in a new and quality condition as sold.rnrnPlease advise me as to an email so I can attach the aforementoned photos for your information.rnrnMrs Francisco-Sabin & Mrs A Boast
Telephone [protected]
Email [protected]@hotmail.com
Postcode nw10 3dp
Receive future communications No

© ScS. All Rights Reserved.

This email comes from www.scs.co.uk. An enquiry has been made by the person named above. Please call them on the number provided to discuss this. The Enquire Now feature aims to contact the sender the same day they submit their details, within our usual trading hours: Mon-Fri 10am-8pm only.

We bought two "designer leather sofas" from SCS Basildon, which took an extra month to arrive, were scratched and dented when delivered and one of the "leg rests" is twisted out of shape and does not match the other unit. The upholsterer arrived to remove the dent (3 weeks later) with a paint stripper gun, which burnt the leather. (he blamed our "Air Conditioning!) Within two weeks of very light use, (there are only two of us) the leather stretched like a bag around the back rests, the arms stay dented if you rest your elbows on them, and the seats look like they are 20 years old. There is no "bounce" in any of the units and like others we were told to plump them...I have never known anybody have to plump a leather sofa. The upholsterer told us "it was because we sat on them and watched TV", and that the foot rests "won't match up as they are all seperate" and thet "people liked the worn in look", and "this was the wrong choice for us if we wanted to use it daily"...I nearly threw him out the door. Plus a decorative arm was 4cm out of line...we are now at war with SCS!

Four seater sofa and 'love' seat order in February 2011. STILL waiting delivery. Fully paid up weeks ago. Was told it would be delivered on the 1st of June, it is now the 14th of June. Was told it would be delivered today. It is now gone 7pm and still no suite.

Seriously unhappy.

Bought corner suite from them and the cushions just sank within 24 hours of having the sofa. They are not the same quality as the show suite. I told them this and even offered to swap over the cushions as they were convinced they were the same, but surprise surprise, I couldn't do that. The joke of an upholsterer they sent out was no use so I got one of my own and he confirmed that my cushions were acting as if they were a year old and not, by that time 4 weeks. I have done the 3 letters, 14 day thing and have now contacted bbc watchdog and i'm now giving that a week before I take legal action

I purchased a 2 and 3 seater leather suite i have rung and complained four times and no joy i was never happy with my purchase and complained umptine times i ended up paying 2500 pound for a suite i never wanted i am really disgusted and takin the matter further as it is alot of money as i am also out of work now thankyou

we had our sofa delivered on the 15/1/2001 as agreed.
it came with the wrong colour scatter cushions and we reported this to them the following day and was promised by a lovely girl that we would have our cushin covers replaced within 3 weeks! we called after 3 weeks and still nothing! they said it would be no longer than 18/2/2011 and now its the 22nd and we've neither had our cushions replaced or heard from SCS to explain the delay! Im DISGUSTED with such a big company advertising great customer service and great after care packages however it seems once they have your money they are not interested! still battling on now and i will be going into the store to make a very public scene until this is sorted... maybe it may deter people from buying from them!

Bought a 4 seater sofa, arm chair and swivel chair from SCS in July 2010. When we had, had the sofa for approximately a month we noticed the covers were saggy and the seats had large craters in them. We call SCS customer services who sent round an engineer to assess the suite. He said it was due to the filling which was luxury fibre – this was new to us! He informed us that we needed to plump up the cushions and smooth them over weekly, had we known this we would have picked a sofa which was foam-filled and we would only have to turn the cushions regularly. When the paperwork was sent to us a week later it said we needed to plump and smooth EVERY DAY! We continued with this however the sagging and craters did not improve, as soon as sat on the crater re-appears. We called customer services who would not discuss over the phone as an engineer had visited so we now had to put everything in writing! We wrote outlining our problem and received a letter fobbing us off saying there was no problem, so we called the name on the letter. The man was really rude admitting there was an issue and a “massive crater forms when sitting on it!” He then laughed at my husband. We contacted trading standards who agreed it was not fit for purpose and told us what to write, we did this and were fobbed off in response yet again! Trading standards advised us to contact the ombudsman who agreed with us again but as SCS aren’t registered with them they could do nothing. SO after 6 months of owning the suite we have had to pay personally to have it re-filled with foam cushions!

We were 'promised, by a very pushy salesperson that our old settee would be collected by a charity organisation from the telephone number he gave us. Whe none of the numbers worked, or when none of them colledted from our area, we complained that we couldn't get a collection for the time they said they would deliver. Our sole reason for buying from SCS was because of this assurance from the salesperson. When we decided to cancel the sale, we were told in a bullish manner by the manager of SCS Gateshead, we were not going to get a refund, and that was that. In the end, we paid for the council to collect our old settee, and SCS delivered some two months later than originally arranged. All in all, we feel very frustrated, let down and will never go to SCS again, nor recommend this company to my enemies ! And, I do NOT like being called 'Mate' by these furniture barrow boys !