SeaWorld Parks & Entertainment review: Not informed preschool pass activation date had been extended. Ended up purchasing tickets for march vist for my 2 preschoolers.

I registered for 2 preschool park passes for 2024.

Hunter Mattera: A124209692149321046

Olivia Mattera: A307817369514372939

The website stated that the tickets must be activated by a park visit by Feb. 29th, 2024. I was unable to visit the park by this deadline.

Instead, we visited both Seaworld parks the week of March 11th. I purchased tickets for the entire family, INCLUDING my 2 preschoolers because I knew the deadline that I had been provided by Seaworld had passed and therefore thought the preschool passes were not eligible.

Here is the Order # [protected] for the paid tickets.

Seaworld NEVER informed the preschool pass holders that the deadline to activate those passes had been EXTENDED TO MARCH 31, 2024.

Because I was unaware of this extension I ended up paying for 2 tickets for my preschoolers when we visited the park March 13 and 15th.

I called and spoke to 4 people at Seaworld including 2 supervisors who were all useless and kept giving me the same speech about not being able to refund used tickets, and they said it was my responsibility to check the preschool pass section of the website to check for updates...which is ridiculous. I had no reason to check that section of the website since I believed the deadline to use those passes had expired.

I simply want a refund for the 2 tickets purchased for the preschoolers and for my preschool passes to be activated so they are good for the year, since I legitimately visited the park prior to the new deadline.

We visit Seaworld with our family ever year and are consistent paying customers. My 2023 Order # [protected]. I have paid over $2,000 to visit your parks. I will no longer do so if this situation is not remedied fairly and justly.