SeaWorld Parks & Entertainment’s earns a 1.3-star rating from 61 reviews, showing that the majority of visitors are dissatisfied with their experiences.
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Service and things stolen {passes,money and shoes}
we went to water country yesterday 6/6/2021! First mistake was renting a cabaña! i thought it would be more private and didn't have to worry about people then when stealing money or your food passes! My daughter brand new Crocs were stolen from Big Daddy Falls! i filled a complaint guest services people were very helpful and not concerned! Kiristen is aware which was the lady at HUBA HUBA, she was the only person that cared!
Desired outcome: refund or tickets!!!!!!!!! Not returning and already filled a complaint next step is BBB
Premium Annual Pass Holder
I am from Texas and on vacation in San Diego, CA. I am extremely upset with the policy to require out of state visitors to show proof of vaccine! What compensation are you giving me for not allowing us, who haven't gotten the vaccine yet to go into the park? I purchased my pass because I travel and it allows me into all Sea World locations in the US. During this whole pandemic the only requirements were social distance and mask. Why should it be any different now if you aren't vaccinated!? The risk is no higher than it was. Now I do realize California has it's laws, but did you let us know oh by the way, you have a Platinum Pass but can't use it in San Diego! Nope nothing, what compensation are we getting? I am already out of town never thought to check the website ahead of time because my pass says San Diego on it! Very very upset with Seaworld.
Desired outcome: compensation
Refund not received
I was an annual pass holder for 2020 but never went due to the pandemic. I was charged March, April and May before Sea World finally stopped charging considering the park had to close like every other theme park here in Orlando. I was not charged June, July or August. I started to get charged again September, October and November. On 12/17, I called Sea World and spoke to Joanna and was told I could get a refund in the amount of $114.00 for the months I was charged in 2020. She told me the refund would come in 15-30 days. Today, I called and spoke to Renata who told me I can't get a refund because as annual pass holders we don't get refunds. I request to speak to a supervisor since I was never told any of that on 12/17. Supervisor Armando denied my refund stating the same. I was provided very wrong and misleading information by Joanna. I was told I would get a refund for a specific dollar amount so that is what I am seeking.
Desired outcome: Refund for $114.00
Safety
I'm a 1st time annual pass holder. I was there with my family on 12/26. I was extremely disappointed with the experience. I thought since you had to reserve your date that it wouldn't be too crowded. Most exhibit were packed with people on top of each other impossible to social distance and no one there to monitor the amount of people in an exhibit at a...
Read full review of SeaWorld Parks & EntertainmentTickets annual pass disability
First off the tickets are less than a Orlando theme park. Ez pay was cheaper that any theme park. I got all 4 parks. Sad thing is they still taking out money to pay my ezpay the parks are closed bc of coronavirus. I called was put on a 45 mins hold. Got to speak to no one. Never called back. They have not offered to extend my days months ect yet. But they...
Read full review of SeaWorld Parks & EntertainmentEntertainment - horrible
My family and I went to Sea World and had a horrible experience with the food. In such a big park you would expect better quality food! My family waited over an hour to get to the cashier and order the chicken to find out that it was fried in some OLD OIL causing my 11 year old son to get a rash in ALL HIS BODY! It was horrible! It was the only new food...
Over Charging
Do NOT buy SeaWorld Orlando EZ Pay Passes! They did not tell us that they automatically renewed and will not refund our money for passes that we did not want! Their rides were constantly being shut down, and the lines were too long, so why the hell would I want to waste another $600.00 on them? I told customer service that I would post this and they told me that "they took threats seriously" and hung up on me!
Read full review of SeaWorld Parks & EntertainmentThis is a total rip off
I purchased a 2 year pass for my daughter for both parks, Busch Gardens and Water Country, here in Williamsburg, Virginia. I have purchased many tickets, in the past, but this time I decided to purchase using EZ Pay (Easy to be Ripped Off would be a better name for it). Since my 19 year old daughter was working a lot over the summer, as were her friend...
Read full review of SeaWorld Parks & EntertainmentHarrashment
Hi how are you. Today was my first time coming to Orlando Florida and to seaworld. My husband, friends and I were on the rope/jungle gym and a guy in there physically assaulted my husband. There was even innocent bystanders as witness's. we immediately exited ad called for security. The man admitted to choking my husband and hitting him. They security team...
Read full review of SeaWorld Parks & EntertainmentRE: Quick Que Premier
This added extra advertised by Sea World was a waste of money!!! The Quick Que Premier Package was a great disappointment... I spent $12.00 on a wheelchair for my friend and we all got better seats for all the shows... Unless you are 30 minutes early to only sit in the hot sun for the shows which no one has the time for to see what you want to see... you...
Read full review of SeaWorld Parks & EntertainmentEmployee complaint
I am a very dissatisfied employee. Sea World uphold a lot of favoritism and they do not write people up on facts. The Bay of Play area holds a lot of inconsistency and not one Leader knows all the rules. We have leadership who can't wait to get off work so they don't have to assist guest with missing children issues. Its a very unstable environment, and...
Read full review of SeaWorld Parks & EntertainmentNo special needs guest
Very unhappy with todays visit. We live in Orlando/Kissimmee area and have been loyal pass holders for 3 years. Today my pregnant wife along with my 3 year old daughter, sister in law and mother in law went to Seaworld thinking they would have a great time. My wife is 4 months pregnant and has diabetes along with a dropping blood pressure issue. The...
Read full review of SeaWorld Parks & Entertainment and 2 commentsUnfair Hiring
I went to an interview at Sea world San Diego for the position of Park Host. I noticed that all the interviewers were White, that's fine but I also notice that all the interviewers were between 16-18. What happened to equal opportunity employers. I am 46 and I am a good worker and my chances of being hired were 0% since I wasn't young. What a waste of time...
Read full review of SeaWorld Parks & Entertainment and 4 commentsOffensive to Christians
I have been a member of three different theme parks - two of which are owned by AB corporation. While my husband and I tried to close our eyes to the offensive things at Busch Gardens Williamsburg, we can no longer in good conscience support this park. As Christians, we are extremely offended by the wizard store in the Ireland section which has satanic...
Read full review of SeaWorld Parks & Entertainment and 2 commentsSupervision
We visited sea world San Diego yesterday. We were having a good time until we visited the sesame street bay of play area. We waited until the end of the day because we thought we would never get the kids out of there, we were wrong. We waited in line for the moon bounce thing finally it's our turn. The attendant says 6 kids at a time, no rough play, no...
Read full review of SeaWorld Parks & Entertainmentbadly injured
We went to the Christmas Town in Busch Gardens, Williamsburg, VA last December. As we were crossing one of the bridges there, on our way to see the last show of the evening, my feet totally slipped out from under me. It was dark and the weather had become icy. The bridge had not been salted. I didn't even feel myself starting to slip, before I knew it, I...
Read full review of SeaWorld Parks & Entertainment and 1 commentTerrible Refund Policy
Discovery Cove in Orlando Florida offers a great tropical getaway for the day where you can swim with dolphins, sun on wonderful beaches, and much more. The only thing they fail to tell you is that they have a VERY STRICT, UNREASONABLE, NO REFUND POLICY and THEY NEVER CLOSE, which is absolutely ridiculous. My boyfriend and I went in January of 2010 and...
Read full review of SeaWorld Parks & Entertainment and 6 commentsWorst Vacation ever
For my family vacation, this year, we decided to spend a week at Sea World San Antonio. We had our days planned per the hours listed on the website, and the showtimes. So when we arrive at Sea World, at 9am to get a good parking spot, and get in line to enter the park, we were ready to go. We entered the park at about 9:30am. The park officially opened at...
Read full review of SeaWorld Parks & Entertainment and 1 commentSouveniors are JUNK
bought a couple of coffe cups as souvenirs - 1st time they were washed the coating all fell off and there were so many chips they had to be thrown away. Contacted Sea World and never heard back from them. Just another case of greed and being all too happy to take enless amounts of your money and shoving you out the door! My family won't spend another dime on cheap crap merchandise from SEA WORLD
Read full review of SeaWorld Parks & Entertainment and 2 commentsNo special needs assist for day camps
I wanted to send my son, who has Asperger's Syndrome, to the day camp at Sea World. Though he is very high functioning (13 and 8th grade advanced classes), there are some things that he would need in accommodation to make his experience great! When I called this morning I was informed that Sea World makes "NO accommodations" for children with special need...
Read full review of SeaWorld Parks & Entertainment and 1 commentSeaWorld Parks & Entertainment Reviews 0
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SeaWorld Parks & Entertainment Contacts
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SeaWorld Parks & Entertainment phone numbers+1 (407) 545-5550+1 (407) 545-5550Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (407) 545-5550 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (407) 545-5550 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (407) 545-5550 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (407) 545-5550 phone numberAquatica, Orlando+1 (210) 520-4732+1 (210) 520-4732Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (210) 520-4732 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (210) 520-4732 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (210) 520-4732 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (210) 520-4732 phone numberAquatica, San Antonio+1 (619) 222-4732+1 (619) 222-4732Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (619) 222-4732 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (619) 222-4732 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (619) 222-4732 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (619) 222-4732 phone numberAquatica, San Diego+1 (407) 513-4600+1 (407) 513-4600Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (407) 513-4600 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (407) 513-4600 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (407) 513-4600 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (407) 513-4600 phone numberDiscovery Cove, Orlando+1 (813) 884-4386+1 (813) 884-4386Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (813) 884-4386 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (813) 884-4386 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (813) 884-4386 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (813) 884-4386 phone numberBusch Gardens & Adventure Island, Tampa+1 (757) 229-4386+1 (757) 229-4386Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (757) 229-4386 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (757) 229-4386 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (757) 229-4386 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (757) 229-4386 phone numberBusch Gardens, Williamsburg+1 (215) 702-3566+1 (215) 702-3566Click up if you have successfully reached SeaWorld Parks & Entertainment by calling +1 (215) 702-3566 phone number 0 0 users reported that they have successfully reached SeaWorld Parks & Entertainment by calling +1 (215) 702-3566 phone number Click down if you have unsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (215) 702-3566 phone number 0 0 users reported that they have UNsuccessfully reached SeaWorld Parks & Entertainment by calling +1 (215) 702-3566 phone numberSesame Place, Langhorne, PA
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SeaWorld Parks & Entertainment emailsseaguestcorrespondence@seaworld.com100%Confidence score: 100%Supportjosie.villela@seaworld.com99%Confidence score: 99%communicationtamika.hillman@seaworld.com98%Confidence score: 98%management
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SeaWorld Parks & Entertainment addressP.O. Box 690129, Orlando, Florida, 32869, United States
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SeaWorld Parks & Entertainment social media
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