Service Net part of AIG
reviews and complaints

been on hold for 1 hour to get service on my washer that i have a extended warrant on.. finally, i hung up after 1 hour and 3 minutes.Do not purchase a warranty from this company. They cannot uphold their end of the contract

An absolute ripoff! I don't know how they got even one star; they probably gave it to themselves. I purchased a service contract for my whirlpool stove. I now need service. Since December 1 hours spent on hold and no ever answers the phone. Tried requesting a callback today, December 15. the "earliest" callback according to AIG is December 21. Now I see how they got the one star. it's the lowest one can leave.

Tried time and time again to reach service to obtain a service call. You are told you have to speak with the service center and not customer service. I was on hold for over 48 minutes with no answer. Customer service would answer but send me to the service center. I called 3 different times on 3 different days with the same response. How would I be able to obtain warranty service if I'm unable to reach anyone?

Horrible customer service, you will spend HOURS on hold or waiting for a call back. Then the slow walk stall begins. They cannot locate part to fix my smooth top KitchenAid. Called before Christmas 2020, appoint with tech on January 4. Very competent Tech advised he cannot not get part to fix the smooth top. Call AIG and was January 20 and was advised that they were still seeking the part. As appliance is over 5 years old the warranty calls for a 45% buyout based o price paid for appliance. Still cannot get an answer on January 22 whether they can ever locate the part or will buyout at 45%. Search other companies if you desire quality warranty service.

Have an extended warranty through AIG for my *** gas range (Less than 2 years old). The oven won't light and needs a new board. Called AIG to file a claim. Found out that the appliance store where I bought is not on their list of service providers so they set up an appointment with another fairly local *** service company . I later called the service people to see if they have the part in stock or how long it will take to get it. They told me they had to cancel the appointment, because AIG does not pay their service people when they have done the job. I got the same story from the people where I bought the stove. So now, even though I paid for the service warranty, I have to pay out of pocket to get my oven fixed ! If I had know what a scam it was, I never would have paid for the extended warrantee !

Called to have a service ticket order to get my washer serviced.. relatively easy.. until the appliance repair people weren't able to come back after the initial appointment and waiting for the parts to be delivered due to the ticket order expired and the parts had to be returned.. not once..but twice now..here I am trying to make yet another service order ticket and have to wait another hour and half on hold ...why do the service ticket order time out? They don't give enough time to order the parts have them delivered and then set up another appointment for the actual service? And if it does time out the appliance repair people should be able to extend it until the service can be completed..this is ridiculous..to have to keep calling AIG due to time out on the order? If it hasn't been fixed yet then obviously the time should be extended .. but no now I have to call again.. they have to make another order for the same service..the appliance repair people then have to come out as if they never have.. and REORDER PARTS FOR THE 2ND time! And set up a separate appointment again to actually get this damn thing fixed.. I'm almost ready to just throw away the damn machine and but a new one.. less headache..time is money and this BS is a waste of my time.

Warranty with AIG, they don't care about health concerns with my Kitchen aide fridge is Less than three years old . Have had service out five times. took apart my entire fridge , found ice pooling , mold in liner gaps, mold result of cooling issue due to warped drain pan , poor draining excess water pooling under the drawers , leaking from the top of the fridge by ice maker. BLACK MOLD found by service tech. Reported this issue six weeks ago, AIG would not approve a replacement , approved $1000.00 in parts. Waited 6 weeks for parts then tech came back today with all the parts took apart the fridge and found more issues needing more parts and black mold was inside the motor and wiring due to 6 weeks of water and ice pooling . The service tech called AIG to report that fridge in not fixable and a health hazard , she was told by *** and AIG that this was not considered under my extended warranty that's its environmental ! The Tech went back and fourth stating this was due to the fridge malfunctioning and this was reported six weeks ago. The tech would not continue to work on the fridge any more as it was a health hazard and the cost of parts is now over $12000. She put everything back and now the water is pooling in parts that as a consumer I can not get to as you have to take apart the wiring , motor etc. the covering to the inside of the fridge. The tech took pictures of this and even after all her calls no one wants to take care of this . My next step is small claims court and the office of consumer affairs. I have been getting the run around from AIG you wait on hold for 40 minutes then if someone answers their canned response is they cant do anything! Do not buy any warranties from AIG or ***!

I agree as to the unbelievable A+ ComplaintsBoard.com rating! Their website is myprotectionplan360 with no contact number. These people have been nothing but frustrating. I have had my fridge repaired 4 times for the same problem all the few years we've owned it and FINALLY, what used to be *** (*** was great) that had our extended warranty and now it's THIS company, they decided to replace my unit. It was awfully exhausting to get anywhere with them. They would say, "We're looking into what way to best handle this because it's a lot of money." I was shocked wondering if they are a sham as to be bothered by having to pay out an extended warranty fridge. So we sat with our fridge not working well for 3 months so far. Each time I've called to see what the status is, they have THE hardest time locating my contract. At the beginning of their assuming my contract, it came right up. Now, I feel like they try me to see if I'll give up. First date of our phone conversation regarding replacement as they couldn't fix the fridge right before Christmas was 12/20. I was told they needed to figure out how to replace the unit--a new fridge from one of their contacts or a pay-out. They said I could check my claim status on their website. Nope. It never showed a darn thing. Only old info as to the previous service calls. They also said they would email me information regarding my claim. Nope. Never received any emails. I called again on 2/13. No, they hadn't figured out what to do yet because "it's a lot of money." They needed 2-3 more weeks to get a solution. Meanwhile, my fridge doesn't work properly, I have no records of anything that has transpired but the dates on my phone that I contacted THEM. The fact that the customer service people I spoke with repeatedly told me they can't email me was a red flag. Yet, the last person told me to check my spam folder. I have been monitoring this situation closely and that wasn't even a possibility that any emails they claimed to have sent weren't getting my attention. This wasn't logical working with them. I was worried I was being scammed now and they would just be hoping I'd go away. Nope. When I was on the phone with them today, 3/5, the person said that they had issued a store credit on 2/14. He told me that when I call my appliance store that all I'd have to do is give my claim number and they will see that there is $$ on file for my new fridge. I asked for some form of documentation about this since I wasn't notified of this transpiring last month, and I wanted to have something to show to my appliance store to validate all this. The man said he would email me my claim number and the dollar amount within and hour or two. GOSH. As if THAT'S going to prove to anyone that there is a valid credit waiting for me. I'll believe it when I see it. I did call my appliance store to see if I could validate all this at their end. YES! They have a store credit for me and they are no longer using this exasperating company.

Very disappointed in this extended Premium Care warranty with *** via Service Net Retail Solutions, LLC. I have an issue with my *** side-by-side refrigerator ice maker only intermittently making ice and contacted them for a service call in January . A repair tech arrived and after ordering parts on 1/22 and another visit on 2/19, he again returned on 3/26 and was still not able to make it work. On top of that the water dispenser quit working and if I have any ice (which the machine makes after the ice maker thaws out) the only function that works is crushed ice which I get when I select crushed, cubed, or water option. The technician was in contact with *** via his phone on every visit obtaining troubleshooting information. I heard nothing more for the repair tech and in the mean time the compressor went out. I again called for a service visit and explained the no ice, no water, and the refrigerator not cooling. This time different company arrived and after 5 visits on 4/15, 5/18, 5/28, 6/11, and 6/18 it appears all components for the ice maker, system board, compressor, and door were changed. Tech was in contact with *** tech support and supposedly reports were submitted. I was told the refrigerator was not repairable. So now the ice maker/water dispenser issue is still unresolved and the new compressor and freezer compartment coil sounds and rattles like a coffee percolator. On 6/18 I contacted Service Net and was told I had to call the *** admin phone number. I have no idea what their relationship is to Service Net but after hours waiting I was told that a report from *** technical had to be submitted saying the refrigerator was not repairable but *** admin was having issues and someone would call me back which did not happen. I called again on 7/6, 7/13, and 7/20 getting the same response but was also told I would get an email with my address of record which they have. I never got contacted. Today on 9/17 I again tried to call *** Admin and after being on hold for 1.5 hours I was again told that the *** technical report did not say the refrigerator was not repairable. I asked what the heck I could do or who could I contact and I was transferred back to Service Net since they are the extended warranty provider. After another hour on hold I explained my situation and was told I would be transferred to a manager. After another hour on hold I could no longer afford to waste my time. This is ridiculous. As a customer I should be able to talk to somebody about my situation in a reasonable time frame or be provided an email address to communicate my issues. Section 18 of my contract states that if the refrigerator is not repairable my "Product will be replaced with a Product with comparable specifications by Us, not to exceed the original retail purchase price. In the event a comparable replacement cannot be located, a buyout, not to exceed the current market value of a Product with comparable specifications, will be provided." That's nice, but how do I get that to happen? I bought this warranty to cover defects which still exist after many visits and parts replacement. I can't get anybody to help me work through who is responsible for making this work and am very disappointed with wait times and the execution of this contract.

I purchased home warranty (policy # ARW161599325940 and EUP161599325940) on 17th March . I paid $969.66 through my title company. Based on feedback from my friends on their poor experience with ARW, I decided to change the warranty from ARW to another provider. On April 5th, I sent the cancellation request. Since I didn't see any acknowledgement, and am still able to view the policy online, I followed up in email and called ARW Customer support. I was told that they will send the refund check to the title company. I called again the next day. This time ARW representative suggested that as per policy they do not refund money received via title company. I asked for the reasoning behind the same and requested to talk to their manager. The manager told that the refund would be processed, and the check would be sent to the title company. However, I still see all the policies listed on my login. I am yet to get any type of conformation on refund and its timeline.

Very bad service no one to answer the phones fall's advertising they transfer you from one person to other put u on hold for 45m did not do the repair I filled up pluming claim for water leak no one answered the phone foe 3 days I had the max plan which covers everything and I was told this will cover pluming anything they can fix they will replace when I fielded claim they charged me $55.00 then 2 days Adler they told me that pluming fixture ( faucet) are not covered I told them my Contract said anything you can not fix you will replace they said yes but pluming fixture are not covered and it will be extra I told them no one ever told me this beside no one answer the phone I was with out water for 5 days the worst customer service bad attitude . When I signed up I was told 5hat pluming will be covered and if it's not fixoble will be replaced very bad miss leading consumers please call their the customer Service number *** and see how long you will be on hold before somebody answers .

This company has not rendered any services to me&lack of rendering services during& after pandemic. They owe me $1100 (10 mo) plus $350 in fees paid. I paid 109.95 to have this company terminate phone calls and not rendering the services I paid for during and after the pandemic. Dates are on phone bill. Repeatedly, representatives start the call pretending to file and then hang up. This has been happening every day since pandemic started and after Florida opened back for business. My monies were taken during the pandemic and after the pandemic and their contract has been breached to provide me with a service at 109.95 and $30 for 6- claims I filed with this company prior to the pandemic. I was told by *** a corporate worker that the company who had served me dissolved. I want a refund for 10 months because they didn't provide me services I paid them monthly for. This company got a bailout from the government and should not have my funds to keep when they didn't render services during and after the pandemic.

On June 8, I called and filed a claim for my broken refrigerator. After waiting on hold for an hour, I spoke with someone and they submitted my info. Later that day, I was contacted by the repair company, and they told me they did not want to come to my home since I live in a condo building and they dont like condos (they said there are always parking issues, which is never true at my complex!) They told me to call the number and have someone else assigned. So again, I waited on hold for and hour and was finally told there was no one else available in my area (despite living in one of the most populous and busy suburbs of Washington DC!) I was told I would receive a call back within 1-3 days to schedule a time (even 1-3 days for a broken fridge is insane, but it is what it is). I NEVER received a call back, and I have sat on hold with the company for about 5 hours over the past 2 days, ultimately resulting in being disconnected each time. There is no other way I know of to contact the company. So, I paid $200+ for a load of nothing, I guess.

I filed a refrigerator repair claim on June 25 and it has taken ARM 11 days to get a repairman scheduled to come. I filed a refrigerator repair claim and and it has taken ARW 11 days to get a repairman scheduled to come to my house. I have had to place food in a cooler to keep it from spoiling. I was scheduled for an appointment June 29, July 3 , July 7, and now July 9th. Not one time did a repair company call me. They pride themselves on stating how many license and bonded service people they have relationships with throughout the country. I have spoken with *** and ***. I have spent over 120 minutes on the phone trying to get my refrigerator repaired. Every person I speak to can not help me. I was passed from one customer service person to another and each rep states that I can not make you any promises. The promise was the contract we signed together. This company has taken $661.77 from me and can not give me what I pay them for. I pay ARW $68.48 a month and it is charged to my American Express card. I filed the original claim on June 26th. for repair on a *** refrigerator model number RSG257AARS. This is totally unacceptable and I no longer want to do business like this.

Claim submitted Feb. 4, 2021. Plumber came 2/9, advising a report will be submited to ARW. Today is 2/16. ARW will not return call. No repair done CLAIM NUMBER *** On February 4, water began to come up out of sink and from our dishwasher. I placed a call to ARW immediate. I did not receive a call until Monday morning 2/8, stating that a technician would be contacting me. I received another call that Monday afternoon, stating that the orignial vendor declined to work with them and that another company will be contacting me. The Technician came on 2/9, and advised a claim has to be submitted to ARW because it was a 'difficult fix'. Today is 2/16 and my repairs have not been made. The voicemail with ARW corporate office advises a call will be returned by same business day. I called & left messages on 2/12 and 2/15, but ARW will not return my call. Due to the plumbing issue, we are unable to use our kitchen sink, the dishwasher or the washing machine. I called the vendor *** Plumbing) and *** advised me that ARW paid them for the technician coming out, but didn't even ask for the quote they had to repair the problem, so it has not been submitted to them. Now I can't get anyone from ARW corporate office to even return my phone call.

I purchased an extended warranty for my *** washer and dryer from Service Net Warranty on 7/1. I explicitly asked before purchasing if ALL issues with the washer/dryer would be covered at ZERO cost. I was told YES, a technician would be sent out for any problem, no question, and all costs would be covered. I was NEVER provided with Terms & Conditions. They sent an email with a broken link that DID NOT allow me to see a written agreement (the link goes to "the site cannot be reached"); essentially I had to take them at their word. Today, 6/9 I called for service for a thumping noise in my dryer, and was told the claim was denied due to the fact that it had been occurring more than 30 days (they made me provide a start date, and since I was unsure I just said to put 1/1), and that only "functionality issues" would be covered. Again, I was NEVER provided with written Terms & Conditions, so I would have no way of knowing either of these things. The warranty-covered service I was told would be provided for my upfront payment was never rendered, and refused. This is a completely unacceptable way of doing business, and should be criminal. If I don't have the rule book, how am I supposed to follow your rules'? They lied and deceived me. Product_Or_Service: Extended Warranty Account_Number:

We initially filed a complaint against *** (case #***) and *** pushed blame to AIG. We bought a *** refrigerator from *** in May '18. At that time we purchased an extended warranty (which I guess is serviced by AIG). Starting June '19, we've had issues w/ frost buildup in our freezer. Last year we had various parts replaced with very little success. Eventually the freezer started working towards the end of July '19. Things were working fine until June '20 when the same issue was occurring. Each time we contact the number we were told to call (*** we are advised an agency called *** would come out to fix our issue. When they come out, they are in contact w/ who they claim are *** technicians. These technicians have advised *** that they need to order parts that *** tells us will not fix our issues. We then wait for the parts to arrive, schedule installation, and eventually wait for the frost issue to reappear a few days later. We're currently have been waiting 3 weeks for the latest part with still no timetable as to when this will arrive.I honestly don't know the role AIG has in all of this, but *** isn't willing to do anything, so I figured AIG might be more helpful. We've been without a working refrigerator now for almost 2 months (and 2 additional months last summer). We aren't quite what service is being provided w/ this extended warranty. Product_Or_Service: Refrigerator Account_Number: [protected]

A *** Service Plan was purchased on Sep 30, 2019. Plan coverage includes "labor, parts, and/or replacement equipment" to repair "operational or mechanical breakdowns." Plan excludes "failures of non-operational components that do not inhibit the proper operation and performance of the covered items." On June 15 the consumer made two claims: one for a handle on a freezer door that had failed and second for a structural failure of the support mechanism for the freezer shelving but not the shelving itself. Customer was told that the claim is denied because the mechanism that supports and moves the shelves is not a "mechanical" item. Customer demanded a copy of their definition of "mechanical" to include which components are both "operational" and/or "mechanical" to know what items would be covered in the future. Request was denied. Customer asked for a process in writing via e-mail on how to differentiate the two and that was denied as well. Customer asked why the handle on an oven was covered but the handle on a freezer is not and was told that one was operational and the other was not. Customer asked for more clarification on what was basically the same item and was told that no further information was available. Customer asked for a warranty specialist to come out to look at the appliance and was told that a service call to an evaluation of warranty coverage must be paid for, and is not covered. When customer asked how these determinations were made he was referred to "underwriting" which cannot be called and does not provide written guidance.

Hello: I am writing to complain about *** Company. I believe that deliberately frauded my elderly *** out of his money. My ***, ***, entered into an agreement with ***y in August. To date - he has paid out a total of $732.88 in monthly premiums. He has also paid out an additional $55.00 for services not rendered. My *** did not sign anything in writing - his consent was via phone only. This company is a fraud who did not provide my *** with the full details of the warranty until I requested a copy this year. My *** had to pay a total of $3,000 for a new water heater for which they only reimbursed him a total of $300. My *** made repeated calls to *** to have someone come out because he had no hot water. They never ended up coming out and so we were forced to use another company. My issue is that I believe that this company took advantage of a senior citizen who never would have entered into an agreement with them if he was properly informed of the policy. I feel as though if they are only going to reimburse him $300 for a $3,000 service, he should at least be entitled to some of his premiums back. My *** is 84 years old and I do believe that they purposefully misrepresented their policy and terms and conditions. Who would knowingly enter into an agreement where you know that your yearly premiums are going to be more than what you would get if your covered appliance needed replacement? I am asking that you please look into this matter and advise next steps. Should we proceed with a lawsuit? Thank you for time and attention.

My watercolor broke on new years eve (Thursday, December 31). I called to file a claim on this same date. I was told it would take 48-72 hours My claim number is [protected] - I called Monday January 2 to find out the status of my waterheater being repaired. I was told it would take another 48-72 hours after being placed on hold for an hour and being transferred to 3 people. I called on Tuesday finally talked to a supervisor after being on hold for an hour and someone was sent out. I was told that someone wold come and look at it. Finally, someone came and looked at after 4pm. I was told that I would have to wait another 2-3 days to have have the waterheater replaced. I was also told to replace it myself and get reimbursed. I said there is nothing that says I have authorization to get a new waterheater and get my money back. I call Wednesday to find out what is the status of my waterheater and was placed on hold for an hour and transferred then on hold for two hours until I hung up and called back. I asked to speak to a supervisor. The supervisor said she didn't see anything. Both individuals that I spoke to provided me with my correct telephone number and another telephone number that is not mine. This time I was told that I would have to wait 3 to 5 days to get it replaced. Every telephone call I had with each employee was distorted. I had one male who was very rude and didn't answer my questions. He transferred me. I explained that I had a total knee replacement and it would be difficult to continue to go through carring boiled water along with having ***. I live in Pennsylvania and it is very cold. I have been professional and courteous while talking to the people that I dealt with

Repair of refrigerator. Paid two different occasions the deductible and still needs repair. I have been with *** for a year or so. I put in for my refrigerator to be repaired. I paid the $55 deductible and someone came out the first time. The repairman did not repair the refrigerator and I called back to residential warranty and told them what happened. They sent the same repair man out and once again he did not fix the refrigerator. So I called them again just to keep getting the run around. This was back in late 2019 or early 2020. So months went by with me calling and getting the run around. So I decide to call again and pay another $55 to get the refrigerator repaired. Another company came out and looked at the refrigerator. He said he needed a pump. He said that they would have one by next week and he would come out to fix it. I called the business contracted out to fix my refrigerator, I was told they needed another authorization from the warranty company to finish. I call the warranty company and they said they didn't know why they needed another authorization but they will contact the business. So after a week or two I called the warranty business back and once again I'm getting the run around. I keep calling and calling and kept getting the run around. Another month goes by and I'm still getting the run around. I then got someone on the phone and they said they had to elevate it in order to get someone to fix the refrigerator. So i waited another week and nothing. Then I get a voice mail saying they are going to find someone else to fix the refrigerator. Weeks and months have went by and I haven't heard anything. I am still paying monthly for services I can't get. Now when I call after the prompts it hangs up. This has been going on way to long and my refrigerator is still not fixed.

Service tech didn't return. I was not able to get assistance with my problem. I've been paying for ARW at least since 2017, and I'm sure it was probably since 2015 or 16 because that's when I bought my house, but the first claim I placed was in 2017. I generally haven't had any problems with this company because I only had minor stuff that needed to be fixed. This time I called in for a problem with my Refrigerator/Freezer not cooling or staying cold on Tuesday, January 26th. I paid my deductible to have a tech come out to look at my appliance. The tech came out on Friday, January 29th, and decided he needed a part that he didn't have to fix the appliance and told my tenant he would be back the next week but never showed. I called ARW on Thursday to let them know of this and see what was going on; as I spoke to a representative, I was told the claim was closed due to not enough coverage to fix it. Upon reviewing my account, the representative said that he could tell that wasn't true because the only thing that was paid for was the initial diagnosis. Still, he wasn't able to help, and he told me I needed to contact adjudication, which was closed at the time. He also said that I only had 500 dollars in coverage for this appliance, which I don't understand because I was told if the appliance couldn't be fixed, it would be replaced. I called back the next day on Friday/Today and was told I would be transferred to a supervisor who should assist me. Once transferred, I stayed on hold for about an hour and 15 mins to no avail. I then called back to speak with a different rep who told me I would have long wait times, which is unacceptable because people have to work and can't afford to sit on hold for hours. At this point my tenant has been without a Refrigerator/Freezer for almost a week. I am also still on hold as I type this, and it's been 35mins.

First time utilizing the home warranty. Absolute worst customer service ever. Inconsiderate about our needs as a PAYING customer. I want my money back May 30th, my refrigerator goes out. Great! I have a home warranty with *** (***). I call them up on their 24 hour service line at 10:30pm, only to be told that someone will contact you in the AM. Never received a call in the AM, called back and started the claim on June 1st. The customer service rep got the claim going and told me that he could have someone out the following day to look at it. AWESOME! going great so far!..June 1st, the company that *** set up to come out called at 5:30pm to let me know that my June 2nd appointment was going to have to be rescheduled until Friday, 4 days later! OH NO, WHY CALL ME SO LATE AFTER I'VE MADE ARRANGEMENTS TO BE HOME! OK fine, I'll wait until Friday, guy comes out to check the fridge and in 10 minutes tells me that the compressor is bad and needs to be replaced and his company will get in contact with us. The weekend goes by, Monday goes by, Tuesday comes (1 week after my original diagnostic date) and nothing. So I call ***, the only note that they had on the claim was from June 3rd about a reschedule? Not sure, the customer service rep had no customer service skills whatsoever and was not sympathetic at all about my situation. SO YOU'RE TELLING ME THAT I HAD TO MAKE THIS PHONE CALL (THAT I HAD TO WAIT ONE HOUR AFTER BEING HUNG UP ON WHILE BEING HELPED?) JUST TO GET THE BALL ROLLING ON MY CLAIM? VERY UPSETTING. So here we go, I've had to contact both the warranty company and the service company to make sure that this claim was moving along. Now on day 12 without a working refrigerator, we are still waiting on the companies to jive. Finally got a call today and now I still have to pay out of my pocket another $70 after paying a $55 service fee to begin with. On top of that, apparently, food spoilage was not included and we've had $150 worth of food go bad. This company needs to take ownership and do right by the customer. We pay $1000 for a home warranty that claims to be A+++ ComplaintsBoard.com. But my first impression of this company is anything but that. Please help us.

Submitted Claim to company no results! To Whom It May Concern: I have been a member with this company since May 31 I have never skipped a beat on my monthly payments because they have been charged to my credit card on time every month Customer ID. On February 20 I contacted the company in order to submit a claim due to an electrical issue that I had noticed taking place within the home. The customer service representative explained that it would be a $55.00 service in order for the technician with the company that would be sent out for the repairs. The name of the company that I was told that would be coming out was *** a company coming from Albany, Ga claim number ***. On February 21 I received a voice message from the technician mentioning my name and not even leaving any other messages after that. I reached back out to *** to check the status and was told that normally it takes up to 48 hours before hearing from the company. I contacted the *** they explained after giving my claim number that I would be dispatched to someone else another company out of Macon, Ga. On February 27,2020 I contacted *** and spoke with a supervisor by the name of *** I explained the situation to her by letting her know that no one from the company that I was told that would be out have yet to show up. She explained that she would either resubmit the claim or find another company and would get back with me before the end of her shift I have yet to her from her as well. At this point I'm extremely frustrated and exhausted trying to get this taken care of and recover from a recent surgery. I'm literally in the dark at night in my kitchen I want absolutely nothing to do with this company. I have gotten nothing but lip service and no customer service. They have taken my monthly payments every month yet I can't receive what I have been paying for I'm asking that this company refund me my full refund during 2019 $899.70 which is included three months into 2020 and refund the $55.00 service fee that I was charged I will dispute that with the credit card company. There is nothing they can do for me but refund me my money back in full in order for me to pay for an Electrician I would have to rate this company on scale a ZERO! very poor customer service I have nothing good to say about this company. They can mail me may check. Sincerely

I paid $55.00 service fee to ARW to have my microwave serviced, but the service provider did not come out to provide the service. Dear ComplaintsBoard.com, I have a warranty with American Residential Warranty. I pay $68.00 monthly and an additional $55.00 for each service call. My issue vegan when I placed a service call to ARW for service. I contacted ARW in November to use my warranty to have my GE microwave repaired. The account number for this service is [protected]. The Serial number is *** The model #*** I was asked to pay a $55.00 fee to have a service provider come to the home to access the problem. I paid the $55.00, but the service provider never came to my home. This started around November 1st. I checked on the process by calling ARW one week later. I was given a provider, ***, the appliance doctor. I called him on 11/10. He asked questions about the problems with the microwave, but he never came to the home to access the problem. The provider is supposed to come to the home, he did not. I called ARW again on November 17th. to inquire about status of request only to be told to call back again in 10 days. On December 8, I called ARW seeking a refund. I spoke with *** and was escalated to Troy (who was very rude), He hung up on me! When I called back, I was place on hold for over an hour. On December 17th. I called again. This time I spoke with Dejanae, she transferred me to Angie. I asked her to refund my account the $55.00 because the service wasn't done. The service technician never came to my home. Angie escalated the call to Troy again. This time he said he would process the refund. I never received the refund. On January 6, I called again about my refund. I spoke with Janice (a supervisor working from home) who stated she need to investigate and then possibly process the refund in 10 days. ComplaintsBoard.com, I am writing this because I need a refund and I want to bring awareness to this problem. Each time I've called I have been placed on hold for more than hour only to given wrong information or hung up on. I have been trying to get a refund because the service for was not provided. I paid my account monthly for years. I paid service fees when needed for service. I expect a refund when service is not provided. If I thought the call on January 6th with Janice would prevail, I would not be writing. The fact is: I am due a refund for the service that was not provided and these customer service representatives will not process it. I have encountered unspeakable rudeness and unprofessionalism. I gave done all I can do to get my refund. Please help me if you can. Thank you.