Servicing Stop
Reviews and Complaints

Keep away unless your loaded!

My just passed MOT with advisory for front disc n pads!

They collected the car then rang me to say it was" too dangerous to return to my address!" It was advisory 3days prior!

Charged me a total of over £1,000 for 2 front discs n pads,

£138 for a diagnostic I got no report on!

£110 engine flush

£130 for brake fluid!

Can't help thinking I was ripped off!?

I found service stop on Google, I needed a full service and MOT, as my partner has had 13 strokes, the fact they would collect and return car was great as I still had to go to work. I booked in, they collected the car. I looked on dvla site after a few hrs and it had failed mot. I wasn't too surprised as my engine management light was on which is why it failed. I also had an advisory of read brake pads low. Fine. I called the call centre to see what I was supposed to do next, and the guy started rambling on about other things... I asked why as I had 1 advisory and he said that I needed wiper blades and would cost £85! I asked him if that included a person that lived under my bonnet and manually wiped the windscreen when it needed it (lol) he then proceeded to say I needed brake fluid at £90 and all the work would cost £625! I said "no thank you" he started his intimidating tactics then of "well its failed, its not insured, you can't drive it, they won't return it, you will be illegally driving" I basically told him to jog on. He then proceeded to tell me if you drive a car it "needs to be able to brake you know" I said to him "I've been driving 25 yrs, if I don't know that by now then there is something wrong" I asked him why he was saying about brakes as I just had it on an advisory and he said it was dangerous. I ended the call. My friend dropped me off at the nominated garage where my car was, they said they didn't refuse to bring my car back, and proceeded to tell me the work that was needed to remove the management light. I declined, they brought my car back an hr later. I took it straight to my usual garage to be told in their opinion no service other than oil change had taken place, the engine management light wasn't on, and my advisories were just a rear tyre no brake pads. My garage said in their opinion not only did none of the work need doing that if it had needed done it would be less than £100. I didnt go back for the free mot test, I paid another garage to complete it. I will never use service stop again. Absolute daylight Robbery! I was angry for all the people that maybe intimidated by these thieves. Unbelievable! I wish I'd read the reviews 😕 so I basically paid for a full service that wasn't done and an mot that the advisories were not an advisory and didn't show rear tyres

Paid for service, was then sold extra work. None of the work was done, nothing ! £1000 later after being told my car was ready, i had to locate and retrieve my car as it was not delivered back. Took to another garage to confirm that none of what I paid for had been carried out.

Beware , this company will lie to you , they will not release your vehicle until you have firstly reviewed them and then paid the bill and may well not have carried out any of the work you pay for.

Customer complaints department is non existent, good luck trying to get through to them , they do not have a customer phone line , they only use email or their messenger service.

I recently had the opportunity to use Servicing Stop (servicingstop.co.uk) for car maintenance and unfortunately, my experience was far from satisfactory. Although the car was collected as planned, I was promptly informed that additional work was required, which seemed to be a common issue with this company. I had spoken to a reputable Citroen dealer the day before who assured me that the extra parts were not necessarily essential. However, the Servicing Stop representative insisted that they were vital.

As the day progressed, the situation only worsened. The car was not returned within the specified time and despite multiple attempts to make contact, there was no response to our phone calls. At one point, we even thought our car had been stolen, as their lack of communication and follow-up was so concerning. It wasn't until we sent text messages requesting an update that we received a response. Unfortunately, the representative displayed an attitude of apathy and a complete lack of concern for our situation.

When the car was eventually returned to us, it was three hours behind schedule. The subcontracted mechanic stated that the additional work recommended by Servicing Stop was just that, a recommendation and not an essential requirement. Had we gone through with the recommended work, it would have cost us ?140 more than if we had gone directly to a Citroen dealer. Additionally, don't forget to factor in the VAT costs.

As a result of our experience, we will not use Servicing Stop again and advise others thinking of doing so to read a range of reviews, rather than just the ones available on their website. It's important to look at the big picture and consider all options before making a decision. In conclusion, I was extremely disappointed with the level of service provided by Servicing Stop.

I recently had a disappointing experience with Servicing Stop (servicingstop.co.uk). As someone who has been using their services for a number of years, I can say that the gaps between services and MOTs are just long enough to forget how bad the experience was the last time around. My most recent encounter was particularly frustrating.

For starters, if you need to get in touch with them, be prepared to wait at least half an hour on hold. And if you expect to pay the original quoted price, think again. Prices are quoted without VAT, and there are all sorts of surcharges and fees that get added on for things like topping up fluids (even though this is supposed to be included in the full service), environmentally responsible disposal, and special oil that your car may not even need. What I thought was going to be a £120 service and MOT ended up being more than twice that amount.

To make matters worse, my technician tried to sell me on a bunch of extra services that I was pretty sure I had already had done during my previous visit. It wasn't until he double-checked that he realized I had been right, and that he could have snagged an extra £500 from me if I hadn't caught on.

And to top it all off, I still don't have my car back. I got confirmation mid-afternoon that the work had been done and paid for (albeit reluctantly), but it's now 8pm and I have no way of getting to work tomorrow.

Bottom line: do yourself a favour and spend a bit more to avoid the stress and annoyance that Servicing Stop will bring you. I certainly won't be using their services again.

I wish I had done my research before booking my car for an MOT and interim service with Servicing Stop. Unfortunately, my experience with this company was far from satisfactory. From the start, I struggled to get through to anyone on their phone lines, which was frustrating to say the least.

Eventually, I received a call from a garage who informed me that they would be carrying out the service on my car. However, the man on the phone spoke so quickly and with a strong accent that I struggled to understand him. Despite asking him to speak slowly and clearly, I still couldn't quite grasp what he was saying.

It soon became clear that this man was trying to sell me additional services that I didn't need. I had already changed my oil just four weeks prior, yet he was insisting that it needed replacing. When I told him that the engine flush had been done during my last service six months ago, he seemed unaware of this fact.

What's worse, when I told him that I didn't want any additional services, he became rude and unprofessional. He abruptly hung up on me without allowing me to finish my sentence or ask any further questions.

All in all, my experience with Servicing Stop was a complete waste of time and money. I plan on making a formal complaint and requesting my money back. I would never use this company again, and I urge anyone considering their services to think twice.

My recent experience with Servicing Stop was absolutely appalling. I booked my car in for a much-needed full service on a Tuesday, only to have it cancelled the day before and re-scheduled for Thursday. Unfortunately, on Thursday the service provider did not even bother to show up. After wasting 30 minutes on hold, I finally got through and was told that Servicing Stop would contact the garage and get back to me. However, after receiving no call backs from them, I decided to call them back and was once again put on hold for another 25 minutes. To my dismay, I was informed that my service couldn’t be done that day and was offered a booking on Monday instead.

I expressed my disappointment, and let them know that this was already the second cancellation that I've encountered. Therefore, I was told that they would try their best to find a slot for Friday, but if not, my service would be prioritized on Monday and they would even make a gesture of goodwill for me.

Come Monday, and I was left stranded yet again. Unable to get through to anyone, I wasted a further 40 minutes on hold before Servicing Stop called me back. This time, I was told that they were unsure why they had failed to pick up my car and subsequently had to cancel it again as they had taken in other cars instead. Unbelievable! The earliest available slot they could offer me was on Wednesday.

Needless to say, I was extremely unhappy with the service provided by Servicing Stop. It’s understandable that a cancellation might happen once in a while, but for it to have happened three times, and to have to continuously chase them up and waste my time waiting on hold is just unacceptable. I will not be using their services again in the future and will advise others to seek a more reliable service provider.

This review is a stark warning to anyone considering using Servicing Stop for their car service needs. The reviewer expresses a sense of betrayal and disappointment after booking their car in for a service only to realise they had been conned. The only reason they had chosen this particular company was because of the promise of the car being collected and delivered back, as well as the fact that they had seen them on "Dragons' Den". The reviewer cannot believe that Dragons' Den would associate their name with a company that engages in such dishonest practices.

The situation quickly becomes more troublesome when a garage near the reviewer collected their car, yet a few hours later, they received a call telling them they had to pay an additional 249 pounds for an oil change, brake flush, and other issues. The reviewer requested to speak to a manager but still had not received a response at the time of the review. Additionally, until 4.50 pm, the reviewer wasn't even sure which garage had their car, despite multiple phone calls and emails to the company. The reviewer had to start contacting local garages to pinpoint the location of their car by a company that wasn't open after 5 pm. The reviewer had spent over three hours with them and hadn't received a call back.

This is a disheartening experience that could happen to anyone. The reviewer emphasises that they will be contacting trading standards the next day to report them as they have seen negative reviews and articles online, and they refuse to let this company get away with ripping off people, especially in challenging times. The overall service cost them £350, which the reviewer condemns as excessive and implies that they are living on another planet for charging such a significant amount. The reviewer even warned the company about involving the police if they don't respond.

Therefore, the concluding advice, as the reviewer suggests, is DO NOT USE THIS FIRM. It is a cautionary tale that should encourage others to conduct thorough research before entrusting any company with their hard-earned money and beloved vehicles.

I had a less than satisfactory experience with Servicing Stop (servicingstop.co.uk) recently. Initially, I was drawn in by their low advertised cost for a full car service. I had even taken the time to inquire if there were any hidden fees or charges, to which I was told no. The cost as advertised was all I would need to pay, unless the garage found any issues during the service. However, this was only the beginning of my troubles.

After dropping off my car, I received a call stating that in addition to the upfront cost I had paid, I would need to pay an additional ?228 for an oil surcharge, brake fluid renewal (as advised by the service), and engine diagnostics (also advised by the service). All of these were things that I assumed would be included in the full service cost advertised of ?172.33. My total bill ended up being ?400, which was way over what I would have paid at the Ford Dealership.

One of the biggest issues I had with the service was that they would not release my car until I paid the full amount, even though I was unhappy with the additional charges. When I expressed that I did not want the extra work done, they said it was fine, but I would not receive a refund for the upfront cost I had already paid. Additionally, they stated that my service record would not be updated if I did not pay for the additional work elsewhere.

To make matters worse, the one thing I had asked them to check - my tyre pressure malfunction - was not even looked at. When they initially called to inform me of the additional charges, they had said that this issue had been addressed, but this was not true.

Overall, I felt that Servicing Stop was a rip-off. While their initial cost may seem attractive, the additional charges and lack of accountability made for a negative experience. I would not recommend using this service and instead opt for a dealership or trustworthy mechanic.

I recently had a very disappointing experience with Servicing Stop. I scheduled for my car to be picked up at a specific time range, but they arrived several hours later than expected. I was promised that my car would be delivered back to me on the same day, but it is now past the promised time and I still haven't received my car. One of my biggest concerns is that there is no direct line to the individuals who are working on my car, so I have no idea what the status is or when I can expect my vehicle to be returned.

The fact that the garage closes at 5 pm just added to our frustration as they have no way of communicating outside of business hours. We patiently waited for an update on the status of our car but to no avail. After contacting their customer support and waiting for 30 minutes, we finally spoke to someone who wasn't able to provide any helpful information; they simply asked us what the status of the vehicle is, which is what we were trying to find out from them in the first place!

At this point, we have no clue whether we will receive our car today or not. We are extremely concerned about what they may have done with our car overnight and if it has been used for illegal activities. Using their service was a big mistake and I highly advise against it. Their advertisement stating, "if not delivered same day it will be free" is absolute nonsense. When we contacted them yesterday at 5pm, we were charged a fee of £120 on top of what we had already paid and were told that without that payment, we wouldn't receive our car. We ended up paying the additional fee, but we still haven't received our car!

This experience has been incredibly stressful, to say the least. In addition to losing access to our car, we are also spending more money on cabs than we had anticipated. If we do not receive our car by the promised time today, we will have no choice but to involve the police. We need to know what they have been using our car for and where it has been all this time. Overall, I advise against using Servicing Stop and encourage others to choose a different service that is more reliable and trustworthy.

I recently had an experience with Servicing Stop that left me feeling quite disappointed. They quoted me ?96 for an interim service, which included an added environmental fee of ?7.99 that the garage carrying out the service was unaware of. Sadly, my final bill came out to be ?141.83, which was quite a difference!

To add fuel to the fire, I had a call from Gary, a customer service representative who tried to convince me to purchase numerous "safety" extras that I didn't require. I have a Renault Captur, and they told me that it required special oil which asked me to pay an additional ?24+VAT. I checked with Renault, and they assured me that the recommended standard oil for my car is C4 0/30 or 5/30, and that there is no special oil, as claimed by the Servicing Stop team.

Furthermore, I look after my vehicle really well, and recently on 22/11/20, I had a full AA check, where the AA topped up all the fluids, including brake fluid, anti-freeze, windscreen wash, and more. However, Servicing Stop insisted that the garage needed to top them up again and charged me ?5.99+VAT for the work they carried out on 26/11/20--just four days after the AA had completed it.

I even spent three long hours trying to call Servicing Stop for further clarification, but with zero success. Interestingly, the garage that serviced my car mentioned that they too have numerous complaints from customers regarding Servicing Stop's hard-sell tactics and unnecessary additional charges.

I am now encouraging everyone to avoid Servicing Stop almost like the plague. After such a terrible experience, I found out that the cost of an interim service from my Renault dealer would only be ?160, including VAT. It turns out that the money I thought I would save wasn't that much of a savings to begin with, and the time and energy I put into the whole experience were simply not worth it. Ultimately, I would ask everyone to avoid Servicing Stop--AVOID AVOID AVOID.

I recently had an incredibly disappointing experience with Servicing Stop while trying to get a full service on my wife's car. We were initially drawn in by their advertised price of ?165, which was a much more reasonable option compared to the ?305 our local Vauxhall dealership quoted us for a full service. After going through the list of items included in the service, we thought it sounded like a great deal and decided to give Servicing Stop a try.

However, our excitement was short-lived as we received an infuriating call from the Service Stop office in London at 4pm, just two hours before the car was supposed to be returned. The person on the phone had the audacity to inform me that several crucial things were not included in the original service, such as filters for oil, fuel, pollen, and brake fluid that needed to be drained and replaced. He even went as far as to insist that the oil was special, even after I had confirmed with Vauxhall that this was not the case.

To make matters worse, he then proceeded to inform me that there would be an additional ?375 on top of the ?165 we had already paid to complete the service - which was not worth it at all, given the terrible customer service and lack of transparency we experienced. He was incredibly condescending on the phone and kept pointing out that we "hadn't read the small print," which was incredibly frustrating as the items we thought were included were fairly standard for a full service.

In the end, we wound up paying an extra ?28 just to get the car back since they had already done the work, which left me feeling like I had overpaid for an oil change. Overall, I have to say that Servicing Stop is a complete ripoff and not worth the money or the hassle. I would strongly advise anyone considering using their services to steer clear and go to a main dealer for their car services in the future. It was a very expensive lesson, but one that I hope others can learn from.

I had a terrible experience with Servicing Stop (servicingstop.co.uk) and strongly advise others to look elsewhere. I booked an appointment for an MOT and service on October 4th, 2021, and paid upfront for the convenience of having them collect my car. I received a confirmation email and thought everything was set for the appointment.

However, on the day of the appointment, no one showed up to collect my car. I called to inquire about the issue, and the response I received was that "they cannot do it today." I was frustrated that I had not been contacted earlier to let me know about the cancellation. I rescheduled the appointment for Friday, but once again, no one came to collect my car. I didn't receive any updates about the situation.

Only after waiting for a third appointment, on Monday, October 11th, did I receive an email confirming the appointment. No one checked with me beforehand to see if that date and time were suitable for me. I waited again on the day of the appointment, but once more, no one showed up.

The problem is that once you pay upfront, they hold onto your money for up to ten days, so if you want a refund, you have to wait. I feel cheated and would advise others to stay away from them. Although they may offer low prices, they aren't trustworthy or reliable. Choose a garage that will honor your booking and see to it on that day!

After reading other reviews of Servicing Stop's shoddy work, I'm relieved I didn't follow through with their services. I have requested a full refund today.