Seventh Avenue
Reviews and Complaints

I paid my bill of 53.36 but was paid 7 over for total of 60.36 they did not credit the account to 0 but they are wanting the 60.36 again I don't think I should have too pay twice if account is at 0 here is proof of payment
Thank You for Your Payment!
Thank you, your payment for $60.36
made on 04-11-20 at 12:11pm
has been received.*

*Payments are processed multiple times a day.
*Payments received after 5:00pm Central Time will be processed the next business day. and here is after payment was cleared Credit Status as of 04/11/2020
Available Limit
$389.64
Balance
$60.36
Credit Limit
$450.00 what should I do

I ordered a stero from this godforsaken co. Big, big mistake. They had it listed in catalog for $177.99.. Not too bad, so I ordered it. My first bill arrived with amount of $399.99! No way in hades would I have paid that much for this piece of crap.. I called and advised I had been overcharged. They said the catalog was a misprint and the wrong price was put under wrong item; not my problem.. They gave me a $120.00 credit.. That was not even close to what I should have been credited back. I kept my payments up for the $177.99 and pif on 8/14/2019. But yet I kept getting bills for $169.00. I called again.. Told this was finance charges since I had not pd. On acct.in several months.. I ask why should I pay on an account that was pif... They say now it wasnt.. Called again.. Was told by supervisor that yes acct. Was pif as of 8/14/2019.. Feb.20 get an alert from my credit monitoring.. Saying they had issued a derogatory statement on my credit file with experian. It dropped my credit score over 300 freaking points with experian! I'm so mad at these people.. I made my 11th phone call to this crap co. And got a supervisor by the name of sue whom was the ugliest, rudest and most smart [censored] person I have talked to yet, & i've spoke to 10 of them.. She would not listen, kept interrupting me and started hollering at me. I dont think so! I have filed complaints with all credit bureaus, the bbb in wisconsin where their located and filed a psc complaint against them. They are theives who dont give a damn about their customers.. We are just a voice on the line, they don't have to face us in person so they speak to their customer base how ever they please. I'll never order from them or their other companies and will be the worst advertisement they ever had. Don't buy from these crooks! You will regret it.. And sue advised me they would not remove the remark on my credit file in a very snerky way... Snerk on sue.. One of these days karma is gonna catch up, and I hope i'm diving the bus! Terrible company with horrible customer service and even worse so called supervisors. Would ve wuse to stay far, far away from these swindlers.

I paid my bill for Seventh Avenue on line then placed an order for $27. I was then notified of a hard inquiry placed on my credit. I then contacted SA customer service to find out why. I had been a cardholder for over 5yrs and had available credit. I was told that a request was being submitted to remove the inquiry and to check back next week. This took place on 1/2/20. I called to check the status of this issue on 1/6/20 and was told not only was there not a request submitted I was then shuffled around to 2 additional people finally getting the credit department. I was then told I needed to dispute this inquiry with the credit bureau. I then contacted Transunion credit bureau and explained the situation and was directed to contact SA to request a letter to remove the inquiry. I contacted SA again and was shuffled around again until I finally got the credit department. I spoke with a representative named Lynn L.V.M. and was told that even though I paid my bill and placed my order on the same day my payment posted the next day and because of this technicality I was told there's nothing they can do to help remedy this situation, and was denied the removal letter I requested all while being given the condescending apology. I closed my account with this company. I definitely do not want to place orders or participate in any transactions with a company that would pull these types of underhanded actions on there customers. I would warn any future people applying for credit with this Co. To beware, they have unscrupulous tactics. I definitely will never order anything else from SA and intent to warn as many people as I can not to patronize this Co.

I contacted your company in regard to a ripped sofa cushion. I purchased the set over 18 months ago. I spoke to a lovely customer service agent, Shianna, who was willing to help me get replacement cushions. When she batches me through to her supervisor, Nancy, I was told that they were unwilling to help me replace the cushions despite me letting her know I was willing to pay for them. She continued with one word answers and was not willing to assist me in trying to work out a solution. I enjoy this furniture and always complemented the company, however after dealing with Nancy and the brick wall of not getting replacement cushions, I will be shopping elsewhere. Please look into this issue and possibly help me find replacements.

This company gave me so much credit and after I paid my balance completely, they kept sending my email notices to spend 3500.00 during Christmas.  Now that I did and wanted to charge 1061.00 and I was supposed to receive my delivery today 10-18-2019 so I called and they said that I needed to pay 1000.00 deposit after being a loyal customer since 2012.  Seventh Avenue has never done this with me ever until today and I'm extremely disappointed with them, they said something on my credit report reflected this discussion.  But I've had an account since 2012 without any issues.  This is how you treat a trusted loyal customer!

I was a client for years. Easy credit, high interest and high shipping charges, some excellent products at higher markups than is usual in retail necessary because "easy credit" means high default rates among their core clientele. Many clients are like me, on a fixed income and don't want to or aren't able to obtain traditional credit cards. So I happily replaced my favorite Skecher's shoes 4 times using their online site. Little by little you buy more. So my balance kept rising and they happily kept increasing my credit line...S0 I achieved a balance of just under $1800.00 and decided to pay a thousand to reduce my indebtedness. After I paid my monthly payment did not reduce. Somewhere hidden in the fine print is apparently a notice that your monthly payment NEVER goes lower than your highest balance required. That is an interesting policy. I spent my life working in retail management and never have heard of such a policy before this instance.
They also operate under a large number of names that they have acquired over the years, Montgomery Ward, Swiss Chalet, Ginny's, etc. They send out legions of catalogs with pre-approved credit tied to your personal information completely unsolicited by you. This makes fraud really easy for the casual criminal. People find that they owe for a product they have never ordered or received from a company they have never heard of or done business with.
Not all of their products are shoddy, but many of them are. I still enjoy some of my purchases over the years. But this customer service issue regarding credit balances and never decreasing payments have me closing my account and paying off my balance today. BE WARNED!

I've been so sick that I had to close my account out, then I called them and told them that I would be paying only $20 on my account until after April of next yr. The person on the other end said she would note the account I don't think she did, because I keep getting a nasty letter from a Rudolph stating that it will go to collections if I don't pay the $89 right away. When you close out an account they are suppose to take all interest off and not charge a late fee. My bill isn't due till the 25th and I pay the $20 on the 3rd but still they charge a late fee. I was told to contact a credit counseling in my area I did and was told that since I made arrangements to pay the $20 a month they have to except it, this is going to the BBB for harrassment and yes their stuff are very costly. They will keep on raising your credit limit until you can't afford to buy or pay they are rip offs

These guys gave away a TV! An identity thief gave my name and address, that's all. Seventh Avenue sent the thief a $900 TV (to a different address in another state), and sent me the bill. They did not confirm any additional information, or have any of my credit information. They just created their own new credit account and billed me. Needless to say, I didn't pay. PS: Best Buy sells the same TV for $300

They have a false claim on me that just happened to get paid off by insurance it says on my credit. These people are rude and I've never did business with them. In 2008 i was in mental health care so no way... I suffer from PTSD and thanks for abusing my credit because I was mentally "legally crazy" reason put in Behavior institute. ... I wanna lawyer but can get one on my lil ck i get and food stamps don't pay bills... people like this have me financially struggles...

I ordered 2 gift certificates through seventhavenue.com and LUCKILY I ended up just using them myself because after I placed my order, and waited, and waited, and waited, I called into their customer service line to check on the status of the order to find out where it was and they told me I still had a balance. I was annoyed at the fact that they didn't make contact to fix the issue. Then to make it worse, the NEXT day I checked the status of my order and they CANCELED the ENTIRE THING! Ridiculous! I called into the customer service line ONCE AGAIN and they couldn't tell me why it was canceled. The gift certificates were canceled. The lady who was on the phone said they it looks like they may have canceled because I had gift certificates in with their affiliate sites. Seriously? you would think they would want the money! I have already received a bill in the mail for the gift certificates and I have never received any product. This whole thing is a joke. I don't see how anyone would order from them. I have a lot of time that was wasted. I ordered gifts that were personalized and for certain occasions and now, I must rush to find other ideas. I am very disgusted at this company. DO NOT ORDER!

Seventh avenue alleged a write off on my account for the month of july, I paid my account in full in july. They refuse to remove "charge off" from my credit report that dropped 98 points! I called the credit department and the guy said he did not care if I paid it or not they would not remove it from my credit report.

They promise you $400.00 credit line an then you place an order an get told a lie, they do not honor what they send you. I ordered even less then the credit line an still told that the credit line I was sent was wrong. There liers an don't need to be dealt with. Was told by brenda kubly that I had a $400.00 line of credit an then lied to twice by there crooked company, advice stay away from them, write me an I can tell you of co. That honor what they say.

I ordered several items from Seventh Avenue. None of them arrived damaged, but one of the big items that cost $40 to ship cracked AFTER we put it together. So in order to get a refund of $250, we'd have to pay another $40 or more to ship it back - out of pocket. Plus we'd have to take it all apart after taking two hours to put it together in the first place. Another item we purchased also did not go together well at all. We also paid an additional #40 for shipping for that item. We will not be purchasing anymore items from Seventh Avenue.