Shane Co.
Reviews and Complaints

I am completely disgusted with the service me and my fiance have received with the Shane Company in Indianapolis. My fiance picked out a very unique engagement ring for me. I love it it's beautiful, but unfortunately he was told when he bought the ring that they could custom make a wedding band to match the ring. When we came back in after he proposed to looked at some bands and the sales associated was terrible. Not only where we abandoned by the attendant Jodi for another customer who was interesting in looking at a more expensive setting then we were, but she also would only show me one type of band for my ring which clearly didn't match and what I was looking for. She showed me one band which I said wasn't what I was looking for and actually rolled her eyes and showed me another band exactly like and and said, "Well then do you like this?." By the end of this experience I was in tears. This is supposed to be a happy time not one where you leave trying to hold back tears until you get back to the car! The sales associate also informed us that the gentleman who sold my fiance the ring was incorrect and they will not do any custom bands. This was supposed to be a happy experience, but instead I am stuck with an engagement ring that has no band and it's too late to exchange it. I would never recommend this company and I am disheartened to have to wear a several thousand dollar ring from them.

I bought a white gold ring set from Shane Company after having worn another white gold set for ~15 years from another company. After about 3 years I developed an allergy to the ring and the color of the ring changed from white to pale gold. They now indicate that the ring must be treated with rhodium every 6 mos to 1 year to prevent allergies and keep the color. I find other reports of this on the internet but am surprised that this has never been a problem with jewelry I have had in the past. Should this happen?