Sharper Image
Reviews and Complaints

We are so disappointed in Sharper Image customer service that we will most likely never order anything from them again.

In a recent Christmas order, we never received one of the 3 ordered items. There was never any communication from Sharper Image that the item was on backorder. We had to call to find out why it had never arrived.

Then one of our gifts on that same order was unusable by the recipient, so it was decided to return it. However, upon requesting a return, we were told it could not be returned because one of the items on that order had not been received. Hello...it was on backorder from the company!

We were told we had to wait until the last item was received in order to return the item we did not want to keep. Then we were told they would mail us a return for the item we did not want to keep. That would take 7-10 days. There were unable to email a return for the one item, but they could MAIL IT? Have they ever heard of Amazon, where you just mark online what you want to return and you can readily print the return, that minute!

We are totally disgusted with this company! They are totally out of touch with the way most upstanding/legitimate companies operate today in the USA.

I purchased 42 Molds for my clients - The enhanced photo accompanied the offering was not depicting what you actually receive - I made a mold prior to gifting them - I followed the instructions to prepare the mold. After freezing I was so disappointed the Monogram was barely readable - the water of the cube was cloudy despite following the directions - My conclusion was the photo was enhanced to show a sharp clear monogram.
I call the supplier so I could understand more about the product - I was told they just can cut deep enough to make the letters pop.. - I then
asked SI for a refund and I was refused - SI should not sell a product it can not stand behind. With photo trickery - not fair to the consumer. I re purchased 42 new gifts from Mark + Graham - reputable company delivered a new gift - unfortunately I hac to ship overnight to make up the time for a Fathers Day presentation - also had to pick a more expensive gift - over my budget - I am shocked SI did not give the refund - I am asking clients of SI to not purchase these molds - they will surly be in the trash - Thank you for your time to ready my complaint

I cannot express how dissatisfied I am with Sharper Image and the associated customer service at this time. I placed an order for a wireless meat thermometer, ORD517068255. on December 21. The tracking number was 9400111899562676726519. The website promised delivery before Christmas. Christmas came and passed with no delivery.

Yesterday, December 27, I contacted customer service to inquire about the status of my order. I spoke with Anna, who indicated she was located in South Africa. I began speaking with her at approximately 6:20pm EST. Anna was extremely rude and not in the least bit helpful. I have never been so frustrated with a customer service call. When I inquired of my order Anna indicated that I should have received an email with an explanation to the status. At that time I had received no such email. I asked Anna what email address this email was sent. She could not give me that information and continued to insist that an email had been sent. Anna indicated that the website from USPS was not functioning (Interestingly, I was on that website and it seemed to be functioning fine while we were talking. Certainly I would allow for the fact that the computer she was using was having difficulty connecting with that website, but Anna was quite insistent that the website was down.) Her advice was that I called back in 48 hours for an update.

I asked Hanna to speak with her supervisor. She indicated that that would not be possible. I asked for her employee ID, so that I could discuss the issue with someone when I was able to connect. She rudely declined to provide the information.

On top of this frustration, when I placed the order I had a $25 Sharper Image coupon that I attempted to use (Received from the previous order), since this item came with “free shipping“ I was not able to use that coupon (only one promotional item per order). It turns out that the “free shipping“ would only be applied on my next order. So it turned out I couldn’t use the $25 coupon and the free shipping that seem to be promised could only be delivered upon if I placed another order sometime in the future.

While I am not a big Sharper Image customer my husband and I typically place an order two to three times per year. Based on my most recent experience I will not be a customer in the future.

Purchased from wal mart new missing replacement blades, charging cord , instruction manual, remote control. Need return label. And replacement mach x drone. Wal mart said i had to contact you. Jim burgess 21 willett drive st. Jacob, illinois 62281 phone [protected], thank you. Purchased:11-28-23 wal mart glen carbon illinois. The store said i had to deal with you. Serial:33568a22190 model:1012254 fcc id:qw9jg2022n24gr sharper image drone 2 x

I purchased an anti gravity sharper image gravity gravity rover today and there is nothing with it to recharge the rover rechargeable battery and also no instructions. Purchased at Walmart Very disappointing for my grandson, it was a special day with grandparents and went shopping and was all excited picking it out and now can’t play with it😞😱☹️

It doesn't work. I received this 2 days ago as a gift from my church. It was factory sealed, brand new and not a scratch on it. It was charged, all the blue lights come on. I unplugged it and nothing. I troubleshooted with your phone support and even he could not get the massager to work.

I am unable to provide a receipt and so am asking for a onetime exception. I can tell it is well made and really want it to work. Can you help?

I purchased this item for myself and my wife during the Christmas 2022 timeframe. I purchased the item at the Belk Department Store in Wilmington, NC (Independence Mall) using my Belk Credit Card.

A few months ago when we tried to recharge the item the charging cord would not stay in the massager. We can no longer recharge the massager.

I called Customer Service for Sharper Image and was told the item is still under warranty but I needed a "Proof of Purchase" receipt. I have searched all my credit card purchases I made with my Belk Credit Card during the Christmas time period. I purchased several items at the time, but on the credit card record it aggregated all the purchases under "General Merchandise". I have called Belk and even when into the store with the box it came in plus my credit card. Belk has no records since it has been over 6 months. I do not have my receipt from the time of the purchase.

Request an exception for me to return this item for a new item (same or similar model).

This isn’t a complaint. It is an inquiry on a product. The model number is 101-2645 and it was made in China sharper image distributed by 2020 merch sauce LLC Irvine California. What I am inquiring about is an instruction guide on use. When it was purchased, it just came on and only goes to one speed, so I brought it back and the second one I purchased does the same thing. Instructions were lost or not included I guess I just can’t find them and was wondering if someone could email me any instructions on this device. There is also another number 59617 is an Apple 212-0194 DC input. Thank you.

A gift sent to us by a dear friend. The pieces are supposed to screw together, but are mismatched and cannot be attached. I know it is worth $175.00 but all I want is a replacement that can be put together properly. I wrote to smarter image but never heard from them.

This was purchased in May 2923.

Please replace with a unit that fits together.

Irene Mendelson

[protected]@gmail.com

I recently shopped at Sharper Image and let me tell you, they really try to make it seem like you're getting a great deal. They even send you a so-called "gift card" with every shipment, but don't be fooled - it's really just a coupon code that they would offer you anyway. And to make matters worse, the coupon code only covers shipping, which they charge you for anyway.

Let me break it down for you. I spent $100 and they offered me a 20% off coupon. On top of that, the website was advertising 10% off plus free shipping. And to add insult to injury, I had also received a $25 "gift card" from a previous purchase. But here's the kicker - I could only apply one of these offers. So I chose to use the "gift card" and ended up having to pay for shipping.

But get this - the "10% plus free shipping" offer would have been the same as the "gift card" and so would the "20% off coupon". So in the end, I spent $100 and saved absolutely nothing. I still got charged the full amount, even after all their sneaky marketing tactics.

Honestly, I would recommend avoiding Sharper Image altogether. Their "free gift card" is really just a crappy coupon code that can't be combined with any other offer, including shipping. Don't fall for their tricks - save your money and shop elsewhere.

I recently made a purchase on Sharper Image's website on October 17th. I was excited to buy a Snow Cone Party Station for my little nephew's upcoming birthday party. However, it's been over a week and I still haven't received my order. I tried tracking my package with the tracking number that Sharper Image provided me with, but to my surprise, FedEx couldn't find it in their system. I was disappointed and frustrated with this situation.

I decided to call Sharper Image's customer service to inquire about my order. They informed me that my package was in FedEx's possession, but they were experiencing shipping delays and were unable to scan packages in a timely manner to show movement on orders. I couldn't believe it! I was shocked that such a reputable company like Sharper Image could have such a problem with their shipping process.

I requested a refund for my order, but Sharper Image told me that they couldn't refund my money because my order had already been shipped and assigned a tracking number that couldn't be tracked with FedEx. I was disappointed with their response and felt like they were not taking responsibility for their mistake.

My brother used to buy from Sharper Image many years ago, and that was the reason why I decided to purchase my item from them online. However, after this experience, I see that they have lost a lot of credibility. I personally will not buy from them again or recommend anyone from buying at Sharper Image.

In conclusion, I was disappointed with my experience with Sharper Image. I hope they can improve their shipping process and take responsibility for their mistakes in the future.

So, my wife went ahead and bought me a sit-down roll around seat with an underneath toolbox from Sharper Image for Christmas. I wasn't too thrilled about it because I already had a similar one that I never used. But my wife insisted and ended up buying over $1000 worth of items from Sharper Image. The receipt showed that the total cost was just over $960 and the return date was up to Jan 31 2022.

I decided to return the seat and initiated the process on the Sharper Image website. However, I was disappointed to find out that I would only be getting back a bit over $70 for an item that cost $159.99 plus shipping and tax. After calculating the tax and shipping, I realized that I was losing a bit over $92 on the return. I sent them an email explaining my situation, but unfortunately, I never received a reply.

This experience has taught me to be more careful when buying from Sharper Image. If you're not absolutely sure that you want the item and have no intentions of returning it, then don't buy it. Otherwise, you might end up losing money like I did. The only thing I accomplished was making my wife angry, and the seat is still sitting here fully boxed, waiting for me to take it to Goodwill.

Overall, I'm not too happy with my experience with Sharper Image. The return process was disappointing, and the lack of response to my email was frustrating. I hope that they can improve their customer service in the future so that others don't have to go through the same thing.

I gotta say, I ordered one of them fancy car cushions with the massager and heat from Sharper Image on December 18th. Got a shipping label and tracking number on December 23rd, but here we are on January 15th and still no package in sight. I done sent them an email, but ain't nobody responded yet. So, I called up their customer service line four different times and had to wait on hold for a good 45-60 minutes each time. Two of them folks told me it was in stock and ready to ship, but the third one said they'd send an email to Fed Ex to see what's going on and either expedite the order or send another one my way within 3-5 days. Well, let me tell you, neither of them things happened. So, I called back and they told me it just came back in stock after two other agents previously told me it was in stock. Now, they're saying it'll be at least another 4 days before they can even investigate the situation. I mean, come on now, it's been almost a whole month and I still can't get a straight answer on where my package is or when I'm gonna get it. A good company would've just sent me another car cushion, but not these folks. So, save yourself some time and money and don't bother with Sharper Image.

I recently made a purchase from Sharper Image because I saw a link that said there would be no sales tax. When I was checking out, I didn't see any sales tax on the initial screen, but on the final screen, it showed up. I thought that it would be taken off when the order was processed, but I was wrong. Some online companies do this, but not Sharper Image. I placed the order around 9 pm and couldn't get in touch with customer service other than through email. I emailed them about the issue, but I didn't receive a response.

The next morning, I called customer service and the representative was pleasant enough, but they told me that they couldn't cancel the order. They said that they would try, but then they told me to call FedEx to try and stop the shipment. I was surprised because there hadn't been enough time for them to even provide tracking information, but somehow they couldn't cancel the order. Later that evening, I received tracking information and an email from customer service in response to my inquiry the night before. They said that they couldn't stop the shipment, which was frustrating.

Overall, this was a ridiculous experience. I learned my lesson and I won't be shopping at Sharper Image again. I will tell anyone who listens about my experience.

I made an order on December 1st for an item that was listed as "in stock" on the Sharper Image website. I was happy to receive an email confirmation right away. However, as time went on, I didn't hear anything about the status of my order. On December 18th, I decided to email customer service to ask about it. I didn't receive a response, so on December 21st, I called the toll-free customer service number. I selected option "3" to get information about the status of my order. Unfortunately, I was told that my order had not shipped yet. I was instructed to hang up and call again, this time selecting option "5" to speak to someone about it.

When I finally got through to someone, I was told that my item had been in stock when I ordered it, but so many people wanted it that by the time they went to fulfill my order, it was no longer in stock. They had to re-order more from the manufacturer, who was slow to ship. I was frustrated and asked how I didn't get one of the items that was in stock since I bought it when the system said it was in stock. The customer service representative apologized and said they were sorry for the inconvenience.

It seems like Sharper Image has a problem with inventory management. If there are 100 items in stock and 1,000 people place orders, then 900 of the items weren't really in stock. It's disappointing that no one communicated anything to me for 3 weeks. I had to call and wait on hold for an hour just to find out that my item would likely not be here by the 24th.

This was my first time ordering from Sharper Image online, and I have to say it will be my last. I don't want to deal with the frustration of not knowing the status of my order and waiting for weeks without any communication. I hope they can improve their inventory management and customer service in the future.

I recently got a Sharper Image nut dispenser as a gift, but unfortunately, it stopped working after just two days. I was pretty bummed out about it, but I decided to call the company to see if I could get it replaced. Let me tell you, it was quite the ordeal trying to get in touch with the right department. I had to call several different numbers before I finally got through to someone who could help me out.

Once I explained what had happened, the person on the other end of the line suggested some troubleshooting steps and asked for the model number and description of the product. They told me that they would send me a replacement, which was a relief. The lady I spoke to was very polite and even apologized for the inconvenience. She also said that someone would follow up with me within 24-48 hours.

Well, let me tell you, nobody ever called me back. When I called back to follow up, I got the runaround. It was like I was calling for the first time all over again. They told me that they couldn't replace the product because they needed proof of purchase, and I didn't have a receipt since it was a gift. I explained this to them, but they still wouldn't budge. It was really frustrating, and I felt like they were lying to me.

I think Sharper Image needs to take responsibility for their defective products and keep their word. If they had told me upfront that they needed proof of purchase, that would have been one thing. But to lie to me and say they would send a replacement, only to backtrack later, is not cool. I've read a lot of negative reviews about Sharper Image, and I have to say, I'm not surprised. I've never used their products before, and I don't think I ever will.

When I spoke to the person at Sharper Image most recently, I told them that I would be leaving a negative review. They didn't seem to care, but they really should. Word of mouth goes a long way, and I have a big mouth! Overall, I'm really disappointed with my experience with Sharper Image.

So, I was browsing the Sharper Image website and I gotta say, their prices seem a bit steep. However, they do have some incentives that can help offset the cost. But here's the catch - you can only use one incentive at a time. For instance, they offer free shipping if you spend a certain amount, and they also give you back 20% of your purchase as credit towards your next purchase. Plus, they throw in a free $25 gift card with your purchase. Sounds pretty sweet, right? Well, here's the kicker - you can't combine these offers. Nope, not even if you ask nicely. So, if you want free shipping, you can't use your credit or your gift card. And if you want to use your credit, you gotta pay for shipping. It's a bit of a bummer, really.

Now, I haven't actually received my order yet, so I can't speak to the quality of the products. But I will say that I was disappointed with the shipping charges. I mean, come on, every other retailer seems to be offering free shipping these days. And it's frustrating that Sharper Image charges more for their products and then doesn't let you combine discounts with free shipping. It's like they're teasing you with all these great offers, but then slapping you in the face when you try to use them together. Not cool, Sharper Image, not cool.

So, if you're thinking about shopping on their site, just be aware of their policies. Don't get too excited about all the discounts they offer, because you can only use one at a time. And don't expect free shipping unless you're willing to forego the other incentives. It's a bit of a hassle, but if you really want that fancy gadget or gizmo, I guess it's worth it. Just be prepared to pay a little extra and don't expect to be able to use all the discounts at once.

I ordered a rechargeable battery pack equipped cordless heat belt for my back from Sharper Image via a mailed catalogue and phone order in November 2019. The customer service representative assured me that if I didn't like it, I could return it. However, the device was quite expensive, and I was skeptical about its quality and function. When it arrived, I found that it would not fully charge and hardly even heated up.

Two weeks later, I went to the Sharper Image website and used their automated return system to ask for an RA number to return the product. However, they refused, saying that it was considered a "personal item" and therefore not returnable, even if defective. I was quite frustrated by this, so I decided to call them.

I explained to the operator that the woman who took my original order had said that it was returnable, and that their own website did not describe it as a "personal item" either. However, I got nowhere with them.

So, I called my credit card company and asked for a chargeback to Sharper Image for the reasons stated. They were not abiding by their own return policy, and the product was clearly defective. My LL Bean credit card company said not to worry, they would take the charge off. They took a report over the phone, but four months later, I received another follow-up letter from LL Bean saying that since I had not returned the item, they could not take the charge off.

I was quite upset by this whole experience. We were refused the return authorization number, and it seemed like nobody was willing to help us. I will never order from Sharper Image or LL Bean again. They can both pound sand!

I recently bought a blanket from Sharper Image as a gift for someone. It was early or mid December when I made the purchase. I received an email confirmation that I would get another email with a tracking number when the item is shipped. However, two weeks later, I still didn't receive any email, tracking number, or merchandise. I tried to contact them through email and phone calls to their 888 number, but all my attempts went unanswered.

I decided to file a dispute with my credit card company to get a refund. It was only after that when I finally received a reply from Sharper Image for the email I sent weeks earlier inquiring about the package. They sent me a FedEx tracking number indicating that the package was delivered. However, I told them that I didn't receive it and that I don't know where it was delivered to. I also mentioned that FedEx never contacted me about any delivery.

To cut the long story short, they said they couldn't and wouldn't issue me a refund. They said they would look into it and maybe send me a replacement in 7-8 business days. They also said they wouldn't send any tracking number for the replacement either. I paid $145 for a blanket that I never received. I didn't get any follow-up email, no FedEx tracking number, and all my email and phone calls to Sharper Image went unanswered.

It took more than a month after filing a dispute before I finally heard from them. This time, they told me they would send a replacement in 7-8 or more days, without a FedEx tracking number. What if I don't like the merchandise and want a refund? It's such a joke.

I received the foot massager over a week ago. The order no. is ORD510657106, and it was shipped out on December 12. I opened the box and everything looked fine. But when I tried to set it up to use, I found that the instruction manual matched the massager just fine, but the control pad was apparently for a different device. So what I need is a control pad that matches the instruction book and the massager itself. The representative essentially said I had two choices: either send the whole thing back, or use the keypad I have (she instructed me on how to substitute the button sequence and hopefully get satisfactory results.

The problem is:

1. I no longer have the box the device came in, as everything seemed to be appropriate and intact;

2. It makes no sense to ship the whole thing, when all I need is a different keypad;

3. I can't use Fedex, because I no longer have the return label & address.

I don't understand why you can't just ship me the right keypad, & include a label so I can send back the one I have.

Hopefully you have my contact information, so I will look forward to hearing from you. Bill Ackerman