Shopko Stores Operating
Reviews and Complaints

I asked Stephany if she knew where the pizzas were. Stephany replied in a snippy voice we don't carry any. I politely replied that they are usually near the registers. She replied, well I don't know then. Their was another cashier right next to her. It was a young man. I didn't receive any help. I asked another lady where the soda is located. She said back of the store by the Christmas trees. I asked if they were on sale and she said yes. I seen a big sign on top of the 12 packs saying all sodas 4 for $11. When Stephany checked me out, she told me my total was $45. I had 2 cookies $1.92 a piece, 2 beefaroni $1 a piece, 3 pizzas $3.29 a piece, 4 12 pack Pepsi 4/11. Seen Pepsi didn't ring up sale price. She said we don't honor false advertisement. The young man backed her up on that. I felt double teamed. I had them take it off. She gave me a balance of $25. Still not right. I was their for 20 minutes before she figured out what was wrong. Finally, balance $15.71. I was ready to walk out. I was still professional and didn't make a scene. I'm a very disappointed customer main reason I came were for the sodas and walked out with none. I had terrible service and they were very rude.
trans 9746 12/10/17 3:59 pm

My family bought a tree online with a 15% discount and they gave us the wrong one so we had to settle for a different tree in store which was a huge mess to figure out because the employees would not work with us and were being rude from the start. We also had a discount when we bought the tree online and then they wouldn't give us the discount so we had to pay full price even though we had the discount applied prior to the situation and it was NOT OUR FAULT that they gave us the wrong tree. So the first employer to ring us up, Marissa, said that she would NOT help us and told all of us to screw off and then she ran off and left her work station and we had to wait until someone else came to help us. I would like this resolved as soon as possible. Once it is, please contact me as soon as possible at [protected]. Thank you.

This is the 2nd time that I purchased a sealed box of sports cards & upon opening the packs found them to be apparently previously opened & cards removed from the pack & then the pack was resealed minus any valuable cards. Previously when this occurred I went back to the store but it took over 45 minutes to resolve the issue and then I was not treated with any respect.
This time I purchased 2 boxes of the same item & 1 box signaled the anti theft scanner but the 2nd box didn't & I asked the clerk if maybe the box had an issue but was assured as long as it was sealed it was OK. The box that did signal was complete the box that did not signal was short over 30 cards & had no insert or cards of any real value. Rather than drive 30 miles round trip and be insulted by the store customer service I am requesting a refund for this box of cards which was short on cards & contained previously opened & resealed packs. The box cost was $16.49 (see attached sales slip).
I will accept a store credit voucher or a refund check.
Sincerely yours,
Phil Arduini

1215 W. 15th Street
Rock Falls, Il. 61071
[protected]
phil.[protected]@gmail.com

My son Chandler was trying to get some phone numbers to find someone to fill in for him at work and Troy the Manager wouldn't help him with this. Then he proceded to tell my son that he doesn't put much effort into his work anyway. I don't understand what that had to do with Chandler asking to find someone to filll in for him. There was chat about why he didn't request it off and chan didn't know he was going to be gone until wkend prior. Chan told me that have to give ten days notice and it was less than that. So he figured he would wait to see if he had to work or not then find someone to work for him. I felt that was responsible of him. By the end of the phone conversation the manager Troy hung up on my son. That's when I called and asked Troy why he hung up on my son and how unprofessional that was. Chandler was upset and not sure if he was fired cause Troy hung up on him. He said Chandler not fired and was covering his shift for him. I am not happy how this was handled and my son informed me others working there not happy there too. Troy could have handled this differently and there wouldn't have been a big blow up . I asked Troy for phone number to contact cooperate and he said he didn't have that number I would have to Google it. Michelle Harm Gothenburg ne

This is in referance to the Mountain View Wyoming store #765. I was an employee for nearly two years, I left to focus on health issues but was set to return in October. As the store manager began my re- hire process, she was terminated without warning. Having friends at the srore, I decided to return anyway, and applied for every open position. It took nearly two weeks for them to call, the assistaint manager (who had given his two week notice because of the stores condition) set up an appointment for me to start, then called to say my background check still needed done, and made me wait another week. All this behind me, I went back to work. It was a chaotic week with no direction and no leadership. People had been interviewed for the open management positions but none were offered the jobs. The only authority was Fred the area coach and he would promise nothing. As I fought to get through Black Friday, I could not help but notice how chaotic everything was, yet they still would appoint NO leadership what so ever. On the assistaint managers last day, I asked him if there woyld be any leadership in place when he left. The plan was to promote noone at the time...to leave the store with three supervisors, no manager or assistaint, to have a manager from a differant town visit the following week(this week). So, I felt (knowing the people who would be left in charge by default) that I had to leave. You see, I have great interest in making the store ALL it can be, but I can not do that with no direction, leadership or encouragement. No one can, and they should not be asked to. The store is primed for turmoil now. The people left do not posses the skills to make it better. For the sake of your success and theirs, please interveign and appoint the leaders to help them all suceed. They are set up to fail and there is nothing they can do about it. Please, investigate this matter and help them succeed!

Back in 2014 of May I worked for shopko Pharmacy in De Pere! I worked there for about 3 months ! I ended up having to quit due to getting foot surgery. I put my two weeks notice in and my manager was aware of me leaving! I was not sure when I was gonna be back so I could not give a date and if I was going to return or not! After the surgery it was a long recovery. After everything was said and done I was not able to even go back to my old job cause I could not be on my feet! My doctor told me no more stand up jobs!
My point being is I am going through a temp agency right now and shopko had a job I was interested in and when the temp agency sent my resume over you guys said I'm not eligible for rehire! This is not ok! I feel like I have done everything like I was supposed when I left! I did not promise anyone I was coming back and I was not able to come back to begin with! I want answers of why I cannot get rehired because I feel like I am getting discriminated against !

On Wednesday, November 1, 2017, I visited the Columbus- Hometown in Columbus WI. I had a non-expired (good until 11-4-17), $1.00 dollar off coupon for any cover girl lip product. While shopping in the health and beauty section, I found a cover girl lip product on clearance for $0.54. Upon check out, the cashier, who was slightly rude, would not honor/accept my coupon. I asked to speak to a supervisor. After about literally 5 minutes, the supervisor finally came up from. She also would not accept my coupon because she said the coupon was more than wat the product was selling for being on clearance. Not only was this going on in front of four other customers, the supervisor was rather rude as well. Was it my fault I happened to find a good deal and had a coupon to boot? Needless to say, I grabbed my coupons and walked out of the store without purchasing anything I had. I was extremely upset. The cashier and supervisor of that shift were rude and kept saying it's only $0.54. It may have been $0.54, but the fact that they didn't honor the coupon, I feel was not right, at all. I will no longer be shopping at that particular Shopko store, if any other Shopko store anymore. I've told several people about My experience, who couldn't believe they didn't honor the coupon. Is it your policy not to accept coupons? The whole experience was very upsetting. Perhaps Shopko should train their employees in customer service as the two ladies I dealt with definetly need it.
Thank you for listening. Kari adam

I had a job interview at shopko today and he scheduled it for 10 am at 10/31/17 and I over slept and I called and he said I could rescheduled. Joey, the manager, said 1 pm on 10/31/17 and I showed up. He told me that there's no excuse to be late and I told him he doesn't have to hire me. He followed me out and kept trying to fight and he told me "I'll take off my badge right now" and then he told my girlfriend and I that we were no longer welcome in that shopko. I didn't say anything, I just kept walking. My girlfriend turned to Joey and said "you're an adult walk away" and he just kept going. He left us alone after we got outside.

I am really upset that the day of your sale 10-19-17 we were in the store shopping. we could not find 24 pks. of Pepsi products, the flavor mix multi packs of Frito Lay (4.99 each) After searching we could not find a sales rep. so we went to the service counter, only to be told that they were sold out, weren't getting any more of the sale items and we could not get any rain checks...it was before 11 o'clock in the morning!

How can you be out of sale items the day of the sale and it is still morning.

I do a lot of shopping as you can see when you check my account, I guess I will have to look closer at Walmart. They at least honor their sale items.!

I dont think our managers supervisors or coworkers who dont think they should follow the proper dress code should not follow the dress code. There should be no exceptions that some people no matter position at store #547 that they think they can wear skinny jeans or leggings with knee high boots. That is a terrible appearance. It dies no justice to some figures sorry. As some of us follow the dress code. Why some always get by with wearing pants they want and get by with it.
Some supervisors get by with not responding to CS pages promptly, when others only have seconds to respond or get in trouble.

We had a horrible experience at the Wausau, WI store tonight (10/08/17). We picked out a dining room table and matching chairs to purchase and brought the barcode ticket to the checkout register. We paid for everything and checked out at 7:01 pm, according to our receipt. We ended up waiting in the parking lot outside with our children for 29 minutes for an employee to bring our items out. He brought someone else's TV out first (the man was BEHIND us in line, so it was very frustrating that his item would be delivered first, and it looked like it could have fit in the man's cart) and stated that he was the only employee on the floor carrying items out and we'd just have to wait. When we finally went in to talk to customer service for help, the woman claimed she just got off of her break and had no idea what was going on and couldn't help us. When our table and chairs finally did come outside, everything was all packaged in one ginormous box that would not fit in our van. We had to call a friend with a truck for help after waiting half an hour for our purchase already. This was a nearly $400 purchase and probably the worst experience possible. A different store/staff would have provided a much more professional, acceptable experience. We would appreciate any sort of giftcard/compensation for this inconvenience and feel that this should be addressed with the staff at this store.

There has been 2 times that I've gone into Shopko hometown to get my pills filled and were told that it will be ready in 20-30 mins, and returned and they weren't ready, today 9/20/17 I did not get back to the store till 3 hours later and I my pills were not done. I am thinking of switching pharmacies, but the next pharmacy I'm willing to go to is 54 miles from my town. to keep me there they either need to get more help in the pharmacy or keep track in what order the pills need to be filled.

I had set up apt for my daughter (patient ref #49412) for today 9/2/17. When I called to make the apt I told them she was almost out of contacts and I needed to make an apt to get more. We had purchased the year supply last year and she always wears them a little longer than the 2 weeks so I figured we needed an apt since we were down to the last 2 pair. I was not told that we were not eligible yet for the insurance to cover the exam at the time I made the apt. I was not told until after the apt and we were pricing out 2 different contact lenses that we would be responsible for the exam and the insurance would not cover it. The lady that helped me said I should have been told when the apt was made and that she should have caught it when I checked my daughter in today. She said she was not eligible until November. We would have waited and just ordered a few more pair of contacts if I had been told this. I was very disappointed in this and the lady said there was nothing she could do about it. Just sorry I was not told. I paid out $115 today for the exam. I realize that there was a cost of $25 and a cost of $26 on my bill that I most likely would have been responsible for anyway, but the $64 for the exam I would not have had to pay. It was not an emergency that my daughter be seen today, just needed more contacts and we would have waited until November. It would be much appreciated if something could be done to help me with the cost of the $64 I paid for the exam today. My information is located under the patient reference number 49412. Thank you very much for your consideration of making this right between myself and Shopko Optical.

Employee Brandy is very rude, disrespectful and can not deal with people. She will cut you off when you are asking questions about prescriptions. I don't get my full prescriptions, she gives me an IOU on my bottles, tells me my scripts are not ready when in fact they have been for three days. She has not helped me to get my scripts all on same day, keeps telling me that's up to Medicaid. Sometimes I come up short a few pills on my scripts. She is always on edge and real defensive. I believe she should be u aide. Because of her poor attitude and rudeness i have switched pharmacies to avoid anymore conflict and to make sure my scripts are filled when requested.

Hello I live in racine wisconsin and I was just at my local shopko. I went to customer service to but lottery tickets. When I approached the counter there was already an associate at the counter but she was on the phone. So u waited for her to finish her phone call. She was still on the phone. Then 3 other associates in green shirts came behind the counter. Not one of them asked me if they could help me or if I has been helped already. Then a manager in a gray shirt came behind the counter as well. None of them helped me. They all just stood there looking at me. This is the 3rd time that this happened. I'm being stereotype because I am black and this is racism in full effect. I will no longer shop at this shopko and I will be contacting a lawyer as well. This is not business like and it is not fair for me to be stereotyped because of the color of my skin.

This Morning my husband and our two children went to our local Shopko to pick up a few items, as one of the items on the list were the carpi sun's . There were none left on the shelf. So I told him, not to worry about it I will stop in after work and pick up a rain check, just to go ahead and pick up the other items.

So after work a few co-workers and I headed over to Shopko.
After picking up a few more items I headed to the service desk for a raincheck. The young lady said were not handing out rainchecks, for sale items. I proceeded to ask why? She then called for a manger to the front. Not really knowing if it was a manger because this gentleman had no name badge. I asked again and he bluntly said no rain checks because we have no clue what we will have in stock, plus we never do them on sales like this.

This is very frustrating as I went thought the whole ad, and there is not one thing about NO RAINCHECKS on the cari suns. As I see the no rainchecks for the pizza, mayo etc...

Not sure I will be returning.

I was driving near the Shopko store in Orem, Utah 8/2/2017 and noticed a banner on the front of the building advertising a 15% discount for seniors on that Wednesday. I parked and went into the store with a senior friend who attempted to get the 15% discount on 2 printer cartridges, but was refused. When we complained at the customer service desk, they produced a sign in the store that stated (in small print) that the discount was not applicable to several things, including "electronics". No such restriction was contained in the banner on the front of the building that caught my attention. If I had known there were restrictions on the 15% discount, my friend and I would never had went into the store to shop. In the future, I will have restrictions on shopping at a Shopko store again, because of the mis-leading advertisement on the front of the Shopko building.

I placed an online order at Shopko.com, basically because I thought if anything didn't fit or work out I'd be able to return it locally. One item I ordered after submitting payment I received an email stating that they cancelled the item. Of the other items one did not work, when I went to pull the packing receipt to return it, I read the fine print and see it can't be returned to the store.

Called Customer Service on 7/15 and they confirmed it would have to be sent back. It would cost $9 to ship a $19 item back. And from reading past comments it doesn't sound like I would be guaranteed that I would see my money back, so then I would just be out an additional $9!

Be extremely careful when ordering online from Shopko, (Read the fine print!). They do not operate like other local retailers and let you return items to the local store.

Shopko has just lost a loyal customer.

Me and my daughter walked in we looked at the time to see what time they closed figured they were closing early it being Fourth of July it said six it was 5:30 when we walked in no one greeted us which is fine but the girl that was mopping right there at the register said be careful not to fall which I didn't think she should be mopping with customers roaming around in the store a customer walked in after us and I heard shanail the girl mopping say hello you have 15 minutes before we close I just think it's very rude to be mopping and it's very rude when someone walks through the door to tell them they have 15 minutes to shopthe lady ringing us up never even spoke a word to us beside our total

Went to shopko today and was flowed around like a thief. The 2 guys apparently had a slow day and were bored. I however wasn't impressed. I'm a slow shopper, I had mine and someone else's things to buy and I don't shop there much. I was never asked if I needed assistance they just made their self known that they were following me. Now they could have asked me if they needed to look through anything. But no.. upon checking out I was not assisted with a 6 storage shelf when I carried it to my car. I had to leave it and come back because my first trip my hands were full. I will NEVER shop at this particular store again. Very very unprofessional and a wonderful way not to do business! I will spread the word!