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Shopper Discounts and Rewards

Shopper Discounts and Rewards review: Scam 137

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2:34 am EST
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Having made a purchase from a reputable on line company I was pleasantly surprised to learn at the end of the transaction that I would receive £15 cashback via Shopperdiscounts. All I had to do was signn up and my cashback and loads of discounts from many UK top brands would be mine. I got a shock when some days after signing up my credit card had been debited £10 as my subscription. I never agreed such a charge and at no point did there offer mention a joining fee. What a scam. Ive tried to call but the office is closed due to severe weather!

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The complaint has been investigated and resolved to the customer’s satisfaction.

137 comments
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R.Baumber
farringdon, GB
Mar 14, 2012 11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UNKNOWN (OR UNDETECTED BY ME, THIS COMPANY HAS BEEN DEDUCTING £10 FROM MY ACCOUNT VIA AMEX AND, ALTHOUGH THEY SAY THEY WILL STOP THE SUPPOSED "ACCOUNT", THEY DON`T SEEM TO BE INTERESRED IN REFUNDING THE £60 THEY HAVE STOLEN FROM ME. Apparently, all I did was to book myself into a Premier Inn at Hull for a funeral!

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sally puckett
Akron, US
Mar 15, 2012 4:37 am EDT

I have been scammed by this company. they are taking money out of my account daily and now I have to close my checking account and open a new one. They called me on the phone and talked very fast and I had just woke up and was still a little fuzzy. They promised me a $100.00 dollar target gift card which I know I will never receive. I know this because when I called them I could not get to speak to same people who first called. It is bogus and I would like to get this all over the internet to keep others from getting s...d by them. I think they are in another country because the 3 different women I talked to I could not understand them. They speak some sort of asian accent and we all know what that is like trying to talk to those people. I am P------ed off.

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sayers
Rainham, GB
May 22, 2012 5:53 pm EDT

for the last couple of months I have had payments taken from my bank account (£10) each time without my authority, I don't even know who this company is, if you cannot stop this will taken to my bank and the police.

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penny jeffery
weston-super-mare, GB
Sep 08, 2012 5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

just checking my accounts and have realised that since4-6-11 shopperdiscount.co.uk has been taking £10 a month out of my current account. I am not away of ever setting up an account with these people and wish to get my money refunded.

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Maryo
101 Merrit 7, Connecticut, US
Sep 10, 2012 1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello Penny:

I just read your post and it's important to me that your concern is addressed and that your query is resolved. If you would like my assistance, please contact me directly at mary@shopperdiscounts.co.uk. If you do contact me directly, please reference this post.

Best regards,
Mary

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c cotterill
Chinley, GB
Nov 12, 2012 4:11 am EST

I attempted to contact mary@shopperdiscountsandrewards.co.uk with the e mail below, but failed to send it. I need answers and acknowledgement!
I was appalled to find that you have been deducting £10 pcm from my account for the last 3 months! This money has been taken unbeknownst to me, against my will and better judgement and is tantamount to stealing! I have received no service whatsoever for this money and would like the sum total refunded asap. I am retired and can ill afford to pay my own bills let alone yours! I have no wish whatsoever to be part of this scam and unless my money is refunded will be contacting Watchdog with the evidence. As far as I can gather all I did was accept an offer of £15 discount on my next purchase at Argos following a purchase of my grandson's birthday present. That's great I thought! The next thing was that you were party to MY bank details and had the audacity to deduct £10 from my account each month! Frightening! I will be informing my bank of this and Argos stores.
Here's hoping that my trust in human nature can be restored.
C. Cotterill

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Maryo
101 Merrit 7, Connecticut, US
Nov 12, 2012 3:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello C. Cotterill:

The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment.

Unfortunately there is a lot of incorrect information about Shopper Discounts & Rewards online. It is not possible to be registered based on data from a previous transaction. The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms.

Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time. If you have any questions about your membership, please call our customer service team at [protected] (freephone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.

Thanks,
Mary
Customer Service

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William Hale
South Shields, GB
Feb 08, 2013 3:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been out of the country every time shopperdisc have taking £10 out of my bank without my permission, dont even know who the are, i cantbelievee that any bank can allow any body to go into your bank account and just let them help there self to your hard working money its justunbelievablee its totally beyond me with all this technology that they have got, they are quick off the mark went you have insufficient fund to cover you next direct payments, is there anybody out there that could give me any advice before i go to the bank to try andretrievee my money back.

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g Mcauliffe
GI
Dec 17, 2014 7:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I keep being deducted £10.00 from my account every month since about September 2014, and I did not authorise this
transaction, I would like to cancel this as soon as possible.

Thanks

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ABCDEFGHIJKLMNOPQRS
Town, US
Dec 17, 2014 7:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You did not specify. If this is a financial institution charge, then you need to talk to them. It could be something as simple as a monthly service fee. If it's not your financial institution, then your statement should tell you who this charge is from - or your bank can find out who it's from and their contact information. Then you need to contact that organization and ask them to cancel what ever the monthly fee is that they are charging you. You have to take action for yourself with them directly. Be proactive. Get on the phone - make phone calls and find out who, where and why this charge is happening. You first contact should be your financial institution. They should be willing to help you get the issue resolved if this is indeed an unauthorized charge to your account.

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g Mcauliffe
GI
Dec 17, 2014 8:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I don't know who is deducting this apparently it is from shopperdiscount.co.uk and their reference is [protected]

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g Mcauliffe
GI
Dec 17, 2014 8:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I wish to stop this transaction

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Tegen Short
London, GB
Feb 16, 2015 11:50 am EST

I have just checked my bank details and 15 pounds has been taken from me account and I have never signed up. I dont want to be part of this membership can you take me off your books and re-fund me.

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ShopperDisc
London, GB
Feb 18, 2015 5:46 am EST

Hello Tegen:

I just read your post here and will be happy to assist you. I have sent an email directly to you with a full resolution to your query. I sent it to the email address we have on record with your membership. If you did not receive this email from me, please contact me at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details you are required to enter are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

I hope that this message and the email that I sent to you directly resolved your query to your satisfaction. If you need further assistance, please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Kind regards
Mary
The Shopper Discounts & Rewards Team

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Reviewer76101
Jan 22, 2016 2:04 am EST

i have just now realised that this company have been taking money from my account, roughly $35 every month, the past 4 months.

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Reviewer70079
Feb 29, 2016 11:47 am EST

Money taken out after purchasing a birthday card from Funky Pigeon, apparently there was a check box at the bottom to give you £5 off your next purchase, you have to cancel before 30 days or they charge you. in this case they charged £15. doesn't seem like much of a discount.

Buyer Beware is the motto today.

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Michelle Donovan Was Jones
US
Aug 11, 2016 8:43 am EDT

I have just noticed a £10 deduction on my credit card statement. I have just been in touch with Tesco my credit card supplier and they inform me this has been being deducted since October 2011. That works out at almost £600 but i usually just pay my card off and not check (silly me). They tell me i cant get any of the money back but it has stopped from now. I have never signed up to any such thing so this is a complete SCAM. Lessons learned:- Check your statements.

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  1. Shopper Discounts and Rewards Contacts

  2. Shopper Discounts and Rewards phone numbers
    0800 731 9935
    0800 731 9935
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  3. Shopper Discounts and Rewards emails
  4. Shopper Discounts and Rewards address
    Sentinel House, Airspeed Road, Portsmouth, England, Hampshire, PO35RF, United Kingdom
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