Shutterfly
Reviews and Complaints

I spent 8 hours putting together a photo book for my parent’s 50th anniversary. I had gathered 50 years of photos and created a 50 page book. I then paid extra for guarenteed shipping. It was guaranteed to deliver today (1/9/2017). No book! I had even used the chat the day before because the book had still showed in production and they told me that I should not worry because it is guaranteed to deliver on the 9th. When I called they told me they would send a note to try to rush the order to be here in time for the anniversary but could not guarantee delivery. Also, she said she could refund the extra shipping I paid she was only refunding a portion of it because part of the order shipped. I said I didn’t pay extra for part of the order, I paid extra to guarantee the entire order would arrive on time. I am so frustrated, disappointed, and angry! Now I have to figure out what to do for my parents. I will never use this company again and I will be sure to tell everyone I know about my experience.

I received Shutterfly gift card with $20. I wanted to order something from Shutterfly using this card, but something went wrong and their site gave me an error page. I contacted customer service and they said that I need to try again. I tried again and nothing happened. The worst part was that customer service did nothing to help me! They said that I need to try again later and that was it. I'm very disappointed with Shutterfly.

I have ordered a photo book from www.shutterfly.com as a gift for my parents for their 30 year anniversary. I have uploaded many pictures, most of them were HD quality photos.
When I received the book I was shocked how terrible pictures looked like! Quality of the printing was terrible, everything was blurry!
I contacted customer service and asked them to redo everything but they said that there was nothing wrong with the book and claimed I sent them low quality pictures. Never again!

Shutterfly customer service only wants to refund you by giving you credit so you have to buy more subpar products that they do not stand behind. Here is what they told me about a defective product I received. "Another order may happen again and we won't be able to reorder it each time it's damaged" This was a product that came from their supplier defective. So if reordered it may come in defective again!? And they wont reorder if it's damaged!? Wouldn't you think they would make their supplier send you a non-defective product? Shutterfly is definitely more than disappointing. This replacement was for a product that started falling apart in less than 4 months. And that was a replacement for one that broke! They initially had a guarantee of scratch proof and crack proof, that is no longer on their site for this product. So it seems like their sub quality is not only limited to their photos and shipping but rather it applies to their company as a whole. Thre are other choices available and this company won't be around for long if they continue to operate like they are.

I was supposed to get my order in 10 business days and nothing arrived! Their delivery service is extremely slow and it takes a lot longer than I expected. Item that I've ordered was supposed to be a birthday present for my dear friend and his birthday already cam and went and still no present. What a terrible company Shutterfly is! Their ruined everything!

I had ordered a photo book for my mother's 70th birthday. I ordered well in advance and paid extra for shipping so it would arrive on time. The site stated the delivery date was "guaranteed". But it did not even arrive by that date.So I called their customer service and they told me there was a problem with my order. Well, they actually messed up my order. They told that they would fix the problem and send my photo book as soon as possible. Few days later I received a message that they will give me a refund. And they said nothing about photo book. So disappointed and angry! After all the hours I have spent making the book! Terrible!

"the truth about butler creek trailer park
Housing corruption exposed by public records & former employees & residents"
Don't miss news article
By reporter: latina emerson /staff writer wednesday, nov. 30, 2010
Protecting your community: exposing butler creek corruption:
Naacp chapter leaders protest against
Racism & corruption by butler creek mobile home community:
"butler creek" 1850 phinizy road
Augusta ga 30906 richmond county
Micah & graham property managers (What property owners cal financial, doesn't want the public to know about!) suspected of fraud & harrassing tentants, violating leasing contracts, and harboring known felons, sex offenders; like kamika york, and child abusers like jamilia wiggins, drug dealers, klu klux klan members (Hiring them as well), juvenile delinquents, and people who have fraudulant background checks (Warrants) & phoney names...
**worth noting
Don't believe what you see on website www.Butlercreek.Net it is not an honest account of what this company is really all about ! Hundreds of people have filed police reports against staff and residents for criminal acts. And staff has been known for allowing felons, sex offenders, drug dealers, and juvenile deliquents to reside and instead of kicking them out the staff protects and harbors felons.
Sources from: neighborhood crime watch [protected]
[protected]@ymail.com
Http://www.Manta.com/profile/public

Civil rights leader, firefighter, church/school pastor, n.A.A.C.P chapter captain, neighborhood watch leader, landscaping business owner & renown educator: rev. Dr. Franklyn v. Beckles, jr., on behalf of black residents- speaks out to uncover butler creek conspiracy & housing corruption..

Corruption at The Augusta Fire Department (and other Racist Fire Departments in Georgia-Carolina) Continues: A committee will review Augusta Fire Department hiring procedures that some commissioners say are keeping good firefighters away, but Thats only part of the Story That The Augusta Chronicle failed to report. There is an investigation on the Misconduct of Fire Depart. Asst. Chief Christopher James, on how he's been conducting his Training Program, he has been charged by new firefighters as to be inspiring his training recruits to mistreat one another. failing to Allow Medical treatment to injured Firefighters, and allowing bullying and discrimination to take place. Official reports, witness statement and lots of complaints are available at the Employee Equal Rights Division: Director Ms. Humphrey. And Whistleblowers/ Firefighters under Chief Willis Command : Sloan Griffin and Rev. Dr. Frank Beckles Jr., Rev. Dr. Frank Beckles & Mr. Griffin Good Firefighters, blows the Whistle on The Augusta Fire Department, and gets stories published in The Augusta Chronicle. Exposing Unfair Hiring Policies and Misconduct by Fellow FireFighters in The Augusta Fire Department. Firemen under criminal Investigation and Dishonorable service to The Augusta Fire Department: Asst. Chief Christopher James, Scott Walker, Training Instructors:Lt. Brown & Lt. Lee, Would Be Recruits: Garcia, Parrish, Smith, Zanwigger, Wolmack, Santadota, Myles, Mullins, Krebbs, Guest (Female), A. Johnson, and Swanson (who works partime at P.F. Changs)...
References:
http://www.apsense.com/article/140782.html
Augusta Fire Department Scandal Exposed | Article Directory
Full View Augusta Fire Department Corruption From: Frank Beckles Add to Contacts To: [protected]@wjbf.com ...
www.apsense.com/article/140774.html - Cached

Augusta Fire Department Under Fire | Article Directory
FireFighter Blows The Whistle on Corruption at Augusta Fire Department... racism, and discrimination from: The Police Department, Military, and School Boards of ...
www.apsense.com/article/141041.html - Cached

Belvedere Fire Department, North Augusta, South Carolina ...
Consumer complaints and reviews about Belvedere Fire Department in North Augusta, South Carolina. Racism, Corruption & Misconduct. Bullying and Harassment at Work
www.complaintsboard.com/...fire-department-north-augusta... - Cached
More results from complaintsboard.com »
Only on 12: Former Augusta YDC guard makes corruption allegations
... Former Augusta YDC guard makes corruption ... The data from the Department of Juvenile ... they pout like little kids and light their cell on fire. ...
www.wrdw.com/.../augusta-ydc-corruption-allegations.html - Cached

Belvedere Fire Department, North Augusta, South Carolina ...
Consumer complaints and reviews about Belvedere Fire Department in North Augusta, South Carolina. ... & Government Corruption has always been a way of life..
www.complaintsboard.com/...fire-department-north-augusta... - Cached

Augusta fire chief stepping down, administrator says
Turmoil at the Augusta-Richmond County Fire Department: ... political corruption flourished and the new Augusta Fire Department found itself in a state of intense crisis. ...
chronicle.augusta.com/.../augusta-fire-chief...v=[protected] - Cached

Investigation into Augusta fire leaders continues despite ...
The investigation into an unauthorized side business managed by Augusta-Richmond County Fire Department Battalion Chief Tommy Willis is ... The corruption is too ...
chronicle.augusta.com/news/.../probe-augusta-fire-leaders

Someone has turned this company over to the computers and off shore accounts. Placed an order on 6 Spetember and promised by 9 15 at latest. Could not get any response until "ten business days after shipped". Then we find from USPS that the shipping number we were given was invalid - it was never shipped. After long hold with terrible music got a girl in India that could not understand - she couldn't even spell Dallas. Sent two emails to customer service - no answers but today got an autoresponder asking how my cs experience went! They have promised to reorder and "expedite" but it is the 21st, no pictures, and no company response. Really a tragic case of a good company being taken over by technocrats who have forgotten the customer

I ordered photocards and photos which I received. However they were off color and I had them made at another place where the same photo came out perfectly. I asked about their 100% customer satisfaction guaranteed and was told I could pay to have them returned for credit. Otherwise I could have them reprinted with a different message? *why when it was the photo that was wrong?*, or credit and have an order printed in the future.
I did not want any future orders. I was totally unhappy with the phrase 100% guarantee... They only give you want they want to give you. I asked for a label to return the product but was told I would have to pay to return them even though their color was wrong. They insisted they used quality products and they would not refund my money.
Who wants to use a company that doesn't stand by their guarantee.

I ordered a calender with my family photos on it and pictures of my husband in his military uniform. My package arrived from shutterfly and instead of it containing my calender, it had a strangers family photos in it! They had mixed up my order with someone elses!
When i called them about it I was on hold waiting for customer service for 45 minutes, finally someone with a thick foreign accent attempted to help me. He said he would replace it but that there was no way to findout who had recieved my photos! I requested a call back from a manager. I recieved one two days later from the RUDEST man ever! I am a calm person but he really really got under my skin. He cut off my sentences, lectured me and was rude to me! And this is the man who represents this company. it was horrible. He told me that things like this happen at shutterfly and it was my fault for ordering from an online company and not a local company. i couldnt believe it.

So the long at the short many emails and complaints later, no one can figure out where my calender ended up. All my family photos on a calender now in strangers hands. Thank you shutterfly

Shutterfly gave out my credit card number to a company called Reservation Rewards. they charged me $12 a month for 23 months until I realized it. I called them and they said I authorized it, which I would never do. Shutterfly is shady. DO NOT USE!

My credit card was charged for shipping of an additional book that wasn't authorized. It started off the during checkout, I accidentally chose state code FM instead of FL (for Florida obviously). I figured this out not even 12 hours later, went in my account an updated. I spoke with a rep and they advised that the book will be returned to them, they would correct and resend. they advised that we can place an order for a new book, only shipping would be charged I asked at this point (here are my exact words - Thank you for your response... "if I opt to pay the $8.99 ... will I have the book by the 20th?" (representative comments: We have placed a reorder for you at no shipping cost only)... UM>>>> HELLO! READ MY QUESTION. long story short - I was charged for this reorder in which WAS NOT approved. I wish I could post this entire email trail. I have NEVER been so disappointed in anything as much as this. There are OTHER websites out there that offers the same services and I guarantee that I WILL NEVER use shutterlfly again. Come to find out, I just got off the phone with customer service because of yet another email advising they are crediting my credit card with $.63... I called to ask them TO NOT touch my credit card again and where the heck did SIXTY THREE cent come from! - The guy who finally could figure things out was able to brokenly explain - but as info, they are not located in the US and definately have a language understanding problem via email.

Warning... make sure you are careful to NOT get overcharged and that unauthorized charges are not made.

I ordered an 8x8 photo book for my parents for grandparents day filled with their grandchildren pictures. I ordered it late so it was to be a belated Grandparent's day gift sent to their home through Shutterfly.com, anyway I received my email confirmation that the Bright Orange Package was shipped on 09/15/2010 and should arrive through Standard Mail between 9/18/2010 - 9/23/2010, they mailed it through UPS Mail Innovations. Well I was able to track it through UPS Mail tracking up until 09/17/2010 when they sent it to USPS Bulk mail in San Fransisco, CA. Since that, I could not track it since I did not receive a tracking number or confirmation number, so I was stuck hoping they will receive the package. My parent's live in Aiea, HI so seeing that the package was last tracked in SAN FRAN. CA was a bit of a surprise and disappointment to me. I waited for 10 business days as the Shutterfly site suggested if it wasn't received yet and it is now past 10 days and I called, they are sending me a new one at no charge but they cannot do anything about the first one. That photo book has precious picture's and personal information of the children and they can't do anything about it. I contacted UPS and USPS and UPS says they have no information on the package since it was sent to USPS and when I contacted USPS they couldn't help me without a tracking number or confirmation number which I never recieved. This is so frustrating, I never had a problem like this ever using Snapfish. This is my 1st and last time I am ever using Shutterfly again!

I purchased Christmas pics from Shutterfly in December and unknowingly and without authorization my bank info was given to Shoppers discount and Rewards and they charged $25.00 to my bank account. At first I thought I had made the error and canceled the enrollment but I read an article in my local newspaper and found this was happening to alot of people and the Attorney Generals office was invovled. Please help me in getting my $25.00 back. I also sent a complaint to Shutterfly. Thank You Angela Swink

This company does not stand by their full customer satisfction guarantee at all so beware before you order. They will allow you to return a photo album that is very poorly made with really bad quality pictures but you still have to pay $10 to $15 to ship the album back to them. So what kind of guarantee is this if it costs you money for their bad product? When you call customer service, no one an speak straight English. The quality of the call center is so bad that they had to transfer me 4 times to find somebody that could speak decent English.
Don't be fooled by their 100% guarantee. They will charge you for shipping the product back.

I ordered from Shutterfly.com one time in November of 2008. I noticed charges on my credit card that I didn't authorize and when I contacted the number next to the charge they told me that it was generated from Shutterfly.

Shutterfly wasn't charging it. Shutterfly had given my cc information to another company for some sort of 'shopper rewards'. When I contacted my credit card company the customer service representative told me that they've seen this often with Shutterfly.

I would strongly recommend that you avoid Shutterfly.com. They have nice products but horrible business practices.

I just placed an order for photos through Shutterfly's Web site. I indicated that I would be picking up the photos at my local Target store. Upon check out, Shutterfly is not only sending my photos to Target for pick-up, they are also sending a duplicate to my home. Not only are they sending me a duplicate I do not want. They are also charging me for them - including shipping charges. This is one of the worst online shopping/ordering experiences I've ever had... and I've been a professional Webmaster for 8+ years at a $3+ billion financial institution.