Singapore Post (SingPost)
Reviews and Complaints

I was recieved a prompt last 8th of Oct. 2021 In my online apps that my 1st item will be attempt to deliver on that day onwards but recieved Unsuccessfull delivery attempt on the next day and will deliver on the next other days.
My 2nd order from online apps was recieved a prompt 11th of Oct. 2021 to attempt to deliver and recieved unsuccessfull delivery attempt and will deliver on the nextday onwards in my apps.
Today 13th Oct. 2021 i recieved my 2nd order in my letter box and trying to call the customer service to ask about the status for my 1st order but no one istaking my call. Is this mean my first order was missing?
Please lah...so dissapointing. How to know early if my item really still holding by Singpost normally your side will leave a small letter for me to collect it at Singpost near my area. I did try to use there tracking website also useless..Normally if i need to collect my order at Singpost

My 1st order:
Tracking #: SPSGCNOO7793620
Order #: [protected]

I have received an attempt to deliver notification from my phone went outside and nobody is around and no delivery notification letter. He will always do this and even reach to 3 attempts. There are people in the house he just have to knock.
There was a time whereby I did bot receive my parcel and and singpost was not able to track. He should have the items as the tracking number in the paper and my item tallies.

The following sequence of events illustrate how bad and highly unsatisfactory Singpost's service is. Not only does it reflect the need to improve the skill level of its Customer Service Team (even for basic understanding of customer's questions and answering to the point) but also to respond and enhance service recovery in a reasonable time. Having its auto feedback system to generate multiple tickets means NOTHING to assist customers!

(1) Tracking No: XZE0000450769
(2) Tracking No: 33XQN089813801000910906
(3) Tracking No: TBAU12213363

16 Sep 21 - Emailed to [protected]@singpost.com requesting for a review of package (2) weight and repack
17 Sep 21 - Auto generated ticket created by Singpost - CRM:[protected]
18 Sep 21-Emailed to [protected]@singpost.com to the same with package (3)
21 Sep 21 - Received an email response from Khushbu Gupta BUT he did not pay attention & did not answer my questions raised on 16/9 and 18/9.
22 Sep 21 - Called 1605 (waited 45 mins just for an operator to be connected) and explained in details the problems with CSR Yani, then followed up with an email to [protected]@singpost.com specifically highlighting the urgency to resolve the problems so I can consolidate shipments out asap.
28 Sep 21 - Still no reply from Singpost, so emailed a reminder
30 Sep 21 - Dropped into vPost Message board my concerns of Singpost's poor / slow response and provided again full details of (2) and (3) and overcharging (due to missed repacking by vPost operation) of (1).
30 Sep 21 - Auto generated New ticket created- CRM:[protected]
4 Oct 21 - Dropped another reminder into vPost's Message board.
4 Oct 21 - Auto generated New ticket created- CRM:[protected] but still receive NO REPLY to address my problems for well over 2 WEEKS !

Date: 30/09/2021
Tracking Number: SPXQAS000445103
Item: A Full Sized Headphone

It is reflected on the app that my package is unsuccessfully delivered on 30/09/2021, however, I was home the entire of 30/09/2021, so there was no way that I would miss the delivery since I did not even take a step out.

Unless the deliveryman decided that since the parcel is unable to fit the letterbox, which obviously it is not able to since there is no letterbox in Singapore that can fit a Full Sized Headphone, to label it as Unsuccessful Delivery.

Please do not ask me to contact the customer care line, as I did it already and it just left me with your ringtone for a good 1 hour without reaching anyone.

Can you please give me update on the status of my parcel. It has been already half a month since the postage and all I got is a status from the day of postage "dispatched from sorting center". My tracking is rc751949102sg please take action to this.

Hi,
The tracking is - CI090539785IN
My parcel arrived in Singapore on 17th Sept. As I was expecting some dryfruits & sweets (that might get spoiled due to delay, I called & requested if I can come & collect my parcel. The agent said - parcel arrived in damaged condition and is with customs for repackaging. I rec'd it on 18th but with my items missing. The box was filled with old booklets to compensate for the weight.
Since the agent already mentioned that the parcel arrived damaged we recorded while opening the parcel. Attached are all proof. Requesting your help in providing us with a solution and our missing items.
I have been in touch with your team on phone. Everytime they commit that someone will call me back with an answer but I haven't received any calls from your end yet. Pls help me.
Feel free to ask for any additional information.
Best Regards,
Ritu
[protected]

I would like to express my frustration and disappointment over a recent experience (14 Sep), AND the customer service after I've made a complaint to their website.

I was due to receive a parcel from HK for which SingPost is probably their Singapore delivery partner and the merchant who had sent the parcel had not indicated my unit/apartment number.

On the day of the delivery, I had received numerous calls from their staff, first via a landline and then subsequently 7 others through a mobile number. As I was in a meeting, there was no way I could have answered. Even if it had been an urgent issue, there had been no text for which I might have been able to understand what was the urgency. Instead, the staff made repeated calls over a 2h period. On the last call through the landline, I was able to give him my unit number but only after texting the mobile did i realise it was the same person who called through the landline. I thought I share the considerations I had but was met with a rude "Noted with Thanks" for that.

I am not too sure if this is the level of professionalism that SingPost wants of their staff and would want to team to investigate and apply the correct intervention to ensure that such staff know how to professionally engage their customers.

The second disappointment is their customer service after I've filed the above-mentioned complaint. I wrote in to their customer service (1) and the customer service operator had apologise on SingPost's behalf and requested the tracking number to assist in the investigation (2), which I had promptly provided (3). However, they replied to inform me the parcel had been delivered to me and requested for my name, contact, address, photo of the mail, content description (4). But I was neither looking for delivery status, nor think that the information requested was necessary for the investigation, since they would have them in the system already. I replied to ask why those were all necessary (5), to which I got a reply of the exact same previous email (6). This led to me wondering if the customer service operator understood English, or simply had no heart in dealing with the case. I made an ultimatum in my reply to bring this case elsewhere (7) and another operator had replied this morning (8) with a semi incoherent reply which left me wondering if they were trained in handling customers in English at all.

After 8 email exchanges, I am very tired of dealing with them and simply want to make a point that SingPost has very poor service in general and I will never ever want to use them again. This is one experience to show that sometimes as a national post they may have gotten complacent and customer service doesn't matter much anyway and will always retain their core business regardless of what happens.

Making this complains for so many times but no action taken and customer service officer just entertain me saying that will call me and let me know what is the outcome and until now no calls and no reply. I check again by myself and this appears. What kind of attitude and what kind of service singpost serves. They just to cover their mistakes and make people go round and round without an answer. They really don't reserve previous four stars. They are the worst services I ever come across. I

TRACKING NO.
STATUS
POSTING DATE
STATUS DATE
ER401804455SG

Held by Customs at Destination
-
27/09/2021
SERVICE TYPE

Speedpost Priority (International)
ORIGIN COUNTRY
Singapore

DESTINATION COUNTRY
Philippines

Date Short Description Location
27/09/2021 05:42
Held by Customs at Destination
-
27/09/2021 05:39
Destination Customs Inspection in Progress
-
27/09/2021 05:27
Receive item at Destination Hub
-
15/09/2021 10:25
Unsuccessful delivery
Identification document not ready
-
14/09/2021 15:06
Receive item at Destination Hub
-
13/09/2021 17:25
Departed from Singapore Hub for Transit to Overseas Destination
SPEEDPOST SERVICE CENTRE
13/09/2021 16:45
Received at Singapore Hub
SPEEDPOST SERVICE CENTRE
11/09/2021 10:11
Item Received at Post Office
Hougang Central

Hi morning on 11 September morning I went to singpost at hougang mall to send out parcel to Thailand and paid a postage of $123.00.
But to my shock the parcel is send to Philipiness instead of Thailand and the thing arrived there on 15 September and not informing any one in Singapore about the parcel is there until I check the track system and it stated undelivery in Philipiness on 15 September.
And I keep trying to call singpost centre for almost one whole day and keep saying high volume and have to hold on and on . I withdrawal calling after that second day I tried early in the morning about 8.05 then someone pick up the call and I told him about this case and the answer we have send email to you just fill up it will do. I asked him will the parcel be track and send back to thailand and if lost how. His answer is cannot guarantee. So so disappointed with the service of speedpost and all things happend in an ugly way. Hope my parcel can be track and send to Thailand. Very disappointed as this is a birthday present for someone.

1. Item not delivered and website states that I was not home September 20th at 9:30 pm. I didn't receive any call or notifications at that time!

We at Toa Payoh Lorong 1 Blk 153A have not received covid 19 test kits, while other neighbouring blocks have received theirs. Have you delivered them or have they gone astray?

Hi Singpost,

I have a parcel sent from Singapore to Germany on June 2021. Tracking No. CC922686829SG. Due to the importance and urgency of the goods, I kept monitoring the tracking status everyday from Singpost website. It kept showing the items has been departed from Singapore hub and received at airport processing facility, until 20th Aug 2021. However, on the same day of 20th Aug, the parcel has actually been returned in to Singapore. We in Germany did not receive any information of any attempt parcel delivery. And the information from Singpost tracking system has not been updated at all either.

Subsequently, I contacted with customer service for clarification. I also requested Singpost to resend me the parcel. Singpost kept asking me to wait for their investigation. The investigation number is CAS-5815664. 3 weeks has been passed, nothing heard from Singpost and no investigation result. Even more disappointed, Singpost also hesitated to resend me the parcel.

As a customer, I have paid for the postage, and provided the correct information. I should have the right to receive my parcel, in regardless of whatever Singpost's internal problem to be investigated. I do not want to wait forever for your investigation result. I just need my parcel. Please check and solve the issue urgently.

Thanks
Sun

Dear sir,

I am writing to express my disappointment about the customer service in Singpost Ang Mo Kio Central Branch.

My mother and I have made a courier service on 3 September ​2021 around 1-2p.m and this is the first time we try to, so we do not sure how to do and your colleague a middle age lady have taught us. After finish packing our stuff we was bringing the things to her but we forgot to wrap the box so she was very angry and talk loudly to us and this was what she said"我刚说得不够清楚吗？为什么你们还不明白？我已经说了要包一层纸，她听得懂华语吗？" The attitude was so terrible, it makes me feel so uncomfortable and disappointed about it.

I wasn't able to get her name but she was in customer service counter 2 wearing a face shield and mask. The parcel she helped us to process which is AKC-[protected] and the transaction number is [protected].

I appreciate if you make an effort to improve your customer service. Thank you.

Yours sincerely,
Ms Wong

Yesterday my neighbour came over with a plastic bag inside got a 6 mails for me from Shopee. Another neighbour from different block also call up saying there is a packet from shopee for me delivered to her.

This is very serious because is not one item or one time only. I am lucky to have neighbour returning the items to me, but not all neighbour willing to or trouble to return. Some may just keep the items.

I am staying at MacPherson Residency.

Appreciate your attention to this matter.

Hi SingPost,
I not sure how you deal with delivery for the customers. But apparently for the above it is totally unacceptable. I have waited for so many days just to receive response to wait for another 3 days. Maybe I should name SingPost as snail post. Pls look into it and get to delivery. It is just a simple connect to your 3rd party to schedule and I don't know why it seems as though Snailpost doesn't even bother.

Dear sir,

I am very upset with the service provided by speedpost, regardless of the delivery and the customer service. During the duration of delivery and contacting the customer service officer about the failed attempts to deliver for the 2nd time. I had already received my other parcels from overseas, which include way further shipments than the shipments I am tracking for speedpost.

To my horror, I am not sure if my parcel is lost!? Or was it been stolen away!? I already lost trust when the officer continue to tell me that he will arrange another delivery, I told him no, I decide to collect myself at the nearer singpost rather than trusting their delivering services? I was not notified at all during the delivery. There was no email and sms. This is a terrible speed service. I have no idea where is my parcel and what was done to it.

What made things worse was there was no delivery slip given to me despite the 2 times attempt by speedpost. They did not leave any evidence or records that stated they have been delivering my parcels.

In additionally, I was told that the parcel have been delivered to singpost, I specially made the trip down but to my confusion, the singpost officer denied that there was no such parcel received. So I had contact speedpost customer service again on the spot on what happened. Speedpost customer service was annoyed and blank, they had no idea what to do at all.

This has come to my attention on whether even if they understand how a procedure should be like? I would like to understand why there was no delivery slip? Why there is no notifications of items being delivered on the day? Why is there no delivery at all when they have stated it's been attempted twice? What is the conversation between the speedpost customer officer and his team of delivery man?

I seek your assist in my case.. Thankyou.

My friend sent a very expensive gift from Singapor, adressed to AUSTRIA. The post sent it to AUSTRALIA.

RC734561539SG

It's the post Office fault and now I have to take care of it. It should not be taking this long for a delivery Service to be correcting their mistake.

The parcel has been in Australia since 4th August and nothing happened ! I need the item to be delivered express to the right destination, please.

My parcel went missing, contacted customer service consultant Balaram via email, he kept asking me to provide details despite that I already given him all my details via the previous two emails.

Call CS Azeem (16th AUG)he said he will assist me to locate the package and return the call by 8PM that night, he did not call after two days.
Call CS Syasya (18th Aug) I asked her to assist and direct the call to Azeem, so I do not have to repeat my case, after my call was on hold for 20mins, she said Azeem is busy, and she said they r not from Speed post? But I called the speed post hotline [protected]?! She said speedpost will get back to me by 8pm again, then I asked her what if they don't call me back again? Syasya pretended she didn't hear me and hang up on me! This is Ridiculous! Such poor customer service from SingPost!

This is so frustrating, then I called again, I was on hold for 20mins just to speak to another CS Vicky. Explained my situation and She again promised that the manager will get back to me by 8pm.

Where is my parcel!? This is ridiculous custom service from SingPost! I trusted you guys to deliver my parcel and it went missing and nobody get back to me! I will be rising this issue on all the platforms on Social media!

My case number
CAS-5793528-M2H1T3

Singpost service is the most dreaded among all the local delivery services I have encountered. Whenever I see that my parcel is handled by singpost I will fret over not being able to receive it.

Firstly, there is no notification of when the parcel is arriving at my doorstep. The only information is "out for delivery" and I am supposed to wait for the parcel at home the whole day, no need to work. Other providers will give me an SMS, WhatsApp, telegram, Facebook message or email to inform me that my parcel is now at my doorstep and I can select to have the parcel left in the riser outside my flat, at my own risk. This is fine for me since I can get my relative to collect the parcel if I can't be home immediately. Singpost doesn't have this service and also does not allow change of delivery address.

I understand if Singpost cannot provide this service, so I called up twice. First time was to request for parcel to be self collected at the post office. I was told that this was unnecessary as my parcel can fit into my letterbox. Relieved upon hearing this, as previously I also received a parcel through letterbox. However, upon reaching home after work, I saw the missed delivery notification at my doorstep. So I made a second call to enquire. I was really frustrated when told I can only self collect after the 3rd attempt. But eventually the service staff helped arrange for self collection after some pleading. But to my horror, the status of my parcel was never "awaiting self collection". It was a second "failed delivery attempt"! The first call gave me wrong information, the second call didn't manage to help me with self collection arrangement.

This is not the first time I have encountered Singpost horror service. Previously I didn't even receive any delivery notification and I totally missed my parcel until the sender informed me of it. No email or SMS notification. Perhaps the paper notification loosely tucked in a gap at the gate had flown away. At this day and age, no electronic notification!

Then there was another time when I was at home, the doorbell didn't ring and when I exit from my house, I saw a missed delivery notification. The postman had arrived and left when I was at home all the time!

I really wish I can request my sender to not use Singpost. Unfortunately I was told the Royal mail from UK will just handover to local delivery provider and I cannot special request for my selected provider. This is most frustrating. So singpost gets the business even though it is the most inefficient.

Tracking number : SPSGCN005869197