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SingTel review: Singtel corporate service

Exhaustedwiththewildgoosechase of SG

Sep 08, 2023 3:39 am EDT

Verified customer

Featured review

Our corporate is using Singtel services, and the services provided are way below the passing standard.

I have requested for my new entity a new account, to be separated from the other entity, ever since Apr 2023. After months of wild goose chasing, in Aug 2023, I finally received a reply that the new account has been created. However, when I logged in to the biz portal, I wasn't able to view the new account. I sent another email to give me the access. I was told that I am the SPOC of the new account under our new entity. It was another ball-passing for another month. I didn't get any reply for weeks after that. I sent another email today to follow up on this request. Another customer service agent replied with a whole log of procedures for us to do before I could be appointed as the SPOC and have access to the new account. This is absurd! I was told I was the SPOC of this new account last month. Why do we have to restart all the process to appoint me as the SPOC? I simply asked for the access of the account to which I am already the SPOC, through the biz portal.

This is never ending and frustrating. For my next company, I will definitely request to not use Singtel service at all.

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1688
1688

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Customer Service

+1 (800) 763-1111
+1 (800) 763-1111

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Sales

1606
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Post Sales and General Enquiries

100
100

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Directory Services

+1 (877) 746-4835
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United States

+65 62 351 688
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Sales

+65 62 211 606
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+65 68 383 388
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Singapore

+1 (212) 269-7920
+1 (212) 269-7920

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United States, New York

+1 (650) 508-6800
+1 (650) 508-6800

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United States, San Francisco

+61 280 827 800
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Australia, Sydney

+44 207 122 8000
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United Kingdom

+49 699 750 3445
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Germany

+88 11 184 988
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Bangladesh

+86 106 410 6193
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China, Beijing

+852 28 771 500
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Hong Kong

+91 114 152 1199
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India, New Delhi

+81 354 377 033
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Japan, Tokyo

+60 377 282 813
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Malaysia

+63 28 872 791
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Philippines

+82 232 877 575
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South Korea

+886 227 411 688
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Taiwan

+66 22 569 875
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Thailand

+971 43 636 705
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UAE

+84 439 432 161
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Vietnam

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csr@singtel.com

100%
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Support

myatmoe@singtel.com

94%
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raviverma@singtel.com

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aloysius.leng@singtel.com

93%
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yonghoo@singtel.com

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31 Exeter Road Comcentre № 01-00, 239732, Singapore

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Mar 27, 2025
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