Sixt
Reviews and Complaints

SUNDAY MARCH 27TH, 2022. SIXT Car Rental, Mexico City Airport. They stole the cash that I had in the center console and ran my Amex card fraudulently TWICE. I left my wallet in the car when I was rushing to check in my bag at Mexico City Airport. When I came back to get it, they'd taken the cash and ran my card twice. They actually took the card out of my wallet (the credit card company can detect if the card was physically present or not). I called their manager Julian the following day to report the incident, who declined to do anything about it. $660 on my card. Today I reported the incident to Sixt customer service and my credit card company here in the US.

August 2021 I rented a SUBAR FORESTER U.

January 02/24/2022 I received (6 Months Later) a letter from Summit A-R collection for a superficial scratch on the driver side door.

During check in car was not inspected nor was I given anything regarding existing damage.

The car battery failed and the car had to be picked up and towed to facility.

After reviewing car damage report SIXT Rent consistently indicates superficial scratches for almost all returned cars.

After researching this company they appear to create fraudulent claims.

See link attached: https://www.complaintsboard.com/sixt-rent-a-car-fraudulent-damage-claim-c623034

There are over 26 similar complaints from consumers describing my situation.

Please have SIXT Rent provide all documentation and photographs of the vehicle prior to my arrival.

In addition, I will require all photographs of the vehicle along with time stamped photos taken prior to the vehicle being towed due to faulty battery.

Also SIXT Rent would not offer any reimbursement for a private care needed to return to the airport.

If SIXT Rental decides to pursue these erroneous claims I will also file a complaint with the Better Business Bureau and other organizations.

I hired a rental vehicle for 10 days in Tenerife. I booked through Rental cars.com Reference number [protected] and paid a total of £332.39 to them.

On my return to the UK I have received an invoice from yourselves numbered 948307538900M00N requesting an outstanding balance of Euros 218.96. This amount has been charged to my credit card. It is unclear from the invoice how this amount has been arrived at. To my knowledge the amount paid to Rental cars.com covered all we required and I remained well within the daily mileage allowance. I also purchased prior to departure in the UK excess car hire insurance which was made clear at the hire desk so there would have been no charge for this.

I rented a car from SIXT in March 2109 in Italy. They initially provided a car that had problems starting so I returned to the counter and they provided a second car. No one reviewed the second car. Initially they indicated they were just swapping for another car, but failed to tell me and in my haste I failed to notice they added a significant uncharge for the replacement vehicle. I retuned the car after driving it for a week. I did not have an accident with the vehicle and when I dropped it off to a Sixt attendant he did not note any problems with the vehicle and drove it away. Almost 2 months after returning the car I received a letter from Sixt indicating that the car was significantly damaged and I would have to pay them well over $500 or they would turn the case over to a collections agency. They have been calling me and leaving threatening messages every few months since this time as well as sending email every few months. I have answered calls and tried to explain the history as well as responded in writing. Each call and email from them ignore my responses and indicates that I have failed to respond. When I do speak with them their agent tells me that since they have pictures of a damaged car, it is on me to prove that I didn't damage their car.

3-17-22. You charged me three times. It's quite simple. I agreed to pay you $533.82. Instead, you charged my debit card $1,601.46. That is three charges of $522.82. The rental agreement (Rental Agreement [protected]) clearly states that the charges for four days or rental will be $533.88. There are laws against this in my country. It's called "Theft By Deception". RETURN MY MONEY OR ELSE!

3 weeks ago Sixt Hato Airport Curacao took a deposit of $850 on my creditcard for a car rental.

The return of the car was februari 27, I would like Sixt to remove the reservation/deposit from my Creditcard. Rental Agreement RA# HATO-64379

I received an email from Sixt in mid October 2021 claiming that damage had been done to a rental car from earlier that month. I responded back to them stating that damage was not caused when the vehicle was in our possession but possibly it was there prior to our rental. I didn't hear anyting futher back from Sixt directly but was contacted by a collection agency in mid Feb 2022 stating that they were trying to collect a debt from Sixt. I firmly dispute that this damage was caused to the vehicle while in my posession.

Got a damage claim from Sixt Ljubljana.

To say dubious would be an understatement - I still can't see it from their images that they regard as "proof".

€600 on "damage" for something that isn't even visible.

I'm sceptical as to whether the engineer is independent... easy to bump up the claim when you are affiliated.

I'm also sceptical as to whether any repair work was actually done.

res #[protected] on feb 6th 2022 we returned a bmw x3 rental car to ohare airport chicago ill at 540 am no attendants on duty til 6am we accidetally left a heavy duty carhart winter jacket on back seat, i locked the car in the return line and we dropped the keys in the lock box we then got on the shuttle to airport i realized after we went through tsa while we were going to our gate but it was too late i tried calling sixt front desk no answer but i started a lost and found claim before i left chicago at 630 am on the 6th ref #[protected] this should have been an easy recovery because the only person to have access to returned vehicle is a sixt employee so when i was told they found no jacket i was very confused and upset that this went from a jacket i left in a locked car to absolute theft

1. I received a collection letter in Nov 17, 2021 from SIXT Rent a Car LLC via Radius Global Solutions LLC with no details nor any relevant information about an alleged vehicle damage in the sum of $335 for a vehicle returned on April 23, 2021 (over 6 months). Collection letter No. 003-[protected].

2. The rental vehicle in question came with several damages on the tires and I have notified the SIXT representative upon inspection and the damages were noted on my rental agreement of April 20, 2021.

3. The vehicle was returned in the same condition it was given to me which was also inspected by a SIXT representative and no issues were raised.

On Saturday January 29th we rented an Audi Q5 at your Fort Lauderdale location. Upon turning on the vehicle it advised an oil change was needed. We advised Jessie K Agent [protected] who advised us that an oil change had been completed on the vehicle the day before January 28th and that with time the notification would go away and that we should go ahead and take the vehicle. My husband took a video in the sixt parking lot at that time advising this just for our reference. February 5th upon heading back to Florida the vehicle began to shut off when starting to drive the car notifying please add oil immediately oil level low. So we did have 5.5 quarts added of oil as we discussed with Amanda extension 2608 as there seemed to be no oil in the vehicle. She advised to call her back at 3pm with the oil level while driving the car. At 1:35pm I called her and advised that we could get the vehicle into our nearest main city which is Asheville,NC and leave it for pick up with an audi dealership as sixt had no near by locations and as I did not feel safe anymore especially since I have my 6 month old son in the car. At which time I would also like to rent a new car with another company since the nearest sixt to us is Atlanta,Ga. Being that your staff advised us this car was safe to take and is the only reason we were experiencing this situation I do expect the new rental to be compensated for us by sixt for the inconvenience and the potential danger you have put us in. On Monday, February 7 I received a phone call from Natalie who advised me that she is the Broward Area manager and that she was looking into the incident that we had with your rental car company. She advised me that she would be getting back to me regarding reimbursement due to the fact that your staff allowed us to take a vehicle that was not in good condition putting us in a situation where we had to rent another car to get back home with our six-month-old child. She advised me that I should be hearing back from her however it has now been a week and I have not heard back. We had to put oil in your car, we also had a rent a new vehicle yeah on our credit card, and all of this was due to the fact that your staff said that a car was OK to take when it was not. I am now getting calls from sixt about our "past due" vehicle which is not past due as Natalie advised sixt was going to be grabbing if from the audi dealership sixt agreed to allow us to leave it with. Please Reach out to me as soon as possible as I need to discuss reimbursement immediately for the situation that your rental car company has put us in and to clarify that we do not have a past due vehicle from sixt.

Hi,

We booked a car from Cincinnati airport on December 19 and returned it on December 23. We originally paid $394.14 USD on November 8 (Card Ending 3429) and then we we were charged another $723.80 USD on December 23rd (Card Ending 9432).

We have NEVER received a credit for the original prepaid amount.

We have contacted the Cincinnati airport location on numerous times and spoke to Mark there who agreed that this amount needed to be refunded.

I have emailed customer service again on numerous times chasing up this payment and I never get a response.

I am becoming less and less tolerable and would like my money back ASAP.

At this point in time I am very hesitant to ever use SIXT car rental ever again.

Could you please respond to my email and refund our money owed to us.

My email is ([protected]@bigpond.com) and I am back in Australia now.

Regards,

Julie Howick

We rented the car at Arlanda airport and all was well.

The return was to the Central Station office which was a total disaster. Not friendly, not helpful.

We came there with a broken arm and no sweedish language.

We first asked if we could charge the car for 5-10 minutes because our plans had changed (because of my wifes broken arm) and we actually wanted to return the car to Arlanda airport and fly back. But we had just a couple of kms left on the car and wanted to be sure not to get stuck on the way to the airport. So we wanted to charge the car for 5 minutes. Another car was being charged but It had a very long time left. We asked if we could just use it for 5 minutes since our plane would not wait for the other car to be charged. It was refused. He did not want to do it and was quite rude about it. After that we gave up, we decided to return the car at this station and we asked the staff at the office to call a cab. He just gave the number and did not bother how we struggled through the conversation since the cab driver could not speak English. We explicitly asked for help but it was refused. I am very unsatisfied and this encounter changed the perception of the Sweedish people and of Sixt that I have. It was initially a positive one. Well, this was my last car rental at Sixt! Never ever (SIXT rental [protected])

I've made a booking via rentalcars.com

4 days VW Golf - 139.95 EUR at SIXT

Rentalcars.com charged full rental amount of 139.95 EUR then I've been charged additionally 158.78 at Sixt

I have no answer from Rentalcars.com suctomer support.

Agent at SIXT offered me an insurance and car upgrade and told me that I would need to pay only 10 EUR extra on top of my booking and 20 EUR for insurance. I agreed. As result I have extra bill of 158.78 EUR.

No explanation, no receip, nothing. Car has been returned after carwash with full fuel tank. Parking ticket has been included.

Date of Charge: 139.95 EUR 3 Feb 2022 ( By RentalCars.com) & 158.78 EUR 08 Feb 2022 (By Sixt)

Rental Agreement No: [protected]

Customer No: 9816095

Reservation No: [protected]

Agency: 5104600

Could you please refund the firt payment amount of 139.95 EUR.

Georgs Tulovskis

I rented a car from sixt on 7-04-21. Returned it on 7-06-21. Sixt is claiming we made a scratch on the passenger side and is demanding $1144.00. At the time of pick-up I stated there was a pre-existing scratch to the passenger side. The attendant in the garage said don’t worry, it’s already notated on your contract. We went on our way and returned the vehicle two days later in the same condition as pickup. I have explained to Sixt representatives but they say the notation of the damage on my contract to the passenger side was not the damage to the passenger side they are claiming I am responsible for. We absolutely did no have any occurrences of any damage while in our possession. The rental damage number they have emailed me is SX-[protected]-88-0 Our rental agreement number was [protected]. Our reservation number is different [protected]. Note, they made white lines around suspect scratches that were notated already.

We are writing to request for a refund of SGD $1235.59 asap as we were double charged by BOTH RentalCars and Sixt.

1. Card Holders Name : Raja Kumar s/o Thamby Rajah

2. Card’s last 4 digits : DBS Bank Visa card . xxxx 0248

3. Amount double charged: SGD $1235.49

4. Date of Charge: 4 Dec 2021 ( By RentalCars.com) & 29 Dec 2021 (By SIxt)

Pls find DBS dd 20th Jan 2022 our consolidated family credit card statement where an amount of SGD $1235.59 ( see highlighted amount) was charged to my credit card under Raja Kumar s/o Thamby Rajah on 4th Dec 2021

Pls find DBS 18 Feb 2022 consolidated family credit card statement where an amount of SGD$1206.13 was charged to Raja Kumar s/o Thambyrajah by Sixt on 29 Dec 2021

Pls rectify and refund the duplicate amount soonest.

Raja Kumar

From 16 Dec 2021 through 15 Jan 2022 I rented a vehicle from Sixt in Ostersund/Sweden. My customer number was 9815536, reservation No [protected], Registration UHZ 17X, Internal No [protected].

The car category was entry level A-Class merc or similar.

I am very disappointed on all possible points of service with Sixt.

1. I was charged more than was signed for on rental and the explanation I received is not acceptable. They claimed I was only charged 12757 SEK, yet my credit card reflects 13411 SEK inclusive of 1500 SEK deposit/refundable.

2. I was charged for damage to the car which should not have been for my account. At 4am in the morning on my way to catch a train and return the car, the boot would not close. Stranded 120kms out in a very dark and snowy rural area (15 Jan) I attempted many times to close the boot and on one occasion pushed down moderately on the boot surface, and the flat panel I pressed on warped ever so slightly around my palm. I was charged 9000SEK for this, something that could have been easily repaired with a gentle sucking action. This panel warped with very little force at all, it was almost as soft as butter.

3. The rental place have not responded to provide me with a panel beater breakdown as to this cost justification.

4. No explanation is offered as to what I was supposed to do in an emergency situation to close the boot when if the vehicle provided was in good condition with a boot that didn't fail, then I would never have been placed in this situation for this damage to occur. Sixt thereby placing me in an unfavourable and disadvantaged position with a defective boot catch where my actions to close the boot lid is seen as fair and acceptable and justified and should thereby waive the repair cost

5. Dirty interior car.

6. When I arrived in Ostersund, there was no car waiting for me even though my booking had been confirmed. The representative (after phone calls) eventually arrived.

7. The representative was highly sick and snotty and was not wearing a mask and did not consider my health at all in his actions. I was exposed needlessly to his sick condition from which I myself later became sick.

8. He had not brought me any of the extras, nor was he aware of these, that I had paid for such as cross border certificate nor second driver detailed on the acceptance form.

9. The car experienced regular electronic failures such as failure to start due to being unable to detect key.

10. The car delivered (was of a more advanced category than I had requested - it was a A250e Hybrid) and therefore my liability and it's repair cost and reliability was compromised. This was the only car available due to Sixt's blunder.

I was unable to take a picture of the minor damage as the boot was heavily encrusted with ice and snow and I was in danger of missing my train due to the delay caused by the boot lid not closing.

This company is trying to say I did damage to a convertible bmw series 4. The vehicle had damage to the front bumper beforehand I took my own picture for proof just in case they would try this. Reading reviews I see this is something that sixt does to there customers. This is really inconvenient for me due to having to call in from work to try to get this matter resolved.

At the time of my rental I purchased additional insurance to cover any unforseen damage that may occur while using the vehicle in Europe. Additionally the credit card I used had travel insurance as well. For the past 2 years I have attempted to contact the company and the collection company they turned my name over to. Finally I was strong armed into paying heavy payment for minor damage. Here is the paigo claim number I was given S.21.4964941.01.5. The representative at the time of rental was extremely polite and suggested purchasing the insurance which I agreed. It's unfortunate that I had to pay 900 dollars which should have been covered by the insurance.