Sixt
Reviews and Complaints

We've rented cars from Sixt Rental Cars before and never had any problems. However, this time around, we weren't so lucky. We rented cars in Poland, two different cities as we had planned in advance. But both offices used the same scandal by saying there were damages we did not make. We dropped off the car at Wroclaw airport, and the guy said we were good to go. There was no checking of the car. We thought it was good, and we did not even think about it. On the same day, we traveled to Gdansk and picked up our car. There was no checking of the car, but we did not realize what had happened with our car rental at Wroclaw.

Late that night, we received an email with photos of damages they wanted us to accept. We wrote back to them to deny the charges but have not heard back. So when we returned the car at Gdansk airport, we asked the guy to check the car with us. At first, he did not want to, but then he went to check the car. Interestingly, he found a few very tiny issues that no one would notice unless they already know where they are. For example, a tiny stone chip < 2 cm w/o crack on the passenger side! A couple of scratches on the bumper sides. We were very upset and told the guy this was crazy. He just said they will let us know the cost of the damages.

We can't believe they would do that to make money out of the insurance from the credit card companies! We wrote to all the relevant departments but have not heard back. Looking at the reviews here, and it confirmed they are doing this ugly scam to a lot of people! It's a shame that a company like Sixt Rental Cars would resort to such tactics to make money. We hope that they will rectify this situation and make things right for their customers. We will not be renting from them again until they do.

I gotta tell ya, I had a pretty rough experience with Sixt Rental Cars. I thought I was getting a good deal with their rates and they had a decent selection of vehicles to choose from, but boy was I wrong. When it came time to turn in the car, they hit me with some bogus charges that I wasn't expecting.

I rented a car from their Tampa location and returned it to their Orlando location. The car already had some dents and scratches when I picked it up, but I made sure to note them all down so there wouldn't be any confusion when I turned it in. I returned the car in the exact same condition that I received it in, and I had some traveling partners with me who can vouch for that.

But when I went to turn in the car, the Sixt agent had me sign a little device with only the signature part showing. I didn't think anything of it at the time, but it turns out she slipped in a comment that there was an additional scratch on the car that I didn't know about. They tried to charge me an extra $500 for this "new damage" weeks later, but I'm not having it. It's completely bogus and I'm fighting it tooth and nail.

Honestly, I don't think I'll ever rent from Sixt again. If I absolutely had to, I'd make sure to take a video of the car before I left the lot so there wouldn't be any confusion about the condition of the car. They really need to find a more reputable way to make money, because this is just not cool.

I done went and rented a car from Sixt Rental Cars for a trip from Rome to Stuttgart. I booked it way in advance, like 2 and a half months ahead of time, and they quoted me a price of $1,960 for 11 days. That's $61.14 a day for the rental, plus a bunch of other fees like a one-way fee, registration fee, premium location fee, and taxes. They told me there might be a cancellation fee of up to three days of rental cost, but I didn't think much of it at the time.

Well, wouldn't you know it, I had to cancel the reservation 12 hours later. And when I tried to cancel, they hit me with a cancellation fee of EUR 488.42! That's like $580! I couldn't believe it. So instead of cancelling, I tried to change the reservation. But when I did, they said there was a "difference" of EUR 652.76. I thought that meant they were going to refund me some of the money, but nope. They just charged me the same exact amount I paid initially, which was EUR 1,790.87. That's like $2,100! I could have rented a car from a competitor for $861.12! And this was all for a reservation I made 2 and a half months in advance!

So let me tell you, I wouldn't recommend Sixt Rental Cars to anyone. Unless you want to read through a bunch of fine print, which I don't think anyone has time for. They're not gonna refund you any money, and they'll charge you a ridiculous cancellation fee if you have to cancel. And to top it all off, when I called their customer service number in the US, the agent just hung up on me without saying a word! I mean, come on. That's just rude. If this is how they treat customers in Italy, I can only imagine what it's like in the US. So do yourself a favor and stay away from Sixt Rental Cars. And if anyone from Sixt is reading this, the reservation number is ***190, and that customer service agent needs to be fired.

I rented a car from Sixt Rental Cars at the Las Vegas Airport Branch and had a less than satisfactory experience. When I received the email about the car, I checked for any existing damages and found 7-8 minor marks. However, one of the damages listed was a chip on the windshield at the driver's side, which I couldn't find even after checking carefully with my phone's flashlight. I assumed they had fixed it and forgot to remove it from the list.

Later that day, while driving in broad daylight, my friend noticed a chip on the passenger side of the windshield. I took a picture but didn't worry too much since I assumed they had mistakenly listed the damage on the driver's side instead of the passenger side.

When I returned the car a week later, I explained the situation to the lady at the drop-off location and asked if I should inform the office. She assured me that it was an express drop-off and the office would take care of it. I received an email about the damage later and explained everything clearly, including the pictures I took. I also reminded them that they had listed windshield chips on the damage list, but it wasn't on the driver's side, but the passenger side instead.

To my surprise, they fixed the damage and sent me a bill for $700. I refused to pay since the damage was pre-existing, and they kept sending me invoices and pressuring me to pay. This experience left a bad taste in my mouth, and I would advise anyone to steer clear of Sixt Rental Cars. Their customer service is very poor, and they force you to pay for their existing car damage.

I ain't never gonna rent a car from Sixt Rental Cars again. They're a shady business, I tell ya. When we picked up the car, they didn't even do an inspection. So imagine my surprise when we dropped it off and the guy said there was a ton of damage to the front of the vehicle. We only drove it to and from the local university for Parent Weekend and parked it in a covered garage. I asked him how he could think I caused the damage when there was no inspection done when I picked up the car. I even asked him to note on the paperwork that I didn't cause the damage. But he just told me to sign off on the iPad and not to worry about it.

But then, while waiting for the shuttle back to the airport, I got my email receipt and it said I agreed to the damages claimed by the employee. I went back to talk to the manager and he said there was nothing he could do. He said I should be getting a call or email about the damages and I could refute it then. But I read some reviews and it looks like this isn't the first time they've done something like this. They charged another customer $800 four months later for a supposed dent in one of the rims.

After standing in line for 30 minutes with 30 other customers, the shuttle bus finally arrived. But then the driver said he was going on lunch break and we had to wait for another shuttle bus. We didn't want to risk being late for our flight, so we had to pay $16 for an Uber. And even if we had waited for the next shuttle bus, it wouldn't have fit all of us.

I've rented cars from all the major car rental companies and I've never had to deal with this kind of unscrupulous business practice. And don't even get me started on the lack of service with the shuttle bus. I wouldn't recommend Sixt Rental Cars to my worst enemy.

I had a really bad experience with SIXT Rental Cars. I wouldn't recommend them to anyone. I've read a lot of reviews that say the same thing. I wish I could give them zero stars, but that's not an option. I rented a car from them and when I returned it, they claimed there was damage to it that I didn't cause. I know for a fact that I didn't hit anything with the car. They sent me pictures of the damage, but it was impossible for me to have caused it. There was no visible damage when I left the car. I had to drop the car off at 6am at the airport and there was no one there to check it with me. I had to leave the keys in a box and hope for the best. I've been renting cars for 20 years and I've never had to do that before. It's really frustrating that they don't have employees around at that time of day.

When I called SIXT to complain, the customer service representative was really unhelpful. She tried to blame the airport for not letting them open earlier, but that's ridiculous. I know for a fact that other rental car companies have employees checking in cars at that time of day. She was really rude and didn't listen to me. I felt like she was just trying to get me off the phone as quickly as possible.

I don't usually write reviews, but I had such a bad experience with SIXT that I felt like I had to warn other people. Don't be fooled by their lower rates. You get what you pay for in the end. I won't be renting from them again.

Me and my wife, we rented a car from Sixt in Larnaca airport (Cyprus) on October 18,2022 for 2 days (42 hours). We were hoping for a good car and a good service, but unfortunately, there were several issues with this Car Rental Agency which makes us not to ever rent a car from them again.

Firstly, the car was too expensive, costing us 167.83 Euro for 2 days for a basic model. We were expecting a good car for that price, but it was not the case.

Secondly, there was no cancelation and no refund after I finished my booking. Later, I found a much cheaper alternative but I could not cancel my booking with Sixt. This was very disappointing as I was hoping for some flexibility.

Thirdly, when we landed at the airport and wanted to pickup the car, they charged us an extra 16 Euro to give us a slightly different model which I never asked for. This was very frustrating as we were already paying a lot for the car.

Fourthly, there was a charge of 17 Euro for the GPS system included in my booking but they didn't have a car with GPS so they gave me a micky mousy outdated and small portable GPS which I could buy for less than 15 Euro myself. The GPS was a disaster and so outdated that we could not find most of the places we wanted to visit. It was a potential danger to our trip as well since once it guided us to a one-way street (apparently turned to a one-way street a couple of years ago but this GPS would show it as a 2-way street) and we almost got into an accident.

Fifthly, when we were picking up the car, we were tired and I didn't know how to use this GPS, so I asked the agent to enter our hotel address but she was so careless that she entered a wrong address. After about 20 Km on a HW, we realized it's a wrong address so I had to pull over the shoulder in a dangerous situation to enter the correct address.

Lastly, all insurances were supposed to be included (Loss damage waiver, Third party insurance, Theft protection), but at the time of pickup, the agent tried to push me to pay an extra 56 Euro for tire insurance and when I denied, she blocked 900 Euro from my credit card for 10 days after the return. This was very frustrating and made me feel like I was being taken advantage of.

Overall, I'm very disappointed with Sixt Rent a Car and never recommend them to anybody. The experience was not worth the money we paid and we had a lot of issues with the car and the service.

My experience with Sixt rental cars in France was the worst experience I have ever had. I had booked a car 25 days prior to my departure with Sixt rent a car in Basel French side. Five days prior to my departure, I called to find out the possibility of confirming the car type as I had booked a Mercedes E class. They informed me that they could not guarantee the car type but would offer me a car in the same category and asked me for my reservation details. Once I had given them the reservation number, they informed me that my reservation was cancelled. I was shocked to hear this and they accused me of cancelling the booking online.

However, they said that they could rebook the car for me with the same conditions and rates, which they did, and I received an email with the reservation details. On the 27th of July, I flew to Paris and then took the train to Basel to pick up our car and proceed with our journey. Once I got to Basel French side at the Hertz counter, they shocked me again and said that my booking was cancelled and they had no car to give me. It was a terrifying moment travelling with my two young children, aged 4, 9, and my toddler who was a year old. We were at Basel airport with no car to pick up to carry on with our holiday and the staff had nothing to say but "we are sorry sir, it is a Sunday and we don't even have a number of a manager to call and you are blacklisted".

I had no choice but to start speaking to other rent a car companies for two hours where none would rent a car for us with no previous reservations. I then spent 30 minutes online with my mobile and the weak internet Basel airport offers until I got a car from Hertz which was last minute and double the price.

I then emailed Sixt to enquire what had happened and why my booking was cancelled. I got a reply a few days later and they accused me of cancelling the booking myself via an application. When I enquired about the date, they gave me the 27th of July, which was the actual date when I first left home on an Air France flight and had no internet whatsoever.

I would not trust Sixt rent a car as this could happen to you one day.

I recently rented a car from Argus / sixt in Dublin and boy, was it a disaster! I drove out of Dublin airport in a Renault Clio and immediately noticed that there was an issue with the steering. It was pulling hard to the left and as I accelerated onto the freeway, there was violent intermittent steering wheel shake. It was a scary experience, to say the least.

I managed to get to Mayo and checked into my hotel. The next day was a quiet day and I didn't have to drive anywhere. However, when I got into the car the following day, the same issue persisted. I called sixt and they sent a chap to try to fix it. We tested it together in the car park and he could see that there was an imbalance. So, he took it for a drive and when he returned, he told me that it needed urgent repair and that I should not drive it any long distance. He said that I would get a call from sixt.

Just as he was about to leave, a lady called me. She told me that the mechanic had suggested that it needed minor work. However, I had heard their entire conversation and minor was not in it! I asked the mechanic again whilst on the phone to sixt and he said that it needed urgent repair. The lady then tried to get me to drive it to a garage, but I explained that I was on vacation and I needed a rental car available. I was not prepared to drive it. That was her job, not mine!

I agreed to let them take it for repair and they picked it up on a loader. They returned it that evening "fixed". However, it was slightly better but still shaking and it drove like a crab still. My wife was screaming at me to stop and we ended up with a compromised vacation.

Finally, I got this disaster of a car back to Dublin and dropped it off. I told the sixt guy "please do not let this car go out again - it is a danger". His reply was based on what I may have done to it, but when I explained, he just said "Renault Clio - they are rubbish - always the same". Not really what I wanted to hear!

I have been renting holiday vehicles for over 30 years and this was by far the worst experience ever. I just want to forget it. I did fill in the online review, but I have not received a reply from them. I lost half a day of car use and 5 days of danger. Rubbish company!

I purchased a flight ticket and a car rental through Expedia. Bundle. When I came to Dallas, spirit airlines had placed Oakland’s luggage’s into another band. We had some delayed there. In addition to having a few other delays in runway waiting for prior flight to unload passengers.

Once we finally got our luggage. We immediately stepped out & took the bus to the rental place. I got to the rental place around 115. I saw music on, lights on.I stepped outside thinking they’re cleaning cars.I heard voices through a locked door inside and I knocked. A guy came out &said they’re closed. There’s nothing he can do. He said come back at 6. I said I can’t as I had a hotel room&no way to mobilize.

He said the only solution is to come at 6. They were OPEN! MUSIC full on and lights full on.

I immediately went to look for other rental car places to make sure they didn’t close.All as I was calling Expedia.I spoke with the rep. I said to please transfer my credit to an open car rental company or reimburse my money.I attempted to find reasonable solutions as I had my almost 80 yr old mom with cardiac issues and my 3 yr old with seizures. I was placed on hold for some time. Rep returned and said yes the car place is closed.They called 3 #s.I gave reasonable options and Expedia rep said there’s nothing he can do.

For my family’s safety,sanity,health&because Expedia wasn’t finding a solution at all except to wait till they contacted the car rental (several hours later) I had to rent another car.

I wasn’t asking for more or less. I was asking for a reasonable resolution as I had paid for a product and a service that was NOT provided. I tried to work it out to no avail. Now Expedia is washing their hands and not returning my money. They said Sixt car rental us refused.

How can Sixt refused when they did NOT provide the product or service that I paid for. FRAUD.They’re keeping money that doesn’t belong to them when they didn’t provide what was paid for.

I rented a car from Sixt in New York City which they deliberately gave me soaking wet at the time of rental to hide the damage on the windshield. There was also dent on the side of the car. They made me wait for more than 50 minutes for the car so that I don't check it well or don't take the video, but I did take pictures of it. When I returned the car, they charged me money for one of the damages on the windshield that was already there. They didn't mention the damage on the side because they knew it came up on camera. I demanded the video of the facility on the day I picked up the car to show the damage but they very cleverly denied. They are running a fraud here!

I advice everyone considering car rentals from sixt to think twice.

The company has decent luxury cars that I used myself couple of times with no problem.

The issues come down that they don’t accommodate or even consider any situation that can happen to your trip out of your control (such as any delay or cancellation of your flights due to unforeseen conditions like thunderstorm etc).

The company has very rigid policy that essentially will just take over your full booking payment with zero refund if you didn't show up on time for any reason in or out of your control regardless.

My flight was cancelled among all other all other flights heading from Toronto to EWR airport on Friday June 02, 2023, when I was planning to pickup a car from Sixt on Friday June 02, 2023 @ 8 PM from EWR airport.

I reached out to Sixt customer service immediately at the same time when I'm still stuck in Toronto airport. I explained my situation that all the flights were cancelled that night, so I had no way or alternative to make it to the EWR to pickup the car.

I even sent them out all the evidences of the flights cancellation since EWR airport ( that Sixt car rentals site is on) has grounded all the inbound flights.

They rejected all my requests and took over 100% of my prepaid payment of the car booking ( I booked the car for 9 days = $636) that I never was able to pickup.

Circumstances and situations change abruptly and out of your control especially when you are travelling but unfortunately Sixt takes a full advantage of the situation instead of trying understand and work with their loyal clients.

It is impossible to control every situation in your trip but it is possible to select different car rentals and never Sixt.

Anyways, Lesson Learned.

A recent article was released by this website/company in which claimed to rate the top 53 bluest water locations in the US. The list is absolutely contradictory and more or less obviously absurd. It completely omits lakes and related water bodies that actually rank amongst the bluest waters in the US (such as Lake Chelan), and instead lists multiple locations in the same geographic bodies of water that are within extremely close proximity to each other, such as multiple locations in San Diego and Oahu, just mere miles from one another and in the same waters (Pacific Ocean), along with areas of Los Angeles oceanfront. These "rankings" are not only minimalistic in actual scope of water bodies throughout the US, but are obviously flawed and potentially lobbied in favor of some cities and/or tourist destinations, but either way are definably false and absolutely misleading.

I booked a car rental in San Diego for Sept 13th, 2023 on May 30th, 2023 - that is 3 and 1/2 months in the future. About 10 hours later after I made the reservation, I cancelled and was charged $ 100 cancellation fee. I have tried to negotiate the policy with Expedia and Sixt Customer Services, and both have failed to do anything about it. Quoting the "policy."

I have never been treated this way before. I have cancelled my account with Expedia and will spread the word far and wide about the unreasonable service and policies at Sixt. I understand when someone "no - shows" - but 3 1/2 months out? This is outrageous.

We rented the car at Faro airport and returned to the Sixt office in Lisbon. Thanks to the reviews I read here, we took lots of pictures and videos of car condition. The first car we refused as it had more knicks on front and side glass than I could possibly count. The second one had 24! Described damages, but we had to take it, as time was pressing us.

Upon return, the clerk assured us that everything was fine and showed something on the screen to confirm that. It had the wrong e-mail address for me, so I had to correct it. 1 week later, my credit card was charged 50 Euros for... fuel refill! We refilled the car 10km from the office, so the charge was a pure extortion. I initiated the chargeback with my credit card company and expect the 50 Euros refund in the near future.

I'll share my experience on every review site I can find and will make a formal complaint with EU Rental Company regulators at ECRCS (Google the url)

Good luck, fellow travelers!

Date of experience: May 18, 2023

We rented an Audi Q5 in Zurich for 2 days on 24th and 25th of May 2023. The car could not be locked with the electronic car key and as well as physical key(which was there in the electronic key). When we locked it, a light would come and the car will be locked but if someone tried to open the door handle twice (pull the door handle), then the doors would open. The same would happen with car trunk. Because of this, we could not go on many activities which were already paid for in advance. It also caused mental stress for us as we had to drop off the car at 21:00, which is after working hours at the pickup location. We were worried that someone might steal or damage the car. It was also not possible to contact the original pickup centre and ask them about the problem. In short, we missed activities and had stress because of no direct contact with Sixt Zurich and it caused a delay in travelling back to catch the next connection.

I paid Rentalcars.com $929.65 for a full-size car. I was directed to go to the SIXT counter at the Amsterdam Schipol airport. At the SIXT counter, the SIXT agent specifically asked me if I wanted a car at the price I agreed to or a more expensive one. I said I wanted the one I agreed to. I was not told that I would be paying 970 Euros. I signed a very small black screen. A SIXT "contract" showing a rental price of 970 Euros was sent to my e-mail after I departed the SIXT counter. Neither Rentalcars.com nor SIXT indicated to me that I might pay more than $929.65. After I returned the car on 5/18/23, SIXT charged me another $166.77. The $166.77 should be refunded to me.

In 2919 we rented a car in Italy. A year later we received collection agency notices from Sixt stating we had unpaid traffic fines while using the car; drove in Pisa on streets during restricted hours.
We researched and found this is something that happens often in Pisa so although we felt it was a tourist scam, we paid the collection agency to avoid future troubles.
I have now, in 2023, started getting daily emails from Sixt saying we owe the fines and penalties.
This is unacceptable. We paid for the rental, we paid the unfair fines, we have paid enough!

Tina Duckworth

[protected]@gmail.com

[protected]

Expedia Itinerary [protected]

I reserved a vehicle through Expedia for April 6, pick up at San Antonio International Airport, and paid in full

I was unable to complete the pick up of the vehicle online and I called Sixt customer service to express my concern about our flight arrival time and the Sixt closing time. She assured me that someone would be there to help me. There was no one at their service desk. We tried to use the QR code to finalize the pickup of our car, and it still did not work for us.

We had to rent another car. When we returned to the San Antonio airport for our trip home, in the middle of their listed hours, NO ONE was at the desk, AGAIN!

I disputed this cost on my credit card - I went through expedia and they informed me that Sixt would not refund the cost of the car rental due to their cancellation policy.

WE DID NOT CANCEL THIS RESERVATION! NO ONE WAS THERE TO GET US THE CAR! No one is available to talk to concerning this matter. Expedia tried for a week to get through to someone. I WILL NEVER USE THIS COMPANY AND WILL DEFINITELY NEVER RECOMMEND THEM TO ANYONE`!

I WILL NOT PAY FOR A CAR THAT SIXT NEVER PROVIDED FOR ME.

It is a shock to me what happened while renting a car in SixT.

When I picked up My reservation in Las Vegas Airport. Your staffs in SixT counter swapped my SixT reservation to another rental car company without my consent and knowing. Also, the new rental fee was three times higher than the original SixT without letting me know. After I finished my trip, I returned the car to SixT Las Vegas rent-a-car garage as usual without any problem.

It is very Strange !

But When I received the credit card statement, the rental car company became another company (not SixT) which charged 3.5 times higher than SixT. From SixT, my booking was around USD 1000 for 11 days (But the another rental company charged me USD 3500 from Credit Card). And this rental car company also stole my credit card info and kept using it to authorize new payments around 12 times in April. And by now, it is still doing without ending.