Sixt
Reviews and Complaints

We booked a car through sixt tried to cancel due to quarantine they are still charging me the 3 days and refunded part of my rental. During a pandemic and a mandatory quarantine I think it is absurd that they would not refund my whole rental. My husband is in healthcare and can not afford to quarantine for 14 days. They have been unreasonable and not willing to amend their policy during this difficult time.

I sent the following email to Sixt, regarding their complicity in spreading Corvid 19 virus:

Dear Brianna,

Thank you for your careful review of my reservation.

I thoroughly understand your legal position and adhering to the fine print of your contract.
However, in light of my textbook symptoms of the Covid19 virus and lack of testing possibility to confirm the same, I took it upon myself to self-quarantine and cancel travel plans as the prudent, socially respectful thing to do.

I do not agree with your statement that the WHO, world health organization, recommends public interaction and traveling while clearly showing symptoms of Covid19.

Alaska airlines fully refunded my "Non-refundable" tickets. Sixt, instead, chose to penalize a prudent citizens, such as myself, by not only charging for unused services, encouraging the spread of Covid 19, but also having the audacity of charging MORE in cancellation fees then the rental cost itself!

I find the Sixt actions very disturbing and will spend my quarantine time ensuring that the Sixt Policy, blatant disregard for customer and employee safety, and your support of Covid19 spread is well publicized in social media and all rating platforms.

Regards,
Tomasz Rondio

they are not helping in moscow office . i did crush on road but they didnt help and no answer to my call . my reservation number [protected] they was so rude and one manger talking one way and other manager talking diffrent way. they didnt send my deposit back also. i never recommend this company in russia to anybody. sixt good company but not in Russia

I have been receiving emails from Kim Hicks
regarding a payment due for 611 Euros. When I ask her about the dates the car was rented, the make and model of the car and my signed contract she doesn't provide me with any information and keeps emailing me and asking me for payment. This needs to stop. I am a doctor with 3 busy practices and have no time for these scams.

Please contact her:
Kim M. Hicks
Account Representative
Bluestone Law, Ltd
4800 Hampden Lane, Suite 200
Bethesda, MD 20814
USA
Tel: +[protected] x120
Fax: +[protected]

Thank you,
Dr. Neda Mehrabani

Hello,

I need your urgent support in regards of the reservation [protected] from Jan/24 to Jan/31. I paid with a debit card the amount of 17, 346.90 MXN including the deposit (6, 738.56 MXN). At the return of the car, I was supposed to receive back the deposit, but instead I got charged again 10, 968.34 MXN. With a total deduction of 28, 315.24 MXN

I tried to claim my money back from a charge done by SIXT rental car and they still are avoiding to pay me stating they have not received the paperwork required. A strategy to avoid paying me. I cannot understand how a company such a SIXT makes deals with easyrentcars, a Beijing based company; and insurance provided by AXA which is insured by AA Tianping PC. thus, making it very difficult to deal with them. I cannot trust a company who favors the use of theses companies. Already the information required they have it as per mails received from different personnel confirming the information sent;and where denied by them. Ref # [protected]

mounth ago (1st of September, 2019) we made a reservation (reservation number:[protected]) for 150.93 euros

On our way to Munich (in Hungary) we were robbed: all my boyfriend's (Tamas A.) official papers an creditcards were gone.
He made the reservation so when we arrived to the Hbh Munich Office, we tried to talk to the man who was there doing nothing WELID ZIAD the manager and we asked him to give us an opportunity to do something to solve the problem but he was not nice at all and said that there is nothing to do but we will have back our 150.93 euros.

We had to spend the night in the city for 100euros because our payed rented house was far away from Munich, we coud not get there without car.

Next day I called the Sixt telefonenumber I had from the page and I called them.

I talked to 2 differente men(male) after I typed the reservation number what the automat voice asked for and they said that I should go back to the office and we can change the credit card (mine).
We were suppresed and happy and went bach(1.5 hours travelling back) to have our car.

In the office nobody knew about our phonecalles and Andrea E., a nice Sixt agent helped us to understand that we were misinformed:
no way that we can have our car if we do not have the some card.
She called Ziad who said that there is no car for us(!) avilable .

I looked at the commercial text behind Andrea wich says :

Sag deinem Chef, er soll nicht persönlich nehmen""
and I thouth: wow, this is it!
The Manager of the office was absolutly not friendly but like an anamy he stoped us solving this problem.

Andrea said that we can have a brand new reservation fot 220euros but we could not do it because there was not enouph money on my account for that.

So we want to make a Complaint against WELID ZIAD and we want to have back our money as it was promised (150.93 euros).

Thank You for your attanchion

Worst rental car experience of my life! When we picked up the car we were told everything was fine with it. We noticed the tire pressure screen had been called up on the dashboard and one tire was a little low but thought nothing of it because Sixt said the car had just been inspected and all was in order.

We learned after driving for a few hours that one tire had a slow leak. We were several hours away visiting grandparents so we filled up the tire and reported the matter to Sixt when we returned the car. Sixt then billed us for the tire! They refused to respond to any of my points about my customer experience - I feel that their response was rude. I have rented many cars globally over decades of travel and have never experienced a car rental experience as terrible as this one.

Now after looking at other reviews on the internet I see numerous complaints about alleged false charges, including "scam to charge for damages". One customer reports that he even took pictures of his car when he returned it and then was sent a bill for scratches that were not on his car when he returned it and he can prove it with his pictures. Another customer reports that "If you don't take full insurance from Sixt they are looking to scam your money."

I believe that Sixt may be engaging in a deliberate scheme to commit customer claims fraud. I highly recommend that you avoid Sixt!

Hello,

This is about a car that we had rented from Sixt Car at Lisbon airport on the 26th of September. The contract number is [protected]

The booking was made by us through car rentals and the reference no of the same is [protected].

We had dropped the car back at Faro airport as as required before the stipulated time on the 28th of September at 10.30 am and with no incident or damage at all. The car was checked and since everything was pre paid, we were asked to leave and assured that the deposit would be released. The same was also done. We returned back to our country on the 3rd of October and on 21st October there was a charge of 32.85 Euros done on out card by Sixt Car. There was nothing due and we are just shocked by this fraudulent transcation!

We rented 3 x s car with sixt Den hague centrum in 2018.
Either or name Becx / or Bradbury.

This year my husband was held in airport schiphol for an outstanding traffic fine according to Sixt. 81 euro.
1 ) we have no note from sixt ever received
2 ) you v my creditcard - you always rake it so why not now
3 ) system in schiphol was down i could not pay
4 ) email send no reply

Please solve this ! This is your lack of proffesionalism. Communicate with me please!

My father and I rented a car from Sixt (Amsterdam central) for 48 hours between the 25th and 27th of September, 2019. We refilled the car and delivered it to the designated parking lot. Upon return of the car, we checked with the employee at the parking if everything was okay with the car. He checked it and stated that it was all good and had been returned in the same condition as that we borrowed it in. After this, we also visited the Sixt office and asked them if everything was good and when our deposit would be refunded. They too, stated that everything was okay and that we would receive our refund within 3-5 working days. However, after ONE WEEK post return of the car we received an email stating that they have noticed a scratch on the car which they are accusing us for. Honestly, what sense does it make to raise a claim after a week of return of the car. The scratch could've been caused by someone else and we do not take responsibility for it. This behavior on behalf of Sixt is highly unprofessional and we will never rent a car from them again. And we hope our security deposit will be refunded as swiftly as possible as they have no right to hold it back from us when we are not in the wrong.

Me and my husband travel a lot all over the world and we ususally rent a car from Budget or Hert really known companies and normally we go more for brand companies but this time I said lets try a different rental. OMG was I wrong! First of all when I got to Poland and entered the office the sales rep was texting and laughing with the person in the back later on we found out it was a manager. They informed me they don't have the car I purchased. It was really disappointing and said they can give us a better car with more money. Really? if I wanted luxury car I would get it. so we got stuck with worse car for the same money. We go down to the garage and see our car with scratches so I asked for a paper trail that those scratches are here I was informed they cant provide me with anything and if I want I can walk or go to different company. The sales rep broke off basked attached and claimed that my husband did it, my husband was not even standing next to him. it was so horrible.
Upon returning the car we were relieved and said we are never dealing with this so called company. Cheap and horrible. but upon returning home we received an email that we will be billed for scratches on the bumper. Really?

DONT DEAL WITH THIS COMPANY! I SHOULD HAVE READ ALL REVIEWES BEFORE DEALING WITH THEM..

Booking Ref No. [protected]

To Whom It May Concern,
Car hire in Miami Florida from Sixt at Miami Airport, date 3-16 September 2019. Paid bill for hire on credit card plus paid for in full for additional services recommended by agent i.e Car Insurance and Roadside Recovery.
Shortly after leaving pickup centre around 2 am in the morning the tyre pressure senor indicator light came on. Later that day after resting from our flight I drove to a petrol station and the pressure in the passenger side front tyre was topped up. The light came off and everything seemed okay, but overtime the light kept coming on and off. We were not to concerned as the tyre did not go down but due to the indicator I stopped off several times to top up the air in the tyre when it came on. Initially I thought there was a fault with the sensor as mentioned before the tyre did not go down, but I then decided to contact Sixt when it signalled once again soon after I had air put in on my way home Sunday 8th Sept. I parked up a couple of streets away from my destination to explain the ongoing issue to your agent and the fact that I had planned a 3 hour drive to Orlando to visit the parks, (this was the main reason I hired the car to take my son to the parks there for his birthday surprise gift) the following morning and was worried about the journey as I would have to drive over the highways and interstates, and could not quite understand why the sensor was coming on and off on the car. I also took the opportunity to mention that I was dissatisfied with the service from collection, the vehicle appeared not to be clean, interior and exterior which I had never experienced before with regards to the numerous occasions I have hired cars previously. It also took the agent 3 attempts to allocate us a suitable vehicle albeit I booked days in advance prior our arrival therefore it should have been ready. I would have complained there and then, but my family and I endured long flight delays due to the hurricane and we just wanted to rest.
The agent mentioned that he there might be a spare tyre in the boot of our vehicle but then advised that he would make arrangements for me to 'exchange' the car at the nearest Sixt Centre which was around 25 minutes away from where we were staying, even though I had aired my concerns about driving on a possible faulty tyre and also informed him I had Car Insurance and Roadside Recovery Cover which he should have been aware of as soon as he typed in my reference number and the fact that I was a visitor to the Country.
Despite my reservations I followed his instructions and made my way the following morning to the centre. When I finally arrived at the centre the car was inspected and I was told there was a screw embedded in the tyre and that was the root of the problem and also that it could have caused the tyre to blow out at high speeds. I went on in great horror and disbelief to 'exchange' the faulty vehicle and after a short break to compose myself, set off to Orlando with my family.
At the end of my hire agreement 16th Sept, the replacement car was 'returned' with a tank full of fuel as contracted.
A week after my return from our holiday, I started to go through my bank statements particularly paying attention to my expenditure in Florida, and was shocked to see that your company had charged me an excessive bill for fuel amounting to 108.89 dollars. This charge could only have come about due to the exchange arranged by your agent because of the unsafe faulty tyre. It is utterly unacceptable. I was not a anytime during my two conversations with your advisor's one 8th and the other 9th, as no one seemed to be answering the Sixt Centre phone where the replacement was arranged during several attempts to let them know we were on the way, again instructed by your first advisor, was I instructed or advised to fill the tank before the exchange.
As mentioned prior, my family and I were due to drive to Orlando that day so my instinct was to drive straight to the centre before the pressure reduced again during the 25 minute commute as per instructed. Therefore to learn that I have been charged for the above incident even though I paid in full for Roadside Recovery Cover and it was never suggested by either one of your advisor's to send out a recovery agent to inspect the car, replace the tyre or to recover the vehicle and deliver a replacement as a safety precaution was outrageous and very disconcerting.
I have spoken with family members and friends who have all said I am well within my rights to submit a letter of complaint under the given circumstances. I am therefore requesting a full refund for the fuel bill totalling 108.89 dollars and an detailed explanation to why a service I had paid for, Roadside Recovery, was not used or offered as an alternative.
This incident has not only tainted my family's holiday experience but mine also plus it has tarnished my faith in Sixt as a trustworthy car hire company as your service was highly recommended to me.
Your immediate attention and response to my complaint and issues via my phone or email address would be much appreciated.

Yours faithfully,
Miss Domanique Scarlett
[protected]@hotmail.com
mobile: [protected]

I rented a car for my trip in Portugal. Reservation number [protected] and paid in full $633.86. When I arrived to pick it up I was told that I couldn't take the car unless I bought the insurance for the vehicle which I was told was about $220. I was told that the insurance is mandatory. I also purchase the gas for about $70. I expected to be billed approximately $300 more. I turned in the vehicle and was told I did not need a receipt or car inspection and that everything was taken care of. When I returned back to the US there was a charge for $979.83 on my credit card! I cannot understand how my rental coat went to $1613.69 this is unreal. I am a senior on a fixed income and have been taken advantage of. I sent a request to the general customer service who explained that they requested as refund in the amount of the insurance as well as for the upgrade (I never requested an upgrade for my car so I am unclear as to why I was charged with it) I will never rent from you again and will be reporting these inflated cost to the BBB and posting a review. A rental for 17 days should not cost this when I paid in full. I am requesting a refund for the rental insurance as well as the upgrade in total of $617.80 (this is in Euros and should be converted to US dollars.)

Your agent took advantage of an elderly client who was traveling over 12 hours and just made false statements to up-sell me. Then today I was charged another $16!'

To whom it may concern,

I would like to make a formal complaint to Sixt on behalf of both my partner and I. This complaint is in regards to our experience at your car hire desk in Dubrovnik Airport, Croatia. On Monday September 9th (when picking the car up) the member of staff that served us with our vehicle consistently tried to push many (optional) products on us. She stated that she didn't "think it was right" that I would prefer to opt out of your car insurance. I am currently insured worldwide for 30 extra days with my current insurance provider, which happens to be the same provider you offer car insurance with. Furthermore, after several uncomfortable minutes, she highlighted that I could come back with the least amount of fuel possible on my return as it was "included" in your rental price. It turned out that she had added this 'pre-pay fuel' clause to my contract without me knowing that it was at an extra cost. She had presented the 'pre-paid fuel' to us as being all inclusive of the car rental fee I had paid online at the time of booking. This staff member was very deceitful and although I should have re-read the contract prior to adding my signature, I felt pressured into signing quickly, as there was a queue of customers behind me. My partner was asked to leave the area and stand outside while this happened. Furthermore, when returning the vehicle today (13th September) the staff member proceeded to argue with me in a rude manner about the cost of the total package when I questioned it, shouting my name repeatedly. My partner left her phone in the car and she rudely told her to walk across the parking lot to find the car, only for the car to have been driven elsewhere to be cleaned. She then had to go to a different desk on the other side of the street to find someone who would even listen to her. I was again asked to leave the booth in a rude manner after eventually being forced to pay for the service. 

I trusted the initial staff member on Monday, and in consequence, your company to provide a clear and efficient service, but instead I now feel frustrated with my rental experience. I have been renting a lot of cars over the last few years and I had never come across such a poor and stressful service. I understand that this member of staff's English was poor and unclear on top of her deceit but I do not feel that I should suffer the consequences as a customer. This is a formal complaint and not intended as solely feedback, so I would like to hear back from Sixt in regard to this. I hope this can be resolved and that you can ensure that this deceitful manner does not continue within your company.

Regards,
Felix Berger.

Details of dispute as follows:

1. Car Hire booked with Sixt Paris through Wotif.com

2. Car picked up from Sixt, 10 Rue De La Paix, Paris, 75002 on 21/08/2019, at 9am, returned damage free next day at 8am. My Bendigo Bank Mastercard details were taken and a hold of, I believe (the amount was never confirmed), €250 put on my credit card. Upon returning the car, it was inspected and the Sixt Rep agreed it was in perfect condition, emailing me the condition report confirming this a short time later.

3. Car returned with a 3/4 empty tank of fuel. Normally car would be returned full, but we were unable to locate a fuel station after driving around for 90 minutes in Paris. Car Rental rep advised this was becsuse all fuel stops in Paris are on the outskirts. So we agreed that we would be charged for the fuel at their higher than retail rate (approx 50% higher). So with about 50 litres of fuel at the higher rate of about €2 per litre, this charge should have been around €100. So this total would be around €350, which I believe would equate to the AUS$550 charged to my card.

In other words, they have processed both the holding deposit and the fuel cost. The fuel cost I have no issue with.

After numerous emails, Sixt say they released the holding deposit after 4 days, and that it is actually my bank that isn't releasing it. I also filled out an online enquiry form to Sixt customer service which I never received a reply to.