Sixt
Reviews and Complaints

This past summer I rented a car and hotspot from Sixth in Portugal. I've gone to Portugal for the past 6 years and I've never had any issues with the other car rental places. The 1st problem we had was at the time of pick up. They didn't have a car in the class we had asked for, so we had to pay an extra $400 euros to upgrade. We rented a hotspot for the internet. When we got to Sixth rental pick up, they handed us the key and pointed to a car and said that was ours. We went to get the car, which was parked behind another one, and couldn't open the door. We went back to tell them, they realized they had given us the wrong key. No one came to inspect the car for scratches and dents. The car was dirty on the inside, but we were so exhausted from our 7 hour flight, that all we wanted to do is leave. Going back to the hotspot, I paid 160 euros for the month. A couple of days later I received a message from Sixth saying that my contract would be expiring in a day. I called them up and they resolved the issue. Then we started noticing that the phone would over heat and not charge. I called Sixth up again and they said to go and exchange it. We had to drive more than 45 minutes to the airport to get a new one. The day we returned the car and hotspot, they did a full inspection of the vehicle and looked at every little scratch on the vehicle, which by the way were already there when they gave us the car. They even looked underneath the car. Then when we returned the hotspot there was a crack on the glass. They were charging us 200 euros to fix it, more than what I paid for to rent it. All I have to say is that I will never rent from this company ever again. This company is ridiculous. I've rented a car from other companies and never had issues.

Hi,

I would like to lodge an offical complaint about unexplained hidden charges. Details are as follows:
- reservation number [protected] dated 21 Jul 2018
- reserved car group of CFAR Opel Mokka (or equivalent) automatic without navigation
- pick up at Sixt Ljubljana train station on morning of 1 sept
- the Opel Mokka wasn't available but was offered a Renault Captur with inbuilt navigation.
- Sixt agent explained that this 'upgrade' was at no cost, therefore gladly agreed
- Sixt agent also sold me prepaid fuel in addition to the package that was originally reserved on 21 Jul 2018 (€1.09 x45litres)
- no other additional costs were explained
- was told that 'choice upgrade', although listed in the package on the rental agreement, was at no extra cost.
- I initialed the rental agreement as requested
- night of 1st, emailed Sixt with additional damages found on the car that was not marked on the pick-up papers and asked for breakdown of the 'on the road' package on the rental agreement as only a total of €149.18 can be seen without details of road assistance, foreign use, prepaid fuel, choice upgrade. The total of the prepaid fuel €49.05 didn't add up to the new total of €1, 044.92 against the reservation of €881.12
- no response from Sixt
- asked at Sixt in Split, Croatia about the costs on our rental agreement of €149.18 where we were given info of the detailed breakdown.
- 2 costs (without VAT) were never previously explained :-
I) foreign use € 40.16
ii) choice upgrade € 53.30
- emailed Sixt customer service again asking about the email sent on 1st with photos of damage to car and request for price breakdown
- received reply from Sixt saying damages noted. But was told that I accepted the prices because the rental agreement was initialed and signed by me.

I have been deceived and unscrupulously charged an additional €114 that was never previously explained or agreed.
If the foreign use is required for cross borders, I should have been explained upfront.
The price for the choice upgrade should be refunded as I have never requested for navigation system as I have my own devices.

I look forward to a refund for the incorrect charge for the choice upgrade at the least.
Thank you

Hello,
I booked a car a month ago through your company and was supposed to pick it up in Milano Bergamo airport today. Unfortunatelly I had to face a disgraceful service from the company Sixt.
‌I have a valid driving license that I use abroad when in I am in EU (I never had problems so far) was refused by the desk manager who didn't want to help me to sort out the issue and I was forced to call +43 money without getting an answer on the phone from cartawler representatives. After returning to the desk me that its my problem and did not want do anything to help us out, I asked her to give me some paper that confirmes that we didn't get the car and her name. But she refused and acted very improperly shouting and threatning that she will call the security if I won't leave the desk. Her name was Sabrina.
For this improper and disgraceful behaviour I request to cancel my reservation and to refund me the money for the car that I have rented and didn't recieve.

Several weeks before arrival of my family to Portugal I've booked a car at Sixt at Lisbon airport under the booking reference [protected] (on the name of my husband Drago Kos). According to the flight itinerary, we were foreseeing our arrival to airport and pick up of the car on 26 August, 2018, at 23.00.
Since our flight from Vienna was delayed for approximately four hours, we've made appropriate changes to reservation, announcing our arrival to Lisbon on 27 August, 2018, at 02.00 in the morning, for which we've received booking reference [protected].
When we've arrived to the Sixt counter at Lisbon airport at 02.00 in the morning, it was closed. Therefore, later in the morning (at 09.35) my husband went to Sixt again. At the counter he was told by the sales woman that she can see in the electronic system that previous booking (No. [protected]) was cancelled but she could not find the new booking (No. [protected]). Therefor, she required from my husband to sign a brand new leasing contract in order to rent a car, which he did and got a contract with reservation No. 835727-1 and reference [protected]*. He paid for leasing with his credit card and we normally returned the car after one week.
On 2 September, 2018, I was surprised to learn that despite the cancellation of the first contract [protected] ) and »absence« of the second one [protected]), my credit card was charged with 120 EUR on 26 August, 2018.

I am firmly convinced that Sixt had no reason to charged me with 120 EUR and I would like to require the money to be wired back to my account.

With best regards,

Tjasa Slokar Kos

We rented the car in Salzburg for two days. We returned the car with no damage, and no one checked the car while we were returning it. One week letter we get a damage invoice with a photo of minor scratch for 720 euros which is ridiculously high. We denied any blame for the damages but they are not accepting that so we thought of paying this and end the matter. They have cooperation with only one car expert who charges very high. When we got a second opinion from a popular car repair company in Austria, they declined that because it was not presented in a certain format. This is pure cheating. So disappointed!

Re: Belfast International airport rental.

Collision Damage Waiver (CDW) overcharge - Agreement # [protected]
On June 13th, 2018, I reserved and prepaid for my vehicle rental (€854.23), and picked up the vehicle on August 2nd, 2018 for a rental period of 14 days.

At the desk, on August 2nd, I presented a letter from USA MasterCard (Alliance) acknowledging that I didn't need the additional collision insurance, as this would be covered through the credit card company. I was advised they couldn't deal with this at the desk, as I had previously prepaid for this coverage. (I was unaware that I had already paid for this coverage, as the online form seemed to have a default built in to include the cost of this coverage)

So, the desk official with whom I was dealing, agreed to call the representative at Alliance, USA to corroborate the validity of the letter, and their coverage. This was done, but again, I was told they still couldn't deal with a reversal at the desk. The Alliance representative, who was still on the line, then said that prior to me signing the rental agreement, my dissent (to being forced to accept this coverage) be acknowledge on the agreement form itself. So, the following words were added by Sixt to the agreement, for my subsequent follow up.

‘CUSTOMER ATTEMPTED TO DECLINE THE CDW. WE WERE UNABLE TO DO THIS AT DESK'

The desk representatives were very polite in a situation that took up to 30 minutes. However, they said they were unable to cancel the collision coverage at that point.
So, having provided the paperwork necessary from MasterCard to enable me to decline the additional insurance, I was in fact, charged for an unnecessary service. At this stage, I needed the vehicle immediately and wasn't in a position to spend further time, as other customers were waiting in line.
Sixt, please make good this overcharge. Other than this matter, everything else was handled in a professional manner.

I am extremely dissatisfied with my car rental experience. There was no car!
e-Voucher No: 3567906 - pick up July 17, 2018 Athens Airport, Greece.

I booked a vehicle through ECR with Sixt rent a car over 4 months ago, and was provided confirmation of my booking.
I paid the initial deposit (which I now know is just ECR's commission) at the time of booking. The contract clearly states that the
balance is payable at the rental desk.
-> from the contract e-Voucher No: 3567906:
" The amount of EUR 742, 61 is payable at the rental desk. "

When I got there I was told that no car was available and waited over 5 hours to find alternative arrangements with no help from the Sixt car rep at the Athens Airport.

You left me no choice but to rent another vehicle from a different company, pay the commission AGAIN, and pay double the price at the current market rate which was EUR 1123, 26 plus commission EUR 171, 30. * I paid this amount in full out of my own pocket*

This is completely unacceptable.
Basically, because I booked so early, your company (Sixt) knew they could rent the same vehicle for more money at peek season.

THIS IS FRAUD

In addition, the car I ended up renting from another company a VW Golf.

I originally chose the booking with Sixt because I DID NOT WANT TO RENT A VW GOLF!
...but i ended up with the car I didn't want because Sixt did not honour our contract and left me stranded with no alternative.

I was told on July 17th that Sixt will reimburse me the difference in my car rental costs as well as one of the commissions paid to ECR.

By my calculations, I am owed the following amount:
e-Voucher No: 3567906
original contract cost: EUR 742, 61
original commission paid: Mar. 19, 2018 WWW.ECONOMYCARRENTALS.COMIraklio AMT 60.15 EURO
(1) Total: EUR 802, 76

e-Voucher No: 3848579
second contract cost: EUR 1123, 26
second contract commission paid: July 17, 2018 ECONOMYCARRENTALS.COM IRAKLEION AMT 171.30 EURO
(2) Total: EUR 1294, 56

(2)-(1) = EUR 491, 80

YOU OWE ME 491, 80 !

Dear Sir/Madam,

I've made a reservation and paid for it on July 24th.

When I arrived the lady on the desk at the right in the reception, said that my reservation was not there and after much insistence from me that she only had a Kia Sorento available. The Kia Sorento, would not resolve my issue because I had a lot of luggage and therefore I was not able to accept it.

This is the second time, that the same Lady has had strange behaviours. Last time, I had an issue with the car, and she said that the Insurance I had paid would take care of the situation and would pay for the invoice; however, nothing happens and I was forced to pay a fine because I believed her and that insurance would take care of it.

Hence, please confirm my story with the Sixt Eindhoven Vestdijk, and return my payment.

Thank you in advance,

Maria A de Lacerda

I spent 20 mins on the phone with a Six rep, purchased a luxury rental, to head to San Diego for the day with my family, who all had surfing lessons for 11 am. I ubered 20 mins to the Santa Monica location only to find out that I could not get the car because I did not have a major Credit card on me... I had businesss debit, and person debit. No one told me I needed to bring a major CC with me. So I had to cancel my family trip, and uber another 20 mins back. I asked for a manger, they lady told me nothing anyone can do... but when I called Sixt customer service to cancel, they said I could have gotten a non luxury vehicle, which the six rep at location did not mention. So apart from the Uber rides, and surfing lessons for 3 (non refundable), my family and I missed out day in San Diego. Incompetence is to blame. I will NEVER use this company again. I mean never... I will tell everyone who will listen, and I will blast this experience all over social media. I'm a pretty easy going guy, but this experience has really upset me. I can't wait to use your competitors, and NEVER use SIXT again. EVER!

We rented a car from Bergen, Norway airport on 17th June 2018 for 5 days and we were given a form to sign with existing damages noted on the form. We returned the car on 22nd June 2018 in the parking lot without causing any damage. Normally you are supposed to return the keys at the counter and the car is checked at the later stage. But fortunately a uniformed representative was present in the parking lot and we checked with him if we could hand over the keys to him . He took some good time to check the car thoroughly and confirmed everything was fine and we handed over the keys.

The next day we got an email stating new damage has been found "Scratch under front bumper" and we are liable for the damage. We were shocked to read the email as the car was driven on highways throughout and there was no way we would have caused damage without noticing it. Moreover, the car was being checked by the representative and any issues should have highlighted then and there. Also it was not practical to check if any existing damage was present under the bumper while picking up the car.

Our credit card was being charged for NOK 3528 for damages which was more than the credit card deposit held and there was no authorization for the amount charged. We tried contacting Sixt several times through email but a general response is received after a week stating "a damage has been found and you are responsible for the charges". We have raised a complaint with the bank against Sixt for charging more than the authorized amount and should be getting some amount back but still the credit card deposit amount cant be claimed back.

I and my wife are frequent travelers and have rented cars across but never had any issues. It is disappointing to have such experiences with reputed companies like Sixt. And it seems to be a common way Sixt raises such false damage claims to make some extra money.

I recently had the misfortune to rent from SIXT at Bristol Airport UK. I arrived at the office at 0010 only to be told that there would be 100 pound surcharge as the office closed at 2359 (It's at an airport) along with a premium charge of 20 pounds on top of the charges published + VAT at 20%. Anyway, the car park had moved and I had to walk an additional distance about 8 minute walk in the rain to get to the car, then the car was not in the correct bay, so had to do a Peter Kaye, clicking the remote to locate the car. I was told to return the vehicle and post keys back in box after rental. I did this as described below and to my amazement they charged me for an additional day. To date I have completed their complaint form FIVE times and have not even had an acknowledgement. Still waiting for refund, apology... but not holding my breathe!

Dear sir/madam, This is the Fifth time of asking, I received invoice no. [protected], today and found you have charged me for three days rental. The car was returned at 1500 on 19 June at Bristol airport and the keys posted into your key ring returns box as directed. I note that you collected the keys at 0709 the next morning. The car was parked in the bay right next to the office. I cannot believe this was not emptied until the next day. I require you to amend the invoice and send again, refunding me in the process. I have other complaints about the situation in Bristol Airport and wish to set them out with one of your personnel. Please contact me by email. Mr a kershaw

Sixt advertises unlimited mileage on their rentals. Based on this, I rented a car for a roadtrip I had planned. Nowhere in the reservation process or contract does it state any restrictions on the mileage. Upon renting the vehicle, I see fine print stating geographic restrictions on where in the US I can drive! This was never mentioned and now they want over $1, 000 in mileage charges! They are charging .50 for every mile outside their "zone"! The kicker is the car I rented in Dallas had Florida plates, but I can't drive it to Florida? SCAM!

i rented a car on june 14 th in denver for a family reunion inBerthoud Co my wife has found out she has parkinson so we are unable to make trip so canceled reservation on July 12 th was charged 3 days rental called billing reduced it to 100 which i do not feel is right I'm being charged for something i never received that has never happened with any rental company i have ever used before i will never use six again ever and will pass it along to friends

Hello,

I rented a car from Frankfurt Airport. I picked the car up on June 24 and dropped the car off on July 6. My reservation number is [protected]. When picking up the car, the agent asked me if I wanted to purchase insurance . I declined.

When I returned the car, the attendee examined the car thoroughly. There was no damage. The attendee even wiped some dirt off the front bumper of the car to see if it was a scratch or simple dirt. It was dirt. The attendee said the car was find and that we were free to go.

On July 9, after I am back in the United States, I receive an email claiming damage to the car in 3 different locations. The Damage number is [protected]. SIXT wants my auto insurance to pay for these damages. The damage to the car did not happen when the car was in my care. I am very concerned that there has been some deception. I have no way to address this matter as I am back home. I do have 3 witness that were with me in the car for the first week, and can vouch that the car was in no incidences. The second week, it was just me and my partner, Ted Widmayer. He can vouch that there were no incidences. He was also there when I returned the car, and the attendee carefully looked the car over. I can get written testimony from all 3 witnesses if necessary.

This is very concerning .I suspect something is not on the up and up here.

Please suggest how I can best take action on this matter.

Customer service at Sixt is disgusting. Staff are so rude and we were charged double what we were quoted. After an hour of trying to understand why we gave up and just wanted to be out of the office.
We were served at Zagreb Airport (Croatia) by Kristina S on the 29th of June.
The fact that we were charged double was so unfair and the fact that Kristina just kept shrugging her shoulders saying "that's how it is" made the experience even worse.
Absolutely disgusting.

My name is Catherine Blaauw
Renter reference 220825
I rent a car through Flizzr at the Dublin airport on 07/06/2018. I was told at the desk that my credit card was a debit card, which was not true. At that time, I didn't know that the word credit is written on my credit card (a visa premium card). I refused to take the insurance suggested as it is included on my visa card. I agreed to be charged 1, 500 euros to cover the franchise. The guy told me that the refund of the franchise will be charged a 75 euro commission. On the agreement renter copy, no such commission is mentioned. The car was returned without damage and I was refunded 1, 425 euros. Sixt desk who confirmed that I should not be charged any commission. Obviously, I am expecting to be refunded with 75 euros.
On 25 June, I sent a mail to the Sixt customer service. No response as of today.
Renter reference
Thank you for your help.
Catherine Blaauw
[protected]@aol.com

I would like to complaint about your cancellation policy. In the rental terms and condition, they stated that it will charge 3 days cancellation fee. I agree rule is the rule. However, there are still quite many special cases during the travel booking they need to consider. Basically I am planning a trip in EU with my friends and there is a lot of schedule needs to be aligned during the whole planning. I booked the rental car through sixT but suddenly realized there is a mistake of this reservation due to misalignment with my friends' plan. This has pushed me to cancel the reservation, since we may just take public transportation instead. I contacted reservation department within two hours and found that they still have to charge me the cancellation fee.
I wonder if they could be a little bit flexible. Right now, for most of airline ticket booking as I am aware of, they allow for 24 hour free cancellation no matter ticket is refundable or non-refundable. I also have a lot of experience of dealing with hotel booking and car rental with other companies for nonrefundable reservation. I always get free cancelation if travel plan suddenly changed due to some uncontrollable reasons. Could they show a little bit care with your customer?

I seny below email 10 times and also informed drom their web site but no feedback.

Dear Officer,

The price of this Invoice us totally unacceptable due to you charged me additional one day fee unjustly. Because i drop off the car on 17th of June instead of 18th.

Our flight arrived lately on 7th of June and we went directly to Sixt. We waited for our turn. As you see the attachment of bill, time out hour is 18:32. But even the pick up hour is 18:32 your officer wrote 17:30 for drop off? All around the world including Sixt Turkey and other companies charge price based on days not hours. But this is not the issue. You can check my booking price issued on 22.05.2018. The price was 371.25 usd but your officer issued a bill at 614.46 usd and when we asked (it should be told before issueing bill) told us that he added Liability Roadside Assistan. He told that we dont have to get this from sixt but we have to get from somewhere then we said no problem. We accepted total 614.46 usd (see attached bill). We waited for 2 turn there and then a woman direct us to wrong car (please check surveillance cameras) then we asked a man that we cant find the car and he direct us to another wrong car (please check surveillance cameras). We were able to left Sixt office approximately at 7.00 pm.

Now I have the proof that Sixt is really is evil disposed company. 2nd attachment is the parking ticket taken on 17th of June from Anchorage Square Garage which means I drop off the car on time. please check hour on ticket. Me and my husband searched for parking place on C block for 10 minutes. We parked and my husband had to run to Sixt office and he drop off the car keys to officer behind In and Out. He asked him several times if everything is ok or not he had told everything is ok and only get the keys. Also he asked for if he can call a taxi for us but he Rejected!. How rude behaviour...

We have never been in there on 18th of June we delivered on 17th of June. Check security cameras of your officeand the garage. What kind of unearned gain is this?

In sum;

We pick up at 19.00 on 07.06.2018
We dropped off at 18.40 on 17.06.2018 (you cant allege that i delivered at 18th of June I was not even there on that date.) I also added garage photos because I dont trust Sixt due to unrespectful acts. Lets suppose we drkp off the car 1 hour lately...I rented car on 7 different european countries and every rental company has 1 hour traffic tolerance including Sixt Turkey. But on total our time never expired based on day. My husband is special customer of Sixt Turkey and we still cant believe this issue is happened. Please call Sixt Turkey.

How dare you can write 18th of June for drop of on Invoice? You know my rights about this slander, right?

Behaviour of the officers and this additonal day fee is a big shame of humanity.

I kindly request immediate rebate of 57.69 usd to my account. (bank charge belongs to you of course)

Ajda Filizi

Hello,

On february a friend of mind booked a rental car.
When she's arrived pickup the rental, the man at the hertz front desk ask for a us driver licence + us credit card... She were from france so she ask me to put my credit card on file, so I did, but I was clear with the front desk, I do not accept any charge my personal credit card!
He say don't worry this is just for te nothing will be charge cause the booking is already full paid, the toll and fees will be charge on the main card who paid the booking.

On 02-08-18 I get charge of $88.80 additional driver, but my friend never receive any email with the detail.

On 03-21-18 I get charge for $ 293.85 (for what? They told me the fees?) so you charge people with not send them any prouve or details? You charge card where they won't in the contract?/! We choice your company because we told you were professional and serious... I will for sure never rent with sixt and I will call my lawyer to see how we can fix this issue.
I make a claim to my bank because again I was not suppose to get any charges!
On 05-19-18 the claim was refused, they explain me that because I give my card I do not have possibility of any thing! Unfair I didn't sign anything! I should have. Why your company didn't charge the main card?

I'm asking you to refund the money on my credit card and to send me all the detail of this amount.

Confirmation # [protected]
Number of rental voucher # us886091640
Compte / account : 187705
Name of the reservation: laurent vignolles
Name of the main card: kisema masini maryam / last 4 # of the card who paid the full booking: 4954
Vehicle : kia forte sal pe

Let me know if you need more information.
Thank you to do your best to fix this as soon as possible.

Best regards,
Priscillia duval
Priscillia. [protected]@gmail.com

What a comically nightmarish experience I had with Sixt, which managed to sink beneath even the low bar I've come to expect from companies in this era of corporate fraud and disingenuous customer service.

I made the rental reservation through Kayak as I've done dozens of times in the past, and then had to cancel after my trip changed, as I've done a few times in the past.

You would think this would be a straight forward, uniform experience.

Not so with Sixt.

I followed the instructions on the receipt and called Sixt customer service. Turns out, there's no way to speak with an actual human through their hotline and they redirect you to their website for any and all problems.

The website proved unhelpful as it required a security code that I didn't have since I booked through a 3rd party website.

The website told me to contact Kayak.

Kayak sent me back to Sixt.

I decided to call the Sixt office at the airport directly. After 30 min on hold I got in touch with an employee who told me they can't cancel over the phone (?) but to send me cancellation request via email.

I did immediately, emphasizing that if there were any problems to have a human contact me as it took the better part of a day to reach one.

There days (!) later I got an automated email telling me to cancel online.

Again, I responded immediately, saying that I didn't have the security code and couldn't cancel online, which is the reason I tracked down a person to help me cancel in the first place.

Three days (!) later I received an email on the eve of my trip with the long awaited security code and a notice that I would be charged the full amount because Sixt apparently has a non cancellation cancellation policy.

Basically, once you book you're gonna pay whether you use them or not.

This would have been helpful to know at any point throughout the process, but it's virtually impossible to get human interaction with them, and when I did it was never brought up until the 11th hour, after a week of fruitless phone calls and multiple emails, when it was too late to change anything.

This has been an absurd experience, like a spoof comedy of a bad company. Yet truth is stranger than fiction, and Sixt is apparently a real company with truly appalling customer service.