Sixt
Reviews and Complaints

Dear Sir or Madam

I would like to lodge a complaint regarding an issue I recently encountered with SIXT Rent a Car .
On March 29, 2018 I rented a car online to be picked up in Siegburg, Mahrstr. 6, 53721 Siegburg, Germany.
I entered my Canadian address online and noted that I would pick up the car around 12pm (noon). I got there at about 12:30pm and the rental office was closed, it had apparently closed at 12pm (noon) unknown to me.
I called the emergency number displayed on their door and left a few messages. I also called the 0-1806 66 66 66 number displayed on my confirmation and left a message on that answering machine as well. I later phoned the SIXT office at the Cologne Airport to see if they had a car available, unfortunately they were unable to help me. I then cancelled my booking through the agent at the Cologne Airport location.
Coming from Canada and then stranded in Siegburg, Germany without a car you can imagine that I was very upset, especially since it was Easter and most of the other car rental companies were fully booked.

When I booked the car on March 29, 2018, I would have expected that somebody would have pointed out that I booked the car for pick up 12pm (noon) on a Saturday once the order was reviewed since that was at the same time the car rental place would be closed. Flying in from overseas and taking a train to Siegburg, it is hard to be punctual and to estimate an exact time to pick up a rental car. Your agents should have ensured alternate arrangements would be available for me to pick-up the car after hours or contacted me once the booking was reviewed.
This oversight caused me to be temporarily stranded as I was finally able to locate a rental car in Bonn, Germany for about 300 Euros more than my reservation with SIXT in the same category of vehicle. In addition, I incurred transportation costs to get to the new car rental place.
I'd like to also mention that not a single person called me back to answer the messages I left on the answering machines to this day. This behavior is unexpectable. If you have an emergency number available, at least someone needs to answer or promptly call back.

Please contact me by email so that we can discuss this and come to a reasonable conclusion. Thank you, I am looking forward to your reply.
If you need any further information please contact me.

Sincerely,

Gaby Jegelka
email: [protected]@shaw.ca

4/8/18 to 4/11/18 rental dates
Contract No. [protected]
First of all, the sales person, Ms. Raffaela K was very nice until she noticed that I wasn't hearing her very well when I was picking up the car. She began to speak faster and softer. I was led to believe that my regular rental agreement had a reduced price for a different vehicle. I agreed to the change and was not told that the charge would be an extra $24.99 per day. She also chastised me for not wanting to rent a Mercedes in Atlanta. My vehicle was not in the parking spot I was told so I had to walk up and down the parking garage until a Sixt employee helped me find it. As I was driving to my hotel I noticed the spare tire leaning on the back hatch door window partially obstructing my view. Having a CDL licence, I just used my side mirrors and thought nothing of it until the hotel attendant put my suitcase in the back of the car when I was ready to leave. When he opened the hatch to both our surprise the tire came tumbling out nearing hitting him. He's now looking at me with hate filled eyes while I profusely apologize for the rental company's incompetence. I put the tire back in the car and took it back to the rental center.
More care should be taken to make sure your vehicles are in safe operating order and your reservations people should not take advantage of a handicapped person's hearing loss.

On 3/15/18 My husband and I arrived in Orlando, Fl. to pick up the car we reserved through Priceline #[protected] for a 10 day trip. I paid $457.18 to rent a midsize SUV and when we arrived to pick it up, they charged me an additional $117.14 for an extra driver. My decision to rent the car through Priceline was based on the advertised "best price". The overall price was far from "best price". I have not ever heard of Sixt and on my own I would have rented from another company as I frequently do for business travel. I would like some adjustment to the overall price of $574.32. Please contact me regarding this.

Teresa Kintigh
[protected]@hotmail.com

on your customer support line there is no way to get a live person - ever.
it takes you into a menu of options, none of which worked.

I am trying to confirm a reservation for which I have already paid and cannot get a confirmation for.

even the website doesn't confirm
i'm getting a bad feeling about sixt and am thinking there might be a scam involved

Scams - beware!
1. In attempt to get you to pay for the extra insurance they might say that the credit card you have provided does not work. The rep puts in the wrong expiry date
On ringing up the credit card company they will tell you this and once corrected the card suddenly works!
2. Even if you return the car scratch and damage free, clean and refuelled to the top and on-time, they frequently take money straight off your credit card once you have returned back home without even telling you why.
When you enquire they then try all their cards - the car was returned late, do you have the receipt of the refuel.
It's corrupt through to the core

I made my reservation two months in advance for my trip in Europe starting Dec21 in Strasbourg and finishing Dec24 in Berlin; I was looking specifically for 4x4 and SIXT had confirmed BMW X3 or similar class. I could not find any special mark for winter tires at the SIXT website while I had been making my reservation, so I put a special comment that winter tires are required because I was planning to travel to Germany.

Unfortunately, no cars of BMW X3 or similar class had been available when I arrived at SIXT office in Strasbourg on December 21st ( while I had booked almost 2 months in advance) so I had to downgrade my order and got 2 wheel drive, although SIXT guaranteed 4 wheel drive vehicle. I was very disappointed.

Dear Sir

I rented from you so much time and never faced
Any problems, in invoices in cars, I always return
Your cars in perfect condition

This invoice is not acceptable,

1st I did reserve the car and payed it in full
I did not ask for anything more, the
Lady in the counter offered me an upgrade
For extra money and I refused
She put me extra charges without asking me and this is not acceptable
If I go and change all my booking why I book and paid in advance ?
The car I took was almost empty in diesel, she wrote 2/8
The guy who gave me the car told me it's less
Than 1/8 and he will correct it
I returned the car with more diesel than I took it
So if you are very honest I need remboursment
Not you charge me, please check my points
And let me know, I only rent from your company For years, but if this situation is not solved
Correctly, you will loose a respectable client that
Never caused any trouble from years, you can
Check my records with you, in Paris in Germany
And a lot in ferney voltaire

Thanks and best regards
Riad Greiss

Damage Invoice #[protected] Rental from Madrid Spain, Rental Agreement [protected] Date of Rental 19/5/17 to 5/29/17 License Plate 4954JXN

When I returned the car, the employee looked over the car thoroughly. She made note of a small scratch on the side of the car. I inquired as to what she was noting and she showed me a very tiny mark. This was very hard to see. I was told there was nothing for me to do, it was too small and I was not responsible.

I later received a notice stating there was a scratch to the rim and asked if there was an incident. I replied as I stated above and advised them that there was no rim damage. I know there was no rim damage. I took extra care of the vehicle, I treated it like it were my own.

My reply was ignored and instead I continue to receive invoices for the rim damage, admin fee, and now a late fee.

When I rented the car the employee at the desk was friendly up until the time I refused the Sixt Insurance. She warned me several times that everyone takes insurance and became upset with me when I refused. My belief is that Sixt did not make the extra money they typically would by pushing the insurance, so instead they came up with a reason to charge me. This is very upsetting. I rented this car on a very special vacation with my daughter; this was the first time I ever used Sixt. I rent vehicles on a continual basis for business travel. I have never had a complaint against me. I am the person who parks their car away from everyone at the end of a parking lot so there are no door dings.

Hi, I rented November 3 a luxury car from your fleet for 13 days spending $1786.94. As usual when I come in Europe I use your service of luxury cars only.
This time the Mercedes got some lights on.
- active lane keeping assist inoperative
- traffic sign assist inoperative
- active blind spot assist inoperative
- active brakes assist functions limited
But worst the
- traction control is off permanently ... this car is 500hp rear traction, outside it's rainning and I don't want to risk my life, it seems really dangerous to drive.

Im a safe driver but this is a lot of lights for the price I pay especially because I come regular. I took pictures of each lights popping up.

I can send them to you through an email.

[protected]@gmail.com

Waiting your fast answer. Thank you very much

SIXT terrible service. I rented the car with them, returned the car in perfect shape, 5 days later they sent me e-mails reporting that I had knocked on the car, 5 days everything could have happened the car may have been rented again, may have stayed in the garage and Someone has damaged. I am having to file a lawsuit against them for continuing to say that I was the badi ! When will a car rental company only see the car after 5 days? Nonsense, DO NOT hire theirs.

Hi I had a reservation for a Mercedes-Benz CLA or similar fron September 27 2017 to October 1 2017 but I live in Puerto Rico and all flights were cancelled, all comunications felt down and It was a Caos for that reason was imposible for me to get there, just today got internet thats why Im writing today, the reservation number is [protected] if you can refund what I paid to my credit card I would appreciate it, thank you!If you have any question my email is [protected]@gmail.com

To whom this may concern:
I received a bill for $88.96 for gas for a car I rented on September 5, returned 7th 2017!
I returned it with a quarter tank of gas, the car has a 15 gallon tank! There is no way at 3.29 a gal. California price it cost that much to fill that tank!
I was told it would be the cost times comprobable the gal needed to refill, other wise I would have filled it myself! You ripped me off!
I will never rent from you again, and I will tell everyone I can to do the same when they travel!
A completely empty tank would have only cost me about. 53$as I said it had a quarter tank!
Sincerely,
Diana Cimei
200 W.Washington
Magnolia, Illinois 61336

Invoice # [protected]
Reserved the car on 7/10/2017 and paid in full for 9/6 thru 9/9. $96.99 was charged to my debit card. I turned in the car a day early due to Irma and another $220.69 was charged to my card. I though I paid for the rental up front. Why was I charged when I per Paid for it. My reservation number was [protected].

Kenneth Seiger
[protected]

INRE: Joshua Rollins vs Sixt rentacar Doc # [protected] Date: 08/31/17 I am reaching out to Corporate office of Sixt in hopes I'm treated much better than the we were treated at your Atlanta Hartsfield key pickup booth. My mom's debit card was charged to much money! I need a supervisor in corp. to call me ASAP [protected] cause an error has been truly made.

I tried to cancel my reservation via email to [protected]@sixt.com but I didn't get any answer from 2 days. Please cancel my reservation No [protected] and refund my credit card because of hurricane Irma my flight was cancelled and I cannot take my car 15th Sept in Miami. Please contact me via email: mich.[protected]@gmail.com
Please respond ASAP
Yours sincerely,
Michal Zajac

Greetings!

I would just like to inquire about my supposed to be refund from my deposit during my availed car rental service in your turkey MARMARIS branch.
I payed 1, 500.00 TL and was advised that this amount will be refunded in my account. This does not reflect in my account's report up to now.

attached herewith is the contract and receipt during the said transaction.

Would appreciate any refund information.

Mr. Ahmed AL Subhi

SIXT Funchal Madeira
Rental agreement - 424830
Reservation number - 471554-1

I travel globally and thru out Africa and have rented vehicles from various companies and have never encountered an incident of this nature that is blatant thievery on the part of this company. In my experience, if a car rental company does not has the original vehicle available you are given an alternitive in the same class or at times and vehicle in a higher class if there is nothing available in the orginally booked class.

I booked a vehicle on line with Rental Cars.com and paid in full for the duration of my rental from the 11th August 2017 to 20th August.

When I arrived to collect my vehicle i was told that the vehicle iI had booked was no longer available. I requested i receive a vehicle that could accomodate 2 large bags as per the original vehicle that i had booked. The agent mentioned that she had a BMW available and i mentioned that would be fine as long as it could accomodate the 2 large bags. To my understanding i paid the deposit and the additional all risk insurance for the vehicle, which i qweried as i thought that this had already been covered when i initially booked the vehicle on line.

When the attendant swiped my credit card i qweried why the total was so high as i had already paid for the booking of the vehicle on line. The attendant mentioned that she had no view of what i had paid on line as she had no access and that i should take it up with Rental Cars, as there was a possibility that i hadnt paid and that there was a reserve payment on my card.

When i was able to get on line again i checked that i had already paid for the vehicle including top up insurance and sent a mail to Telma at SIXT on the 14th qwering a break down of costs as i had already paid for the vehicle on line. I only received a response 2 days later, by which time i had already called in to the call centre to find out what i had been charged for. When i was informed that i had received an upgraded vehicle i requested that this be cancelled immediately as i had never agreed to an upgrade and that i rather return the vehicle for a vehicle of similar class as once again i had never agreed to an upgrade.

After various mails and calls the branch manager twice refused to assist in this matter, even though i had to wait 2 days for a response from SIXT Madeira my intiall qwery was 3 days after collection. The branch manager refused any type of assistance in any way except to say that they could not remedy the situation in any way, which was utterly disgusting. Had my intention been to accept an upgrade in any way i would never had qweried the rental 3 days later after checking i had already paid. SIXT Madeira refusal to even consider assisting in any way is clear proof of their intention from the onset.

My initial booking on line with RentalCars.Com i was charged in the region of 525 Euro, i was charged a further 1063.00 Euro including the deposit for the vehicle in total just under 1600.00 Euro this is an absolute robbery and manipulation by SIXT counter personell!

Had SIXT branch manager been willing to assist or atleast be forthcoming in some manner these astronical costs could have been averted in the first 3 days of my original qwery.

All i ask is that SIXT reverse the additional costs and charge me for the original class vehicle i had hired, as i never knowingly accepted an upgraded class vehicle.

(I have tried to load the string of communication mails on this page but have been unsecessful, i have it all on record)

I have rent a car with sixt at porto airport, from 30 of may till 6th june.
On the 2 of august sixt rent a car mouriz took 6, 60 € from my credit card, without any explanation.
I want to know why.
Sorry for my english, being french.
I tried to phone at your agency in porto airport, but never succeed.
P. Taillandier
[protected]@yahoo.com
18 rue de la haute noë rocard
44120 vertou france
Tél [protected]

I have made an online reservation to rent a car from August 11th till August 15th. I went to the agency and at the first moment the SIXT representative tried to give me an inferior car. Not same category as I have payed for. So I had to ask him to change it. After I did it, i noticed he got a little mad. Ok so far. But he said that he would strongly advise that I would take extra insurance. I said that the car would not be used. Only would take it and leave at the hotel parking. He tried very much to sell me this extra insurance and I said not. This doesnt make sense to me. If I said no, is no. But ok. I took the vehicle all by myself at the Hotel (Double Tree, where the car were parked), no one went with me, I had to find the car all by myself, find the exact floor, it was really uncomfortable, but after 10 minutes, I could find it, went for my destination, the car stayed parked at the Hotel all the time. Then I went back to the hotel to deliver the car at the agreed time . There was no representative of the company. I went to the hotel, the same place where I took the car on the first day, and asked if the SIXT representative were there. The receptionist told me that I should park the car exactly where I took and give her the keys and document of the vehicle, along with the parking ticket. I waited a few moments hoping that someone from SIXT would appear, but the door was closed and lights turned on. As I took the vehicle at that location and I had a contract to follow, delivering the vehicle at that time and at that location, I left the car. Next day, AT THE END OF THE DAY I received an email from SIXT representative saying that he would charge me 223 EUR extra considering a 'new' scratch that he found.
First of all, there was no new scratch at the vehicle, it was quite impossible to happen considering the location that the car stayed parked the whole time (no cars next to the passenger side). And I checked the vehicle when I took the car from the parking anyway.
Second, I was not present once he made the second report and it is not right simply say that he found a new scratch. That door was already damaged, nothing new was found. But anyway he charged my credit card UNFAIRLY. I am sending this message because after I disagreed with the charges he was really sarcastic and ironic with me by email saying that if I didn't want extra charges I should have taken the extra insurance. That moment I realized that it was planned since the beginning or something related. The only thing I know is that I didnt do ANY damage to the vehicle. I even CLEANED the vehicle that was a mess, the child chair was DISGUSTINGLY DIRTY and I cleaned. Now he is saying this, it is really sad to break with reputation of a whole company because of this.
I will go to the police since this is fraud to me. And I will not accept to be part of it. My money is fruit of my work, I dont simply give to fraudulence activities.

Booked for a car 25 days prior to departure with sixt rent a car in Basel French side

5 days prior to departure i called to find out the possibility confirming car type as p i booked Mercedes E class They have informed me that they can not guarantee car type but would offer me a car in the same category an asked me for my reservation details once i have given them the reservation # they have informed me that my reservation was cancelled, i was chocked to hear and they accuse me for cancelling the booking online

they however said we can rebook the car for you ask the same condition and rates which they have done and i have received an email with reservation details

27th July flew to paris and then took the Train to basel to pick up our car and proceed with our journey once i got to Basel french side at hertz counter

they chocked me a gain and said that my booking was cancelled and they had no car to give me, a terrifying moment travelling with my two young children 4, 9 and my todler a year old were at basel airport with no car to pick to carry our holiday and staff had nothing say but we are sorry sir it is a Sunday and we dont have even a number of a manger to call and you are black listed

I had no choice but to start speaking to other rent a car company for two hours where none would rent a car for us with no previous reservations

i then spend 30 minutes online with my mobile and the week internet basel airport offers until i have a car from hertz which was last minute double the price

I then emailed Sixt to enquire what has happened and why my booking was cancelled i got a rely few days later and they have accused me for canceling the booking my self via an application and when i enquired about the date they have given me 27th of July which was the actual date when i first left home on air France flight an had no internet what so ever

DO not Trust SIXT rent a car as this will happen to you one day