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Sixt

Sixt review: Rental car overcharge

J
Author of the review
11:31 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I rented a car in Los Angeles, returned it after one day as I no longer needed it. signed out with checkout person. Went to hertz to pick up a different car. I never relied receipt until 3 days later. Receipt claimed I returned car on 7/20 at 904pm. they produced a fraudulent electronic signature receipt. I flew out at 6am that am, so I physically could not have signed at that time. Furthermore their receipt had contradictory information. Claiming I returned the car they day before(still not accurate). however they have no signed electronic receipt for that drop-off. I was in a different part of LA at the time I can document that I couldn't have returned car then either. furthermore they sent a damage claim on car, which didn't exist when I had car, and the photo of the hand of the person in photo was a female and not the person I returned car to. They subsequently refused to return my charge, and took my security to boot. I sent my flight information, garage from hotel info, and other supporting docs but to no avail. Im writing here before I contact my lawyers. Sixt has committed billing, Maile Fraud and stealing my security deposit. They have told me I can no longer rent with them and they will try to impact my credit.

Desired outcome: send me my actual signed contract, reverse all current charges, stop coming after me for this. I am happy to pay for my one day rental, on providing receipt I actually signed Sixt clearly has employees committing fraud.

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Sixt - car rental 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sixt - overcharged 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sixt Contacts

  2. Sixt phone numbers
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    United Kingdom
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    Ireland
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    33%
    Confidence score
    Uruguay
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  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024