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Skechers USA

Skechers USA review: Shoes fall apart 18

U
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1:01 pm EDT
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Sketchers are sooo expensive and I used to buy them 3 years ago for my kids - they would actually last the entire school year.
But in the last few years they have been falling apart with VERY POOR quality!
I bought some for the whole family this summer and two pairs look old and the shoe lace backings are falling off.

I guess because all these shoes are made in China they are just CHEAP and not worth the price.

Bottom Line: Buy another brand; I am switching even though my kids really like the shoes (because of all the $$$$ they spend in advertising and targetting our kids).

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

18 comments
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Don In Mississippi
Canton, US
Mar 30, 2011 3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too have a complaint about the quality of Sketcher Shoes. I bought a pair 6 months ago and they have already fallen apart behind the heal, nothing left but the plastic frame. I contacted the company and was for all practical purposes called a liar. I spent a month almost trying to deal with the company being as professional as possible just to be insulted. This problem was not due to wear but poor quality of the product. So my advise to anyone thinking of investing ( that's what it is being the price you pay ) look at other brands. To Sketcher's Company if you read this remember you brought this complaint on yourself for not doing the right thing and backing your product inorder to save a loyal customer. Don in Mississippi, this is only the beginning Sketcher's.

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VICKIE TURNER
Pollock Pines, US
Jun 25, 2011 9:40 pm EDT

WELL BOUGHT MY SHAPE UPS LAST YEAR DIDN'T GET TO WEAR THEM UNTILL MAY CAUSE OF THE SNOW WAS WALKING MY DOG UP HILL WHEN I GOT TO THE TOP MY RIGHT HEAL WAS HURTING BAD IT FELT REALLY BAD IT TORN THE LIGAMENTS IN THE PROCESS OF MEDICAL ATTENTION WOULD LIKE MY MONEY BACK OR ANOTHER STYLE THAT IS SAFE TO WEAR SHOE STILL BRAND NEW SPENT ALOT OF MONEY FOR THEM HAVE SOME OF THE OTHER STYLES NEVER A COMPLAINT ABOUT THEM VICKIE TURNER

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Doreen Lim
MY
Sep 11, 2013 1:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also have the same problem. The quality was so bad and last year I had bought 2 pairs of sketcher's shape up with RM399 per pair in Malaysia. I weared a few time only the shoe lace are broken. I have asked the branches whether can repair but they said cannot repair. Regret to purchase as I thought the quality will improve as I known past few years this already been happened but others brand with the same age still look good.

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Birdwire
US
May 16, 2017 7:43 pm EDT

Don't buy sketchers if you don't have money to throw away! I bought 2 pair of luxefoam sandals. They both had the soles flopping off in front and back. I bought them during the cooler season (Florida) and put them away in my closet to wear in Spring. What a mistake because now I can't take them back. Sketchers used to have a good product but not anymore! Save your money! I'll never buy sketchers again. Cheap Cheap Cheap.

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John Boggi
US
Sep 15, 2019 12:53 pm EDT

To the Skecher Company I recently purchased a pair of Black RelaxedFit sneakers. I've only [censored] them less then 8 times and the in soles are coming a part. I submitted photos.

Thank You

John Boggi

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John Boggi
US
Oct 07, 2019 7:50 pm EDT

Dear Skechers Company this is the second email I've sent about the Skechers RelaxedFit Air Cooled Memory Foam sneakers and not heard a response back. The purchase I made online from DSW. In the first week wearing the sneakers the insoles in both sneakers are coming a part. See photos for further information

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Cozad
US
Dec 25, 2019 5:35 am EST

Lori Cozad
[protected]
Buckeye Az

Wore the New Shoes.. one Day and Sprained My Ankel I am out of work 12 plus Days..Shoes should not sprain Ankels never had that happen to me me with shoes! 2nd picture 5 Days later black/blue swallow Hurts..still not Back to work sent back the shoes

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Caroline Vaughan Powell
US
Oct 26, 2020 11:24 pm EDT

I bought a pair of Sketchers Shape-Ups for my husband. He tried them on, wore them around the house and then they disappeared into his closet, never to be worn again. When COVID hit, that gave us more time at home and he went through his closet and got a big pile of stuff to get rid of & the Sketchers were in the pile, still new in their box. It had been too long to take them back to the store and stores were all closed anyway so I sold them on eBay. The buyer sent a message when they received them telling me that they received them, wore them out to take a walk around the block and that the soul of the shoe just disintegrated and fell off. I contacted Sketchers and they refused to help with a replacement. Only offered a coupon for 30% off another pair. I will never buy Sketchers again. If they don't believe in their own product enough to stand behind the pair of shoes, why should I spend even 70% of my hard earned money to buy their cheaply made shoes again? Not to mention, I am not only out the original cost of the shoes but also selling fees, shipping fees & having to refund the buyer in full for selling a defective product.

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Walt Scholl
US
May 29, 2022 7:05 pm EDT

Bought a pair of sketchers at Kohl's in February 2022 and the fronts on both shoes are coming apart. My kids had gotten sketchers and they lasted . Not mine they're only 90 some days old. Disappointed .

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howard levin
Lake Worth, US
Jul 26, 2022 12:27 pm EDT

case #[protected] arch support failed after 4 months.shoes were sent back.problem not addressed.Please address case # above all pictures sent,time and dates

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Lisa Brazier
US
Jul 31, 2022 4:45 pm EDT

You have to stoop so low that you make a commercial that has to be bleeped?!?!?!?! I will never own another pair! Thank

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Fuck You!!!
US
Jul 31, 2022 4:57 pm EDT

My recent order of sandles we’re watching to big I couldn’t believe how loose they were people making them can’t measure correctly or there just to stupid?

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Candy spires
Citra, US
Aug 24, 2022 7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Golf shoe cracking - coming loose from the sole. 6 months old. We bought the shoes thru Amazon six months ago. SN54541. F229-3. January. 4th thru Amazon, shoes are called Go Golf. Replacement Go Golf shoes size 8 1/2 Black.

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jim@zakcentral
Oconto, US
Oct 22, 2022 10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased these on 10/07/2022 at Kohls Green Bay

wore on vacation 10/08/22 to 10/11/22 riding on a tour boat and noticed the flopping.

I have purchased Skechers work & casual shoes for over 25 years this was an embarrassing flopping of the ship.

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Richard Collyer
Staten Island, US
Mar 11, 2023 8:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sketchers you hired a anti cop racist in Snoop Dog to promote your products 👎🏻I just bought my last pair of your product

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Marybrady
US
Aug 10, 2023 4:14 am EDT

I tripped for no reason going down stairs

I tripped several times just walking on my wood floors

I wasn’t hurt but am going to throw out 4 pair

Because I don’t want to take chance of falling

The go walk slipped seem to have problem with the bottom of the toe section of the sole

Dangerous

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Minahil06
Sargodha, PK
Sep 23, 2023 9:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got two walking shoes online from Skechers USA and unfortunately the quality was not what I was expecting. Only in three months of use both of the shows are ruined. I have attached picture for the reference. EXTREMELY DISAPPOINTED.

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yusufjeewa
CAPE TOWN, ZA
Sep 23, 2023 5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i placed an order and paid on the 27th August 2023.

my order no #44b638-122 is still showing as pending

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    225 S Sepulveda Blvd, Manhattan Beach, California, 90266, United States
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Skechers USA Category
Skechers USA is ranked 1 among 120 companies in the Footwear category