Skechers USA
Reviews and Complaints

Hello sir
I have bought a pair of sketchers from "REGAL SHOES JODHPUR"on 13/1/2017.It had been only 3 months and my shoes are worn out.I have spent 5000 Rs/- and within 3 months I am finding that my shoes are damaged.I need a immediate replacement as this is not expected and acceptable from such a reputed brand like SKETCHERS.

Awaiting a prompt response,
Dr. Shobhna

Dear Sir,
Kindly note the following :
1- first of all I am one of Skechers lovers for the last 10 years.
2- On Monday March 13 2017 I bought my last Scetcher shoes from Scetcher store Mall Of Arabia 6th Of October Egypt (Invoice no 32334).
3- On Friday March 17 2017 I decided to return the shoes bearing in mind that I did not open its box even and I called Mohandseen branch to ask them first of my intention and they informed me that I had to return the shoes to same branch that I bought it from in order to refund the money and this had to be within 5 days from the Selling date which was ok as I was at the 5th day .
4- Accordingly, I went to Mall of Arabia Store but unfortunately they told me that I would be able to make this refund as there was an offer of 500 EGP discounts at this day .
5- I told them that according to your policy I am entitled to make the refund and I mentioned my last call with Mohadeseen store but they informed me that I only could exchange with another shoes and with the price before that day discount 500 EGP .
6- According, I could not be able to refund my money or even exchange with any other shoes . I preferred to write a complain before any furher action .
7- Accordingly, I counting on your support to enable me get the the current discount of EGP 500 or to refund my the shoes value .

I am enclosing a copy of the invoice .

Awaiting for your your feed back .

My email address is [protected]@gmail.com
My Mobile no is [protected]

Regards

I was in the Skechers store on 34th Street, NYC on 3/17/17 3:00 PM.
Picked out 3 pair of shoes.
Went to cashier who asked whether I received a 20% coupon via email which I did not.
So I logged into my account, trying to find a coupon. The cashier asked to see my account. I showed her my phone and she redeemed my points WITHOUT ASKING ME!
That's so outrageous and even more outrageous, she couldn't (wouldn't) put the points back.
The manager SHOULD ALSO BE FIRED. He did absolutely nothing, wouldn't even give me their names.
I am so outraged!
If lost my points and have nothing to show for it. No shoes, nothing!

I've had these shoes for about maybe 6 months and it seems to be stretching out of my size one feels looser than other not sure what's going on with them but they wear comfortable shoes but now they seem to be moving as I walk because they are getting looser. These were very comfortable shoes and I was hoping they would last longer than 6 months of wearing them. I will not be getting another pair if I can't get the use of them like I need out of them.

Hello Sir/Mam
I purchased skecher shoes from Elante Mall, Sketcher showroom, Chandigarh, India. The purchase was made roughly six months back in July. The right foot shoe has worn out and the stitches have also come out.
I have now come to USA, Boulder Colorado. I do not have my bills.
Could you please assist me. If it can be replaced nothing like it.
I will be thankful if you would address my grievance.
Regards
Ashima Bhardwaj

Worst experience at the Skechers in Lubbock tx the manager on duty was an older lady with black hair she was very rude and pushy I felt forced into signing up for the elite card I was never asked if I wanted to sign up she just said I need your first name last name and email address and when I asked for what she continued insisting that I give it to her for the reward card. I also over heard her talking to a few associates like they were ignorant and didn't understand what she was talking about I just felt bad for them they didn't look to happy to be working with her.

I Bought a pair of shoe from skechers in last of Sep'16 (quite expensive).
But within 5 days i experienced some opening in shoe, some manufacturing defect.After complaining, store person exchanged the shoe . with that same shoe, other defect is also visible as it is torn out from ankle side, making it ugly.

I trusted this brand a lot and invested a huge amount on my shoes but unfortunately i am unsatisfied with this brand name.
Kindly help me to exchange the shoes with new pair or else i have to take a strong action against SKECHERS.

I brought the shoes and in four days my foot was hurt and I couldn't figure out why it was hurting I thought well I just got a break in the shoot Wednesday when I took my shoe off my right toe was really red . By Wednesday night it was really sore and swollen by Thursday morning it was so swollen and so pussy that I had to go to the ER and it turned out there was a knot inside the shoe so every time I walk in the press on my nails at the corner of my toe and press my nail into my skin . I love your shoes I have a pair that I've been wearing that we're having for year and a half it's just that this was a default pair . I sent you photos and I tried to contact y'all I'm not asking for much all I'm asking is for my hospital bill to be paid a new pair shoes and for Dave wages that I lost I don't want to get Tony's involved because I work for Walmart I just just like my hospital bill paid and my four-day bridges I missed a new pair shoes can you please get a hold of me . I really don't want to get her attorney my phone number is [protected] my address is 5706 E. 71st St., Apt. 1411, Tulsa, OK 74136 my name is Catherine Bradfield please let me know you got these if you need to I can send you pictures . And this is how it was the first one was Wednesday the second one was Wednesday night and then the one was Thursday morning that's a fast it progress .

Rarely worn shoes.. Light only come on in one shoe..
Purchased in canada.
See attached photo.. Shoes are in excellent shape.
Lights do not come on in right shoe nor does the music play.
I do not have a receipt of purchase.
Shoes were given as gift.

Advised to contact customer service by retail store. Told batteries could not be replaced, so the salesgirl thought.

Please advise..
Thank you
Victoria gee

In the last year(2016) i have bought two pairs of the same shoe, sketchers white memory foam tennis shoe, at kohl's. I paid 70.00 dollars each pair, which is fine, but the first pair started ripping apart at the toe. I figured it was the way i walked in them etc., so i bought exact same pair after 6 months of wearing the first pair. And after 3 months they began to tear in the same exact spot. So now i have bought 2 pairs of shoes in the last 10 months. I am disappointed because i thought this was a good brand so i did not mind spending the money, but i guess i need to find another brand.

i went to sketchers at vaughmills mall location with the intention of buying my children shoes, but instead i got so offended and displease because i saw the sales lady pointing and screaming to my 3 year old son. (my son saw a box on the floor and move it using his foot) the box shouldn't be there if she was doing her job instead of chatting with her co-worker. she could have ask my son nicely but instead she yelled and pointed her finger at him, i know she didn't see me that was why treated my son with no respect. she may have been tired because it was a boxing day but it was not a good excuse to scare my boy like that. if she cannot tolerate the rush she could have ask her manager to not book her for work instead of giving the customers some attitude . She should expect kids their because sketchers sell kids shoes. She was so unprofessional and hot temper towards kids.
The manager at this location is well aware about the incident. I hope that she will brief her staff about the proper way to approch the customers so this thing will not happen again.

I started walking August 1st 1 mile a day eventually working my way up to 6 miles a day I have since worn out 3 pair of sketchers in 3 months their shoes do not last for the price they cost. Sketchers are way over priced for the piece of crap they truly are the soles on the shoes ware out before you can break them in good. American STOP WASTING YOUR MONEY WITH THIS COMPANY!

I was coming into shop at sketchers in Alamo Ranch in San Antonio Texas on July 5, 2016 around 5 pm... As I entered the building I was not greeted, and I noticed a young lady sitting on the counter playing on her phone, I looked around and there was no one on the floor to ask questions to. So when I made my choices I made my way upto the counter the young lady was still on counter playing oth her phone, I had to wait to be checked out because of customer in front of me, the manger on duty who was checking out would not even ask the girl on counter to get down and help by then there was someone behind me I almost decided not to purchase but the shoe were just to cute to pass up..

It's pretty bad you people hire that sits around doing nothing, I mean I seen a lot the could been done in the store. And to have a manger on duty that lets some one do that, that's not good ..

I went into skecher in florida City, FL on Tuesday October 28. Like any store I was greeted by a store associate. As I walk around A young lady by the name who later I found out that her name was Melissa Reyes was on the phone talking and laughing loud in spanish. Its one thing to be loud on the phone at work but its another thing to be rude and racist. I guess she assume because I was dark skin, I did not speak spanish but long story short . She talked about how “black people” live on nothing but the government and that she and her dad are the one who money is being taking just so people can leave off the government. Everybody is entitle to their opinion but if skechers let girls like her represent their brand they are in a road of wakening.

I had purchased a pair of sketches lite sneakers. I put them on when I got home and walked around my house with them on for a couple hours. I then began to feel that they hurt my feet and I would not be able to wear them for my job. It was really hard for me to get back to the store to return them because my full time job as a mother to a 9 month old baby and my full time job in retail. And not to mention the fact that I live an hour away from this store. When I finally got a chance to return them I was told I couldn't because the return policy is 30 days and I went back 31 days. I was a day late. I didn't ask for my money back, I just wanted to get the ones that I knew I would be able to wear that were much more comfortable. But now instead of having comfortable sneakers to wear to work, I am out $54 and have a brand new pair of uncomfortable sneakers still in the box. All because the manager wouldn't exchange them a day late. I've worn sketchers sneakers for work for about 15 years now. But now that I've had such a bad experience with the service at your store I don't think I will be purchasing sketchers anymore. If I didn't want to try a different / lighter sneaker I never would have had this issue. But those are the worst for being on your feet for 13 hours a day. I really hope you can accommodate me in anyway. All I want is to have a comfortable pair of sneakers, not ones that will sit in a box . Thanks .
Sincerely,
Very unhappy customer

Terrible customer service. I ordered a pair of shoes (which took 4 days to send in the same state), didn't fit so I sent it back.
2 weeks I haven't heard anything, no refund nothing, today the shoes arrive at my door saying they are worn and won't take them back. I called them and they said the logo INSIDE the shoe was peeling so therefore it is worn. Regardless of the fact the shoes are completely new, absolutely no sign of wear besides apparently the inside sole logo. I asked if it was possible it was sent to me that way because I obviously wouldn't think to look if a logo is in tact INSIDE the shoe before I try them on. The rep Edith said it was impossible that it would be sent that way. As if companies don't have defects. I asked if they have pictures of the shoes in the condition it was sent to me. Edith got snippy and said we don't take pictures when we send them, we take them when they are returned.

I have never heard of such an absurd reason for refusing a return. It's like they received them and tried to find any reason to refuse the return.

I called back and asked to speak to a manager and they said they would email me within an hour for a 2nd quality check or something like that. They never sent it. I didn't even get to speak to the manager.

I have been a customer of Skechers for 7 years buying shoes every year, I can't believe the way I was treated. Will never buy from Skechers again.

I bought a pair of Sketcher's sneakers for my son in September 2010. By January, I found that the sole was falling off his sneakers. The guy at the shoe repair place said they were made with water soluble glue and it would be $20 to fix it, which is ridiculous for a $40 pair of shoes. I can't figure out who to ask for my money back. The outlet store in Waterloo, NY that we got the shoes at said they wouldn't take them back after a month. They told me to contact sketchers.com, but it looks like the website only takes returns for shoes bought on their website.

I am writing to inform you of a very negative customer service experience at the Skechers store in Tysons Corner Mall in Tysons Corner, VA. I purchased a pair of twinkle toes skechers for my 7yr old daughter from this store on 9/14/11. On 10/4/11, I discovered the one whole side of one of the shoes had lost its thread and separated completely from the shoe - this is beyond normal wear and tear. I asked the store to exchange the shoes because they were defective, or offer me a discount on a new pair. I was told very rudely by the manager (Tasha) that I could be lying about the purchase date/location - even though I had the shoes in the original box that she could scan, and I could produce my credit card invoice showing the purchase (I do not have the original purchase receipt). I had actually witness this store do an exchange for defective shoes for another customer on the day I was buying these shoes! I did not expect to be treated so rudely and offered no assistance! The manager (Tasha) then dismissed me with an 800-number and turned her back to me. I would like to be able to exchange these shoes at this store.I do not believe the one side of your shoes should fall apart within 3 weeks.

I bought some Skechers (Twinkle Toes?) from JC Penney for my daughter to start the 2011 school year off. One of the shoes has already stopped lighting up and we are only 1 month into the school year. I tried returning them to JC Penney but had no receipt. The manager of the store INSISTED I had to have my credit card (which I promptly shredded when received - I only signed up for the credit card to get the discount). I asked if they could use my driver's license or something to retrieve my card information and they said no. Fine! Went home, called the Corporate office and they insisted they could've used my driver's license #. It's sad JC Penney does not properly train their MANAGERS or they train there managers purposely so customers just give up on returns. NOTE TO SELF (AND TO OTHERS): Make it a point to keep all receipts for at least a year! Then there should be a no hassle return and make you and your family's life easier. Or you could just op to take the loss... Kristi F

I purchased my 6 year old daughter a pair "Twinkle Toe" Sketchers shoes two months ago. There were for "school" only, not play shoes. They are destroyed and falling apart. She has never, ever, worn out a pair of shoes. All the glitter and shiny stuff is gone, the pictures have rubbed off. The rhine stones are falling off. The top of the shoe has completely detached from the tongue of the shoe and the soles are coming unglued from the toe. These shoes have been spot cleaned by hand but not washed. I am so disappointed with these costly little shoes. She is now wearing her "Old" Nike's which look brand new next to this 2 month old shoe, which I bought in September at Kohl's for $44.99. My husband told me not to let her wear them anymore in October because they looked so ragged.

The durability of the shoes are non existant. They are so cute but I can't buy them for my (3) kids because I can't replace them every two months when they tear up. I have contacted Sketchers about this and I am waiting for a reply.