Skrill
Reviews and Complaints

I am trying to close my account and withdraw all my funds. Skrill have restricted my account saying my credit card is not verified.
I don't even have a credit card!
I sent them my bank statement with skrill transaction on it but they said they can't accept that!
Customer service very slow to respond and don't seem to want to help

On the 27th January 2021, my fiance's best friend made a transfer to the following account [protected]@gmail.com
Using my UK Visa debit card no, [protected].
Amount of 1025 sterling.
This was authorized by me, the reason being that my fiance was unconscious in hospital with Heart failure and money for treatment was required urgently.
I would not have the confidence to actually administer is as my computer skills are quite limited.
We have used this account on previous occasions.
The account holders account is locked/blocked because of the number of attempts in making the transfer.
I just want my money returned. Thank you.
Leo P MCMAHON.
Skrill have restricted me access to my own account.

Hi there,
I have registered to skrill on the 20.01.2021 and after I have deposited my money in orderto use the service and transfer money to a family member, they have restricted and blocked my account a few hours after opening the account!
When I call them they said that I have tried to transfer money which is all the concept of the website. so they have blocked it and ask me to verify my account.I have doe the verification but my account is still blocked and restricted.I have asked to close the account and refund me the money but since then I have no reply from them even after calling and sending emails.
I need your help please.My account number is : [protected]
name : shai cohenDOB: 30.04.1977
Thank you in advance.

Hi. I made 3 withdrawals via skrill to my crypto wallet. They are pending since 09/01/2021. I have contacted skrill support over the phone a couple of times, I have a open ticket... But the problem continues and there's no solution nowhere to be seen. They are so bad, they take more than 10 days to just cancel a withdrawal and put the money back into my account. Stupid company.

My account [protected]@outlook.com with Skrill has been temporary suspended for more than a week now . I have escalated the matter and what Skrill told me that it's a random regular check . It's a VIP account where I always kept good amount of money there . I'm professional forex trader and I have money in my Skrill account which I can't access because of this restriction !

Kia ora my name is Raewyn Etere Tawhi my residential address is 26Paramount Parade Tikipunga Whangarei New Zealand My d.o. b is 5/3/81 I opened my Skrill account at the end of last year sometime. The money that is in my Skrill account has come from Riverbelle casino of 3k. I would like to withdraw my funds from my Skrill account and have it deposit to my bank account which is Kiwibank I have no valid photo ID which is why I would like to get this over and done with and I give permission to Skrill to take out any fee funds due to this complaint and also my account is locked if yous require any further information please phone me [protected]

I requested a withdrawal it has been over 7days no payment yet. Skrill is advertising that withdrawals to your visa takes between 2-5 days and after I withdraw after 7 days when I check my account I see that my withdrawal failed and now they holding my money longer so I don't get the payment. I choose them because their add suits me but now their ad is not true. Can you help so I can get my money please.

I would like to get my money out of my account and delete my account for good. I work long hours and I don't have time to get documents ready for them. I am getting really made with not getting enough help. I would like a second look at my account and see if we can't put it somewhere else. I am over skrill. I would like this resolved ASAP pls.

On the 7th of December 2020, Adcash paid $26.50 on my Skrill account, Skrill asked me to verify my Details (ID CARD AND ADDRESS) of which I uploaded, and the next thing is they have restricted (closed) my account. I tried contacting them via the contact form both online and on the app they kept telling me my documents were rejected. Wasted about $4 to subscribe just to call and tell them about my situation, even after verifying my account details on phone call they said they can't help me immediately that it I will have to wait for several days before they can attend my issue.

So I had 2.9k on my skrlll account, I transfered it all over to my revolut account without any issues, now, my skrill transaction history has 2 payments of this one transaction of 2.9k, thats all the money I had on skrill so I basically withdrew all of it, I didnt use skrill after that for a couple of days, then I got a payement of 1.5k on skrill but my balance after getting 1.5k was negative 1.4k meaning, they took my 2.9k for payment I did, then another 2.9k into negative which I didnt eeven know is possible, there are 2 transactions on their history for same payment, I talked to revolut and only 1 transaction was ever done as confirmed by both my revolut payments history and their support, its been now 4 days since I contacted skrill support but I havet gotten a single response, so now I cant use my 1.5k payment that I got at all as they put that amount to cover my negative balance? How is this even possible?

I made a withdrawal on the 08/10 which arrived on the 13/10 but due to a name error my bank returned these funds on the 13/10/2020. Tomorrow is a month and still my funds have not been credited back to my skrill account. Ive call numerous times ive sent the proof of payment from my bank through 5 times and I had my bank check the transaction as well which after 2 days investigating they confirmed the funds successfully went back, where I forwarded them the very email from my bank confirming this to them as well.

All I get in response is we will credit the funds when we receive them, its 30 days later and never ever in my years of doing international transactions have I waited so long ever, in-fact never waited longer than 8 days.

I want my money as I generally actually urgently need it. Skrills customer service has gone to the dogs. It was never like this and im hugely disappointed. Doubt very much I ever even want to make u of them again because of this.

I openend my account a month ago with skrill and deposited $80.After a few transactions skrill allover suddenly restricted my account asking for adress verification documentation, i sent them my id, tax registration certificate, tax return form and my bank statement but guess what, they still were not satisfied and rejected my document on baseless claims.They keep asking for the same documents and rejecting them knowing you gonna give up on your account.Stay away!

Hello,

My name is Yakov
My account has been restricted for more than 7 months, and no one explains the reason?! I have a VIP account for more than 3-4 years.
I did everything that was requested by email (changed email and password, sent my passport copy) but my account still has restrictions and no one can give me any update when they will remove the restrictions and why does it take so long.

I really don't like their service, since there is simply no service at all! They have never contacted me on their initiative, they have never been the first to write to me about the status of my account. In 7 months they have never provided me with an answer or update why restrictions were imposed on my account and when they will be removed. I called them many times, spent my money on international calls, and never received any answer about the reason for the restrictions.
Who can help me with this situation?

Hello,

I have an account with Skrill registered in the US. I have completed full verification and had no limits on my account as per their own e-mails to me when I asked them if I had any limits.
Suddenly, Skrill decides to block my account because one day I had a high outflow of money I sent out (approx. $8000), and they blocked it. Only information they provided me was that the matter has been escalated.
It's been over a month since they did this and they did not even provide any reason. I provided all documentation and explanation as to the nature of my transactions, however no response.
I tried calling their helplines and get an automated recording that's pretending to hear you and then can't hear you. It all seems extremely shady, and unprofessional.

My case # is [protected]

On the 12th of October 2020 I deposited R1 200 on my Skrill account, hassle free.
Immediately after the deposit, there were too many hassles.The Skrill sever(@account.skrill.com)wanted an automated password reset that doesn't exist.I did that, but still I cannot log in & withdraw the money.
Their support page also has an automated response that keeps on saying the very same thing.
Please help me as soon as possible.
My Email is [protected]@gmail.com

I had 100 Euros on my account. Then I forgot about it and now after two years I logged in again and my money was gone. They simply charged me 5 Euros every month for inactivity. So they charged me for NOT using their service. The internet is full of stories like that. Thats just a rogue company. My advice: Stay away from Skrill!

Hi everyone,

My name is yakov shnayder (i'm sorry for the bad english i'm from russia)

My complaint
My account has been restricted for more than 7 months, and no one explains the reason?! I have a vip account for more than 3-4 years.
I did everything that was requested by email (changed email and password, sent my passport copy) but my account still has restrictions and no one can give me any update when they will remove the restrictions and why does it take so long.

I really don't like their service, since there is simply no service! They have never contacted me on their initiative, they have never been the first to write to me about the status of my account. In 7 months they have never provided me with an answer or update why restrictions were imposed on my account and when they will be removed. I called them many times, spent my money on international calls, and never received any answer about the reason for the restrictions.
Who can help me in this situation?
I wanted to sue them for the moral and material damage that was caused to me and my family. Is it worth do?

Skrill is bancrupt, do not deposit money! WARNING !
You wont get your money back. I have been SKRILL (Moneybookers) user for 12 years, they stole me 30 euro, in the end. What a joke of a company.
I have my account blocked for no reason, no one is replying to complaints, place is sinking fast.

DO NOT DEPOSIT AT SKRILL.COM !

Hi

I deposited R1 600 from my Mastercard on the 1st October 2020.
I reside in South Africa.

I am not able to withdraw the funds on all options.

I've tried calling Skrill twice but hold forever and no one answers.

I've emailed twice and no reply.

The live chat is a bot that is unable to assist

Please assist

[protected]@gmail.com
Bevin Elliott
+[protected]

I recently started using skrill.com for payment (forex / gambling). First two three minor testing transactions I I deposit 500 aed in my account and since than my account verification is pending. Wheras my original cnic is attached with it. Moreover after bundle of messaging no one like to respons. I was working on expertoption that time when I need my balance and thr delay lost me alot. It irritates on asking to login from already login account multiple times. It is bulling and feels you like mentaly sick. I when after alot anger wanted to close my account, they niether let me close it nor sending/reversing my deposit amount. Whom to complain? My 500 aed is if gamble by these kind of agents than how good black business this can be. Please help me to either accept blackmailing like skrill.com or sort out my complain.

Thanks

Kashif raza
+[protected]
Kashif. [protected]@gmail.com