SleepMasters’s earns a 1.0-star rating from 21 reviews, showing that the majority of customers are dissatisfied with their mattresses.
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Sealy aloe vera mattress
We bought a base set in May 2019. Since November 2019 we realised that the mattress was becoming noisy. And eventually on 12 March 2020 we've decided to go Sleep masters East Rand Mall, to report it cause the bed became noisie. Leona, one of the sales people helped to logged the complaint, but didn't give us a reference number, cause we had to check whether the mattress or base was the problem. She phoned me when I got home and I told her the noise was definitely coming from the mattress. After a few days I phoned the store and spoke to Themba (store manager) trying to get a reference number, but he said the complaint wasn't logged and he was going to get back to me with a reference number. I phoned Themba again after a few days, still no reference number cause he is "waiting on head office".
With all this being said I would like to know how long does it take for a reference number to be generated?
With the lockdown moving to phase 4 now, I would like to get some sort of help since our mattress is still very noisy.
Thanking You
Yolande Benjamin
[protected]
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Overview of SleepMasters complaint handling
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SleepMasters Contacts
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SleepMasters phone numbers+27 800 222 888+27 800 222 888Click up if you have successfully reached SleepMasters by calling +27 800 222 888 phone number 10 10 users reported that they have successfully reached SleepMasters by calling +27 800 222 888 phone number Click down if you have unsuccessfully reached SleepMasters by calling +27 800 222 888 phone number 27 27 users reported that they have UNsuccessfully reached SleepMasters by calling +27 800 222 888 phone number
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SleepMasters emailssleepmastersfb@odity.co.za100%Confidence score: 100%Support
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SleepMasters addressCnr Mandela And Walter Sisulu Strs, Witbank, 1034, South Africa
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SleepMasters social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2024
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REFERENCE ORDER NUMBER [protected]: I paid my balance of R1800 on 11/05/2024, with a different banks, R900
From CAPITEC BANKS , R900 from FNB BANK but they only confirmed only R900 and I don't know from which bank or account so I want my lay bye to be delivered because I finished to pay
It's only a month and some springs are starting to appear and the noise itself is unbearable. I need what was promised to me by the store. I didn't give you a run around while I did the purchase.