Sling TV
Reviews and Complaints

First off the interface is a complete nightmare. the wait times to do anything is ridiculous! All i ever see the the spinning circle. Go to guide wait till the circle is done, want to change channel got to wait for the spinning circle to go away! Forget even trying to use the dvr! First off if your lucky enough that it actually recorded your show that you double checked to see if it was going to record, just getting to the dvr is endless spinning circles! now if you can actually play your recorded show multiple things are going to happen! first the fast forward and rewind are a NIGHTMARE. If you just fast forward as short as possible and still goes 10 minutes, thats if it doesn't send you back the beginning of the show. and you have to start over! then if none of that happens, for absolutely no reason at all in the middle of your show it will just go away with a "be right back shortly" sign! that is just a few of my complaints that i have dealt with for years now with never any fixes. Oh yeah my favorite part is when you get the notification to update the app AND IT WORKS WORSE! Everyone of my update experiences has been that i have to uninstall the app and reinstall the app! AWESOME JUST LOVE REINSTALLING APPS! Now i know anyone reading this is saying why the hell are you still paying for this crap! unfortunately is the cheapest out there (wonder why) and my wife just has to have some streaming service with tv channels! (I DO NOT) and my other complaint, my wife is deaf so we have to use subtitles. Which i have no problem with except that is just a complete crap show whether the show you watch will have working subtitles! Sometimes they just stop working other times they are off by an HOUR! So the take away for all this is I FREAKING HATE SLING TV!

I've been watching TV advertisements of Sling. These show people, supposedly Sling customers disparaging a boy delivering newspapers because they now have Sling TV. These ads show these customers throwing the newspaper at the delivery boy...one paper hitting the spokes of his bicycle knocking him down. These ads are violent. I would NEVER subscribe to Sling when they propose behavior like this. Unacceptable!

A news channel disappeared from the blue lineup this morning on my LG thinQ. After some searching I found a way to get to chat. The chat rep said a tech would call and when he did, a surprise. The Sling tech wanted unfettered access to my PC... not anything to do with my TV and the missing channel. I challenged him on the loss of a channel using Sling on my TV so no need to access my PC. He said there is no other way, I asked him to tell me the steps and I would do them, and he immediately hung up on me. This is nefarious even on the surface. When you grant access to an outsider to your personal PC, they have access to everything including deleted files. Never allow any access to your PC unless your employer or the maker. I did not know the buffering problems were Sling's fault until reading complaints elsewhere. 1 device at a time on 300Mbps wifi.

Purchased the blue package to watch the World Series. Called representative to ensure if I signed up I could stream FS1. Guess what, game is on and I'm blacked out! I live west of Philadelphia -- over 3 hours from the Bronx! Requesting a refund? Impossible! Calling my bank on Monday to make certain they refuse payment -- I cancelled online but why would I trust the company?

Sling advertises a college football package stating that, you can watch all of the major college games on Sling. What they fail to tell you is that they break it up regionally so you can only watch games that are in your region and even if it’s a major national Top ranked game, there’s a very good chance you won’t be able to watch it. On top of that, the streaming service is very clunky and there are issues with recording. I contacted customer service to see if I could get a prorated refund and they told me that they don’t do refunds and that I could either cancel my subscription or lose $213 after only watching it for two weeks. Customer service was very unhelpful and to be honest, there really is no customer service because you only get to talk to one person and there is no other level. Pay a little extra and go to YouTube TV. It is completely worth it. You will waste your money going to Sling.

I have had sling for a few months now, when they started the rewards on sling, they specifically put in comments saying X amount of people will depending on how many entries there are. I or my wife have watched sling everyday and have never heard of anyone winning. My thoughts are that have decided to keep it in the family so no one else will win. But after months of seeing this and haven't even won a free month tells me all I need to know. Since it ends in 15 days and I haven't won even that will be enough to go ahead and cancel. They(sling) can keep it in the family and surrounding state of Pennsylvania.

I am a customer of SLING and very happy. However, this is my complaint. As a parent I and I believe you too do all we can to teach our children manners. However, the recent ad being played on SLING shows several people Spi. Yes, Spitting, Spitting, Spitting. This is so awful and obnoxious. Just terrible. I have to teach my children never to do what they see SLING doing in the advertisement which is 100% unacceptable. However, came up with this ad should be put on a leave, fired or better, sent to manners school. I am appalled. Please remove this stupid commercial.

I forgot to cancel my SlingTV for the 2nd month, and they helped out with refunding it. Note that this was their first-time courtesy, so I don't know if they can do this again. Anyway, the guy was really polite and made reassured me that he was there to help me. The call probably took about 3-5 minutes which was really quick! I'm not sure about their other representatives, but mine was really great. As for the actual service, I think the pricing is still a lot for me. I only watched it for the NBA finals. There were also a lot of errors while the game was streaming.

Sling TV is only $20.00 a month. This is working well for us. It is giving d Dish and Direct a run for their money

There is not a night during prime time that the signal cuts out on major network NBC. Never resolved only getting worst. Not my network in the house it's business fast it is the transmission. Ruins the programing makes you avoid watching.

In literally 2 minutes, had a $19.99 replacement for my $120/mo cable. I don't like TV anymore, but Sling satisfies my wife's habit while she continues to quit too. Looked into 'long-range' digital antennas, but they're better suited for flatland folks.

I noticed I was chgd for service after cancelling the free trial. I got on the chat and chatted with a young man. Very helpful and nice. He looked up my acct apologized and my refund was bk on my card within 10min. Never had problems may be just different reps.

This is by far the best of the cord-cutters, I have mine set up, paid 2 months in advance, and got a professional Roku device delivered to my house free. I have Sling apps on my computer plus the 3 TCL TV's in my house which have a built in Roku app. I also have a TV antenna set up in my house for FREE local channels, so for a mere $20. A month I get everything I can watch. Try Sling, I guarantee you can not beat it!

I only subscribed to Sling.com for Wimbledon 2023, but after YEARS of dissatisfaction with ESPN, I have to say that Sling.com's coverage of Wimbledon 2023 was OUTSTANDING. I saw the BEST matches up close and personal compared to the diciest matches on ESPN on court 300. The only thing that surpasses Sling's coverage was HBO's coverage of Wimbledon years ago. That, too, was outstanding. I will subscribe to it every year going forward for Wimbledon. Thank you, Sling.com, for Wimbledon. Tennis is one of the few secret pleasures and you allowed me to watch the very best of it. Thank you kindly.

When my "basic cable" went up to $80 a month I started looking around. I live in a wooded, rural area, so I can't use either an antenna or a dish. I got a roku ($50) and for $20 a month (and an internet connection) I can get both real time and streaming channels. No contracts, month-to-month payment. It doesn't replace broadcast TV or cable, but it is a real alternative. Downside, only works on 1 devise at a time (remember when we watched TV together as a family) and Sling doesn't transmit the big 3 (ABC, NBC, CBS), Check out the stations it does have, (ESPN, Disney, Lifetime) and the ability to add HBO for $15 a month at a time. Love it!

Bought service for a month and never could watch anything worthwhile. Waste of money and time! I’m sure this won’t get posted but if so, don’t buy sports packages! 11/29/2024

On November 2, I signed up for a promotional package for my cousin on Sling TV using my credit card. The website mentioned that the package included local channels, which was great because my cousin wanted to watch SNY and YES Network, both of which are local cable channels. However, after signing up for the sports package add-on, I realized that it didn't include these local cable channels. The "AND MORE" mentioned on the website was misleading and falsely advertised, as it didn't mention that it didn't carry local cable channels. When I called to cancel right away, I was informed that I would have to pay for the rest of the month but could cancel immediately. I didn't believe the agent and was afraid that if I canceled now, my entire subscription would be canceled. I discussed this with my wife and we decided not to cancel immediately. On December 2nd, when I checked my bank statement to confirm my Social Security direct deposit, I noticed a charge of $70 from Sling TV. I filed a complaint with the Department of Consumer Affairs and was advised to file a complaint with the FTC, which I just did. It was difficult to explain my issue through their bot, but after several attempts, I was able to speak with a live agent. The conversation started off well, but as soon as I explained my situation, they referred me to the fine print. I argued that they carried Fox Sports, which is a local regional channel, and not carrying local cable channels is misleading advertising. I mentioned that I would contact the Better Business Bureau and ended the conversation. I have also filed a complaint with the BBB. I want a refund of $70. Sling TV should include local channels in their Sling Guide for smart TVs. Sling subscribers should be able to find local channels like CBS and FOX on their smart TVs with Sling. Please check out the video to learn how to do this. My FTC Report Number is ***.

I was charged for a month that I didn't use the service. I called the phone number listed for customer service and it went directly to a service called Just Answer. They were not able to provide any customer service assistance such as cancelling and refunds. They could not even provide me with an actual costumer service phone number for Sling and I was directed to send an email for faster service.

Today I called again and was told that it was too late to issue a refund because I had not contacted them within the appropriate window of time... even though they admitted their phone number was hard to find and was told they don't respond to email. The email address I replied to was an actual email address - not a no-reply - and I never got a bounce-back email.

I am certain I am not the only one having this issue and I'm curious how much extra money Sling has made from purposely putting an incorrect number all over their website. I also googled looking for the phone number and still couldn't find it.

I called the phone number provided and the first option was for a text for the chat feature - there was no option for customer service. i had to press 0 several times to get to an agent and he refused to transfer me to his manager or anyone higher up.

I sign up on 01/03/2024 by 01/08/2024 I cancelled the service and requested

a refund. I chatted with their representative Andy who stated that the company does not givve any refund since there are a prepaid service. I stated that no where on their website stated that there is no refund. I understand their situation, but if you cancel within 7 days, a refund should be allowed. The reprentative said he would let management know and added a laughing emoji, as if, nothing would be accomplished. I felt mocked and then when I told he should not use an emoji , he quickly finished our conversation.

I have been charged 27.50 for a service I did not sign up for. On dec 30 I notice a free site to sling and signed up for 1 hr 7 min and proceeded to cancel. In checking my bank sling have charged me 27.50 for their service. If this was a different promotion it occured at the same time and I was not notified. I have talked to agents at their help center twice with no restution and thereby will file a claim with my bank. Sling does not have a restution for this situation. They cannot tell me any other co or persons to speak to.

I was trying to setup a subscription to sling using a gift card of $40 dollars and an agent took my information and the gift card pin and said I was good to go and my account was active. I have been trying to sign in but I'm redirected to the subscription page again and again.

Now the gift card I purchased at Kroger's is null and void and worthless and I still have no subscription to sling tv and I 'am out of $40

Terrible service. We were charged $158 and we were told it was an accident and our money would be returned immediately. 3 weeks later and we still have not received our money. Worst customer service I’ve ever experienced. I called again and they said they are still evaluating. Still evaluating their mistake and taking our money. Interesting choice of words. Plenty of other services out there, don’t ever give them your credit card or they will accidentally charge you however much they feel like and will not return it.

The Ai lead guide now shows channel you are wanting to watch, then It is looking for what commercials it can shove on your screen as well channels at times are not aligned with the program you want to watch I have seen it off by five or more channels. The other concerns are it is also on home screen not only shows live but also on demand. If I wanted to watch on demand I would go there. I only want to see what is live on home screen...

This new guide takes to long and screws up your viewing. Would also like to see commercial free options.

Watching the Lakers v Denver in Los Angeles I had to keep refreshing. I canceled my account and asked for a refund, but to complete the refund request I had to wat forever on their chat. I gave up and will file a grievance with Chase Bank as it was charged to my debit card.

10-24-2023

$20.00

This happened last spring. The LA Servers couldn't keep up.

I spent over an hour on this and I am totally done with Sling.

As a deaf person, Sling's captioning is almost useless. Please double or triple the size of the captioning font and give it a black background.

The only viewers who turn on captioning are those who are deaf, so please make it usable for us by either:

1. giving us options in fonts, sizes, and backgrounds

or

2. double or triple the size of the font and give it a black background

This week, all of a sudden my response time on Sling (no other app) has slowed to a crawl. It can take up to 15 seconds to get any response from trying to back out or change the viewing channel! I first noticed it during commercials and I just figured Sling was trying to force us to endure those god awful commercials. I pay a hefty amount to get Sling every month. I don't and refuse to pay to watch GD commercials! FIX THIS!

After thoroughly reading through the options and which subscriptions to pay for in order to watch NFL games on Fox, we paid $199.00 to Sling TV to get the Blue+Sports package, with Fox Sports listed as being included. We spent time setting it all up, learning to navigate (not user friendly), searching for the game with no success, calling customer service with no ability to get through, attempting to use "chat" service and told they were too busy. We missed the game, we contacted Sling the very next business day (my payment still pending at bank level), they looked into this and told us we don't get Fox Sports in our area and they cannot refund our money. It literally feels like they just stole from us. How many customers are they doing this to? The website is vague, confusing and as I now realize, deceiving.

I purchased a prepaid television package on August 26th. The package was marketed as a “college football package”. Unfortunately I did not understand that there were no local channels included in this package.

Immediately upon discovering this shortcoming, I contacted SlingTV to cancel my purchase. I spoke with Alex, who advised me he was filing paperwork to escalate the issue and that it would be “taken care of” in five to seven business days”.

Unfortunately I have not seen the charge reversed on my credit card. I have not used the services since signing up, and I attempted to cancel service literally just hours after signing up.

My email is sean.[protected]@gmail.com and we are located in the 52342 zip code. I’m sorry this service doesn’t work for me at this time, and I would like to ensure the possibility of doing business in the future with SlingTv.

Please credit me with the return of $293.18 for the cancelation of this package.

Thank you,

Sean McFarlin

[protected]

I cancelled my sling subscription two years ago. I received a decline notice from my bank about a sling charge. I have severe health issues that keeps me from being able to function properly at times. I had not seen any charges under SLING, so I depended on the representative to have carried the phoned request. Due to the neglect of their employees, I have been charged $960.00 for services I cancelled. My medical expenses prevented me from being able to afford SLING any longer. They now are saying no refunds for their error. I am disputing this through my bank. SLING is a horrible service, and they rip people off, just like every other parasitic company out here. We live in a society where honest business practices are a thing of the past. This is very difficult for the older citizens to accept. There is a special place for these people. Good Riddance.

i called last month to cancel this subscription. i did it over the lap top, i called to be reassured that the money would not continue to be taken out. the lady reassured me that it would not be and not to worry. well, money was taken out yesterday from my account. i called your customer service, she kept on saying i ordered it again. I DID NOT! BECAUSE THAT MONEY WAS TAKEN OUT HAS PUT MY ACCOUNT IN A BAD SITUATION. I ASKED TO SPEAK WITH A SUPERVISOR/MANAGER AND COULD NOT TRANSFER, AS SHE SAID SHE DOES NOT HAS THE PROPER TOOLS. All she kept saying was you continue to watch sling, i said yes because it's free. I don't have to purchase it. my email is [protected]@gmail.com/ last digits of my card are 8847. Robert Page. please i need that to be put back. i didnt order sling. i canceled it last month. thank you for your time. i look forward to hearing from you soon.

I got an account a few years ago- and cancelled it August 2022...and then wanted to get a Sling account this year but couldn't remember my password so started another account with a different email... and never noticed that they had been charging me the entire time- NOW THEY ARE DOUBLE BILLING ME AND EVEN WHEN I CALLED THEM- spoke to a very arrogant SERGIO #7066005 in another country- who said too bad so sad- you signed up for two accounts- WHY THE HELL WOULD I NEED TWO ACCOUNTS. No refund no fixing it- nothing...going to keep doing it.

I filed a complaint with my financial institution and LAW ENFORCEMENT- on the advice of my financial institution.

Sling TV is a service that I wouldn't recommend to anyone. Although it's cheap, it's not worth the money. I had a lot of trouble watching TV with this service because it wouldn't load shows. It's frustrating to pay for something that doesn't work.

The DVR is a joke! It only records shows sometimes, and the functionality is very finicky in terms of being able to pause or rewind. Sometimes I could; sometimes I couldn't (so, sometimes I'd have just 5 minutes left of a show and if I paused it, it would restart at the very beginning and not allow me to fast forward. That's WITH the DVR option!).

The user interface leaves a lot to be desired. Navigating the UI was a miserable experience because it is so clunky and not at all intuitive, and then there was the issue of basic commands not working. For example, if I searched for a show title, it wouldn't let me hit the "search" button to actually execute the search, or it would allow me to enter two or three letters and then only allow me to navigate to a different menu.

Good luck to anyone trying to use the DVR option. The whole UI for the DVR is so user-unfriendly. It's so hard to actually manage your recordings, add shows, delete shows, etc. None of it makes any sense.

In all seriousness, when I tried to watch TV with this service, it would take me about 20-30 minutes of technical issues before I could even begin watching a show. By the time I would get it working, I didn't have time to watch the show.

Such a half-baked app. Such a rip off. I wouldn't recommend it to anyone.

Been using Sling TV for a while now, and I gotta say, it's been pretty good. But yesterday, I was making some changes to my account and saw an ad for local channels at no extra cost. So I clicked on it and added it to my services. Today, I checked my account and saw a $52 charge from Sling. I was like, "What the heck?" So I called them up and the lady on the phone was nice and all, but it took 25 minutes to get everything sorted out. I had to get back to work, so I had to hang up when she put me on hold. But as soon as I got back to my desk, I started a chat with them. The person I chatted with said it looked like I accidentally signed up for the Air TV antenna that costs $49 a month instead of the other one that was free. I was like, "Whatever, just cancel it." But then the lady said they couldn't take the antenna back and I was stuck with it and had to pay for it. My order hadn't even been shipped yet! I was so mad. I told them that when they say "at no charge to you," it's misleading when there's a charge on my account. They said there was nothing they could do, so I'm gonna talk to a supervisor and then probably cancel my service.

Got Sling TV after my friend gave me an Amazon Firestick as a gift. Gotta say, it's been pretty useless so far. Can't get any videos to load, whether it's On Demand or live TV. It just buffers, freezes, or doesn't load at all. And it's not just one channel, it's every single one (except for the commercials, of course - those always load just fine!). Customer service is no help either. They always blame my internet or something else, even though Hulu, Netflix, and Amazon all work perfectly fine. They tell me to uninstall and reinstall the app, hardwire the device to the modem, clear my cache, and do a Force Stop on the app. But I've tried all of that multiple times and nothing works! All they can say is "we'll send this to our engineering team." What a joke! They're charging me every month for a service that doesn't even work.

And when the videos do load (which is rare), the quality is terrible and the volume is all over the place. The commercials are always super loud and annoying, while the actual show is barely audible. It's like they don't even care about the viewer experience.

Honestly, I wouldn't recommend Sling TV to anyone. It's just not worth the hassle or the hours spent on chat with tech support. The price is not worth the frustration you'll experience. Save yourself the trouble and find another streaming service.

I recently gave Sling TV a try after realizing that cable was just too expensive and that I needed to cut back on my TV time. Unfortunately, my experience with Sling TV was not a good one. The DVR feature is a major issue. It doesn't allow you to pause programming and then resume where you left off. Instead, it rewinds the show all the way back to where you paused it, forcing you to watch all the commercials again. Who thought that was a good idea? It also doesn't record anything I select, even if I'm watching it and tell it to record. When I go back to check the DVR section, it's never there. The On Demand feature is just as bad. When I select a title, it plays like I'm watching regular TV, with all the commercials and no ability to fast forward or rewind. It's frustrating that it gives you one fast forward and then says "Not available on this channel" for every channel. It's useless. Anyone who denies these issues is clearly working for Sling. The service is garbage.

The price is also not worth it. You pay $45 for Sling Blue/Orange, which is like paying $1.50+ per channel. You can go to DTV or ATT and get 350+ channels in 4 rooms with NFL Sunday Ticket for $85, which is like paying $0.25 per channel. I gave Sling TV a fair try, but I am not a fan. It also crashes randomly during shows, forcing you to restart it. This happens at least 3 or 4 times a day. It's a joke and not worth the money. They try to push more channels on you with add-ons, which puts the bill exactly where I was before with cable.

Overall, I think it's time for cable to make a comeback. Screw Sling TV.