Slumberland Furniture
Reviews and Complaints

Bought king size duvet on bed about a week all the stuffing has gone weird not in the square boxes awful to sleep in bought in tescos end of December didn't use it until later they won't change it out of the months returns you cannot see the aquares you have to see in jperson aphoto will not show stuffing up there's no pictures as you can't see it have to see in real life fed up now bought its faulty sort it please

I bought a bedroom set and had it delivered to a storage unit. Once I purchased a place and it was delivered, I couldn’t get the bed frame on. I’m 58 and disabled. I called them and asked if they could put in a service call for someone to come help me. They informed me that no, they don’t do that. So now I have a bed with no headboard or footboard attached. Or mirror attached to my dresser. So much for customer service.

On March 2, I received my dresser. It was damaged and they don’t have it in stock.

So I asked if they could get me discount because It would take almost 13 weeks for a new one. Raquel in the Muscatine store said they could me give 10% which would 20 something dollars.

Bought leather couch for $2, 000.00 and the stitching started coming apart just 3 months later, over yr of taking to store and only get runaround. Said part would take 4 months to get, been over yr now. Now saying warranty expired .

DO NOT BUY FROM SLUMBERLAND BEFORE READING! I have explained the details of my experience in the paragraph below but for the benefit of those who do not completely read reviews I wanted to start with bringing your attention to customer rating discrepancies I found Slumberlands website. Like most, prior to making purchases I check review ratings. The star rating on Slumberlands website for the Wake sectional I was planning to purchase had a 4.3 star rating with 4 reviews noted. Doing the math 4 reviews/4.3 stars I did not take the time to open the review summary page. After Slumberland did not delivery my furniture timely or have it available for store pick-up as promised, I began shopping for other furniture. While comparing a sectional from Macy's to the one I purchased from Slumberland I clicked on the 4.3 star rating associated with the Wake sectional to read the reviews. To my surprise the rating was actually 2.3 stars NOT 4.3 and there were 18 reviews not 4. I discovered more discrepancies on the Pros and Cons list which appeared before the reviews. This list contained a list of 5 each pros and cons, ea item had 1 review with the exception of comfort, it had 2 positive reviews noted. Upon reading the customer reviews I discovered 9/18 customers gave the sectional 1 stars review and 4/18 gave a 2 star review. Customer complaints included the sectional sagging, pilled and fraying fabric, and most shocking the couch being constructed from cardboard. Customers also complained that Slumberland refused to acknowledge the fabric is faulty and that other customers were having issues.

The short and skinny of my experience. When I purchased the sectional I was told the wait could be 2-4 weeks, it was dependent on when Slumberland received it from the Manufacturer. Once received it would be delivered the following Thurs, Fri, or Sat. Two weeks after purchasing the sectional I received a call from Justin, Slumberlands sales representative wanting to schedule delivery as my furniture had been received from the manufacturer. However, the delivery dates he offered were 2.5 weeks away which conflicted with his assurances and promise at the time of purchase I would not have any problems with delivery and bragged Slumberland owned it own professionally trained delivery team. What he failed to tell me was that I would have to wait have to wait for the furniture to arrive from the Manufacturer and an additional 2.5 weeks for delivery. My son and I went in person to the store and spoke with the Manager. He stated it was unusual for their deliveries to be backlogged and offered to refund the $100 delivery fee and the opportunity to pick up the furniture from the store that coming Friday. We explained we had not had to pay for delivery but the manager still refunded the $100. We accepted. Friday afternoon my son and I both took off work early, rented a Uhaul and drove to the store. I went to the back counter and told them I was there to pick up my furniture. The greeting I received was, "did you call before coming?" Confused, I responded no. The sales clerk stated, "we tell everyone to call ... " She looked up my order and said she could see the refund but stated the Manager had not followed through and the furniture had not been delivered to the store as promised and there was nothing she could do. The store manager was on vacation until the following Wednesday and the earliest we could pu the furniture was the following Tues, we declined as my son was not available to help. We left the store fully expecting to hear from the store manager when he returned from vacation. We did not. After finding the website discrepancies and reading the reviews I ordered the sectional from Macy's and received it within 4 days. I cancelled my order in person and was given a receipt showing a refund of the purchase price less $100 (already refunded) 5 days ago, I am still waiting for the refund to post to my account. Slumberland made no attempt to refund or make right the $50+ spent on renting the Uhaul.

On 9/1/18 we purchased a sectional and a recliner. We took the recliner home that night but was told the sectional wasn't in stock but they would need to order it and we would have it in two weeks. We were also told that if the price of the items was cheaper within 30 days they would honor it. On 9/8/18 we took a flyer out that we had received which had the sectional at a cheaper price and they honored it but then told us because of the sale price, they would not honor the 10% off labor day sale which we had gotten. No where on the flyer did it say they wouldn't honor the labor day 10% sale. Actually what the flyer did say was it was good on regular or sale items! So because the store removed the 10% of savings from our previous order causing us to lose $70. As if that didn't make us upset enough, I called last week to find out where our sectional was at as it had been three weeks and still no sectional. I was told it was still in the warehouse and hadn't been shipped yet and it would be in friday 9/28/18 and delivery wouldn't be able to be done until the following wednesday 10/3/18. So I called today 9/27/18 to set up that we pick up the sectional tomorrow which I was told last week it would be in by. Today I am told it will not be in tomorrow after all since delivery wasn't set up until 10/3/18. This is unacceptable! Not only did they remove $70 worth of savings we had, they told us two weeks and not it is going to be over a whole month before we get our sectional. We passed up several sales from other companies after we were told it would only be 2 weeks. Had we been told it was going to be a month before we were to get our sectional, we would have taken our business elsewhere. Lying to customers and ripping them off of money that they are owed is not any way to do business or to keep customers. We are in the process of remodeling and slumberland has lost our business! We will not purchase from them again!

I recently purchased a new bed from your Worthington MN store part of the agreement was that they would repair a sectional I purchased from your Sioux City Iowa store and sectional was delivered by your Spencer Iowa location. When I originally complain about the 2 end sections of the sectional I was told by the Sioux City store that I would have to go through the Spencer store as they had delivered it. Spencer Store said they didn't sell us the sectional and that we would have to go through the Sioux City store (apparently the run around).
So when we purchased our new bed in Worthington MN we were told they could repair the sectional and pickup our used box spring and mattress. They did neither they picked up the sectional end pieces and after quite some time went by I had to call them and I was then told they could not be repaired and when they brought them back I asked if they could at least take the old boxspring and mattress and was told no they did not bring any bags to put them in.
Sorry to say I do not plan on ever doing business with Slumberland again not because of your products but due to the service after the sale. You can check your records as we buy most of our furniture on credit through you stores so I know there are records.
I am very disappointed in your service and the could care less attitude except when we are buying furniture. FYI all the stores mentioned are aware of the problem however no one seems to care. I work hard for my money and I feel I have been taken advantage of by your stores.

I bought a four matching living room tables and set up a delivery date far in advance, and I made sure I would be home and with a friend to help. The day of delivery, I was notified I would only receive half of my order. A week later I got the remaining order on my doorstep, again, I took off work and had someone there to help assemble and move it. When I opened the console table the corners had been damaged. This is not my first negative experience with Slumberland delivery; In October I bought a king sized tempurpedic mattress with abedroom set. I was told it would be one week for delivery and my dates kept getting pushed back until a month after I purchased the bed. I ended up sleeping on my couch for a month, rather than just one week. Had the sales people been more up front with the delivery date I might have made for other arrangements or not bought the pieces to begin with. I am still awaiting a call back from the store to set up an exchange for my damaged console table. I will likely never buy from Slumberland again and likely not refer anyone to Slumberland as well.

I had purchased a bed set. Paid for delivery which was fine. The mattress wasnt as good of quality that i expected so i exchanged it. Paid the $99 fee and picked a new one. I wanted it delivered as well so i had to pay another delivery fee. Now the delivery times they keep giving me dont work since i work 2nd shift. They keep telling me the times cant be set. Obviously this company isnt about customer satisfaction. Why should i pay a fee twice if they cant deliver it when i will be home

I bought a mattress, and after their customer service order the manufacturer top send out a person to test it to confirm that it was defective . slumberland would allow me to get a new mattress however they no longer had the same one i purchased available. so i was forced to choose a higher priced one and pay the difference or a less expensive one but THEY WILL GIVE ME MONEY BACK ! so i 'm paying then more then what the ticket on the matress in the store says ! how is this fair ?

i will NEVER buy anything for slumberland again !

Less than 2 years ago I purchased a Hughes couch (as well as a matching chair and ottoman) from Slumberland Furniture. The salesperson talked me into the extended care warranty from Furniture Care. I was told it would take care of any issues I had with the piece including spot care, etc. Recently, the coils / springs on one end of the couch have already gone bad, not to mention various spots from normal day-to-day living. Bear in mind there is only one person and no pets in this home so it does not get an inordinate amount of use. When I called Slumberland Customer Service I was told the Hughes warranty only was valid for one year. (Obviously not much confidence in their product!) I was given the contact information for Furniture Care, the extended warranty. Megan, the person I spoke with, confirmed they did nothing about the broken coils, and regarding the spots I had to advise them within 14 days of noticing. What possible difference does it make how quickly I advise them? Clearly the quality of furniture offered by Slumberland is subpar and the extended warranty is a total scam. Stay away from both!

I purchased two chairs from the Clive, IA store for my new home in June of 2015(052957XZGM). In December of 2015 I noticed a seam starting to open and a small hole in the head rest plus they had become stiff to the touch. By Feb. of 2016 both areas had gotten worse so I contacted customer service. They sent out an inspector who said that there was a problem with the one chair and looked like it was starting on the second chair. Was told they would contact me very soon. After waiting a month with no contact I called again was told they would get back to me that day. They did not and a week later I called again. Again told they would call but they did not. Called the store, spoke with the manager who told me it was my fault there was a problem due to the fact I took some medications. Next day customer service called and said it was my problem Even though I have 4 other leather items with no issues. Next I contacted corporate who blamed it on the manufacturer. I contacted the manufacturer (Ashley Furniture claim number 17046) who said they would contact Slumberland and have them contact me with a solution. After 2 months still no contact from either party to date. Coming up on the date I made the original purchase which is what they both want to happen so they can say a year is up we can do nothing.

On 12/22/2015 we purchased a glider recliner with ottoman. We were told it would be 3 weeks till delivery which would have been 1/14/16 since the material was custom order. We were told around that time it would be 4- 4 1/2 weeks. I called 1/18/16 today to complain since I purchased it for my son in law and daughter. I was told they will have an update 1/20/16, but it may not be in this week. She said she was sorry someone told us 3 weeks. I explained that wasn't good enough, that I could have kept my money and made interest on it for an additional 2 weeks if there were delays. She couldn't offer me anything additional. I said that's fine I will never do business with you again and will let all my friends know about their deceiving on their delivery time frames. I'm tired of companies that over promise and under deliver. This is not true customer service, they want your money, but cant deliver your product timely.

I would never shop at Slumberland again. They are deceitful in their advertising. My wife said she wanted to buy 2 Lazyboy recliners and she found what she wanted at Slumberland in Bloomington, Minnesota. She showed me the add in the newspaper. The add said Sale $299 and in big print 40% off. I calculated the price and told my wife it would be $179. She said no, the price is $249. I look the ad over and saw in small print it said 60% off list price, so I concluded the $299 was not the list price. I told my wife this was deceitful. You see the large price listed then you see the large 60% off. So we went to the store. We spent about an hour setting in different chairs. Finally decided on one that had a tag on it that said $349 Final price. We told the clerk we wanted that chair. We noticed the one next to it for the same price was about an inch closer to the ground. I told the clerk I wanted to make sure the one we got was the taller one. She said that would be $50 more. I said the price tag on that particular chair said $349. She said it is $50 more because the rocker platform under it had a board that was about 1 in wider. I said this was false advertising. The chair has a price tag on it that says $349, so that is what I should pay. This was deceitful. She said she would get the manager Greg Tangen. When he came he said ... so you want to talk to me. I said not really, I just wanted to buy the chair for the price marked on it. He said we couldn't it was $50 more. I said this was false advertising. If the price is $399 instead of $349, the price tag on the chair should say that. I said this is false advertising. He said the tag is not advertising. I got so frustrated that I had spent an hour of my time comparing various chairs and features and finally coming to the conclusion of what I wanted then to have the store tell me I was wrong because they couldn't sell me the chair for the price on it. I would never, never shop in Slumberland again and I encourage everyone else to stay away from them. I also do not respect the store manager Greg Tangen for putting the miss leading price tag on the chair, then arguing with me that I was wrong and he was right. Stay away from Slumberland.

I started thinking about how to help my fellow man, so here are a few more ways to save money. When I worked at slumberland and we ran out of certain bedroom sets we just went online to BIGLOTS.Com printed off a coupon and then sent employees over to purchase the very same sets. This was great for us because we still made plenty of money. If you like any of the table art or accessories at Slumberland you can find it at Gordman for less then half price as well. When Slumberland tries to sell you their mattress pad protector, remember they only pay $14.75 for an item they want you to pay $85 for.You still need it to get it if you want their 60 day return exchange. I suggest you buy your mattress from Mattress Firm and get a full 100 night guarantee with the possibility of getting a cash refund. Slumberland will NEVER give a cash refund. I promise to keep the info coming. Please comment if you have any questions that I can help you with.

My family recently visited the Slumberland, Springfield, MO, store to purchase a reclining couch. We knew we weren't going to make a purchase unless we could receive no interest and no payments for 12 month and made that clear to the sales professional. The sales professional, Derick Broyles, was helpful and made it clear that if our credit was approved we would qualify for no interest and no payments for 12 months. We were approved with surplus and as we signed the paperwork we again confirmed that there would be no payments for 12 months.

I should have READ the paperwork in detail rather than extend good faith.

We've now received our second bill, bills which the sales professional told us we could ignore, with an attached late fee and must pay the Wells Fargo financial institution the payment. While Wells Fargo was not able to waive the late fee since this was not a Wells Fargo error they did offer to amend the financing with agreement from the store.

I contacted the store to see about verifying or correcting the financing but was informed that Derick no longer works there. A woman named Judy was quite adamant that no interest/no payment finance options did not exist in the Slumberland store. This seemed to contradict what Wells Fargo associates told me, in that they would alter the financing with store approval.