SmartStyle
Reviews and Complaints

I went and got a hair cut. It was $40 for a shampoo cut and style and $10 extra because of the length and they would use the flat iron to "bump" the ends. They said anything past shoulder length.. My hair is barely even touching my shoulders. Also, online it says the basic includes flat iron but they said if i wanted it flat ironed it would be $60! So basically $30 extra just for flat iron. According to the website that i have attached a screenshot for it says I should have had a shampoo cut and full style (curling/flat iron) for $30.27. They DID NOT flat iron my hair they just "bumped the ends". I came home and flat ironed my hair and it was still $40!

Then to top it off my hair is uneven all the way around! I have attached pictures. I have been a smart style customer for a while and I'm sad to say i will not be returning. I would like to request a partial or full refund because now i have to go have someone else fix the mistakes your worker made!

Went into have eyebrows waxed Wednesday june 27 and the person doing my eyebrows took off more then half my eyebrow I am beyond upset will not be returning and if there was anything I could do I would sue this company I am going on vacation tomorrow and this is the last thing I wanted will be getting some big sunglasses to wear all week thanks alot

Utterly disappointed at the lady who cut my hair today.. I had a long a line and I specifically said do not touch the front I want a trim. Only half an inch... And what does she do cuts 3 inches off the front! [censored] mess! She turned my hair into a 12 year old bob cut.. I had a long a line. Whoever hired her needs to fire her asap

Here is to another 6 months till my hair grows back

I checked in online to have my hair Shampooed and Cut. The times available were 2:30 for one employee and 3:45 for the other so i checked in for the 2:30 appointment. When I get there I let the Lady know I had checked in online and she was like okay. After about 5 mins she then proceeds to inform me that she doesn't know why it let me check in online due to someone else being ahead of me and that the wait would be over a hour. This happen at the Fayetteville Tennessee location with Julie and Jodi working. Very unhappy about this.
Thank You

Raven Bush, lic.# 252781, COMPLETELY ruined my hair the day before my wedding. She left bleach in my hair while she went outside to smoke & return her boyfriends' 10th call while I was there. She had her son come visit & approximately 10-15 calls from her boyfriend. She left me in that chair with bleach in the back of my hair the entire time. By the time she was done, she couldn't even comb my hair because it was falling out in chunks. She is a known drug addict that is too worried about her cigs, phone calls & family/friends to pay attention to her client's hair. SHE SHOULD HAVE HER LICENSE REVOKED! I would like a phone call to keep me informed on what is being done about this situation!

I went for permanent Hair straightening *n smartstyle wall Mart new Berlin, and the service given by the lady was pathetic. It resulted in few skin burn marks at various places.. It developed itching. Moreover, the hair were not at all straightened.
On going back and letting them know they replied that they cannot do anything and I can go and file a complaint.

I went to smart styles salon in vincennes indiana for a perm. I asked the store manager, alisha hayes, who also did my perm, if my hair was in good condition. Reassuring me, i agreed to the $150.00 overpriced perm, (i actually believed she knew what she was doing, ) then, it did not curl, it burnt my hair, i was so in shock, i asked for my money back, which she refused rudley. She also, charged for me for a style, and i left with my hair wet, it was so burnt she could not blow dry it to style it. She did not refund my money for that either. I posted this story and my hair results on youtube if anyone wants to see it, my id is madison venturini. I have lost a lot of hair because of this so called perm, i do not understand how or, why people like her should get away with hurting people like us. It should be illegal, or is it? i asked her for corporates number and she gave me a fake one. I googled it and found this site and the number. I am not sure how much good it will do after reading some of the other complaints. But i guess i will just wait and see. I definitely believe i deserve my money back. I have three videos about my experience and smart styles salon on youtube, i will try to include them with this complaint, if they will not send, please watch them. My id is madison venturini, also try my name if that will not work, i can also email them if you email me a request.
Thank you,

My friend went for hair color, the girl working said $60 to Blondie the roots, I was keeping a close eye on her, this is what she did touched up the top and the sides left the back undone, there wasnt anyone else inthe smartstyle salon and I was by my self, the heavyset girl in her 20s 30s, said it would cost me $60 to touch up the roots and thats what ive been charged for the whole head to be colored, she colored the top and side roots but did not color the back of head roots, I made excuse so I would get a change to aleast do something about this, I have been back to the smartstyle to speak my peace about this scam artist, that tryed to trick me out of $60 and didnt complete her work a couple of weeks afterwards the Bridgeport Police stopped me said someone was wanting me arrested, so I am not for sure if this might be related, there are a couple other incidents pending that some people crimes that I have had to report, some of it seems that it might be connected

I went in on Saturday, September 30th, 2017 at 12:50 pm. I did not leave the salon until 9:00 pm. All I wanted was to get my hair blonde. Not only did I leave with a bald head, once I made it home I noticed a bald spot that was shaved in the middle of my head! I have never had a bald head or a bald spot in my head until now. My hair was not blonde at all and I would like a full refund of the $88.00 dollars that I wasted. My hair is changing colors and it’s not even been a full week since I got my hair done. Very terrible experience! I have put a before she colored my hair and the aftermath. And no, I did not want my hair cut, I only went to the salon to get a professional to color my hair blonde!

Hello,
I emailed a complaint last week, Saturday, 9/9, regarding the waxing I had done on my lip on 9/4. I did not get any response from you and that has me very concerned that no one cares that I had blisters on my lip! I went to the Fulton Smart Style on 9/4, I think it was ticket 60, not sure of the girls name, as I threw away the paper that the manager gave me in information on. I just wanted to know that this was looked into. My lip hurt for 2 days straight, blistered and finally looks better, at least I can go out without feeling like everyone is looking at my lip. NOW you can refund my money, yes, it was only $10.25, plus the 2.00 tip I gave to her...let me tell you, that with the attitude she gave me (and my daughter agrees), I should have walked out! If I didn't have the 2.00 in my hand, she would not have gotten anything...so yes, you can refund me $12.25! I have always used the Central Square one, and should have went there, but I was closer to Fulton, as to whether I ever go back to any...that will take a lot of thinking...the only thing that might help me, is Ashley in Central Square is a very caring manager and cares, as I called her to ask if she had anything to do with the Fulton one, and the reason I called there was because the manager in Fulton was not in until the Thursday after Labor Day, and the sad part was, I had to call her on Saturday to ask her what was going on!

Thank you for letting me vent,
Dawn Wart
[protected]

My hair stylist is unfortunately at Smart Styles in New Bern, N.C. She just relocated there a few months ago. I called there to make an appointment and the girl on the other end told me that they don't make appointments anymore by phone and that you have to download an app to make an appointment. I was like WHAT?! That is rediculous for those of us that don't have access to apps. My stylist comes in at 2:00 today; therefore, I told the girl I would be there at 2:00. She told me to come at 3:00 just to make sure. I was like what the heck?!?! So I downloaded your stupid app on my computer once I got home and guess what? It doesn't schedule appointments! No wonder so many people complain about this salon!

I provided a picture to the stylist of the color I wanted. The color I received was many shades darker than I requested. I kept telling the stylist it was too dark. She said, "You are just in shock. It will wash out in a few days." This is not an acceptable answer! I had my hair cut at the salon 2 weeks prior, by Jo, and I did not need another cut. She also charged me for the cut-- assumably because she left the the process/developer on so long (cutting another person's hair & selling products to another walk in) it fried the ends of my hair. I have pictures that I will be glad to provide. I noticed one large section that was not foiled while she was helping a shopper buy shampoo it was the section below & behind my right ear. I pointed it out to her, and she put only 1 foil in that entire section. After I got home and looked more closely at my hair there were many places that were not done at all-- large sections that were not foiled & outgrowth was still there.
Her 9 year old child was at the salon when I arrived for my appointment at 4pm, she was constantly being interrupted by the child & other customers walking in to buy products. She had to help the customers, because there was no other employees in the salon. Then her husband came in the salon about 6pm. He looked & smelled like he just crawled out from under a vehicle, and sat in a near chair. That would have been okay IF he had not made derogatory comments about the nature of the hair business, and telling the 9 year old that she wasn't going to be a stylist when she grew up. It was very uncomfortable.He acted aggravated that it was taking Sarrah too long to do my hair-- that may have been why she left several sections undone.

I WAS in shock. My hair looked nothing like I asked for. It looked severely damaged. It took 4 hours and looked like a student in cosmetology school took her first stab at color. Needless to say, I was VERY upset. I cried over it. Vain, I know but a woman's hair is very important to her self esteem.

I had to find someone else to try to minimize the damage this person did. It cost me $120.00 to fix it-- in addition to the 97.25 your stylist charged. I did not call Sarrah to fix it. Frankly, I don't trust her & I did not want any more damage done to my hair. I was afraid she would melt my hair off ! I respectfully ask that all my money be refunded. I think you should also compensate me for having to spend an additional $120.00 for having to get someone else to fix it. I also think some real changes need to take place in the shop. The entire episode was awful.
The first picture is MY hair. The 2nd & third pictures are what I showed the stylist. I explained I wanted the COLOR of the short hair photo & the chunkiness of the photo with the long hair.

first I had to wait till 11 am for them to open when it said on the website they open at 10 am but anyways I went to get a perm she asked if I ever dyed my hair I told her yes 16 days ago she said ok so she rolled my hair put the stuff on my hair but she was rushing did not even check and see if my hair took at all after she took the rollers she said oh your hair color changed and she said it looks like the perm damged your hair needless to say it looked so bad she did not even try to say oh I can let you come back in a week to fix it my hair is damaged I had long hair now I have short corse hair that I cant do nothing to

Went to your Wal-Mart location, East Windsor.
The curvy blonde woman looked like she just rolled out of bed and obviously didn't want to be there. Zero professionalism.
She put my 4 year old daughter in a chair and started dry combing her hair. Ouch!
I was wondering if She was going to wet it.
She didn't! She asked my how short, I said 2-3 inches not 4+.
She then grabbed the back if her hair in a huge chunk and started hacking it off!
She didn't section it off or wet it. There was no procedural method here. I was sitting away from her and thought, okay, maybe she's doing something different or maybe she'll even it out later? Or wet it after? It all happened so fast, I didn't know what the do. I was trying to let her do her job but, obviously she needed help.
My daughter's hair is beautiful and very thick, there is no way you can dry cut it in one sweep, I could see her struggling to do her half fast sloppy armature work.
My daughter's hair is completely uneven and her part was way over and not corrected.
There was a dangling huge piece way longer than the rest of her hair!
Her gorgeous hair is ruined and we will be heading back to school soon!
I am beyond livid with this horrifying experience and quite displeased I paid for that garbage. It was like she had no training.
My daughter's hair can't possibly go any shorter to correct this! I am very dissatisfied.
The lack of regard for my child's haircut quality Is appalling.
I certainly hope she is reprimanded.

This woman was NOT personal and did not want to be there. Today was the Aug Civic holiday. We were there at 11am.

I am furious, angry, and absolutely heart broken over what they did to my daughter. She went to get just some blonde highlights on her brown hair yesterday at 3:30. It's now 3:03 almost 24 hours later and now my daughter has dark red brown hair to cover up the horrible screwed up job that was done. This is so ridiculous and wrong. HOW do these people get away with this? Can't get your money back, oh no because they had to spend so much time today trying to fix Their MISTAKES!

I have been going to the Smart Style located in Fern Creek in Louisville, KY for 7 years. I either get Chris or Amber to do my hair. I was in for a cut a month ago when the girls told me Regis was selling off all their salons and that the guys that bought the Fern Creek location were not good people and that they were all quitting in 3 weeks.
Out of habit I went back in to Smart Style last week and some creepy guy practically rushed me at the entrance. I realized I'd forgotten the girls were gone and I said I'm sorry I forgot Amber & Chris were no longer here. He said yeah we fired all those girls and the girls at the Bashford salon for stealing. I told him those girls told me they were leaving a month ago and you a damn liar. You could practically see the sweat pouring off his forehead and as he started stuttering some more non sense begging me to let him cut my hair.
Those girls were right. Those guys are liars, not to mention creepy.
DO NOT GOTO THIS SALON !

ticket 1== sale ID 11618 ==whiz pay id [protected]==Name Lynda Viles==Stylist Tatrina==501435 color -permanent / Demi= ref 4 U- $2 off service $45.50- minus $2.00 equals $43.50 gave tip $5.00. went to next location for bangs to be trimmed. my complaint I am 69 years old, Tatrina missed lots of grey hair. She never put color on all my hair so it looks blochy . second complaint the location Smartstyle, 21101 McQuire Rd, Harvard, Illinois 60033, [protected] Store # 14055, 6/09/2017, 12:06 p.m. The place is FILTHY. Store located in a Walmart Grocery Store. Floor filthy, dust every where, station are filthy, mirror had hair on it, hair all over the floor from last persons haircut. TaTrina never put a towel around my neck at time of washing out my haircolor. I was drenched all over my back, she had to blow dry my shirt because I told her I, m not walking thru store like that. either hire an outside company to clean the location or close down the place. Would like half refund because of the above. Thank you Lynda M Viles Lynda.[protected]@yahoo.com 209 N. Hayes Strett, Harvard, Illinois 60033

On May 15 or 16 I called several location looking for Rheatha, I finally tracked her at the Saraland store...she was on a conference called the young lady whom related that message also advised me that on May 19th Rheatha would be at the Tillman's corner location and on May 20th the Semmes location therefore that friday bright and early I went to Tillman's corner and there was no Rheatha so the lady text her and Rheatha informed that lady that it would be around 10:30 because she was with her boss. I had an event that I had to MC on Sunday therefore I asked Ashley if she felt enough confidence to cut my hair in the two styles that I showed her she said yes. I watched her cut to older white females hair so I was satisfied that she could do it. When she finish my hair I was not satisfied with the left side so she changed it three different times, I paid her and tipped her even though I was not satisfied because she made an effort to satisfied me, she snapped a couple of picture and gave me a card. Immediately after I got out into the daylight I could tell that it was worst that I initially thought so because I was press for time for work I left without saying anything to Ashley, but I did arrived the next morning to show it to Rheatha so she could fix it but again she was with her boss and had not come to the store, needless to say I was upset because I had to get up in front of all those people on Sunday the 21st at the church anniversary, so I explained it to the girl there and she advised me that when I do speak to Rheatha to let her know, because again Rheatha was not available I asked her should I call the 800 number and she said I could but that it was going to whine up back to Rheatha anyway because she handle those type of complaints so I spent a entire week trying to track Rheatha down and she called me that following Friday may 26th I explained it to her and she advised that she was going to make a notation of it but that I still had to lodge and official complaint to the company. I would like for you all to know that I had to go somewhere else that Saturday May 20th to get my hair redone and the girl that cut it was more that willing to explain to Rheatha what it looked like and what she had to do to correct it but when we called the store Rheatha still had not come in and also I went by there late afternoon in person to show Rheatha my hair and to tell her what the lady said, and explain to her what happen with Ashley but still she was not there. I know Rheatha does excellent work and that is who I really wanted but I had to accept who was available and ended up paying twice for my hair which I am very aggravated because Rheatha is floating all over the place and at different times and not at certain location at all and it's just a mess and whenever the higher ups come in and want to tie up her time they do and its not fair to the customers and then there if no company cell phone to reach her and if it is they don't give out the number...everyone that I spoke to said that they would texted her not call but text and there should be an email to reach her for the customers' sake because I really did get the feeling that that were afraid to contact her on my behalf because they was afraid that i might have been reporting them and not the person I was trying to report, and then when she called her number was blocked and I don't usually answer blocked numbers but I figure it was her because they never offer me a number to get in touch with Rheatha therefore I felt that that is what was instructed to them they were following protocol but when she did contact me she was nice and engaging and she said that my cut might be refunded but money for my style would not and I just did not like it and I will not be using smart style ever again. Mary Frye [protected], you can contact me and I use no block numbers because I want you all to know who I am and I don't scam and I don't lie, I just tried to be as gracious to Ashley as she was to me and I do appreciate her trying to satisfied me and if Rheatha had been at either of those location like she was scheduled to be then this would not have happened and or this matter could have been resolved.

I went to Danielle Bestow at Walmart smart style Bay Pines. My hair was almost all one length and curly, I just needed it trimmed up. I specifically told her that I did NOT want layers in my hair. She said ok, trimmed it up and sent me on my way. After it dried I noticed that the sides were still really puffy and frizzy, so I went back the next day. I let her know that evidently she needed to take a little more off. She then proceeded to cut the rest of my hair, excuse me LAYER the rest of my hair. When I asked her why she layered it after I specifically said not to, her reply was, "that is the only way I know how to cut it." And I am just supposed to be ok with that? I'm sorry, but if you can't do it the way the customer asked then you need to say something. I now have a good 2 years to wait for these stupid layers to grow out! I know you can't put my hair back, but you need to be held accountable for what you have done!

Made an appt to get my hair done before Christmas. Service was terrible! Wasn't even offered a seat or shown were to sit or hang my coat, 30 mins after the time my appt time she finally was able to start. I wanted my hair dyed with highlights, I told her no red tones... she decided red tones was best and proceeded to do that. Every decision I made she talked me out of! For the highlights they were chunks! I asked her for thin pieces, when I part my hair I can see the streaks! And she talked me out of using a toner, probably to save on time... and to finish there's a piece of my hair that's uneven in the front! Needless to say I won't be back, for what I paid the service and quality of the work was not worth it!