SmartStyle
Reviews and Complaints

Got my hair cut at Smartstyle on 1/19/17. Show the stylist a pic, & the cut looks nothing like it. It really should have been a simple cut. I told her I wanted my dead ends off, which was supposed to have been only an inch. Instead she took about 4 inches off my length, even after I illustrated an inch using my hand. My stylist was Melva in Princeton, WV store. Will not go back.
BJ

I am beyond livid! I took my 23-month-old foster son in to get a trim. He has naturally curly hair that I just love. I asked the stylist to give him a trim to clean him up a little bit and he literally butchered his hair! I clearly stated that I wanted to keep his curls and even commented that I was glad to see the stylist had curly hair as well so he understood. He nodded at the comment and began to cut. I stepped away for a few seconds to grab a tissue because my little one was crying and his nose was running and when I came back he had literally cut inches off his hair! I said, "OMG you took his curls off"! He didn't respond. Just kept cutting. A minute later I took the cape off my little man and threw it at the stylist. I said enough! If you keep cutting he will be bald. I then went to the counter and said, "I am not happy at all!" She asked me if we had discussed what I wanted. Does anyone get a haircut without first telling them?! I started to cry because there is no fixing this! I am so angry that I just want to go back in there and punch the guy! The first photo shows what his hair looked like. The second photo shows what he did. Disgusting! The third photo is what I asked for. Unbelievable! I feel like he purposely did this!

I had my almost waist length hair trimmed 5 inches. I asked that the ends be feathered and it was all one length when we began. I keep my hair up in a clip in warm weather and did not realize how badly the cut looked until at a women's retreat, when some one else brushed my hair out, they were a retired beautician, to discover it was 2 inches different on the back and layered clumpilly to the shoulders. It was 3 weeks after the cut. The clerk at the store said that stylist had been let go. And, they would not fix the cut, it would have to be cut to my shoulders to look right, and only a 2 dollar discount. I cannot believe it! It is obviously a mess.

Where I work there is a quota paper put up for every day of the week to meet before we are allowed to be paid the commission. I would like to change that by letting you know that we all keep the salon nice and clean as humanly possible. I have gone through it, and know a lot of that state regulations such even having to clean in between the two plastic layers of the dryer heads to beat any state checks. We are getting overstock of products that don't get sold as much. Is any way you could keep track of what is sold @ the salon in Oneida NY, and just but what has been sold, so we don't have to beat a quota on the wall before we can be paid commission. It is called conserving in order to pay us the quarter we deserve for what we make for the company. Thank you for listening.

My haircut was $185 there! I didnt get what I asked requested, toning, trim and low lights. I don't know what she did, but I think I would have done better at supercuts. Isabel, was my hairdresser and the manager. Never go there! Horrible! I even had to get it recut. I went there because I could not afford a high end salon. This place is a rip off! Terrible! Thieves! Scam! I'm still trying to talk to someone other than the manager who charged me $185 and never mentioned anything while doing my hair! Worst place! I have tiger stripes! Isabel, couldn't fix it when I went back the next day. She offered me a fre trim and root touch up the next time. Like hell I will ever go back! I want my money back for an awful job and deception.

Worst place I ever went to. Manager was obnoxious and unproffessional. I Came in with my granddaughter to get her hair cut for school. A simple chin length bob. How hard was that? The manager threw up her hands and said she did not know how to cut a bob that was not just cut ´´straight´´ across. I had asked her to cut bottom with a slight curve. She looked at the second hispanic hairdresser standing next to her and said rudely ´do YOU know how to do this´ and she just shook her hair and said nothing and went back to her customer. A young woman who was with another customer said she knew what I wanted and she cut her hair for me. Good job. When she got through, she said quietly that she did not know why the manager claimed she did not know how to cut a bob. She just didnt want to do it. She only wanted to cut the mens hair. Thats all she would except as customers while I sat and watched my granddaughter get her her cut. I will never go there again.

I walked in with shoulder length pretty hair..walked out with chopped up hair cut to below my ears. My hair was butchered. Asked for an a-line with light layering..ha, ha. My hair looks like a butt of a chicken. When I said "I don't like this" the stylist just walked away. Another stylist, with no teeth, came over and tried to "fix" this botched job. No way it could be fixed..my hair was gone. Will take months for this mess to grow out.

My name is Albert Theriault. The date is 11.16.15, incident occurred approximately 2:30 p.m. I had asked "Roxy" to cut my hair, giving the description 2 1/2 cut with a tapered back. She proceded to cut my hair in the back. When she came around to my sides, I noticed she had shaved my head bald, she did not bother putting on the guard. I work with the public & I am very conscientious of my appearence. In addition to this, today is my wife's birthday & I had made plans to take to her out, but I have cancelled my plans due to my appearence. In addition, I had Christmas family potraits scheduled this week, and had to cancel this appointment, as well. So as you can see the repercussions have immediately affected me in a most negative way. It will take a month for my hair to grow back to it's normal length. Also, the area where she had shaved my head is white, giving me a very embarassing & noticeable difference in skin tone. I would like to be compensated for the distress this has and will cause me.

I visited the Walmart Smart Style salon a few times. I never been satisfied with the quality of service. It seeing to me that the stylist are not professionals at all. I showed a picture to the stylist and she looks like she knew what to do. The reality speaks for itself, I am a walking mushroom. Now I will need to pay another $30.00 or more to fix my hair. I am so upset. Walmart should make sure that whoever is working there is a professional not a person playing to be a stylist.

Do not go to this salon! I went a few years ago and got a horrible hair cut then yesterday I really needed a trim and everywhere else was closed so I thought everyone deserves a second chance this lady chopped my hair it looks like a five year old did it she said that she just got out of vogue beauty school but I don't see how she didn't blow dry my hair after the cut so wet it looked okay but about an hour later everyone kept asking what happened to my hair and when I looked oh was it terrible I even cried so when I called she said come in tommarrow to get it fixed so I did they wont fix it cuz she is not there and no refund because the manager is not there also very rude people please don't even go here if you are desperate

I went into the salon in orlando, on john young parkway and sand lake rd on friday may 8 for a haircut.
The woman who cut my hair did not introduce herself, takes me to wash my and cut it. She gets me in the chair asks how i would like my hair cut. I told here i wanted it cut just past my shoulders and layered. She didn"t understand fully so i explained again.
She didn't really have the best knowledge of the english language, but i assumed since she was employed there she knew what she was doing. I left with my hair still wet so i couldn"t see exactly what she had done, so i went home. When my hair dried i realized she didn't listen to anything I had said and it looked awful, since i was mad i decided to wait til the next day after i had calmed down to reach out to smart style to resolve the problem. Well i called the salon i went 8 times in a 4 hour time frame and noone ever answered. Called 2 other salons til 1 decided to answer. I was then given the corporate #, i called explained my story and was told the regional manager would call me back to resolve this. Since it was Saturday i didn't expect a call til Monday, Well Monday rolls around no call so i call the corporate # again and there system is down. I then call the original salon back, even though i didn't know the woman's name the girl who answered the phone instantly knew who i was talking about. She puts the manager on the phone who says this is blah blah so fast i couldn"t even understand her, so i tell her what the problem was, she also knew instantly who i was referring to, and tell her i called 8 times on Saturday. She asks when, I tell her and she procedes to tell me i must have called the wrong #. I said 8 times? I got the # off your website and its right today, but it was wrong on Saturday? She once again says i was dialing the wrong # which she never bothered to ask what # i was calling. So i hung up before i said what i really thought. At that point what she said to me basically is your stupid and dialed the wrong # 8 times. If I was the manager I would have told the customer come in and I personally will fix your hair. But i guess that's not the kind of training they receive, or she is just a bad manager. It's now Monday afternoon waiting for someone else to call me, since the district manager whose name they gave me is no longer there and no one at the 1 salon that answers the phone and treats people like humans with respect, knows the phone # to the new district manager. Why should someone have to go through so much to get what they already paid for?

Somebody needs to fire the snobby girl devan from smartstyles, she doesnt listen, she screws up my hair all the time, I think she may be using drugs, if I were in regis corporation I would submit a drug test., she is thee rudest person ive ever encountered! She should find a new profession. All she does is talk sh* about smartstyles. She especially has a problem with the manager there, always calling her a bi*, cu*, and a whole lot of other names I shall not speak of. I would not trust her at all! She complains about me wanting something else done with my hair. If I say I dont like just a small part of the. Hair cut, she gets this attitude with me and stomps off momentarily andcomes back all rude. Its her way or the highway! If you have a problem she throws a fit practically. Her and another employee are always sitting around on cell phones, when they could be cleaning the salon. They sit there while all dirty, hair all over floor. I see her stealing product once and a while. There has to be some sort of disciplinary. Action!

In January of 2015 I had went into Smart Styles hair salon to have my dead ends trimmed and eyebrows waxed. The wait wasnt long maybe approx 20 to 30 minutes. Tasha Montgomery was the hair stylist who "attempted" to trim my hair. she had already waxed my brows and done an acceptable job however when it came to my hair i wasnt able to see what she was doing as she had me turned away from the mirror. All I wanted was the dead ends trimmed off. MEANING PLEASE CUT ONLY THE DEAD ENDS OFF! When she was done she handed me a mirror and asked me to look and see what I thought. Much to my surprise she had cut approx 3 inches of my hair off, butchered one side and the rest was a mess to say the least. I had to go to Mane attraction to try and salvage what was left without cutting any more of the length off and TRY and blend the side that was completely gaped up. To say the least I am extremely angered over this. I have contacted Regis Corporation TWICE giving them ample time to contact me as they said they would. I have called back asking when i was going to hear from the district manager as they clearly stated. According to the lady i spoke to they had NO RECORD of me calling in. The lady supposedly made another claim .. I have heard nothing from Regis Corp/ smart styles... Last message I left was not very nice as I threatened to sue Smart styles. ANNNNNND ive heard nothing ! Called back again.. and of course they have no record of me ever calling once again! Will I let this go? Most likely just getting started! I contacted a young lady whom I know was employed there a few months before . I later find out the young lady "tosha montgomery" doesnt even have a license. yes, im extremely bitter over this whole ordeal as I have later learned that the ppl behing smart styles DOES NOT DO ANYTHING TO RESOLVE A PROBLEM!

I came in for color and trim as my regular stylist was away. The color was lightly and swiftly ( i.e. carelessly) applied, and after it was washed out, my greys were not covered . I had to point this out to the stylist and ask her for a reapplication of color. Later, I asked for a slight trim, following the contours of my previous (well executed) cut. What a mistake! This girl quickly and unskillfully hacked a horrifickly shaped coif---absolutely no finesse, disgusting style . I think I'm done with Smart Style.

I went into Smart Style this past Saturday morning to have my son's hair cut. The person I regularly went to had to cancel the day before due to an illness. My son was having his first year pictures done this Saturday and I really wanted him to be "clean cut"! I know several people who go to Smart style and have had really great experiences, I unfortunately wasn't so lucky. We were called back and the first words I spoke was this is my little boys first haircut so we will be taking some pictures and I also want lockets of his hair. she nodded.. I began to describe to her what cut I wanted for my little guy. ( a common boy haircut) She seemed confused. I explained again and asked if she understood to which she replied, "ya ya" So I assumed she understood. She then started cutting my sons hair and before I knew it she completely cut it off. She cut it way shorter than what I asked for to the point I had to ask her to stop cutting his hair. My son, being 12 months started to get impatient and move around to which I was trying to keep him still and entertained, the hairdresser spoke to me in Spanish...NOT once did I speak Spanish to her or indicate to her that I spoke Spanish. I than knew at that point that there was a HUGE language barrier and she probably never understood what I wanted in the first place. My frustration is this- if you don't understand please have the decency to speak up and tell the customer. I would have been much more receptive if she would have sent me to the next person vs just cutting on my sons hair not understanding what I wanted. Not only did this hairdresser do a horrible job cutting my sons hair, she ruined that first hair cut experience that I will never get back!

I took my son age 13 who is very small for his age for a haircut expecting to pay a reasonable price the salon being in Walmart, instead I was disgusted at having to pay 18 Dollars and two cents just for a dry trim. It clrearly states 10.95 dollars for Kids and in quite small print underneath it states age ten and under . This means that children over ten are classed as ADULTS - "REALLY". I asked for the Manager and the person stated that. She herself was the Manager so I asked her for the Owner of the Salon and she refused. The Manager in charge was impolite and and offered no customer liaison.

I wanted a simple trim. I explained that I wanted to let my hair grow out and what my goal was and I needed them to even out the layers. The girl had no clue what she was doing. She trimmed off tiny bits at a time, all over, parted my hair every which way and just didn't get anywhere. She was very hesitant and obviously had no clue what I wanted or what to do about it. Finally the store manager took over. I thought it was a good thing. She chopped away and sort of got the hair in the back halfway decent. And before I knew it, she ripped off the plastic cape and told me: there, all better, have a good day. She wanted me out of the salon, pronto. The cut wasn't even complete. She didn't give the other girl a chance to finish off the rest. I was so stunned that I basically let her push me out the door, of course after paying first. I didn't even realize how bad it was until I got home. I'll have to go to another hair salon ASAP, but I will never ever set foot in any Walmart Smart Style salon again. I should have been weary when there was only one customer in there with 4 stylists sitting around, looking bored. Stay away! In this case: you get what you pay for!