SmartStyle’s earns a 1.9-star rating from 327 reviews, showing that the majority of salon clients are dissatisfied with their hair services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
awful salon
I experience the most dreadful time in visiting this salon. I was already much delayed in cutting my hair and was making me look ugly, due to the load of work it was very difficult to remove time. It was on Thursday when my friend informed me that there was a seminar on our product and delegates from many other companies would be visiting our office, I had to cut my hair to look presentable. Before going to the office the next day I decided to go quite early. I went for a hair cut arriving at 8:45 being the first one there I insisted the Manager, to cut my hair. Imagine my surprise when several women came in after me but got served first. I demanded the explanation and she very coolly says that they are my regular customers and therefore they need to be done first. I made her realize that I too was an old customer who was dedicated to this salon from past 3 years, but she said that their dedication is thrice more than my. This was awful. Now I know it is a policy to hire stylists that can bring clients with them, but they should follow the same sign-in policy the rest of us have to. I was totally humiliated after this verbal abuse in front of many customers. The up side is I had to do my hair with another employee who was still a trainer. I was in a fix as I was getting late for office and at the same time it was very important to have a hair cut. I had to give up and get it done. The essence of my complaint is that the importance of your customers is generated from how long its been that they are their customers. I think its enough now I better hunt for another salon.
The complaint has been investigated and resolved to the customer’s satisfaction.
not worth working for
I am currently working for this company but I will be resigning Monday. When you are hired, they tell all kinds of lies to get you thinking you can make a lot of money on minium wage. Since I've been working there, I have not had a decent paycheck more than $300.00. You can make commission but it is damn near impossible to make it. And they way you get paid every 10th and 25th of the month is so confusing! From the way they tried to explain to me you get "advance pay" which usually shows up on your paycheck stub on the 10th of the month. They tax you on your tips so a little advice, if you don't want to report your tips to the IRS don't let customer leave tips on their credit or debit card. This job is best for those who are just out of beauty school and are looking to get more experience and for those who do not have responsibilites such as children, car note, bills, etc. The prices are so undercharged and when you have clients who want the whole works (cut, blowdry, flatiron, and style) they complain about it and think they get all that done for $14.95! Get out of here!
The complaint has been investigated and resolved to the customer’s satisfaction.
bad haircut
my boyfriend and I went in to smartstyle so he could get a haircut before returning to school we got there and we asked how long it would be first the woman said an hour once we picked out a hairstyle not too short just down to his chin she then said oh ok your next. so we think wow ok well he proceeded to sit down first she took a clipper and just went around his whole head it was uneven and just plain messy, then went to shampoo his hair. finally she gets done and sits him in his seat first she starts getting distracted with other workers then people just walking around. finally she gets to cutting his hair and she trims it and just carelessly kept on trimming it and cutting it shorter when his hair was done it was very short and didn't look at all like the style he picked the woman kept insulting him through the whole thing. it was just a horrible experiance his hair is very short and he is very upset with the haircut all around. I would not recommend them at all, to blowdry your hair its and extra 3 dollars! its expensive and very inexperienced work.
The complaint has been investigated and resolved to the customer’s satisfaction.
messed up hair cut/rude stylist
This was my second time visiting this salon in Wal-Mart. The first time I had a wonderful experience. The stylist was extremely nice and did a wonderful job on my hair. So, today I thought I would go back there to have mine and my daughter's hair cut. The lady who cu mine before was not there so I allowed the other lady to cut it. I initially told the stylist that my daughter's hair would need washing and she totally ignored me and did not wash it. I told her that I wanted it cut in the angled style. Well, she cut it all the same lenghth all the way around. My daughter didn't want that and then decided that she wanted layers. So, the stylist started cutting layers. I told her 2 different times that it was uneven. The first time she told me that it was just me and how I was looking at her hair. The second time she trimmed a little more off but not enough to fix it. She then cut mine. Now my hair is already in the angled style and all I asked was for her to trim it. Well, she did but messed it up because she cut it really short in areas that it didn't need to be short and left it long in the areas that I asked to be thinned (twice). I finally became more irritated and paid our bill and left. When I looked at my receipt, it shows both of us receiving a shampoo and cut. However, neither of us had our hair shampooed. When I called back tonight after church to talk to her about someone fixing it, she straight forward told me on the phone that she did not believe me when I said that my daughter's hair was uneven. I replied by telling her that I had addressed it twice while I was there today but she did nothing about it. So, I asked for the 800 number which she gave me and then hung up on me. I called the number but they had already closed. I will, however, call first thing in the morning to get this resolved. Both of us received a dry cut and was charged $26 for both of us.
The complaint has been investigated and resolved to the customer’s satisfaction.
management!
There is a great stylist that works or should I say that is over worked. I think the management or the supposed manager that was hired for that position is not only under qualified but a total rude and inconsiderate person more to her workers. There has been many complaints not only to the company but also Wal-mart about her, It gets you no where! My heart goes out to the poor girl that everyone comlains to that is always working, how do I know this I am a cashier right outside of the smartstyle. everyone loves the girl and she is a great worker, she does all of the pathetic managers job and all the manager does is complain, if you heard half of what I hear in my line you would boot her pathetic but out of there. actually look at your sales and you will see who brings in your business! remember Wal-mart in duncansville Pa. Open your eyes up REGIS CORP.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have the same problem here in Greensboro, NC. I always see only one person working, and she's there all the time... it's a shame she does poor work because of her workload.
no seats when you have to wait
I took my son to Smartstyles in Walmart for a hair cut. There was no where to sit, so I sit at an empty station. A lady lady wlked into the salon and was talking to another stylist. The lady then approached me and ask me to moved to an another station so I politely did. She pushed the chair up to the sataion and left. I found out she was the manager of the salon. I later found out the other stlyist told her that I sat there because it was full when I came into the salon. What kind of business is this to your customers? Twenty minutes later, a man come in the salon is full again, he sits at that same station. Asking customer to moved out of a chair and you are not going to use it is not good business. Smartstyles just lost a customer. I will take my business somewhere else, thanks to this manger.
The complaint has been investigated and resolved to the customer’s satisfaction.
kind but incompetent service
Today, 25 April 2009, I went to Smartstyle's Wetumpka location to return or exchange a set of products purchased by my cousin for me. After seeing the receipt, and sending me away the night before upon arriving literally 2 minutes after closing time, I was told that no refund was possible, so I offered to exchange the items for a greater amount AND pay the difference in cash. Thew stylist agreed, and even assisted me in finding products appropriate for my hair. After searching through the salon for nearly 30 minutes, another stylist decided to take another look at my receipt and only then told me that they were neither able to exchange nor refund the items since they were purchased on a credit card.
The stylist remembered my cousin coming in for the original purchase, and even remembered that my cousin mentioned that the items were for me (her cousin living in India), and that both she and I were only in town for a few days for our grandmother's funeral. The stylist even called my grandmother's name. I feel truly blessed at how close knit this community is woven. Still, two stylists had the opportunity to explain to me that no refund or exchange was permitted, both having looked at the original receipt. They apologized profusely and explained repeatedly the specific process of exchanges and returns; their repetitiveness wasted much more of my time and only fostered further frustration on my part, leaving me less inclined to patronize your stores. Interestingly, my grandmother complained not long ago that the same stylist, at the same Wetumpka location, were unable to repeat the same haircut that she had once been given earlier, and so she, too, never returned to the store. Given the option to order, return and exchange products vie the Internet, this poor customer service provides further incentive to boycott your stores and encourage others to do the same. Word of mouth is golden here.
I also think boycott is going a little to far. The fact that this person got upset more because they were apologizing is the craziest thing I ever heard of. Why do people take there fustrations out on other people just because they can? I agree loose screws!
I went to smartstyle at 1604 & 281 in san antonio texas, a woman named Kelly
burnt my hair so bad giving me a perm, my hair is falling out, she only cut one side
then I went back to complan there was no manager to tell, I told her she only cut one
side of my hair, she said she would correct it, after the cut she charged me again...
after I got home found out she really messed me up not an even place on my head...
when she used the perm rods she put ugly crimps all over my head...if you go there
do let her touch your head...
"Boycott" is pretty harsh for the stated complaints of:
1. unable to exchange or refund items
2. not remembering a previous hairstyle in order to replicate it
3. clerks apologizing repeatedly, thereby "wasting" the complainants time.
Additionally, the complainant states she looked for a product replacement for "30 minutes" in the very small hair salon. That is a LONG LONG time to look at a couple of shelves of a few hair products in this tiny salon. I suspect the complainant has a few screws loose. No telling what else is omitted in the version above.
poor customer service
I called Smart Styles to find out their hours of service on a Sunday and to find out some other questions before I decided to take my 2 1/2 year old daughter to get her first hair cut. The lady that answered the phone did not want to help me at all, she told me right away that she was doing a relaxer in a lady's hair and I told her I just wanted to know what their hours were. She told me and then when I wanted to know if they do baby's first hair cut she quickly answered yes and then really rudely repeated herself about putting a relaxer in a lady's hair. I don't understand why she answered the phone if she's not willing to answer a couple of questions to get my business. That made me so mad that I am taking my business to Fantastic Sams because to me getting my baby's first hair cut is suppose to be special.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a mother of 4 and work full time. Today we went to wal mart to pick up the usual easter party supplies for school. My daughter of 4 asked if she could get her hair cut. So after getting stuff for the parties we stop at smart style. I normally do not get their hair cuts here but i thought "it should be ok". Well I was wrong. We walked in at 6:20, signed in her name. There were 3 ladies working at this point One was finishing up a style, one walked out into walmart and the last girl was helping people coming into the store asking about products plus trying to do a wax. Finally around 6:45 my daughters name is called. At that time there was only one lady working. She was trying to cut my daughters hair. She had to stop at least 3 times to help other people coming in. At 6:57 she asked the other girl, who was in the back, if she was ready to come back to help. Her reply was well what time is it. So, she answered back to her "its 3 mins. til 7". The girl in the back said well its not time for me to clock back in. I could not believe my ears. Knowing that they were busy. Can you imagine sitting there that long with 4 children. Finally Told the lady at the counter who was suppose to be cutting my daughters hair that i was getting angery. That she had to keeping stopping when there is a girl in the back not doing anything. At this point she had made 3 cuts to back of my daughters hair, which was very uneven, I took my daughter out of the chair and left. Thankfully there is a place open in the mall that could fix my daughters hair at 7:30 at night. That took all of 15 mins. with no interuptions. I was in and out of there.
I agree. I went to Smart Style in Wal-Mart to get a haircut for my then 6yr old daughter and we wanted a cut like the rachael cut. The lady told me that that is not a cut for her age and she said it wouldn't be age appropriate, but I ignored her and had her cut it anyways. When the cut was done, I made a comment that the cut was really cute and the stylist said, "yeah for a 30yr old woman". I will never go there again and I haven't been back. They Suck anyways! I now go to Great Clips.
bad service
I went to the salon and told them i wanted a body perm. The girl done the perm and when i got up the next morning my hair was all dry and frizzy and didn't even look like a perm. So i called them up and the manager told me she would do 2 conditioning treatment on my hair and then she flat ironed it. When she used the flat iron she burnt my head now i have yellow-like scabs in my hair and my hair is still messed up. They never offered my $45.oo back that i spent on my hair and it still looks like crap. I want to know what i can do. Thanks Shelly
The complaint has been investigated and resolved to the customer’s satisfaction.
I wanted a very simple alteration to my current style; when I went in my hair was long and straight (to about 2" below my bra strap). The stylist (Jalicia) was finishing up a braid on a young girl. When she finished she tendered them out and sat me in her chair. She asked what I had in mind. We looked at a photograph and told her "I want my hair like this you know, just layered from my shoulders down" (showing her with my hand motioning from the shoulder downward to my elbow). She repeated what I said, wet my hair with a water bottle and proceeded to cut.
An hour into the procedure I realized that she was using the same comb on me that she had used on the girl she styled before me. She never left the area to sanitize her tools and there was no sanitizing solution at her station. So I decided that I was going to purchase some tea tree shampoo which I saw in the retail area, as I know it has antiseptic properties.
When she finished she handed me a mirror and I could now see that she had cut off from my shoulders down (eight inches of hair, gone). I was shocked and cried. I just wanted to go home and make the best of it, since the damage was done and irreparable.
Around 8:00 pm I finally tried to style my hair, this is when I discovered that I had large gaps and choppy, uneven layers in my hair. From one side of my head to the other there was up to a 2" difference. My husband convinced me to return for another of the site's stylist to fix it. I knew the shop didn't open until 1:00 on Sunday so I arrived at 1:10. The shop was still closed so I went to asked Wal-Mart Customer Service for guidance as to how to proceed. The Store Manager advised me to call Regis Customer Service as the shop is not governed by Wal-Mart it is simply renting space, and she did not suggest my waiting for them to come in as she knew of two other complaints having been made against them in the past couple of weeks. The Store Manager wrote down the 800 number for Regis Customer Service for me. I left and went directly to another salon for a corrective cut. They too had heard the recent horror stories and in order to correct the style and make me presentable she had to cut another 2 inches, just to even it out and I still have a gap on the right side that she did her best to blend so it's not so obvious. So now my hair sits just above my collar.
Sorry to hear something like that has happened to you, if you call Regis corp. does not work you could even take it to Ohio Stateboard of Cosmotalogy and ask them what they can do for you, or what way they can leaned you to help you. Did you ask for your money back? If so, they should have done so, there is a way to do that on their computer, I should know, I have worked for that same company. That is also another reason I will not work there again, they have people work there that just came out of school or people that don't know what they are doing... The manager that I worked for just got out of beauty school not even a year and then came there and got a managers job... She has not had the experience that a manager should have, they would hire anyone... I am sorry to hear that you have had a bad experience there, but there are people out there does know what they are doing, you just need to ask a lot of questions and ask around who your friends go to... Don't be afraid to ask the person questions that is going to do your hair! I personally have a picture album of most of my work so I can show people that I am able to do good work, it is always nice to be able to see there work... Seeing is believing...
I went and had my cut and highlights put in one month ago. The highlights cameout almost orange and she didnt evenget them close to my sclap there were awful. Despite my good judgement Iwent again yesterday 05-12-09 this time Ihad the highlights removed and my hair colored to fix the last stylists mistake. After getting my hair colored it came out a dark red/brown color with light brown showing through. And the light brown was not where I had the highlights originally. I then got a haircut. Can I tell you jacked up! It looked like I had three duck tales in the back of my neck, the sides were uneven to the point that severalpieces fro at least 2 inches longet then the rest on both sides. Also Ihave a huge chuck of hair missing behind my left ear that sticks out like a sore thumb! I had to go to another salon to have it fixed. The stylist did what she could ut point blank told me that would have to wait at least 2 months for my hair to grow out before she could really fix it. Afterlooking I had dye all over my ears and the back of my neck. Its bad when you go to one salon then have to go to another to try to have your hair fixed. Did i mention that I had to blow dry my own hair in the salon too. And all of that tobe charged $ 75.00 with no refund. SO i called today to talk to the manager and was told she wasnt there and I would have to call back, but since I didnt complain yesterday theres was nothing to be done. Does n e one have a cooperate number I could call. Alexandria, Louisiana smart style located in Walmart on 28 West. Stay away from this place!
You need to call customer service... Regis corp and let them know what happened. they will be willing to work with you... make sure when you call you have the salon name location and store number that should be on your reciept... hope that helps
smart styles made my son cry
I took my son to the Walmart hair salon- smart styles. We waited about 30 mins to be seen. I signed our name and waited to be helped but no one acknowledged our presence. Then the woman who cut my son's hair called him and informed me i had to stay in the waiting area and that i couldnt stand next to where she was cutting my 9 year olds hair. District policy she said. So, i gave her the instructions- and a picture to go by so he could get the hair cut he wanted. His hair was almost shoulder length in back and past his chin in the front. What the picture showed was everything all smoothed out. The hair cut short enough so it was out of his face, but still long. It is a popular style and i assumed she would be able to do this hair cut. I told her to wash his hair. He has bad psoriasis and if you wash it it makes it less painful to comb it and cut it. The plan was to take a messy mop of hair and cut it with a style it so it was more a modern medium length that was stylish.
It took about 30 mins to cut. The entire time she complained to a co worker about some random work drama. She never even acknowledged my son was in the chair. When she was done my son was in tears, and had been apparently crying the entire hair cut. Which i was not aware of cause i couldnt be next to him, and instead had to sit in the waiting area behind the wall. She completely ruined the hair he spent a year growing out. She layered the entire thing. Cutting the front about 2 inches above his eyebrows. The back, which i asked her to keep longer than the picture showed was cut and layered short. Over all she took my sons hair from being like a messy popular cut to peter pan. She never washed his hair as i asked. Thus causing him undue pain while combing it out, which he pointed out to her and she ignored. And before i said anything about the cut she very rudely proclaimed that she got it as close to the picture as she could, which is a joke to say the least. Then she told me he was crying because he obviously didn't want his hair cut at all. And some how insinuated that it was my fault for making him cut his hair short.. which of course wasn't the plan in the beginning at all; he wanted his hair cut but he wanted the style he picked out.
I was so mad. The fact that the woman continued to cut my sons hair as he cried, with out stopping to at least inform me- 15 feet away, that he was upset is heartless and unforgivable. My son could tell she was not doing what he wanted and was very upset but was too afraid by this woman's very negative rude presence to say anything so he sat their and quietly sobbed as she cut away his self confidence. Thats the first part. The second part is that the cut we did get.. the peter pan cut she gave my son is such a bad hair cut that even if it were free, and the style i wanted, i would be very upset. It is uneven, lopsided, and overall a total joke. I don't know how this woman got credentials to cut hair. If i wouldn't know better i would assume she were drunk. The manager simply offered to attempt to fix it. He never even offered my money back and he stood by the policy that removes parents from the child's side while getting a hair cut claiming its for the safety of the employees? I don't get that at all. Its just a hair cut and my son got over being upset and is trying to embrace his new look, and it was, if anything a teachable moment for me to show him that hair cuts do not define the person inside. We will be going to a different place tomorrow to fix the cut and make it something at least even and stylish. He knows it will grow out again. I didnt cause a scene at the store. I felt that this would only embarrass my already upset son so i called later and talked to the manager to no use. Usually i am understanding of situations of bad service and rarely do i complain. However, their is a point where i feel i need some sort of satisfaction. This woman just ignored my son's tears as she ignorantly did the opposite of what was asked of her.. and she even did that poorly. Honestly.. i want her fired. I am calling the complaint line. I will be contacting the manager to encourage him to take it up with the people that contract the company Smart Styles. I was so disgusted by this woman's demeanor and attitude. Her service was poor. Her ability was limited and she must not have a heart to sit there and chop off a 9 year olds hair whilst he is in tears. And not even tell me that he was upset? I just can not understand that. I dont know how to go about this but i wont stop.
First off for jennkelly2012... First off... just a suggestion for your future posts. Learn to type full sentences. I know the english language is hard for someone like you, but really you will come off less ignorant if you use the actual word you... and not the letter U. :)
Secondly, My son is not dirty, a surfer, or a 'dude'. He is a 9 year old little boy. He also has severe psoriasis and when you wash his hair it makes his scalp softer and causes less pain when stylists pull the hair. If i am paying you for a service, i expect to get what i paid for and i wanted his hair washed. If someone like yourself hates it so much, perhaps you should go in to lap dancing yourself -your demeanor seems better suited for a strip joint than a salon anyhow. Or is demeanor too big of a word for you to understand?
As a mother i should be outraged by the things you said but really all that did was make me feel extremely sad for you. On most message boards that would be considered a 'troll' post so i am not going to take what you said personally, but if you feel that way honestly, and that post wasn't just to get attention or be a troll, then your level of consideration and humanity is pitiful. I am sorry for you.
Just to update the situation and perhaps give a bit more information.. We have used Smart Styles before this incident. Not in the town we live in but rather in a much smaller town back in the midwest. I never had a single problem with them cutting any of my kid's hair. They delt with children great. It was the same size store and i could always stand next to my kids. So i really didnt think anything of it by bringing him to this Smart Styles. I did contact the corporation Regis and talk to a number of people. They refunded my money, and told me they would look in to the situation. Also they told me that they have NO such policy where the parents cant stand next to the children during haircuts, and that must be a management policy of that store, which they did NOT support. I also emailed the situation to the public affairs office of Walmart. I got an email back stating that they were very sorry, but that the were merely contracted with Smart Styles and had no affiliation beyond that and there was nothing they could do for me. But then after a week i got a call from the local store manager apologizing personally. He said that he also made a call to the Regis people. He told me that he understood my situation and empathized. Then informed me the woman had already been let go of, and the policy of parents being by their kids was gone.
We got my son's hair fixed at a Fantastic Sams. He said he is getting used to the short hair, but wants to grow it out again. :) Thanks to anyone that was at all sympathetic of the situation.
ash.
The complaint has been investigated and resolved to the customer’s satisfaction.
My friend and I went to smart styles thinking we were going to like the outcomes of our hair. I wanted blonde hightlights and a cut. I told her (TWICE) that I only wanted one inch cut from the back and I wanted layers around my face starting from my chin and go down. Ok well my highlights were orange, and she took more than one inch and the layering around my face started at my chin. She saw the orange color but she didnt offer to fix it until I said something and she tried to tell me that is was like that before...yah ok!?!? She put a toner on it to get the orange out but it didnt work and it is still orange. Not to mention that most of the hightlights didnt even start at my roots. My friend wanted blonde highlights as well, her highlights turned out golden brown, they burnt her ear, and her highlights didnt start at the root either. They told my friend that they were going to charge her $38 for color and they charged her more. I will never ever ever go back to smart style but if anyone wants to go and get a crappy job then I highly recommend this place! Worst experience of my life!
When you go to a beauty salon you expectation are to be welcoming and comfortable. The smart-styles here in my town of Greenville, Ms has some of the most messiest hair dressers. I was in getting a wash and set and a lady walked in with a stripy colored dress on with braids as her hair choice as she approached I knew of her and her past. So the so called professional hair dresser starts talking about said lady that came in just to speak and leave. She asked questions about her and her family and I gave her a total opposite stand of view. I'll never go back to the smart styles in Greenville, Ms because its not comfortable or safe to talk your business in. To the hairdresser speak of your own house and clean your own soul because that lady is nice and she minds her own business.
I went into smart styles in the fern creek wal-mart in Louisville to get my hair done. There is a lady that works there that is always rude and I'll be *** if she was there that day. But, I went a head and signed in because I seen that other girls where there. As I sign in. I was given a dirty look by that rude lady Chris. With out me even stating what I would like done she told me it was going to be a 3 hour wait. This is something She has told me many times before. But as the time before there was no one having there hair fixed That I could see. I asked her why is that. She then gave me a explanation that she was doing a prom wet set hair style. And the girl was under the dryer. I mean I know I'm not a stylist or anything. But, I know a wet set keep un under the dryer for a while. I then became angry that yet again my business was being turn away. And I then ask could the other stylist could do my hair. She then told me they where not doing hair that day. I was very angry and ask for a customer service number. And Told her she was a terrible manger to turn away my business and I would not come back. As I walk away She called me a *** under her breath and I then lost it. I went off on her and walk out of wal marts door and down to the other door to the picture me I work at.
To call Cs. I left a message. And Here walks up a wal mart manger state he want my mangers number because I had threatened the stylist. And in fact I did not. I got in trouble even though I was off the clock and I was a miss treated customer. The wal-mart manager never asked why I was upset. on top of it Cs never call back and she still works there. I did start going to Sam and I love it. I guess she didn't know I spend 100 dollars every time I get my hair done.
I don't work at that wal-mart anymore.
But, I am still very angry.
I stop in to get my hair cut. After setting down to get it cut, I was looking around.The shelfs had dust on them. The glass comb hold at the station I was at. Had no liquid in it to clean the combs. As I got ready to leave the hair dress was using the same comb on the next curtomer as he had used on me.I'm now sure he was using the same comb on all the customers. The place looked very unkept. Will not go there again.
very poor service was treated bad was cursed at by manager will never go there again
I've been a customer of Chris's for 4 years & shes always the sweetest. When my mother passed she even sent flowers to the funeral home . That kind of kindness these days is unheard of. My hair always looks amazing. Anyone saying anything differently must have an alternative motive.
I too am a stylist
...and for the above stylist to say that the "LONG HAIR SURFER DOS" are a pain in the booty, WELL SORRY HONEY BUT THATS YOUR LIVELY HOOD AND THATS WHAT PUTS THE FOOD ON YOUR TABLE!
Now to the lady that took her son to get his hair cut...Smartstyle is owned by REGIS and they hire alot of "just out of school people". The manager should have offered to fix the hair cut and give you your money back. If I lived where you are I would fix the hair cut for you if it was going to bring me a new client for a long time.
I hope you had luck in finding someone to fix it.
I hate to say this but I'd never take my child to a walmart salon or a super cuts. Most of the adults working there run away when they see a child is in their line next. They have the "I'm not here to cut some brat's hair" attitude.
I'd look into finding a stylist or even a salon that caters to children. They're there because they LIKE children and they are usually up to date with the newer styles.
The reason why they didn't have you stay over there was because there is limited room in the salon and they didn't want you hovering over the stylist while she worked. There can be some complications while they're working, especially if others are trying to move around behind you. There can be an accident.
horrible haircut and horrible customer service
I had very thick layered hair that was about half way down my back. I went into Smartstyle for a trim and told the lady I wanted about 3 inches off while keeping my layers. Everything was going fine till she got to the part around my face. She asked if I wanted a face frame so I said yes but in LONG layers. She cut my past the shoulder length hair to chin length. The damage was done so she did the other side to match. She showed me the back and said how she was going to fix it. She cut something but I'm not sure what because she was in a terrible hurry. As soon as she was done she asked if I wanted to put my hair in a ponytail and I did so because I can't stand my hair that short. When I got home I used my hair straightener on my hair and was horrified! She left my hair with what looks like a bob with a mullet in the back! Plus the layers in the bob are not even even at all. I went back the next day to have them fix it but my horrible stylist wasnt there so they refused to do anything. I was steamed and when I went back home I called there customer service number at [protected]. The lady I spoke to said my haircut price would immediately refunded and the area supervisor would be notified of their refusal to fix the problem. Also while I was getting my haircut one of the other rude stylist was talking to her friend about my 2 year old daughter and making rude comments about her hair and how she would get away with being a lot more mean to customers if she could. I will NEVER go back to another Smartstyle Salon EVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
The EXACT same thing happened to me! The most >horrible< haircut I've ever had in my life! It looked exactly the same way you described yours as looking! I emailed them and I'm telling everyone I know how awful the stylists are and how expensive and rude they are at "smart" style. What a joke and waste of time and money. You can't just get a normal wash and cut. They charge you for EVERYTHING...the wash, the conditioner, the drying, the cut and the styling. PLEASE DON'T WASTE YOUR MONEY WITH THESE PEOPLE! The only smart thing about my experience was that I know better now!
Had the same experience thi past saturday at a smartstyle. Seems that they are hiring unexperienced and mean hairstylist!
employment
I have worked for Smartstyle three different times, with the Regis Corporation they say they offer health benefits but it is a supplement. If you start having benefits, and then stop they keep taking the money out, it take several months before it to stops and in the mean time you are paying for benefits you do not want. The supplement won't take care of a...
Read full review of SmartStyle and 7 commentsover charging
Went in to smart style (Inside our local wal-mart) today for cut, color and highlights. As recently as feb 08 I was paying $50 to $60 for this same service at this shop, as well as another I frequented in another alabama city. Today I was charged one hundred and six dollars and ninety-six dollars for the exact same service!!! When I questioned it the...
Read full review of SmartStyle and 5 commentsbad business
I went in there today at 6 PM to get my hair highlighted and cut. I had just got off work, only time to get it done this week and sat for 1 hour and about 10 minutes. Then the lady walked up to me and said I get off at 8 PM and I do not have time to highlight your hair. She then said the other lady gets off at 9Pm and will not have time either because she...
Read full review of SmartStyle and 2 commentsovercharging
I went in for a shampoo and cut. My receipt says "Shampoo and Style Basic $14.95, Conditioner $1.00, Adult Shampoo & Cut $13.95." Total with tax for what I actually got (shampoo, conditioner, cut, blow dry): $31.90 (with tax). People who use Smart Style Salons need to check their receipt. Customers are being ripped off.
Read full review of SmartStyle and 11 commentsterrible service
I am currently a stylist at smartstyle in rochester, ny. I hope the regis corporation reads this! My salon and a few others in the area refuse to have more than one stylist on most of the time. The problem is this: ppl wont return because stylists have to stop what they're doing every few minutes to answer the ph or cash out retail sales. I had 2 clients yesterday tell me this is ridiculous that i had to stop 3 or 4 times during their haircuts. These clients told me since i couldn't devote 100% of my time doing their hair without being interrupted. they wont return!
I've spoken to my manager and she agrees this is why the salons are slow. Ppl dont appreciate being serviced without the constant interruptions. I have to agree with them. The regional isnt allowed to hire more stylists so at least 2 are on at all times that the salon is open! Ppl also walk out when they see only one stylist working. Regis corporation is only interested in the bottom line. Not good customer service. This will catch up with them! My manager has had the same problem with unhappy ppl because of this. As i said, i hope the higher ups at regis reads this! My manager is going to write a letter and send it to the corporate office!
The complaint has been investigated and resolved to the customer’s satisfaction.
i know what you are all talking about i would never work for smart style and whats even worse the people that work at corp office and the area supervisors are not even stylists . all they care about is the bottom dollar i do hope that regis corperation reads all of these complants and maybe just maybe they can get their lazyselfs off there $800 dollar excetive chairs and climate controlled offices drive in there bmws and hummers to the salons and see and work with what we do on a daily basis . the people got to that level because of us and our hardwork . with out respect and good management that knows where the stylist is comeing from like my salon manager did in willamsvile ny, these corp offices and salons will be empty, and esp since we are in a recession, it could happen real quick .
Seems as though not only are the customers unhappy, so are your stylists. Little wonder. My mother went to Smart Style one time. Never ever again. Regis. You should be ashamed of yourselves.
Diane [protected]. Buckeye Arizona
The Smartstyle I worked for was the same way, but I can't say it was cooperate alone. The manager and district manager were just awful. They let stylist come in drunk and threaten to "slice" people open. I swear that's what I heard. They needed to get rid of the people who didn't come in at all. I spent two and a half years in that place working my ### off dealing with working by myself on a SATURDAY night, and working with lazy ### co-works only to be fired for something I didn't even do. And toward the end of my time there I was only getting 12-16 hours a week. that's not enough to live on so you know they were planning on letting me go. I just wish they would of told me they didn't need my services anymore and I would of left. but instead they wrongfully accused me of stealing hair color.
When there was more then one person working most of the girls would go in the back and hide (including the manager) leaving only two of us to work by ourself. They would go outside and take a 20 min smoke break on a busy Saturday leaving the ones who didn't smoke to pick up the slack.
I don't suggest anyone to work or get their haircut their unless they want to be treated unfairly both as a customer and as a stylist.
horrible hair cut
This is the email that i have written to smart style if you want pictures i can email them to you I will update with the customer service i recieve when they contact me maybe it was just a fluke and the girl was having a bad day. I went into one of your locations in Valdosta Georgia the afternoon of December, 8 2007 to get my split ends trimmed. I...
Read full review of SmartStyle and 1 commentterrible experience
I went into wal marts smart style the day of july 17th 2008 to get a hair cut. The woman that cut my hair was very in competent. She was playing these coon tunes or "rap" to you simpler folk while she was vutting my hair which made me pretty unhappy in the first place. Then the second thing she did was stop cutting my hair walk over to her cd player and change the track then i was really fiery. If you want to attract business to wal marts smart style play something where i can understand what the hell the folk are saying like country music.
I experience the most dreadful time in visiting this salon. I was already much delayed in cutting my hair and was making me look ugly, due to the load of work it was very difficult to remove time. It was on Thursday when my friend informed me that there was a seminar on our product and delegates from many other companies would be visiting our office, I had to cut my hair to look presentable. Before going to the office the next day I decided to go quite early. I went for a hair cut arriving at 8:45 being the first one there I insisted the Manager, to cut my hair. Imagine my surprise when several women came in after me but got served first. I demanded the explanation and she very coolly says that they are my regular customers and therefore they need to be done first. I made her realize that I too was an old customer who was dedicated to this salon from past 3 years, but she said that their dedication is thrice more than my. This was awful. Now I know it is a policy to hire stylists that can bring clients with them, but they should follow the same sign-in policy the rest of us have to. I was totally humiliated after this verbal abuse in front of many customers. The up side is I had to do my hair with another employee who was still a trainer. I was in a fix as I was getting late for office and at the same time it was very important to have a hair cut. I had to give up and get it done. The essence of my complaint is that the importance of your customers is generated from how long its been that they are their customers. I think its enough now I better hunt for another salon.
i work ar a smart styles salon and have never come across someone as narrow minded as you. i've had customers ask to turn the music down or change the radio station and have done it with a smile on my face. maybe if you would have asked her instead of getting angry you would have had a better experience.
i am a white girl from a dirt farm and still this is the most ignorant thing i have read in a long time. Sounds to me like you need to live in a commune off somewhere in the woods so that you won't be subjected to society, or maybe they won't be subjected to you!
I think that is a very racist thing to say. Though the Stylist was unprofessional as far as stoping doing your hair to change the cd player. and even maybe if the music had suggestive words in it, you could of done your part as a client and asked your stylist to change the music, or explained that it was offending you. but for you to hurl out an racist insult like Coon music " Rap" is just aweful for you to say. all people dont like or understand country music, and you shouldn't assume that they do. How about a person judge you and called you a Redneck or a cracker! Not only does blacks or colored races like rap music but whites, and other cultures does too. I am Black america and i like all types of music. I hope you become educated and adapt to the melting pot that we live in..
Thats why this world is gettin no better you can not spell and you are plain ignorant.
you are a bloody redneck rascist.
coon? watch your mouth
false advertising
I was given a coupon for $5 off the cost of a relaxer and on the coupon it stated that the relaxer included shampoo and cut so I am thinking I am about to spend 40 dollars but instead when I got to the register my total was 66.10. not only was I chard 44.95 for the relaxer, i was chard 14.95 for a wash and set and 5 dollars for the flat ironing plus and additional 7 for a scalp treatment I did not ask for, I will definitely be making my point know to someone real soon here in town.
Awful Haircut I went into Smarts Style on 9/6/2009 to get a TRIM I told her a TRIM to me that means maybe an inch .My hair was long enough to pull back, just a little TRIM .This haircut was to be $ 17.95 when she was done washing my hair she asked me If I wanted conditioner, well I said yes I always use conditioner.She then asked me what would you like done? DUH! I just said a TRIM.She then started to cut my hair, she ran her come down the right side of my head and pulled my earring OUCH .She said oh I'm sorry .Back to the cutting, I could tell that this was going to be a not so good thing, she then caught the same earring again what the He## are you doing, once again she said I'm sorry "yeah right" what ever cut, cut I'm done .I get up to the register and she sez $ 20.95 I said WHAT? she said there is a $3.00 charge for conditioner.I said did you tell me that & she just looked at me like a stupid person would .Later that night when I was getting out of the shower my earring was GONE The second time she ripped it out & I did'nt realize it.I called the next day to see if they found an earring on the floor & they said no.I was so pi##ed I went in & talked to the mgr. I said look at this haircut & she acted like there was nothing wrong. I told her HELEN KELLER could have done a better job.( as the nucklehead that cut my hair the day before) was sitting right there.What do you do hire flunkies? How hard is it to trim someones hair. SOOOOOOOOOOOO the other girl tried to fix it end's up I lost about 4 inches.I said what about my earring & she just said NOTHING WE CAN DO ABOUT THAT .I wanted my money back but guess what NO CAN DO .I was so freakin mad I could have just taken a scissors to her hair.I will never never go there again.I can't believe they even stay in business I truly despise that girl Stupid plain stupid. Cheryl W from Lebanon Pa.
hair cut & service
Yes, You certainly pay for what you get. On Saturday past I went to get my hair cut at smart style in the walmart. I advised the hair dresser of what I wanted. Apparently, she did not have very good listening skills. She had cut my hair about 2 inches shorter on one side, cut gaps out, the back of my hair is on an angle, also long peices of hair hanging down. She had dropped the comb on the floor, never bother to clean it off or get another one. I asked her to straighten my hair, my hair was half straighten. Half blow dry. I asked her about a product, she said she did not know, she never even checked for me. She was that rude, she never offered a magazine to look at. I Did not notice anything was wrong with my hair untill I got home, because when she sort of straightened my hair she was going under at the ends, almost like curling it. I guess she was trying to cover her mistakes. I phoned her the next day, explained what the problem was, She (hair dresser) advised me that she was not satisfied with the cut herself. So why in the world would she actually let me go out the door looking like that? When your a hair dresser or anyone at that matter, You do need good listening skills and communication skills are #1 in any business.
Sincerely,
Jane
SmartStyle Reviews 0
If you represent SmartStyle, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About SmartStyle
One of the key features of Smartstyle is its team of highly skilled and experienced hairstylists. These professionals are trained to provide personalized hair services that cater to the unique needs and preferences of each customer. Whether you're looking for a simple trim or a complete hair makeover, Smartstyle's stylists have the expertise and creativity to deliver the results you desire.
In addition to its talented team of stylists, Smartstyle also offers a range of hair products that are designed to enhance the health and beauty of your hair. From shampoos and conditioners to styling gels and hairsprays, Smartstyle's products are carefully selected to meet the highest standards of quality and effectiveness.
Another great feature of Smartstyle is its affordable pricing. Despite offering top-notch hair services and products, Smartstyle's prices are competitive and accessible to a wide range of customers. This makes it easy for anyone to enjoy a great hair experience without breaking the bank.
Overall, Smartstyle is a fantastic choice for anyone looking for a reliable and high-quality hair salon. With its talented team of stylists, top-notch products, and affordable pricing, Smartstyle is sure to exceed your expectations and leave you feeling confident and beautiful.
Here is a guide on how to file a complaint about SmartStyle on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with SmartStyle in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with SmartStyle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint about SmartStyle on ComplaintsBoard.com.
Overview of SmartStyle complaint handling
-
SmartStyle Contacts
-
SmartStyle phone numbers+1 (800) 737-3535+1 (800) 737-3535Click up if you have successfully reached SmartStyle by calling +1 (800) 737-3535 phone number 0 0 users reported that they have successfully reached SmartStyle by calling +1 (800) 737-3535 phone number Click down if you have unsuccessfully reached SmartStyle by calling +1 (800) 737-3535 phone number 0 0 users reported that they have UNsuccessfully reached SmartStyle by calling +1 (800) 737-3535 phone number
-
SmartStyle emailscustomercare@regiscorp.com100%Confidence score: 100%Support
-
SmartStyle address7201 Metro Blvd, Minneapolis, Florida, 55439, United States
-
SmartStyle social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
Most discussed complaints
Hair color and haircutRecent comments about SmartStyle company
Hair color and haircut
Honey Spas
4 reviews
Metamorphosis Salon
2 reviews
Platinum Nails and Beauty Liverpool
1 review
Hairsisters.com
32 reviews
SalonGuys
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I have worked for this company for almost 2 years and if the regional manager knew about how you were treated something would have been done. I personal want to apologize for what they did to you. But i do want to correct you on something. when you are hired you are state licensed so there was no one in "training" as you have said. maybe new to the salon but she was not in training..