SmartStyle review: Haircut

On the 29th of September I booked an appointment At the Emporia Walmart Hair salon. The woman working informed me that she would in fact be able to clean up my grown out layered hair. I had three reference photos from Prior cuts when it was fresh. I said I wanted it to come to my collarbone at the longest and my chin at the shortest. What I got is nothing short of a tragedy. Should have been three to four inches coming off of my hair. She took off so much more than that. Never even separated my hair in sections. Just whacked away! There's not two hairs that are the same length on my head. They're squared, Blunt. I've never felt ugly in my hair before, but I do now. It's so uneven and blocky And embarrassing. It's too short At my crown To do anything with. I just have to let it grow.I honestly don't even know how to begin explaining the rest of it. It's. Just the worst thing. I called her and asked her for a refund. She said she wanted to whack on my hair some more. I said no thank you. Please may I have a refund. And she would not give me my money back. All my hair is gone. What's left is chunks of nonsense. And I can't get my money back. Why would she want to cut my hair again!? You can't fix this. All my hair is gone. I will include a reference photo from a fresh cut. And her work.The last photo is a fresh cut from my previous stylist. A reference photo that I showed her.