SmashBurger
reviews and complaints

SmashBurger 1 hour plus

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SmashBurger Delivery and loyalty

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SmashBurger Product

SmashBurger Food and service

I order through door dash which I have several times they are great they called me from the Roseville smash burger to say they did not have oreo cookies shake which is understandable we changed it to vanilla no big deal. Then our food was delivered and I asked to add avocado which cost more there was none I also asked to add Chipotle mayo none and smash...

SmashBurger Burger

On November 22nd I ordered a double cheeseburger and as i'm biting through the burger I noticed a type of wax paper that be on the burgers or cheese it was btw the burgers. Employees should be careful with how they prepare food and not rush cause this can be a bigger problem. This was a big turn off and a waste of money. I was too far to go back to the store.

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SmashBurger Product

I went into your Smashburger store today 10.3.2020. My host was Dayanna @4.40 pm. 20059. At your Greenwood Village location. On 9696 E. Arapahoe Rd. Anyway I ordered a double bacon which was $ 7.99. After tax it came out to $8.57. Which is what the host put on my receipt. BUT when I got my order home. It was one patty with cheese, lettuce and tomatoes. And...

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SmashBurger Crispy chicken sandwich

I purchased a crispy chicken sandwich, burger, 2 orders of smash fries and 2 milkshakes from Store [protected] State Rd. on 8/17/[protected]@ 8:01pm take out. When I reached home to eat my food my chicken sandwich was cooked so dry that I couldn't eat it had to throw away, I was very displeased and disappointed as this being my 1st time trying the food as I wa...

SmashBurger Card charged, food never delivered

Placed an order through their website, I received many emails saying the order failed but my card was still processed and charged for $42.39. Order number: 543391 I have yet to receive any refund or response.

SmashBurger The worst burger we have ever had

On Wednesday we went To Glassboro and got two beef burgers and fries. We got home and what a disaster! The size of the meat was so small and thin covered by the burnt cheese and burnt onions! Will never go back as we paid around 25$ while if we went to Burger King, we would have got a much better deal and better burgers! Yes it was the worst burger ever!...

SmashBurger Food / beverages / service

5/4/2020 5:25 pm order number=449416 check= 910009 I ordered two combo meals and one kid meal online, the food was fine but the drinks were not, I ordered 2 30 oz drinks and one apple juice. I received one 30 oz, one kid size drink and was missing the apple juice. When I called their store I first talked to a man that seemed to not understand or pay...

SmashBurger Missing item

I was missing a item that was paid for and delivered to my house and when I talk to the manager of smash burger she told me there is nothing she can do and I told her I ordered off of smashburgers website not through nothing else and she said She couldn't give me a refund? So I never got my refund.

SmashBurger Service, Cleanliness, and Coronavirus prevention

This complaint was also made to your customer service service line. A message was left and todate no one has reached out to me. Over two weeks ago my husband and I has lunch at the West Caldwell, NJ SmashBurger. We arrived at 1:00 pm, and received our meal around 50mins later. The most of the food was cold when it finally arrived. This Smashburger wa...

SmashBurger Condition of location

I visited and ate at this location on 2/28. I am a former COO of a large full service rest. co. The store manager is doing his job...he's responsible for day to day operations. My experience from cashier to meal was first class. However the store is in need of a major image enhancement. Which is the COO'S JOB. The carpet is worn, dirty and Not...

SmashBurger Service

Was there on 01/26/2020 at 12:38pm, sorry this is so late, but been dealing with a infant with cancer. Placed an order of double truffle mushroom burger. Went they brought it out to me I only got a single, so went back to resistor and told them I ordered a double truffle mushroom burger and only got a single. She looks at me in disgusts and I told her she...

SmashBurger order made through grubhub

It's very unfortunate that Smashburger hires such people as a manager to represent your store. I had the worst experience of my life today dealing with the store manager Justin. Not only he was rude to me and he was very disrespectful with his language and body gesture. The manager was yelling at me for asking what happened to my order after waiting for 45...

SmashBurger cleanliness and service

I almost walked out as soon as I walked in. I am not normally a complainer. This is the first time I have been compelled to actually contact corporate instead of just asking for a manager. I was so appalled I actually took pictures and videos while in your establishment. If I were the district manager I would want someone to let me know this was the...

SmashBurger store # 1268

SmashBurger the behavior of the coworkers

I have never worked at a place with so much drama and issues with the females. This is very unprofessional. I feel like I am in high school with how much lies, drama, and attitudes there are.I am a employee there and a couple of females speak very rude to me there, snatch stuff out of my hands, and feel like its okay to speak to me like I am stupid. I...

SmashBurger product and service

SmashBurger service

Visited the restaurant on August 9, 2019. My daughter work there and I said hello I ordered fries and went to sit and eat. There was no one in the front diner but my daughter the lady manger was no were to be seen. When she did come out she took one order and stayed in the the back kitchen for the most part. while I was there I noticed the manger took...

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