SmashBurger’s earns a 1.0-star rating from 198 reviews, showing that the majority of burger enthusiasts are dissatisfied with their meals.
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Service
In has been my experience these last, few months as a customer of your establishment that quality of service has fallen off.
About six weeks ago I placed a order in Menlo Park Mall Smashburger and was short changed one classic double turkey burger.
Today I placed a takeout order on Rt. 22 in Union and my order was messed to point that two of burger was thrown away. Asked for 1× classic single turkey with no pickle and no cheese, but a large sweet potato fries, 1x classic double turkey with no cheese and no tomatoes, 1x classic double turkey with no cheese and no tomatoes, but avocado.
When I arrived at my next destination an hour later I found they gave me 1x classic single turkey with no pickle, but it had cheese, 1x classic single turkey with cheese and tomatoes, 1x classic double turkey with no tomatoes, but with cheese and avocado.
Desired outcome: I'll pass on ordering at these location again.
1 hour plus
I'm sitting in smash burger waiting on to go order, manager said 2 times it'll be a while. She is serving people who ordered in since I've been waiting. It's a line and I'm still waiting on product paid for and I'm tired of waiting, I finished my shake 30 minutes ago
Desired outcome: Better service
Delivery and loyalty
I received a promotion for free delivery and noted on my account that I had enough points for a free entree and that it would be applied when I ordered online.
I placed an order which I thought was to be delivered only to discover that it was for pick-up and that the free entree had not been applied.
Order #1172192 on 12/29/2020
Now I see that the free entree is valid until 2/27/21 but I thought it would be applied to this order. Overall, I am not pleased with the results of this supposed free delivery order or the handing of my loyalty points.
Desired outcome: Restoration of loyalty points and some kind of restitution for the delivery mixup.
Product
We ordered Door Dash delivery from the Lakewood, CO Smashburger. None of the burgers were done right, out of 3 burgers! The food was cold and not wrapped well. The food did not taste good. This was an expensive order for such poor outcomes!
Food and service
I order through door dash which I have several times they are great they called me from the Roseville smash burger to say they did not have oreo cookies shake which is understandable we changed it to vanilla no big deal. Then our food was delivered and I asked to add avocado which cost more there was none I also asked to add Chipotle mayo none and smash...
Read full review of SmashBurgerBurger
On November 22nd I ordered a double cheeseburger and as i'm biting through the burger I noticed a type of wax paper that be on the burgers or cheese it was btw the burgers. Employees should be careful with how they prepare food and not rush cause this can be a bigger problem. This was a big turn off and a waste of money. I was too far to go back to the store.
Product
I went into your Smashburger store today 10.3.2020. My host was Dayanna @4.40 pm. 20059. At your Greenwood Village location. On 9696 E. Arapahoe Rd. Anyway I ordered a double bacon which was $ 7.99. After tax it came out to $8.57. Which is what the host put on my receipt. BUT when I got my order home. It was one patty with cheese, lettuce and tomatoes. And...
Crispy chicken sandwich
I purchased a crispy chicken sandwich, burger, 2 orders of smash fries and 2 milkshakes from Store [protected] State Rd. on 8/17/[protected]@ 8:01pm take out. When I reached home to eat my food my chicken sandwich was cooked so dry that I couldn't eat it had to throw away, I was very displeased and disappointed as this being my 1st time trying the food as I wa...
Read full review of SmashBurgerCard charged, food never delivered
Placed an order through their website, I received many emails saying the order failed but my card was still processed and charged for $42.39. Order number: 543391 I have yet to receive any refund or response.
Read full review of SmashBurgerThe worst burger we have ever had
On Wednesday we went To Glassboro and got two beef burgers and fries. We got home and what a disaster! The size of the meat was so small and thin covered by the burnt cheese and burnt onions! Will never go back as we paid around 25$ while if we went to Burger King, we would have got a much better deal and better burgers! Yes it was the worst burger ever!...
Read full review of SmashBurgerFood / beverages / service
5/4/2020 5:25 pm order number=449416 check= 910009 I ordered two combo meals and one kid meal online, the food was fine but the drinks were not, I ordered 2 30 oz drinks and one apple juice. I received one 30 oz, one kid size drink and was missing the apple juice. When I called their store I first talked to a man that seemed to not understand or pay...
Read full review of SmashBurgerMissing item
I was missing a item that was paid for and delivered to my house and when I talk to the manager of smash burger she told me there is nothing she can do and I told her I ordered off of smashburgers website not through nothing else and she said She couldn't give me a refund? So I never got my refund.
Read full review of SmashBurgerService, Cleanliness, and Coronavirus prevention
This complaint was also made to your customer service service line. A message was left and todate no one has reached out to me. Over two weeks ago my husband and I has lunch at the West Caldwell, NJ SmashBurger. We arrived at 1:00 pm, and received our meal around 50mins later. The most of the food was cold when it finally arrived. This Smashburger wa...
Read full review of SmashBurgerCondition of location
I visited and ate at this location on 2/28. I am a former COO of a large full service rest. co. The store manager is doing his job...he's responsible for day to day operations. My experience from cashier to meal was first class. However the store is in need of a major image enhancement. Which is the COO'S JOB. The carpet is worn, dirty and Not...
Read full review of SmashBurgerService
Was there on 01/26/2020 at 12:38pm, sorry this is so late, but been dealing with a infant with cancer. Placed an order of double truffle mushroom burger. Went they brought it out to me I only got a single, so went back to resistor and told them I ordered a double truffle mushroom burger and only got a single. She looks at me in disgusts and I told her she...
Read full review of SmashBurgerorder made through grubhub
It's very unfortunate that Smashburger hires such people as a manager to represent your store. I had the worst experience of my life today dealing with the store manager Justin. Not only he was rude to me and he was very disrespectful with his language and body gesture. The manager was yelling at me for asking what happened to my order after waiting for 45...
Read full review of SmashBurgercleanliness and service
I almost walked out as soon as I walked in. I am not normally a complainer. This is the first time I have been compelled to actually contact corporate instead of just asking for a manager. I was so appalled I actually took pictures and videos while in your establishment. If I were the district manager I would want someone to let me know this was the...
Read full review of SmashBurgerstore # 1268
You app doesn't work. Your survey doesn't work, your staff isn't trained. This location is across the street from Highlands Ranch high school. They were tons of kids going into the Noodles next-door so I stopped one of the gals and asked them why they weren't going to Smashburger. She said Noodles is really really good and besides even if there was a BOGO at Smashburger the app never works! You're losing a lot of business. Just say'en.
the behavior of the coworkers
I have never worked at a place with so much drama and issues with the females. This is very unprofessional. I feel like I am in high school with how much lies, drama, and attitudes there are.I am a employee there and a couple of females speak very rude to me there, snatch stuff out of my hands, and feel like its okay to speak to me like I am stupid. I...
Read full review of SmashBurgerproduct and service
I have always heard about smashburger and had my first experience from 2:20 to 2:45
Come on! I ordered a classic smash burger and it cost me almost 9 dollars.
After waiting 25 minutes my over priced burger was a huge disappointment.
Looked as if one counter person and 2 cooks.
Completely understaffed. Burger was not hot very very disappointed, great name great concept but corners cut
SmashBurger Reviews 0
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Overview of SmashBurger complaint handling
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SmashBurger Contacts
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SmashBurger phone numbers+1 (303) 633-1500+1 (303) 633-1500Click up if you have successfully reached SmashBurger by calling +1 (303) 633-1500 phone number 0 0 users reported that they have successfully reached SmashBurger by calling +1 (303) 633-1500 phone number Click down if you have unsuccessfully reached SmashBurger by calling +1 (303) 633-1500 phone number 0 0 users reported that they have UNsuccessfully reached SmashBurger by calling +1 (303) 633-1500 phone number
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SmashBurger emailsfeedback@smashburger.com100%Confidence score: 100%Supportreviews@smashburger.com100%Confidence score: 100%kmichael@smashburger.com94%Confidence score: 94%communicationcferris@smashburger.com93%Confidence score: 93%communicationstacy.soderstrom@smashburger.com88%Confidence score: 88%
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SmashBurger address3900 East Mexico Avenue, Suite 1200, Denver, Massachusetts, 80210, United States
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SmashBurger social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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