Smilox
Reviews and Complaints

I recently re-ordered this item b/c I have gum disease. It's soft and does not make my gums bleed. When I received it, I immediately could tell that it was different as my gums hurt and started to bleed. When I contacted the company and told them that I think they shipped me the wrong item. Smilox has a similar item called the Ultra Soft Toothbrush, which is sold on their site for a dollar less and is not described as being comparable to Nimbus toothbrushes. They told me that both the Smilox Extra and Ultra are the same toothbrushes. So if this is true, why am I paying more for the same toothbrush...and WHY are my gums suddenly bleeding? When I explained this to the company, all they said was that I could return any unused products at my own expense and that I would be charged a 15% restocking fee.

What kind of shady business is this? Customer service is unprofessional and immoral.

Don't rely on the warranty. It's all fake. Directing to this email *******@denmat.com.
Smilox.com is not a legitimate website with authorization to sell items from Denmat. If you buy a Rotadent Procare tooth brush for more than $100 +, the item won't last 6 months. It's not worth. Denmat who has ownership could not help me with my complaint neither. Forget about it if you don't want to waste your money!

Ordered a teeth whitening kits thinking it would be a good idea to have some "custom trays" that mold to your teeth. That's a joke, they are like mouth guards you used when playing sports in high school and do not work as described. As the other reviews stated, Smilox makes it very difficult to get in touch. Their 800 number only allows you to leave a message and if you submit a complaint via their website, they do not take any measure to touch base with you. I should have read these reviews prior to ordering to better understand the type of company they are. After reading these reviews and not receiving any response to my phone call or email, I decided to call my credit card company and start a dispute process with the amount charged. Interestingly enough, the credit card has a different phone number for them which appears on the statement. With the credit card company on the line, I tried to call that number and it states can't leave a message and hangs up on you. Once the credit company started the dispute process, a company has 15 days to respond. Imagine my surprise when a day later my credit card was refunded... no notice or contact, just my refund; which is fine with me since that is the resolution I was looking for. Interesting that once "their funds" are put on hold, they can immediately remedy the situation. Will not purchase from this company again.

Ordered a toothbrush from Smilox and it didn't work! I wasn't able to find their contact phone number so I sent them a message via their online form and asked them to contact me as soon as possible. They replied with a short message and said "no returns and refunds".
I tried to explain that their product did not work, but they didn't actually care!
I lost my money and couldn't use my new toothbrush.
That kind of service is absolutely unacceptable. They sold me a defective product and refused to take any responsibility. Never again!

I wish I have checked the reviews before doing business with Smilox.
Ordered a toothbrush from this website and received an incorrect one. I immediately contacted Smilox hoping to get a replacement but there was no reply. Tried to contact them via their website but they did not respond.
I checked everywhere but was not able to find their phone number. Such a scam.
I do not recommend doing business with Smilox!

Well, it has now been 18 days since I ordered my product through Smilox. They charged my card immediately but I haven't received my order. They requested that I give it a few more days and that they have not had a problem with USPS thus far. I cannot track my order as suggested by Smilox. I emailed them yesterday and told them if I didn't receive my order within a few days, I would call AX and stop payment. They did respond in a timely fashion apologizing and that they would send out again. I'm not sure if this is a stalling procedure or if they really will re-ship. Nothing should take this long!

Avoid. Purchased a Sonicare, they sent me a shipped notification, CHARGED my card and when I contacted them a week later saying that the UPS tracking site did not show an update, they told me to wait 2 more days. I pressed them on the issue and they admitted that the item was backordered and would not even ship until 2 weeks from now.