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Reviews and Complaints

I keep telling them to take me off of there mailing and emailing bc this is just annoying to keep getting ads n other stuff in the mail from them especially after I emailed n called them to take me off of there list and to also stop giving my information to other companies.

The company sold me window shades on the premise that it is smart and operable online. However, neither the smart hum nor the touch pad was able to work on my iphone. The app is useless and is premative. I was not able to complete any function. The company refused return, even partial, but offered the i should go READ their online resourse. Which I did, and followed the exact instruction, but nothing worked. The entire purchase is going to waste.

We placed our order February 8th. It is now March 23rd and our order has not been completed and we are now required to make our first credit card payment and losing a full month of zero interest on a product that hasn't been completed. We are requesting to have our first payment delayed a month at no penalty since the delay was no fault of our own and ask that our zero interest also be delayed a month so we get the full 6 months zero interest once product is received and installed entirely. Order#

I ordered something from Smith and Nober on August 13. They sent the wrong product measurements. I had them come out three times. THey reordered the product then gave me a false delivery date. They then mailed out the wrong product again. Its been two months and the wrong product ordered. Their customer service is not good-they consistently give different answers. They should refund the product but refuse to. They are nice enough on the phone but cannot seem to get the order right and then do not make any effort to refund for their poor system of getting the correct product. It has now been over two months and there is no indication of when the correct product would be mailed. I have had to send multiple emails and call multiple times.

We have been dealing with issues for 13 months. Ordered Shutters in Aug 2019, none of them fit properly, took 3 months for the company to acknowledge the issue, sent out for remeasurement, new shutters arrived, did not fit, installer tried to cover it up by putting a bunch of caulk in...Called the company again, sent out remeasure again, ordered new shutters (again), installers came out and did not install claiming these shutters won't fit (again). We have spent 25-30 hours of our time dealing with installers, on the phone with the company, sending emails...They are always very sorry for our trouble and promise reimbursement but we keep getting the runaround. We have shutters in our windows that don't work properly, fall open and are crooked.

In November, I purchased four window coverings from Smith & Noble, totaling $3,084.34. To date, three of the shades have broken due to shoddy workmanship; one of these shades has broken twice. Originally, the cordless feature was ordered for these shades and I have repeatedly requested that Smith & Noble replace my shades with cords, hoping that this would resolve the failure of these shades. Smith & Noble refuses, stating that because the cordless feature was in the original order, the shades have to be replaced as such. I contacted this company last month (May) to inform them of the current failure of the shades and their responses have been slow, spotty at best, but definitely not aimed at a resolution. Please note, I have had these shades for a mere seven months, with one shade breaking twice and two other shades now in failure. I live alone, I am a petite woman and do not aggressively pull on these shades; I raise them once in the morning and once in the evening. Upon inspection, one can see that inadequately weak thread is used as well as flimsy plastic pieces. To resolve this, I would either like a full refund and I will shop elsewhere, or I would like these same shades with a corded feature because I believe the failure is a combination of flimsy, weak workmanship and the cordless feature.

On January 13th I met with a designer and ordered 7 windows for my home. On February 19th, their installer set up all but one due to incorrect measurements for a window. I was promised a re-measure. On April 1, I inquired about the status via email. On May 13th, I was informed by phone that Smith and Noble had no suitable window treatment for the top part of the window and was told no credit would be issued until a new order was placed. I then requested full-length room darkening blinds without a top portion and a neutral shade for the bottom. The installer returned on June 18th, mentioning the need for special hardware. After my follow-up email on June 23rd went unanswered, I called customer service on June 30th, threatening to contact my credit card company if I didn't get a response in 24 hours. On July 2nd, I emailed my designer with the same warning. She promised to work with the measurements and get back to me but offered an unwanted color choice and asked me to delay my complaints. I've yet to receive further details or options.

Original complaint about a Business filed on 7/7 1:41 PM. On January 13th, I met with a designer and ordered 7 windows for my home. By February 19th, the installer had set up all but one due to incorrect measurements. I was promised a follow-up which led to an email inquiry on April 1. On May 13th, I was informed that no suitable window treatment was available for the top portion of my window and was denied credit until a new order was placed. I requested full-length room darkening blinds and a neutral shade replacement for the bottom. The installer returned on June 18th, suggesting specific hardware was needed. After no response to a June 23rd email, I warned customer service on June 30th of contacting you and my credit card company. On July 2nd, I emailed my designer the same message. She offered a color I didn't want but promised credit, asking me to delay complaints. No further updates were given. On July 12th, my sales rep confirmed a replacement order. I scheduled installation for 8/4, but it was canceled and rescheduled for 8/10. The installation failed due to the wrong item being shipped. The installer's efforts were fruitless, and the only response was a vague promise of contact.