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My name is Brook and I am filing a complaint to store location 5145 Peachtree Pkwy suite 453, Norcross, GA 30092. I went into the store on December 07, 2024, at around 7:30 pm to make an exchange on some cool night pajamas. When I arrived, the associates did great me and asked how they could assist. I noticed the lounge wear and jeans and was a little taken aback by the wardrobe and wondered if soma dress code had changed. (however, shrugged it off) I explained I needed to exchange, but I really needed to use the restroom. They smiled and responded they did not have a restroom. I informed the associates that this was not true, as I was a former employee there for 8 years. They then said it's not public; after being shocked by my response) and I would have to go two stores down. I handed my merchandise to my cousin and asked if she could do the exchange so I could find a restroom. The exchange was completed however I was informed by my sister who came in while my cousin exchange that they laughed at me because she informed them, I did not make it to the restroom. I felt humiliated and did not go back in the store, as I did not make it to the restroom.
I will be finding another soma to go to. As a former employee, I never would have treated a customer this way.
Associate name
Natahly
Claimed loss: No dollar loss
Desired outcome: I would like a formal apology and coaching to the employees on wardrobe and customer service.
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The way that you were treated at Soma Intimates was very unprofessional and embarrassing especially for a person who was a customer and also worked there. Record the defeat by stating the relevant location, date and name of the associate through sending a report to Soma’s corporate customer service or HR department. Explain in great detail any form of a particular misconduct and how it affected you.
Ask for an acknowledgment of your complaint together with a resolution that puts such unacceptable behavior to a stop in the near future. You are correct to agree to visit a different place for the time being other than argue with them- no client should be subject to such behavior.