Menu
Login
I purchased a Sony Bravia flat screen television (model KDL40S4100) in Novermber 2008. Today, the televison stopped powering up. I contacted Sony Esupport by telephone. I advised the representative that
the tv would cut on, and a second later would shut off. The tv's standby button was flashing red. I was
instructed by the Sony support technician to unplug the TV, and the surge protector for 2 minutes. After the 2 minutes, I was instructed to plug the tv and surge protector back in, and turn on the tv. The televsion had the same result, the standby signal was flashing red. The support tecnician instructed me that the television had an internal problem, and asked when I purchased the television. I advised the techician 1 year 2months ago. I was instructed that the warranty was for 1 year, and that I would be responsible for the repairs.
It just seems odd to me that a television would just stop working in this short period of time (and after the warranty period). This tv was not the primary tv in my household, and was being used the least. I would not recommend this product to anyone, and feel that this product should be added to a recall list.
The complaint has been investigated and resolved to the customer’s satisfaction.
To DGTMT and Idwind: I paid to have the Sony authorized technician look at my TV because Sony said that's the only way they would try to work things out with me. I considered that money I paid lost, and nothing satisfactory came out of it. Again, an important thing to remember here is that the warranty is not an issue here. A defective product (manufacturing defect) is not governed by the terms of a warranty. In legal terms, one could bring a suit for defective manufacturing within the statute of limitations. So, forget about the warranty. It's a non-issue/irrelevant. Actually, I filed a complaint with the state Attorney General, division for Consumer Protection. If we all do that, we might just be heard.
It is the same for me. I got a KDL-40S4100 40' HD LCD Sony. My family always trusted Sony quality and so ditched other cheap brands and got this one in Dec 2009. It toasted today - lasted17 months, 5 months out of warranty! I could turn power on and off - that's all. Black screen, no sound, no nothing by touching any button on remote or TV. Called Sony support. After following instruction to unplug and plug power cord and press some buttons, no avail. I was given 3 phone numbers of potential local repairers to use my own money to fix it. Never happened to me for a TV like this. My old TVs lasted for 10 years and still going. That's why I did not buy warranty beyond default 1 year manufacturer warranty. Saw so many complaints posted here on this product. It sounds like product defect. Is there a way to complain Sony to get our money back? more that $1000 only lasted 17 months. Looks like a product defect to me - it only last just out of warranty period. If consumer interest is hurt by manufacturer product defect, what option consumer can have - not like this hopeless.
Sony KDL40S4100 purchased 11/30/08
Right side of the screen has colored bars running full length up and down. Sounds like I'm out of luck from these complaints. I will complain to Sony, probably no help! No more Sony products for me!
I had an appointment for a tech to come to my home and check on my tv but they did not show and they did not call.
Sony KDL40s4100 bravia tv was bought oct. 2008 and quit working about a month ago. No picture or sound, standyby light just blinks twice when its turned on. Talked to sony and got the same response that most people on here got... they aren't going to do anything about it because the warranty has expired. I can not believe that there are so many other pissed off people out there who also spent a lot of money for a tv that is clearly defective and sony is going to just ignore it. Sony sucks!
Hi murphy71,
So that we can help you please e-mail us at sonylistens.am.com and include name, event #, phone, address, TV model, serial # and the problem with the TV.
Evelyn Perez
S. Babu . Leave in India
I am purchased Sony Bravia television in Singapoor at is the worst products in world. We purchased the above product is very very worst products problem create IC cheep and board with in 10 months.
my e mail ID
baburase@yahoo.co.in
Don't waste your time with the so-called "Sony listens." Of course they have to look like they listen, but they just really wasted about five hours of my time over a month long period. At the end of it they offered me a low price on a 46 inch tv, rather than a 40 inch like I have. Total nonsense. Evelyn Perez I hope you are making plenty of money working at this position, because it cannot possibly be rewarding in any sense at all, just trying to put out these little fires every day by starting us off with these little lies like "we can help." I wouldn't even buy a Sony of any kind or product ever again. Not even for a reduced price. It's still not worth it.
Idwind - I totally agree with you, everything you said. I used to be a Sony person (Sony tv, laptop, camera, dvd players, etc.). That ends! No more Sony products again (and I'm banning my family from purchasing Sony as well!). Sony used to be good. Now I think they rely too much on its brand and quality is out the window.
I have a Sony KDL46NX810 and can be listed under very dissatisfied customer. I had the green blob problem with my Gran Wega. Sony offered me the Bravia for $210. We paid just under $3k for the Grand Wega thinking we had a quality unit...wrong!...We were pleased to get the Bravia at first...now the common on and off problem and likely soon to go dead. I have read complaint after complaint after complain about Sony's. We have other Sony products but will never buy another Sony product!...They have played games with us on the Bravia...Call, email, call, email, chase your tail, call, chase your tail, etc., etc. I am and will continue to do my best to tell all friends and relatives about our experience with Sony...Sony's past solid reputation is going off and dead like my Bravia!...Mike in Ohio
Welcome to the "Dissatisfied SONY Owners Club". I have been biding my time with SONY until I return to my seasonal home where my "DEFECTIVE SONY 46" TV is housed. SONY has offered some assisitance with the "fix it" but I am hesitating to invest a single cent into this TV. What if I spend for repairs then something else goes wrong with this "DEFECTIVE PIECE OF JUNK". I will have thrown "good money after bad" & will still have a "DEFECTIVE PIECE OF JUNK". SONY ARE YOU LISTENING?
I bought this SONY TV July 2008 for $1200 (sale price). Did not by the warranty because it was SONY. After 3 years, it just died on me. It powers on, with backlight on, then goes to standy and does nothing. I agree on the observation that there is a defect on this model. Sony should put this on a recall for sure or cover customer costs for the repair. I called Sony and the guy even agreed with me that it should not just have lasted 3 years for this TV. He gave me a 3rd party repair company to get an estimate. From what I see on this post, they will only offer partial of the cost, which I think I will not even bother. I am planning to open the tv myself and see if I can repair it. I can repair a computer LCD so this should not be different. Or, I can get the TOSHIBA 40in 1080P for $499 at futureshop. Goodbye Sony!
My sentiments exactly goodDAD. They will help with my repairs but it will still cost me the service call plus the mileage charge for the repair man. I already paid him $95 (I think was that amount)just to have it diagnosed. I may decide that some of the sale models of any other brand will suit me just fine. Then when it gives me grief & it is just out of warantee I can send it to the recycle truck & not feel as badly as I have over my expensive SONY. Like I stated in an earlier post. Join the Dissatified SONY Owners Club. There are lots of us.
If anyone is looking to sue Sony you can contact me as well, I’ll join. My e-mail is heisler_albert at yahoo.com
I bought my KDL52z5100 TV from BestBuy in november 2009, after 1 year and a half the tv start showing a shade on 3/4 of the screen when I turn it on. It would clear up after 30 min but an horizontal black line would stay permanently on the screen.
Contact Sony and they asked me to have an authorized technician from them to make an inspection and after that they’ll present me some options.
I paid over 100$ from my money for the technician to come and not even touch the TV with one finger, just used the remote control to turn it on and then fill the paper with “LCD need replacement”, cost of replacement $2700. WHAT?!
Sony called me the next day to present me the “options” who suddenly became “the option”. The wanted to offer me a tv of an discounted price. So I still making payments on this TV and they wanted me to buy another one.Very convenient offer. Next step is to contact an attorney and open a law suit.
The Uniform Commercial Code, fully adopted by most states, stipulates that most new consumer products come not only with an express warranty, but also with a so-called implied warranty of merchantability. That is an automatic, unwritten promise that your purchase will perform as commonly expected, including that it will last a reasonable amount of time given the nature of the item. In most states, implied warranties are in effect for four years, although that doesn’t necessarily mean a product must last that long. Implied warranties apply to retailers and manufacturers and may be broader than an express warranty.
I purchased SONY KDL-40S4100 in 2009. Last week it stoped working - no sound, no picture. When I contacted Sony support and Customer Relations, they told me that the TV is out of warranty and they can not support cost to get the TV repaired. Based on many reviews about, it seems repair would cost me a lot. I am very disappointed with Sony. I will not buy any Sony product in future neigher recommend anyone to buy!
Now a day Sony tv sucks, other brands cheaper and last longer
Afriend has the same tv 40s4100, it quit on him after about a year, i work on them as a hobby, what I found was that this tv has a heat issue and causes the capacitors on the board to swell if oyu take the back off and look at the 4 blue caps they will look swollen and leaking, but you are all right sony's got a black eye on this one it seems to be real problem with this TV in particular and they really do need to do somthing about it!
I hope this comment "makes the rounds" to those of you who have posted complaints & frustrations with your SONY KDL 40" TV's. Today, Monday, October 17th, 2011 SONY has done a recall of some models of their 40" KDL models of TV's for overheating! This should have been done a LONG TIME AGO! Check out the Consumer World website newsletter with a link to the recall for particulars. Hopefully it will help some of you. My SONY TV problem is with a 46 " KDL model. Hope they will extend that recall to include it.
Good luck. Get back on the phone to SONY with whatever "ammo" the recall gives you.
The Consumer World website to read the SONY BRAVIA KDL 40" TV RECALL is www.consumerworld.org . The newsletter date is for today October 17, 2011. They archive their newsletters so if you do not visit the site while this newsletter is current you can search back for it.
Bought Sony Bravia KDL40S4100 March of 09...the TV was in storage for 3 months and was not used a lot. In June of 2010 it just stopped working...no sound no picture...just green light nothing else. I am so upset about this. Like everyone else paying $1000 for a TV to last this short amount of time is terrible. I worked in a bar where they bought VIZIO flat screens plugged them in and they have been on 24/7 365 days a year for going on 8 years now. Sony needs to compensate the consumer!
My Sony Bravia has packed up fter 2 years - bad product SONY. Shame on you to put a low quality product and cash in on your brand loyality. I guess it will not be long before LG and Samsung really kills that too.
Deficiency in service
Request for refund
Please allow me bring to your kind attention harassment, mental agony caused by supplying reconditioned defective TV - under warranty up to July 2012 and indifferent, careless, callous, evasive attitude of SONY service team towards its customers.
I purchased a SONY TV. It had defective BG2BOARD . After protracted follow-up, Sony India replaced defective TV and vide Bill No.[protected] dated 12.5.11 charged Rs.23, 632 towards repair/replacement of defective LCD.
At the time of installation itself, TV supplied by SONY vide Bill No.[protected] dated 12.5.11, it was brought to the notice of technician that there is problem in sound output. SONY INDIA. reacted that ' Itni Problem Nahin Hai' There is not much of problem. In other manner they agreed that there is problem in sound output. We were not reconciled why a new LED TV should have any problem with sound output.
We also requested SONY INDIA to please check the problem and incase TV set had some defect to replace it. There was no response from SONY.
However, instead of flaring up the matter, we consoled ourselves and reconciled with the quality of voice.
Subsequently, Newpaper reports appeared about defect in LCD TVs supplied by Sony.It seems there is manufacturing defect in all the TVs supplied by SONY. But Sony instead of accepting the defect is indulging in denial and charging/fleecing its customers towards exorbitant repair charges.
TV supplied by SONY developed same problem as that was in the old TV. Complaint complaint no.9552285 Dated 4.3.2012. followed by letter 5th March, 2012 was made. Service engineer advised that B- Board needs replacement. SONY informed that it will be repaired.
Not satisfied with repairs to a brand new TV which is giving trouble, May I request you to please intervene and take necessary action on priority to take back defective TV and refund Rs. 91, 632 at the earliest.
CA SKSINGHAL
@S.K.Singhal
Greetings ! My name is Pat and I work for Sony Electronics Inc. in the United States and as such are not familiar with the processes and procedures for Sony in other countries/regions. We only provide information and support for Sony's products manufactured for sale and use here in the United States. Please relay your issue to our Support Center for India at: http://www.sony.co.in/section/support
Please feel free to contact Sony at your convenience with the information contained in the above post and thank you!
We had the same problem...with KDL40S4100. We shut it off then same person turned it back on approx 1 hour later and nothing but the green light appears.
We will replace this TV and after reading all of the issues others have had with this Sony and several other models. I can assure you that Sony wont be on our short list when shopping for a new TV
To The Bell Family, my name is Scott Fuentes and I work for the Sony Support USA team. I am sorry to see you are experiencing difficulty with your TV. I have found an article on our eSupport.sony.com website that may be of some assistance. You may view this article @ http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C1015142&fes=true&mdl=KDL40S4100 If this does not resolve the issue please call our Priority Service: [protected] Hours:
■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET
They can help you with some troubleshooting and if service is required they can assist with those options as well.
Thanks, Scott Fuentes
SonySupportUSA
Hello Scott @ SONY
Thank you for your interest in our Sony problem
I cut and pasted the link and it takes me to the SONY site but says
"We're sorry, but this Document is not currently available. Try again in a few minutes".
I was able to pull up other info on the site by entering the model #
Is this the same info that you were sending me in the link
@ The Bell Family, I just used the link and it appears to be working correctly.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C1015142&fes=true&mdl=KDL40S4100
I am not sure why you are receiving that message. You can go to http://esupport.sony.com/US and put your model in the "Enter model number" box and click GO. Then select "Red, green or orange lights are on or blinking on the TV" from the "Errors & Messages" section.
I hope this helps,
Scott Fuentes
SonySupportUSA
I am very upset with this Sony TV. I am very disappointed. We bought this TV in 2010 and it went bad. I never expected this from Sony. You always hear Sony being the "best"..yea right. This model KDL-46s4100 went complete blank on us. Looking at all the complains from here, we made the biggest mistake of our life buying this TV..We spent $2, 500 for this so called Sony TV. We are not having Sony in our house or anyone we know. we are going to tell all our family and friends not to get Sony TV or any Sony product. Lets just say we are not pleased with your business or products!
Hello Johnson1,
This is Pat Kennedy with the Sony Support USA Team.
I am very sorry to hear about the problems you are having trying with your television. If you email us at Sonylistens@am.sony.com we will be more than happy to try and help you out. In your email be sure to include a brief description of the issues you are having, any event ID numbers you may have, and your contact information
Thanking you in advance...
OMG! Same problem I am experiencing. First there was a solid 3 in bar on the left side and now half the screen is black out. Sony said they are not aware of this problem. I told them on their site there were several comments listed that was exactly the same. I just looked and they remove them all. Unbelievable for such a large corporation. From everything I have read this is definitely a manufactures defect and there should have been a recall on this model. Sony doesn't want to own up to it.
@ Vally,
I’m Pat Kennedy with Sony Support USA.
Some helpful information, including How To & Troubleshooting, Videos & Tutorials and News & Alerts, may be found at Sony's eSupport website @ http://esupport.sony.com/
If you are unsuccessful in locating a solution there, please call our priority service # @ [protected] Hours:
■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET
Thank you !
Same problem here. Sony KDL-55EX-720 exhibited the two-LED blinking problem which is the diagnostic code for a "short" in the power supply. This TV is 3 months out of warranty and is less than 2 years old! Sony will never see my business again. Their products are poorly engineered and designed. I have ordered the two power supply boards (for about $80.00) from a reliable E-bay supplier (they are boards DPS-78 and APS-299). I will report back on my success or failure at repairing this miserable set.
NEVER AGAIN! After reporting my issues to Sony, I got this answer: we understand..., we are sorry... and please accept our offer of giving to you a refurbished TV for $599 or you can purchase new 50" and we will give you 15% discount... (oh and the best is you also have an option to purchase extended warranty!) what a joke! I did have an extended warranty, but quess what, TV broke soon after warranty was out... I swear If only I had more time on my hand I would pursue this further with an attorney. I purchased my product in '08, during which time SONY had a recall against this product! I didn't know it at the time and here I am $2000 short but definitelly DONE with Sony. SONY BEWARE! (unless 10yr extended warranty is provided for the crap they sell and don't stand by!)
I have Sony lcd 40s4100 tv with same problem as all these other complaints, with the same problem. After opening tv for repair. We found the cable wires had lost its protective coating and bare wires were left exposed and in contact with each other. The protective coating had a powdery feeling and fell apart when touched. I would seriously advice if your picture is experience problem, take tv out of use and check wires for exposed wires without protective coating. .