Sony
Reviews and Complaints

I bought a Sony Vaio-VGNAR61S . from you A sony center, the webcam was now working from the outset, the drive stopped working within a month. The shop could not fix it, and niether did tech support on the phone resolve the issue.

The shop refussed a refund, and refused to replace it. It is sony center's policy not to refund or replace faulty laptops they sell you.

I had to pay previously paid £130 for windows vista ultimate upgrade, only to find the CD drive did not work. I also purchased previously other software like antivirus online subscriptions so am loosing more money.

I also purchased an external hard disc at £100 to backup the HD because the blueray disc did not work. Sony Center refused to reimburse all cost, am seeking legal advise. This is the store in Crawley, beware.

well i am having sum serious problems with sony service centres ... i bought their phone c 905 .. within 6 days its centre navigation key stopped workin ... i gave it to d service centre on 20 june ... and till date [10 july] i havent received my phone and they are giving the same lousy excuse that the parts arent available, even though according to them its one of their latest phones ... n if u call their customer care no... everytime dey wld reply dat ur complaint is under process ... if ny of u no wat 2 do plz email me at nair_arjun86@rediffmail.com

Well, I positively agree on that. I have a Sony camera which is broken due to my 3-year old son dropped it and so the warranty is void. They told me that they will replace something on the camera that would cost 6, 000. The camera costs 30, 000 already and this time, I can buy a new third-party camera with the same specs of their camera that would only cost 5, 000. Unknowingly, they will charge you for diagnosing the device without fixing it. They should have informed you in the first place that if the device’s warranty is void, they will charge you diagnostic fee. So, I insisted that I am not being informed and no written approvals that they have informed on such a thing to do and that I will not pay any amount. Good thing that they returned it. In additional to that, MyPhone are sharing the same service center of Sony here in Cagayan De Oro City. I’m not sure if that applies in all over the Philippines. My husband’s MyPhone is unable to turn on, we don’t know why. So, since it’s still in warranty, we sent it to them to be repaired. The next day, when my husband supposedly just gets the phone, they told us that its warranty is void because the area where you put in the sim card is being moist with molds and all. They will replace the area where you put the sim card costing 2, 000. So, they again asked for a diagnostic fee if you will not get it repaired from them. Why would they asked for a diagnostic fee when they don’t need to open the phone to see what’s the problem because you can barely where to put in the sim card if that was really the problem. I will do what I need to do considering that people doesn’t deceived you. I got the phone back without paying anything; I got it repaired to a trusted friend technician and guess what? It’s not on the place where you put the sim card is having a problem; there’s a piece inside the phone that was missing. Hmmm… I wonder why is that happening when Sony is the first service center opened the phone. I’m not getting this kind of service from Nokia. Even if it’s your fault that the device broke, they will still repair it if it’s still in warranty period. Sony Service Center is so disappointing.

hi friends,
Please don't purchase sony ericsson T715 having connector issue and also service is too bad, you can't rely on sony ericsson customer services, they are not genuine people

i have purchased Sony Ericsson Mobile F305. I hardly used 10 months & it got Display Problem.

sony ericsson's noida service centre ( neeru enterprises in sec 18) is the worst service centre i have come across . they are looting the customers with rs 350 for any small service dey provide. and the service employees der are ont only disrespectful but very rude..this type of service centre are ruinin sony ericsson s image and i was disappointed by the ignorance sony has about its service centres.

I am unable to get the key pad for my Sony J100i from any Sony erricson service centre. The round metallic ring on the keypad has fallen off and I am told we need to change the Keypad or the body itself? But the spares are not available with any Sony erricsson Service Centre in Trivandrum. Can any one help in getting just the Round mettallic ring on the Keypad?
Company has washed off its hands saying that particular model is not being manufactured now
B CV Kumar bckumar2006@gmail.com

whan i repair sony ericsson phone in service centers first time than after they can, t work preparly .i have buy sony ericsson phone & within 6 month i come to service center in haldwani (uttrakhand) only update but service centers members open my phone & half hour they give my phone only 2-3 days after my phone charging ports can, t work preparly, & till today I have come service center 4 & 5 times but my phone condition is not good. my phone give many types of problam the members of service center give 10 to 12 days time to chack phone but they took more time 18 to 20 days.
sir if you are read my massage so please take hard staps to haldwani service center in uttrkhand.
sir if i buy onther phone so i never take your phone because your service is bad to werse.

Very bad service center for Sony Ericsson! {sakinaka andheri (e) mumabi.

which sony erricson service center is best one? i have cell charging problem while charing suddenly it iwll stop charging

my mobile charged after 5 hours will low battery i also changed origenal battery but not quire. (k750i) please help me i cont use my mobile. my mail id albert.sfx@gmail.com today date (10.06.09)

I want to know the price of 's500i' this model.

Totally agree. I end up either shouting or abusing the stupid idiots!
I went to a service center at Dadar, Mumbai for a loose connector and some dust in the display, and was told to put a fork in the headset plug to make it bigger so that it would fit perfectly and with a awfully scratched display! :-|

sometimes when i open the camara it shows anotheraplication is running so how can I solve this problem pls

ACCEL is the worst SE service center in chennai, they (i went to the one near apollo hospitals) totally ruined my k800i by replacing the perfectly good keypad with some broken ones and totally denying everything..

Hi Friends,

We are sailing in the same boat. The Mumbai Service Center SALORA PATHETIC PVT. LTD. is also doing the same thing. They always say Liquid Problem. Its not a liquid problem, their phones are so designed that the joystick gets rubbed with the board and the spots occur.

SALORA service centers are cheaters. Advice all people not to go for Sony Ericsson Phones.

Third Class service.

I am suffering from the same problem. My set is K320i and 3 months 6 days from the date of purchase it was "OFF" and could not be turned "ON". It had several problematic behaviors since one week of purchase and slowly it went down till its 'end' by 3 months 6 days. In my case I have spoken to the dealer, who sold me the set. They internally talked with Servicing Agent and trying to blame it on "Liquid Damage" and charge me for that (telling that is not covered). I am sure, my set never came in contact with liquid. So, when I requested them to justify (and show me) the "Liquid Damage", they told me to take the set back (without servicing).

Now they are insisting me to take back the set and get it repaired from outside in my own responsibility, expenses and risk.

I ask 2 questions:

Without any after-sale-servicing or co-operation why these dealers make fool of customers by selling (I should say, 'pushing' instead of 'selling', as far as my case is concerned) SONY ERICSSON Mobile phone sets ?

Is there any proper justice for the suffering customers ?

IT IS A CUSTOMER'S RIGHT TO GET A REPLACEMENT of this type of defective set from SONY ERICSSON !

Problems with my K320i set in a nutshell:
-----------------------------------------------------------------------
#1
During its charging, the light in the phone set used to be 'ON' and 'OFF' repetitively for an indefinite period of time. After a long time it started taking charge steadily. I noticed this first after one week from the date of purchase, because, that was the first time I put it to charge at night. Afterwards, I have noticed this almost consistently.

#2
During its charging, the set became heated (back side) very often.

#3
Sometimes the LCD screen displayed "Insert SIM Card" (although the SIM was inside only). Then I would put the set off, eject and put the SIM fresh again. After a few trials it would work. The same SIM Card works with every other cell phones absolutely OK.

#4
Initially the charge (after showing "Fully Charged") would exhaust in 3 days. In one month time it came down to 1 day. By June the 'full charge' got exhausted by half a day. I had to put it to charge every night.

#5
28/06/2007 night I put it on charge and switched it off after 'full charge'. Next morning it could not be switched 'ON'. I tried many times but it could not be switched 'ON'. That was 29/06/2007.
-----------------------------------------------------------------------
>>
While using the mobile set I could understand that it was not 'OK' and it was losing it's battery backup very fast. I thought to visit the dealer and show him the status, but I could not arrange time for that in my busy schedule. After it came to a stop (#5) I took it to the dealer on 06/07/2007.

I have logged a complaint for the Sony Ericsson K750i on 15/06/2007. The problem was joystick was not working and Service Centre people have changed the outer body of My cellphone. It was not retured to me in the same condition I gave the Cellphone to them.Now Its been over 20 days and When I am calling them, they dont have any update on my cellphone.

My K750 is not starting. On switching it on the initial white screen is only blinking. IMEI [protected]-746627 plese help

I purchased K750i last year which is still in Warranty period. Problem is of weak network! Beware people!

I wrote to SONY the following letter (below)on May 21, 2010; SONY called me by phone to acknowledge receipt of my letter but that it was out of their hands; and their sub-contractor, ServiceNet, was in charge here. I got nowhere calling the ServiceNet number [protected]); and SONY was unable to provide me with a mailing address for ServiceNet.

Dear SONY,

Before I launch the story of my service contract experience to a wider audience, I need one point of clarification.

On April 27, 2010 the LCD on my SONY VGN-TT190 laptop computer began to malfunction. During telephone contact with Service Net I was given instructions for returning my unit for repair.

On May 3, 2010 I received telephone notice from Service Net that coverage under my Service Plan contract was denied, alleging that physical damage was the cause of the problem.

Due to the fact that my own photo-documentation shows no physical damage (no dents, no scratches, no cracks, no sign of physical damage), I requested an explanation.

Dear Sir,
My name is Senthil TK. My contact number is [protected] and I am from Chennai.
Recently I had problem with my Sony laptop FJ1s (WIFI was not working). I had given it to service at Sony service Centre, Adyar on 19th Sep 09. On 21st Sep, I received a call from them and said, it was a chip problem and that need to be replaced to fix the issue, also it would cost about Rs. 300 + Service charge Rs. 1000. I said ok, go ahead and replace it. After this, there was no update for about 4-5 days. And I was trying to reach the service centre through Sony customer care (as this was the only number specified in the registration slip) and the replied, they are not allowed to provide the service centre number, and they will inform to the service centre to call me back. I waited for few days they did not call me back.
I sent one of my cousin to service centre on 25th Sep 09 to get an update on this. They informed my cousin, that we don’t need to come to the centre and they will call and update once it is ready. I waited for few more days and received a call on 29th Sep and said, the entire board (CNX-339) need to be replaced to get the WIFI working and it would cost about 900/-. I said ok, but I need an estimated delivery date. He said he would deliver it by Oct 3rd.
Finally I received a call from them on 6th Oct and they said everything is working fine, and you can come and collect the product. I asked my father to go ahead collect. Finally the bill came about 2038 and he paid and collected the product.
When I checked the Laptop, I found the DVD drive was not working. And it was also not properly fitted (In the bottom, one side it was properly closing and not on other side). I went and report them about this on the next day morning.
They took it again to the service room for 10 min and said, The DVD drive was week during the service as well but they did not report to me. And when I asked about the fitting, this the way all the laptops are designed. If I want to replace it would cost about Rs. 8000-/.
I am sure it was working before I had given it for service and more over they had my laptop for about 20 days but I did not even say single word about it. Also I am not sure about the fitting.
I wanted to compliant about them for spoiling my DVD drive. Could you guys help me in filling the compliant?

I have purchase a DVD / CD player from Jumbo Electronic Sharjah (Rolla) UAE..
The name of the salesman is Mr. Ashfaq..
While I have noticed a problem in the set, I went to him for solutions.. He has refused to take
any complints and his Behaviour was shocking to me..
It is my request to the Jumbo Management that kindly take this matter seriously..
I have heard the similar arogant behaviour from Jumbo sales man..
Therfore. if Jumbo mangement could not able to take serious action to their sales person,
then I am sure that people will select other shops insted of Jumbo Electronic..
I am shocked..

My sony sound system some time automatic off, and all cd castte crack, and sound different pls correct. My contact no: [protected]

i have a sony digital camera for the past three and half years now (DSC T-100) serial no.2395791. i had given my camera to an authorised service center, SOMRU TECHNOLOGIES in DWARKA, NEW DELHI because i found some dust particles inside the LCD, hence was given to get it cleaned. i was told to collect it the next day and today when i went to collect it, i found out that the dust particles were still there and not only this., there is more dust and scratches. when asked to ARVIND ( the person attending me), he replied ' we have cleaned it and nothing can be done and the only thing now is to change the LCD.
According to me it is mere dust particles which can be easily cleaned (to which arvind agreed), i had given it to an authorised service center and not any other shop because i love my camera, and this is what i get! i paid them Rs.500.
This is seriously not expected out of a service center. The technicians should know to take care of the equipment, now there is more dust and scratches on the camera LCD and i Am really not happy with the service.

I bought a Sonay vaio 9 month back, one day on the screen i noticed multi-colour line. when i sent it to Sony they said it is accidental damage and will cost me £800 to repair.Sony technical team is not user friendly and rude. i told them trust me it's not accidental damage but they were so stubborn and didn't want to listen. they wanted to make money.

I would never buy any Sony product now onward. my advice is don't buy Sony Laptop. sony customer service is worsthandling customer, they are lair and wantes tomake money buy selling worst product.

In August, 2008, I was sitting at home with my family watching television and I received this mysterious phone call from a girl who identified herself as Tara from the Judge Karen Show. First of all, she stated that my daughter had filed a complaint against me in the local court in Arkansas, so I replied by saying for what and she went on to say, " she's saying you stole her identity and she's saying you owe her x amount of money for some accounts. So I replied by saying I have no idea what you are talking about and don't call me anymore. So, I hung up the phone and she called me back and I answered and it was Tara again and she said wait Linda let me tell you what we are going to do, She was very permissive and said how would you like to appear on the judge Karen show and I told her No! So she went on to say, that it will be well worth my time and I that I will get paid and my daughter will get paid as well. So I told her that I did not want to be on national t.v. because this kind of accusation was very embarrassing to my family because she said that my daughter had told her that she was a lesbian. So, I put her on the speaker phone so that my husband could hear our conversation and me and my husband asked her was this show going to air in my state and she stated that she wasn't for sure because, Judge Karen was just getting started this fall. So I told Tara to make sure it wasn't going to air in my area or Arkansas and if it wasn't, then I will agree to come to New York. So she stated that she would call me back once she spoke asked her boss. So my husband and I agreed to go to New York if the show wasn't going to air in Arkansas. About a hour later, Tara called me back and she said Linda, okay, I talked with my boss and she stated that the show will not air in your state, so I told her okay I will agree to come to New York for that reason only and also if my husband could come with me. So she stated that my husband could accompany me and they would pay for his expenses as well. I guess about a week later, my husband and I flew to New York. We were very excited about everything until we learned that Tara in fact lied to us about the show airing in Arkansas. She didn't tell us nor did her boss tell us once we arrived at the studio that we would be seen on television. As a matter of fact, me and my husband asked the producers again about the show airing in Arkansas and they once again informed us that our show would not be airing in Arkansas. After a week, my sister called me and told me that judge Karen suppose to be airing our show on or around September 26, 2008. we were very very shocked that it was going to air in Arkansas. I immediately called judge Karen producers, Tara and Alice and neither one would return my call. They lied to me and my husband for the publicity and money. Our lives have been ruined by this humiliating show because people are constantly calling us and throwing this filth up in our faces. I hope you all can do something about these people lying to descent people and ruining their characters.

I am using a Sony ericcson P 990i mobile phone.Its not been 1 year i bought it, but the phone looks like i have bought it 5 years back. I don't know with what material they have made this phone. The color outside the Phone faded out and the paint is also going. I went to the service center and they said they cant do anything. Ive to contact authorized people through email or call center. I contacted both so many times, everytime the reply given by them is some higher responsible and authorized people will contact me. But none contacted me... Its sound funny that in Sony i guess noone is there responsible. Anyways, i have paid more than 30 K for this stupid phone and i am shocked to see my phone is like this now. Maybe this happened to only my phone,but isn't the responsibility of service people to take care of that and rectify it.I guess people out there think that Sony ericson have so many other customers, why the need of me...

Now i regret for buying this expensive piece of [censored]. So people who want to buy phones please do check the service that company provides rather than going for looks and ads by the company.

After spending so much time and money with Sony I won’t waste any more time so I will keep the story short.
I have spent 1, 600 on a Sony Vio computer, once working in a plane I have very gentle touched the screen on a corner and the screen completely broke in half. Even that the computer was only 3 months old Sony said that it was not a manufacturing problem and even that it would be the screen i9s not covered by the warranty. They have asked me to send the computer to Belgium as they didn’t have any repair center in London… cost 800 pounds on top of the 1600. The Sony agents were arrogants and had no desire to help ore easy the pain of dealing with their rip off computer.
After one year the shiny silver color started to fade away from inside where I was keeping my hands to type remaining only some ugly grey plastic.
3 years on the hard drive had completely broke down with no possibility to be reformatted or recover any data from it…. So my very expensive affair with Sony Vio 2400 pounds was very disappointing and frustrating. I would not recommend to anyone to buy a Sony computer unless you are a sadict and want to be badly tgreated and ripped off.

In June of 2009 I had purchased a Sony Bravio LCD flat screen Model # KDL-52V5100 from Ultimate Electronics. With in the last two weeks I started to see vertical lines through the TV. We have had are Sony Bravio TV for less then 2 Years. We had called Ultimate Electronics and they had recommended a place that would be able to come out and do a diagnostic on our television for $90.00. Jose with Downtown Radio came out to our home 3/29/11 @ 1:30pm the service tech informed us that we need a new Flat Panel for our television and gave a estimate of $2000.00. We do not feel that we should have to pay $2000.00 to get out Sony Bravio fixed that we have had less then 2years. I then called Sony Customer Relation and was told that there is nothing that they can do for us because they have not had enough complaints from other consumers of this happening and that we would need to purchase a new TV. I have gone online and there are nemours complaints with the Sony Bravio having vertical lines through the screen. Unfortunately because we have had our Sony Bravio for less then 2 years the Sony Bravio should be replaced by Sony. I am writing this complaint because Sony is not willing to stand behind there product, and not willing to replace a product that is less then 2 years old.

In August, I purchased a Sony Ericsson W300i phone which came with a headset as an accessory. which I use all the time for music and the radio. Basically the problem is that the headset is such a shoddy and flimsy design that within a few weeks one of the spring clips that attach the headsdet broke off rendering it useless. Problem is these clips are made with flimsy brittle plastic that breaks easily and are certainly unsuitable for use in the moblle environment. This rubbish most certainly do not conform to even the basic of design standards and they have no right to be foisting it on their customers.
If they are intended to last which clearly they are not they should be made with metal coated in plastic or solid plastic.
Also there is another problem with this component. The headpones have small rubber covers without which they are inaudible. The problem with these is that they come off very easily get snagged on clothing etc and are easily lost.
My allegation against sony ericsson is that foisting this kind of rubbish on their customers is a deliberate and very cleverly disguised double con and a scam to get customers parting with more of their money purchasing new accessories from them. When i brought this to their attention they said not our fault and (Guess what) You need to buy a new set from our accessories dept for £19.99.

Clearly there is something wrong here that needs to be brought to light and investigated before any more consumers become victims of this subterfuge and are out of pocket. Quite clearly this is a scam and a con albeit very cleverly disguised one and Sony Ericsson need to be brought to book for this kind of unethical practice.

My Sony handycam DCR-HC21E bought in 2005, never had any rough experience on it. but currently the LCD is blank.
I wonder, why the reliability of this product only for 3 years?
What is the real problem? Anyone knows? Due to I will fix it this weekend and don't want to get fooled by the service center.

Mine also bought in 2005, never had any rough experience on it. but currently the LCD is blank.

I wonder, why the reliability of this product only for 3 years?

What is the real problem? Anyone knows? Due to I will fix it this weekend and don't want to get fooled by the service center.

I Mr. Devender Singh, live in New Delhi i want to complaint about my cell which is W810i its really good phone but there was a problem in the speaker and i go to a service center they maintain it very well but after that the headphone voice is too much weak when i go again there they told me that we are not responsible for this u checked it before taken here. and we cannot take back it and solve this problem tell me why it is there now its hang too much time when i listen songs. i want action against it and i really dissapoint from this i think sony ericsson service center is best but i m wrong reply me as soon as possible (Devender Singh Mob: [protected], RZF-44/16, Sadh Nagar-II, Palam Colony, New Delhi - 110045

my frnds hd made a fake ad on olx on my number([protected])...I want to remove this quickly

my dvd writter is stopped working.
and tere is no response in service center

Sony is losing its market value.! I bought a e-series model in 28 th of feb and now its having a lot of problem. Its Bluetooth, speakers, right-left click, touchpad.! Nw i'll nt even buy a music player of this bloody company.!

Sony laptops in the S series are not fit for purpose as the mousepad does not function correctly and this is a known problem. The only support I get on complaining is useless talking through settings that I have already tried. The speakers are so poor that I need additional headset to hear Skype. I thought I was upgrading when I bought this but it is a step back to the mid 90s

Sony has been producing garbage computers lately, I had a Z model that needed to be sent back for screen and motherboard replacement twice within the 1st 4 months of use (I assume it's due to their lousy inverters and mbs), the computer was increasingly slow and prone to overheating after each repair, finally, the LCD cracked while I was simply opening the laptop lid. It's back at their shop simply because I might as well use the non-refundable extended warranty I stupidly went along with, but I don't expect to get a usable computer on its 3rd return. I can't even get answers as to exactly what is causing the problems. Probably because they can't say "well, it's because we're completely incompetent" .
I've since found several BBs with complaints regarding VAIO laptops, most dating from after I bought mine, so no wonder I had only found positive reviews...well, here's a proactive warning to prospective buyers: Don't bother with Sony.

I do NOT recommend Sony computers. Since June, we have purchased 4 at the hospital where I work. One has a hardware problem. I called tech support 2 weeks ago. After literally HOURS on the phone between then and now, all they'll do is say they're sending a part. They refuse to tell me WHICH part or tell me a timeframe. AND they refuse to let me talk to a supervisor. Caveat emptor, indeed.

Dear Sir,
Greetings of the day!

I would like to draw your kind attention towards my problem.
I have a feedback job order no. [protected] dt. 09th March2010 from Al-Khobar Saudi Arabia. I have a

Sony Vaio VGN-SR55MF, S.N. 7001350.
I had made a complain that there is a gap between bezel & LCD Screen and I am very much unsatisfied

from this.
As per Al-Khobar Service Centre it is not a defect and it’s normal. They informed me that they have

ordered the part for replacement but gap could be same even after replacement. They have ordered the

part just for testing & my satisfaction. But I am looking your support in replacement of my Laptop.

I would like to inform you that I had a dream to purchase a Laptop and that’s of Sony Vaio Brand. But

after this problem I faced in my Laptop, I am feeling myself guilty for choosing Sony Vaio.

I would like to request you humbly that please help me. I am fed-up with my laptop now. I am

requesting you to please help me to upgrade my laptop. Please allow me to choose higher model and I

will pay the difference for the same.

Hoping to hear from you as earliest.

With a great hope,
Awaiting your kind response.

Regards,
Regards,
Umesh Kumar
Ramada Gulf Hotel, Al-Khobar.
Kingdom Of Saudi Arabia
Mob.# +966-[protected]

I TOTALLY AGREE! I bought a Sony Vaio desk top just four months ago and it has been a nightmare. Today the damn thing completely burned out. The hard drive has been destroyed. No sympathy from Sony! Sony is JUNK! They haven't a clue about computers. WARN EVERYBODY NOT TO BUT SONY COMPUTERS FOR CHRISTMAS!

I bought HP laptop (dv 6735 ee) for Rs. 55, 000 and after using for less than 2 years, the Laptop stopped working permanently. I gave the laptop to the HP authorised service centre at Dadar branch (SIM Tech). However, as per their opinion the system board mother board need to be replaced in the laptop. !

So, I have to again shell out 50% of the cost of the laptop to just replace motherboard. If the mother board is to be replaced in just 19 months, it means the HP laptop quality is poor quality.

I was reading the blog on the net and was shocked that the HP customers are facing the same problems. The HP USA technical officer has admitted (reply on my email) that the laptop fan inside is faulty. I request you to spend some time reading the blog.

Incidentally, I came across with one of MBA student in SIM tech. He was claiming 120 out of 150 HP laptops are not in working condition less than 2 years of purchase.

I am indeed disappointed with the product and services of the HP. The service centre charged Rs. 300 to diagnose the problem in the laptop.! It is more than the fees charged by the general physician.! If you are in my place do you pay Rs. 300? Pl. let me know your frank opinion.

I am not going to recommend the HP laptop to anyone. I think HP is fooling people by selling poor quality laptops.I think I need to go to consumer court. I have faced lots of mental harassement in this process. I am really fad up with the HP laptop and services. I know you are going to keep my email in the corner as you are of thick skin HP officers.

A disappointed customer of Hopless Poor (HP) Laptop

Mumbai
[protected]
[protected]

Do not buy a Sony Vaio! I purchased oneat the first of August, by mid September the operating system crashed. They sent somoene to my home to fix it, however instead of fixing it they made it worse. I now have to have the motherboard replaced! I did research on the Sony Computer from Consumer Reports and thought I was purchasing a computer that would last. WRONG! I am so mad I cant think! I should have purchased a Dell or HP.

I too had the same problem with all Sony products which I had bought .I used to buy Sony products till now but I lost confidence on Sony Brand.
I have problem with not only RV22 but also with car CD player(Not able to insert cd in drive), Cam coder(Display panel is not working), Camera(Blured pictures).I suggest strongly people not to go for Sony products.

S.Gnana Nanda Kumar
Hyderabad

I have Sony RV 22 system. I bought this system in Chennai. Now the CD player is not working properly and not even open the CD drive. I asked the Chennai SONY service center to service. Now they are asking Rs.4500/- to do the service. Why this much cost to repair it?
Here after I should not go for SONY products..

P A Jeyachandran
Perungudi, Chennai.

I agree.

I too have same problem with RV22, they replaced the optical head two times within span of one year, Mp3 songs give problem like skipping continuosly.
Finally the mp3 decoder board failed, service center asking Rs. 4000/- as replacement charges. Funny when you get DVD player for 2400/-.
Sony is at the end of dead end road.

I have the same problem with RV22. This thing has suddenly stopped from playing any kind of disk that it used to play before. I have no time to go to SONY service centre and especially after what all of you have said. Which other susyem is recommended?

I have the same set sony RV55, and the system started giving problem after 1 yr. It does not read MP3 or vcds well, i have already spend money on it last yr, and this year again i have to give now. This is probably one of the WORST products that i have come accross, with no product reliability. The buttons on the system hav also failed. You press "effect" button, and it will perform a totally different act. Service centre says, the buttons failiure is common after some time

I agree with all of u

I am having the same problem. I bought Sony RV22 on December 26th 2004 on Tsunami day. within the warranty period the main PC board got damaged due to current fluctuation and the company refused to accept the fault and they said the warranty will not cover for these kind of problem, for which I had to shell out Rs.4000. Also I am having the same problem of my VCD is not able to play any VCD and its showing only READING. I am totally lost confidance on Sony products and will discourage others who are planning to go for any of the Sony products. My suggestion is to go for a local product by paying less and with peace of mind.

I too had the same problem. Everything was fine for about six months. First it had problems in reading MP3s, then other CDs. The service man came and changed the lens. The problem did not surface for about two months. Then again it started giving problems. The service people took the set to their service centre and repaired it and advised me to play only CDs having 30-40 MP3 songs. I tried that also, but the problem resurfaced again after two months. These things happened during the warranty period. This was not the only case. My friend who bought the set after seeing mine had the same problem within the warranty period. He did not went for servicing as he did not want his SONY to be opened. Since we could perceive the things, we wanted to avoid visiting SONY centres often. We bought DVD players (less than the cost of replacing the SONY Lens which is Rs.2400 + service charges) and attached the same to our SONY RV22 via game port and listen to music etc. played by the DVD. I do not understand why SONY has not come up with any comments all these three years about this particular model. The model is very good. The only problem is its CD section. SONY having such a reputation should have come out with some solutions to the problem. SONY was once known for its services towards the satisfactions of its customers. We feel disappointed after having so many years of appreciation for SONY.

We too bought one SONY RV55 SYSTEM 2 years ago
and it started giving trouble : could not read mp3 disks from 18 months onwards and all discs after two months.

The authorized repairers told us that we should replace the lens. Imagine, locally (Indian) mp3 players are working exceptionally well even after three years. We went by the SONY Brand name and ended up with this defective stuff.

Exact samer thing happened to me! I hate this camera!

this exact thing has happened to me...after learning to live with it (and noticing it is a sign of low battery in some cases) i now have a jammed on/off switch that is going to cost me as must to fix as it is to replace the camera. wonderful. yet...i still love the Sony point and shoot...just wish they could get their act together and wish i could trust them with my next purchase.

baught dcr-hc54e vid cam failed to download rec vid to pc/laptop. do not buy anything with download failure. i'm deceived

Dear sir,
subject: complain regarding the handycam perchased at flemingo duty free shop pv chennai airport arrival

I have requested the sales girl at above center on 11 august 2011 around 10:40 pm to provied sony handy cam with the feature having high defination and camera megafhil 3.30 lenc.In spite of my specific requst, the sales girl at the adove office,
missguided me and given the model - DCR-SX45E baring no 1742495 and billed me vide no CHN001P002111405 dated 11 august 2011 for us dollar 315 and deliver to me by missguideing the features . With the good faith and the companys repuptation, I have purchased the peice and came back to my native place i.e Mandya(Karnataka State)
On enquiery with custamer care center vide toll free no [protected] the handycam which is given to me is the basic model only and having camera lence megafile 0.20 without high defination Hence, I am logdeing a complaint against the adove dealer for not provideing the requiered. Please make an enquier with the dealer and provied me the requiered pice .
Thanking you in anticipation of your early response.
place: MANDYA yours faithfully
date:1382011 SATHYA G C

From,
G C SATHYA
#1163 2nd cross Ashoka nagar
MANDYA- 571401
KARNATAKA STATE
mobile no-[protected]
land line-231199

Dear all, toll free no of Sony India is now changed, you can register all your complaints at new Toll Free no - [protected] or email at sonyindia.care@ap.sony.com
For more details please visit : www.sony.co.in

It is quiet disgusting to get such a bad response from company like sony towards their consumer. I will think twice before buy any sony product and resist my friends and relatives to do so.

Plese help me to get a new warrenty card for DSC-H50 Disitial Camera.
with regards
prasanta

SIR,

I PURCHASED ONE "SONY CYBER SHOT" ON 25th NOV 2008 FROM SAROJINI NAGAR MARKET NEW DELHI.

MODEL NO DSC-H50 DISITAL STILL CAMERA

I LOST THE WARRANTY CARD OF THE SAME . HOW CAN I GET A NEW WARRENTY CARD ? PLEASE GUIDE ME

THANKS

Pl.guide me to down load driver software of DCR-TRV22E compatible toVISTA home premium.
regards

hellow sony

i wish to know the details of service franchisees in kerala india .i am having an handycam it's not working properly. to rejister a complaint we need contact address of kochin service centre kerala, india.

with regards

faizal
ph:[protected]

dEAR SIR, I HV PURCHASED SONY VCD/TAPE MUSIC SYSTEM SOME 2YRS BACK, BUT SORRY TO SAY THAT I'M NOT GETTING PROPER SERVICE, WHEN I CALLUP TO YR GHAZIABAD SERVICE CENTRES. IS THIS THE WAY TO WORK A CO.LIKE 'SONY' IN INDIA & PROVIDING SUCH INEFFICIENY TO THEIR REGULAR CUSTOMERS?
PLS REVERTT BACK WITH REMEDY ASAP.

RGDS
SALIL SRIVASTAVA
CELL-[protected]

Hello Sony world
I am planning to buy a sony digital camera of DSCH50 Module, The price is given in the web site saying that $365 But when i checked with the sony world in india in bangaloe they were telling that RS -1990 (Comes around $451) Such a big difference in price,
I request the sony world to update their web site regularly. Stop mis guiding to the customers
I can understand there mightbe some differnce in price but not this much

With Regards

Vijaykumar Munnoli

Hello Sir/Madam,

My name is Arun I had a problem with my phone from the day when I bought it for the first time I have given my Sony Erricsson cell phone (IMEI NO. [protected]) (model G502) for servicing to an authorized Sony Ericsson service center (in ascentel, B.O. No. 1038, Dr Rajkumar road, 4th Block, Rajajinagar, Bangalore – 10 Ph: [protected]) they said it’s a software update problem, after the repair the next day itself it was not working so I went & gave the set for repair second time, even that time also they have said it’s a software update problem & they took 9 days to repair that, I received the set on 13/6/09 back but end of the same day it was not working. again for the third time I given to repair Since the set was within warranty they said it's having mother board problem & it has to be changed, for that they took 11 days, finally I received set on 24/7/09 but by the evening again it was not working so again I went and given for repair, so I have asked them to replace my set, but they said I need to raise an complaint & after that only they can tell me the status. For this they have given online work order no. – SE309AT210349

I want to raise complaint with customer court

So Pls help me to replace this set or at least give me back my money.

Regards

Arun
Or pls Contact me on this no. [protected]

Sachin Sakpal:
With regards of your mail..(which had nothing to do with the original post)

If you had it on PAYG & dont have a box or any paper work... then give up mate.

If you were on contract then contact your sevice provider who will then advise you what to do.

Get insurance next time.

I am the owner of a Sony Ericsson W710i. This phone was bought from Digicel Jamaica, subsequent to mailing this purchase it was found out that the phone repeatedly turned off by its self and was no longer vibrateing. I also detected that the rubber placed around the phone to operate its external features started to lift. The phone was returuned to the dealer an could not be repaired so it was replaced. Even though it was replaced it was without my 512 memory card. I made numerous complaint to the dealer and its Head Office in Kingston Jamaica (Digicel Jamaica). I also logged a complaint to the contractors that are hired to repair the Sony Ericsson phones on warrenty and no one wanted to hold responsiblity for my misplaced M2 512 MB memory card. I am therefore requesting that your company replace my Sony Ericsson W710i phone with another phone that has similer features as I think they are faulty. The new phone that I recieved is faulty werein the rubber that is used to operate the external features of the phone is starting to lift. Please note that the new phone I have recieved is less than four months old. I am becoming frustrated and upset so please see the need to replace my phone. Thanks in advance for your cooperation.

Yours Truly
Cason Anthony Clarke

watchiejm@yahoo.com

Please let me know how to locate a mobile which is stolen. Else please help me to deactivate it for ever in order to save it from any undesirable usage of wrong hands.

It is W810i. I do have its IMEI no as well

Please help me.