Menu
For Business Write a review File a complaint
South African Post Office [SAPO]

South African Post Office [SAPO] review: Motor vehicle license online renewal 5

L
Author of the review
2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I renewed my MVL on the sapomvl.co.za/PostOffice website, paid in full for the vehicle license plus delivery fee of R75, and was informed via mail the payment was successful and that deliver will take place within 3-5 working days. This was on the 26th of February already. Till date I have not received any deliver on the said vehicle license, NO response to any of my queries or updates on when the vehicle license will be delivered. I have tried to call the call centre on several occasions, to no avail, as you hold on for over an hour, and NOBODY picks up the phone. I even visit our local post office to try and see if they can assist me, but they can not do anything on the motor vehicle license, as it is issued/registered with Head office as they say, and can not cancel the transaction at the local post office, to refund and renew my vehicle license. I have been driving around with an expired vehicle license now, and can not afford to pay a second time, and even if I could, nobody can provide me with the license, as it is "locked out" on the system by head office due to the online application, and yet I am not getting hold of anybody. I even mailed the CEO, to which disappointment my mail was read by the CEO as I received a read reply back, but even the CEO did not even bother to try and assit me in this matter. I am fed up and desperate to get some help and advise on how I can obtain my renewed vehicle license. Poor pathetic service of SA post office is to say the least

Desired outcome: Renewed Motor Vehicle license to be delivered, or money refunded back into my account, and locking of license removed in order for me to renew locally

5 comments
Add a comment
G
G
Gerald 101
US
Send a message
Sep 25, 2022 7:41 pm EDT

Have you gotten any feedback as of yet?

I'm sitting with the same problem.

What did you end up doing to get your lisence disc?

T
T
thapelo ramookho
US
Send a message
Nov 16, 2022 9:44 am EST
Replying to comment of Gerald 101

Has any one gotten a response I’m facing the same challenge

L
L
Lungelo M
US
Send a message
Mar 14, 2023 4:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did you manage to sort it out? Im facing the same problem

T
T
thapelo ramookho
US
Send a message
Mar 14, 2023 4:29 am EDT
Replying to comment of Lungelo M

Eventually the local post office called me I had to go there had to pay extra as I had incurred charges as they only started the application 2 months later, maybe you can try going to your nearest one

L
L
Lungelo M
US
Send a message
Mar 14, 2023 5:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have received an email stating its on its way to our nearest post office after 2 months of waiting. This online thing is stressful, never again. Thank you for your response

  1. South African Post Office [SAPO] Contacts

  2. South African Post Office [SAPO] phone numbers
    +27 126 496 000
    +27 126 496 000
    Click up if you have successfully reached South African Post Office [SAPO] by calling +27 126 496 000 phone number 0 0 users reported that they have successfully reached South African Post Office [SAPO] by calling +27 126 496 000 phone number Click down if you have unsuccessfully reached South African Post Office [SAPO] by calling +27 126 496 000 phone number 0 0 users reported that they have UNsuccessfully reached South African Post Office [SAPO] by calling +27 126 496 000 phone number
    Head Office
    +27 860 111 502
    +27 860 111 502
    Click up if you have successfully reached South African Post Office [SAPO] by calling +27 860 111 502 phone number 0 0 users reported that they have successfully reached South African Post Office [SAPO] by calling +27 860 111 502 phone number Click down if you have unsuccessfully reached South African Post Office [SAPO] by calling +27 860 111 502 phone number 0 0 users reported that they have UNsuccessfully reached South African Post Office [SAPO] by calling +27 860 111 502 phone number
    Customer Service
    +27 126 496 142
    +27 126 496 142
    Click up if you have successfully reached South African Post Office [SAPO] by calling +27 126 496 142 phone number 0 0 users reported that they have successfully reached South African Post Office [SAPO] by calling +27 126 496 142 phone number Click down if you have unsuccessfully reached South African Post Office [SAPO] by calling +27 126 496 142 phone number 0 0 users reported that they have UNsuccessfully reached South African Post Office [SAPO] by calling +27 126 496 142 phone number
    Direct Marketing
    +27 128 452 814
    +27 128 452 814
    Click up if you have successfully reached South African Post Office [SAPO] by calling +27 128 452 814 phone number 0 0 users reported that they have successfully reached South African Post Office [SAPO] by calling +27 128 452 814 phone number Click down if you have unsuccessfully reached South African Post Office [SAPO] by calling +27 128 452 814 phone number 0 0 users reported that they have UNsuccessfully reached South African Post Office [SAPO] by calling +27 128 452 814 phone number
    Philatelic Services
    More phone numbers
  3. South African Post Office [SAPO] emails
  4. South African Post Office [SAPO] address
    350 Witch Hazel Avenue, Eco Point, Eco Park, Centurion, 0157, South Africa
  5. South African Post Office [SAPO] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 15, 2024
  7. View all South African Post Office [SAPO] contacts
South African Post Office [SAPO] Category
South African Post Office [SAPO] is ranked 89 among 104 companies in the Parcel Delivery Services category