South Florida Vision Services
Reviews and Complaints

This place is so unprofessional, it's ridiculous. I've noticed that a lot of people have the same problem - they never return phone calls and they're just plain rude. I don't understand how they can get away with it. I even tried looking for a corporate number, but no luck. Who do I contact to hold them accountable for their mistakes? They took my money, so they should be responsible for it.

They took $950.00 from my mom for cataract surgery that never happened. She's been unwell, so the surgery didn't take place, meaning no services were given. They said they would refund the money to her card, but when I gave them the card number, they said it was wrong. I sent them a receipt with the correct card number, but they haven't said a word in a whole month. Looks like I'll have to take them to court. Avoid this company at all costs.

I had an eye exam at the Boynton Beach office in early Feb 2021. It took about 4 weeks for my trial pair of contacts to arrive, and now it's the end of March and the office ain't answering the phones or returning messages. I stopped by on my way home from work yesterday, 3/30, and the young woman wasn't helpful or friendly. She said the doctor ain't approved my contact prescription yet and didn't offer any solutions. I told her I've been trying to reach them since last week and left messages. She said there are over 200 voicemails, like that's a good enough reason for a business not to answer phones or return calls. Really bad handling.

This morning, after trying to reach them for 30 minutes, I finally spoke with someone, ***, who said last week the phones were down and this week they're ringing off the hook. *** was helpful, nice, and offered to email me the prescription. I ain't gonna buy glasses or contacts from South FL Vision and I'll never recommend them. I get that things happen that we can't control, but there's no excuse for this level of unprofessionalism. I'm extremely disappointed.

Re: FEE Slip for February 6, 2022, I've been a loyal customer at the Vision Center for six years, where I get my eye exams and glasses. They reminded me of my annual exam recently. According to the invoice, my last service was on February 15, which is less than a year ago. I was under the impression that there is a one-year warranty on glasses. When I received my new glasses with bifocals, the alignment was off, with the left lens line at 12mm and the right at 18mm, making them unusable. I requested an adjustment, and they agreed to send them back for correction. Two weeks later, they called me to collect them, but to my dismay, nothing was corrected. It felt like a disregard for my time. They promised another fix, and this time both lenses had the line at 12mm, but the placement was still incorrect, hindering my vision. It appears the optician is not proficient in fitting bifocals. Financially, I rely on assistance for such expenses, but I also had to contribute $160 from my own pocket for these ineffective glasses. I request a refund of the $160 so I can have them properly fixed elsewhere. CC: