Southern California Edison [SCE]
Reviews and Complaints

One star is too much; I want 0! Since January 2023, I have called four times to correct my account. They charged me for an electric car, but they still sent me the wrong bills. I do not know what I have to do; in my life, I have never called this many times, and the result is zero! Each time takes one to two hours to answer the phone, at least one hour to talk to them. They promised to correct it, and again, the same story. Can anyone in this organization give me a ph # I can call? Edison does not have customer relations!?!?

I've been trying to talk with a customer service representative for months by calling all listed phone numbers and selecting every possible option and I still cannot get an actual person to talk to. Since July 2023, my monthly bills have been arriving every other month, every three months, etc. Then when I do receive a bill it's for a total of 2-4 months, is a very high amount owed, and is due in full in a few weeks.

Why is this erratic billing cycle happening and why can't I speak with an actual person? If I could use a different electric company I would, but we're stuck. I've never been so frustrated.

I was homeless before I opened and account. I had just moved in last year. It's a duplex home I live in with utilities not separated. I was given the electric to pay as my bill on top of rent. I'm a disabled veteran with no job and no means. For a company to illegally add a $7000 miscellaneous charge even though state policy gives 3 months of back charging only

I want to know why my reading is 26269 at 6 o'clock in the morning and at 6 o'clock in the afternoon 26276 a consumption of 7 kwh during the day whit 2 hours of the heating system from 6 PM to 7 AM the reading is 26286 10 kwh during the night when the only thing that working is the refrigerator and the Ethernet some is wrong are you incrementing the power at night ?

Plese answer my question because it does not make any sense.

Securely

\Francisco Fl;ores

27008 Howard St

Menifee Ca 92586

I have applied for the medical baseline and care programs at least 3 times each...with no change or response from SCE. Now my bill has tripled and I'm retiring from the military which means a decrease in income. I have solar panels, upgraded to a tankless water heater, upgraded my refrigerator, washer and dryer to energy efficient appliances, changed my l lights inside my home to more energy efficient ones, and yet, my bill has almost tripled in the last year.

I should have been saving money under the CARE and medical baseline programs (as I qualify for both) and yet, my bill has increased. Now I'm unable to even make a payment online as I keep getting an error and it's impossible to get an actual human on the phone for customer service.

I am a senior trying to get by on a fixed income and support another

Family member with health issues. I am more than willing to make payment arrangements. However while spending several hours trying to contact customer service, pushing every link calling every number they dial in a date of repayment and a 12 month plan THAT does NOT work for me. I am livid..to lose Power at Christmas with no ability to make arrangements that would work for me..Who did you sell out to SCE?

I have desperately been trying to get a hold of Edison. I have tried every possible number and have kept the log of all of the numbers that I have tried. Several of them have been disconnected or unavailable. Most of them just go to their customer service line that leads to their automated system that has no way to talk to a live human being. I have an over bill due that I need to discuss with them.

Hello my name is Breanna and I am trying to contact someone with SCE about my account number [protected] for my home. The cost of by bills over the summer was too much for me to make. I am trying to contact someone to help get me on some sort of bill forgiveness program. I have tried to do it myself online but it wont let me and when I call any number that is provided to me to try and resolve my issue, I cannot get a person on the line and it just loops and loops and sends me to the same unhelpful recordings. I really need to get this resolved because I am afraid that I will be disconnected.

Normally during this time of year my bill averages around $150-$200 a month. I am subscribed the monthly spending notifications via text and email to let me know that I am within my spending goal for that billing cycle. I have paid my bill on time every month to ensure service

On September 22, 2023 an SCE tech showed up at my home stating he needed to replace my meter because there was an error. He showed me on the side of the house and it was indeed flashing error. Which is fine. He replaced it and everything was working. For that month, My bill was $226.41, which I paid.

However in October, that bill jumped to $1,286.04 and this month it jumped to $1,482.67. I CANNOT get anyone on the phone to fix my bill because this is CLEARLY an error on their part.

SoCal Edison has been absolutely relentless with scheduled power outages (affecting out entire rural town). Every 2 weeks we have to work around 12-14 hour long power outages

All of the businesses on this mountain are experiencing a slump just bc of the economy. SCE taking out our power every 2 weeks for the full day is not helping. Tourism is adversely affected up here too. No tourist wants to come up here when SCE is taking out power all day

I need to talk to someone about serious differences in prices for my electricity vs someone in my complex with a similar sized apartment. There are 3 people there, whereas I live alone! How is it possible for my bill to be 3x theirs! I don't watch my big tv and they have 3 tvs going all the time. I use laundry and dishwasher appliances less than once a week. They use their air conditioning much more than I do, as they live on the top floor and I do not.

It also appears that I may be charged more per kwh than they are.

I need to talk to someone about this. Your automated chat and phone systems do not help!

My SCE account number is [protected] under the name MaryAnn Rankin for the address: 681 E. Cleveland Avenue, Porterville, California 93257. My home phone number is [protected]. Email address is [protected]@yahoo.com.

Since at least 2020 I have had an increasing credit added to my settlement bill. This October (2023) the settlement of my energy generation increased the credit balance to $428.26. In addition, I received a check for $258.06.

While my solar system provided you with $1,304.52 of energy generation that you sold at your normal rates, I also know that you pay me at a lower rate. That total came to $576.49.

I am requesting a cash refund for the $318.43 credit that was listed as part of the settlement. That still leaves an existing credit of $109.83 on the account.

To Whom This May Concern,

I made a call to So Cali Edison between 2:05-2:20 from my home in Glendale, CA and a representative came on the line. I explained to her the bill that I received was extremely high for a property that I use as a vacation home on the weekends, and generally two weekends a month (total 4-5days). She said she would go over the bill with me and discuss the usage for the days that I was there. She brought up all the days where I had high peak hour usage; however, I was not at the property for those days she brought up. I grew concerned that there may be an issue with my meters and asked her if it was possible to send someone to the property to take a look at my meters. She insisted that the bill was correct; it was from the use of my security cameras, which is a Ring and should barely draw any power. I asked if it was possible to speak with her supervisor and she hung on me.

Have submitted 17 applications for the overbilling done by SCE. Have sent 17 since 4/14/23, but customer service refuses to assist me in getting the application to the proper department. I have made numerous calls to customer service to no avail. There are over 100 customers in this mobile home par suffering from SCE'S refusal to help. Your CARE program is a ruse to absolve SCE from getting them the much-needed help implied by saying this program even exists.

Long story short. I have called and asked to speak with a supervisor. The supervisor never called, the representative that I spoke to today. He informed me that she called on August 4th. I told him no she didn't and proceeded to put me on hold, then told me that she didn't call and put notes that my case was resolved. When I told him why are you now telling me something different from before he said he assumed she called, but told me before that in the notes she did call. I requested that the supervisor call me and he then informed me he couldn't send the request. I don't like being lied to or misled. 9-25-23 at 11:34am. I have both the representative's name and the supervisor that called, but didn't call.

The summer discount plan runs June 1- September 30. $180 is discount for 4.5 ton A/C all 4 months which is what i have. So is that not $45 discount per month? I'm signed up yet only get $32 credit per month. No answer at SCE phone lines or FB SCE group where they say message them. Disgusting.

So I've been on the plan for many years. At 1st it was great and I got the discount that was even more in 2015.

Just checked last 2 years...same thing. I'm getting shorted. To make this sacrifice its only worth it with full discount.

I am a single, 68 year old, low income male, wage earner and my settlement bill after an 11month period is over $500! It is now impossible to reach SCE by phone in order to make arrangements to pay off this very large bill. The CLAIM that I can access from their website HOW to make arrangements us utterly FALSE! I am on the affordable housing program and have lived in this apartment since 2001. My yearly income is $24,350 and I am also covered under MediCal.