Spectrum review: Rude service representative

I’ve been a Spectrum customer over 10 years…when they were still Time Warner. I was offered a package deal in June 2022 of $49 a month for internet (which I already had) cable TV had mobile phone. What was charged to my accounts was $45 dollars charged to my credit card and $204 was charged to my checking account. Unfortunately I wasn’t aware because I don’t get a paper statement and I thought Spectrum was a trustworthy company…so, I didn’t pay attention to what was being charged. When I found out I decided to turn in my cable DVR box, internet modem and remote controls. Paul the guy that took the equipment I turn in was dismissive and rude. He dropped one of the cable cords and kicked it towards one of the door. That upset me because I didn’t want to be blamed for damaged equipment. Every time I tried to talk he was dismissive and repeat “Have a nice day. “ I had planned to sign up for streaming services and keep my mobile phone, but after that I cancelled everything…cable, internet, and mobile phone. I got the impression that Spectrum and it’s employees thought that “Spectrum” was too big to fail. Well the truth is no one and nothing is too big to fail…ask Bud Light or Disney.