Spectrum
Reviews and Complaints

As a makeup enthusiast, finding vegan and cruelty-free products that are both high-quality and affordable can be a challenge. Spectrum Collections, however, has truly impressed me with their range of cosmetics, brushes, and cleaning products. The Ocean drops, in particular, have become a favorite of mine for making my eyes pop even more. The softness and craftsmanship of their brushes are unmatched, making makeup application a joy. Spectrum Collections has become my go-to for enhancing my makeup game, and I highly recommend giving them a try to experience the beauty and quality they offer.

This app is terrible. I can't watch tv because it goes out all day. I'm home bound for the most part because of my health.( pandemic) The TV is what keeps me going. I can't even watch it!

Spectrum Drivers have gone rogue. I noticed being followed by Spectrum Vans & Utility Trucks at my bus stops. Then one of them spent the night in my apt complex and followed my buses all over BAKERSFIELD. A Spectrum Repo Guy told me if I rented their modem, and failed to pay 1 month, THAT THEY HAD THE RIGHT TO FOLLOW US TO SEE WHERE OUR MONEY WENT! Guys-I'm not even a customer. I live with someone who was a customer. They GOUGED her on the initial installation, installed an extra Satellite Dish she did not need because she Streams from the Net, & now it's clear the field techs have converted these dishes to FREE WIFI ACCESS POINTS FOR AS MANY AS 20+UNKNOWN DEVICES. THE DISHES SHOW UP AS NAMELESS ACCESS POINTS ON ANALYZER APPS. WE FOUND OUT WIFI DISHES CAN BE USED AND CONVERTED TO WIRELESS ELECTRICITY IF A DISTRIBUTOR IS COVERTLY INSTALLED UNDER ROOF SHINGLES BY ROGUE ROOFERS INVOLVED IN DRUG PRODUCING.
SPECTRUM DRIVERS INSTALLED AN ISMI CATCHER ON THE FRONT DISH THAT OVERLAPS OUR WIFI. THEY HAVE THE USER ID OF MY PHONE AND CAN MANIPULATE MY PHONE BY MAKING PERSISTENT SPAM CALLS EVERY OTHER DAY. THEY DID THIS TO BOTH ME AND MY ROOMMATE. YOU WILL KNOW YOUR WIFI IS BEING CLONED FOR POWER THEFT IF YOU HEAR ANNOYING LOW ULTRASONIC SUBS WHILE YOUR CHARGING SLOWS DOWN CONSIDERABLY. THEY CALL ME WHEN I GO TO THE BANK, GO SHOPPING, GO TO THE DVM, THE DOCTORS OFFICE, AND THE PHARMACY TO PICK UP MY RX.
I filed an Arbitration Case, and Spectrum Drivers very astutely Grabbed my authorization for Arbitration Document and replaced it with the Logo of the Arbitration Association.
They carry RECTIFYING ANTENNAS WHICH ENABLE THEM TO HACK INTO PHONES, REGISTER READERS, AND SURVEILLANCE CAMERAS. THEY ALL JOINED THE UNION CARTEL AND HAVE GONE ANTI-GOVERNMENT. YOU WOULD THINK THE COMPANY WOULD DO SOMETHING, BUT THEY WON'T. AND LAW ENFORCEMENT HAS NO SKILLS IN RECOGNIZING CYBER STALKING OR PHONE HACKING WITH DOCUMENT GRABBING.
OUR BILL KEPT GETTING HIGHER AND HIGHER ALONG WITH THE ELECTRIC BILL, THAT WE HAD TO DUMP THEM. VERY DISHONEST CABLE GUYS COLLUDE WITH THE ARYAN DRUG SYNDICATE AND UNION CARTEL TO SUPPLEMENT THEIR INCOME. SO SAD...

I only have spectrum for home internet and I hear a lot of people complain about them, but I have to say that I have never had a problem with them. I've been a customer for many years. The internet is good and is very fast. My bill is always correct and customer service is good.

So, we moved to a new area in May of 2020 and the only options for internet were Spectrum or AT&T's new version of dialog. We decided to go with Spectrum because we have kids who love to play video games and we also enjoy streaming. We opted for just home phone and internet, no cable. However, our internet bill was a whopping $120 per month, which seemed a bit steep. We decided to downgrade to the next tier because we were having issues with the internet working properly anyway. Why pay $120 for something that only works 2/3 of the time?

After doing some research, we discovered that the reason our internet wasn't working well was because we live in an older home. The materials used to build homes back in the day mess with the wireless connection. So, we decided to purchase our own eero mesh Wi-Fi routers. We got three of them and placed one near the TV, which is wired connected to the internet, one upstairs in the bedroom, and one in the basement. This way, all three floors were covered. Our internet service was awesome after we got those! We never glitched out and everything worked perfectly. My husband could be working on the computer or playing a game while the kids were playing on their game and I was watching a TV show on Netflix or Hulu with no problems.

However, we ended up signing up for that internet thing through the government to save $30 on our bill. We kept calling Spectrum, but they kept saying we didn't do it right or they hadn't received it yet. Finally, we got the credit starting on our bill on 12/26. So, we paid our bill. The next month's bill was $30 more than what it normally is and didn't have the credit on it. We called in and they said it was because the promotional credit went through after the billing cycle. Even though we were told to only pay $62, we should have paid the whole bill because now we were $30 behind. This made no sense, especially because we had a billing statement that showed the $30 credit on our bill, saying that we only owed $62 after the $30 credit. And that didn't explain why our new bill no longer had that credit on it. So, we asked them to get on it. The representative explained that the credit comes at the end of the month, but our bill cycle is at the beginning of the month, so it's never going to line up. Whenever we get this credit, supposedly it's going to be after we make our payment, so are we ever going to actually see that credit? No, they're going to keep billing us and making us pay $30 more.

Then, the representative noticed that she couldn't find our wireless router. We explained to her that we had to call them at least twice a month for the last two years for internet outages. We've been having issues since we moved here, and we found out that it's because their wireless routers do not hold the technology needed to get through the walls of these older homes. So, we went out and bought our own pods. The representative then explained that they actually offer those mesh pods and for only $5 per pod a month, we could use theirs and return the ones we purchased. We declined the offer and decided to keep the ones we had because honestly, for $15 more a month, the ones we own will pay themselves off within a couple of months. It makes no sense to return something that is our property to use and rent their property.

So, needless to say, we paid our bill, and this was just a couple of weeks ago. We'll see how this month's bill goes, but I'll tell you what, ever since they found out that we have our own wireless pods, our internet kicks off in between shows. I'm sitting here right now in front of my TV, and it's saying a connection error, and it does this at least three times a day now. I just find it funny that Spectrum, once they found out we had our own equipment, all of a sudden, our internet stops working again.

So, after a year and a half of having Spectrum Cable in our home, we have decided to say goodbye. The constant removal of channels from our lineup has become a major issue, and we have had enough. Months ago, when the last channel raid occurred, we made the decision to switch to another provider if it happened again. And, as expected, the back of last month's bill had a message about adjusting our package. Without actually saying it, we knew they were going to remove more channels. So, I called customer service and had to deal with their automated system, which never seems to understand what I want to say. It's frustrating and makes me wonder if they are trying to discourage customers from getting real answers. I can see why some people would just hang up and put up with Spectrum's dodgy way of doing business. But, after so many incidents of losing channels, we have decided to leave.

Last month, I was told that we only had to worry about losing the PAC12 channel. But, last week, The Movie Channels (171/72/73) disappeared from our lineup. This isn't the first time this has happened. Last summer, Spectrum removed an entire swath of channels in the 700s, and their customer service was no help. It's frustrating and makes me angry. Compared to our past providers, Spectrum is really low rent. They never bothered to update our cable packages, and now that so many channels are gone, I understand why they didn't send us any updated package information.

A few months ago, Spectrum had an issue with Viacom, and three of the four MTV channels suddenly disappeared from our lineup. When I called customer service, they told me it was all on Viacom and that Spectrum had no liability. But, they should have at least let us know that there were possible issues with our channel lineup. The practice of raiding a customer's channel lineup over and over again is not good business practice. Spectrum seems to excel at it, and it has left us vowing never to do business with them again.

In the past year and a half, our bill has gone up from $109 to $120. It may not seem like a lot to some, but for an elderly lady, it starts to add up. We have not felt satisfied with Spectrum's service, and they seem to not care about their customers. We will happily explore other providers to find a better option. It's funny now when I see their ads on TV, promising something they don't deliver. Judging from the many complaints found online, I am not alone in being dissatisfied with Spectrum. We were aware of their shoddy phone and internet service from the start, so we never got screwed there. But, many others have, and it's important to read reviews before choosing a provider.

I gotta say, my experience with Spectrum (or Charter, or TWC, or whatever they're calling themselves these days) has been a complete nightmare. I mean, where do I even start? Let's see, over the last four months alone, I've had to deal with cancelled service, unreturned equipment charges, and a technician who made some pretty offensive comments about the changing demographics of my neighborhood. And that's just scratching the surface.

So, first things first, I was getting ready to move to Upstate NY or MN (still haven't decided), and I called Spectrum to cancel my service. They told me I could put it on a Seasonal Hold and reactivate it at my new address. Sounded good to me. But when I got to my new place and tried to reactivate, they told me they couldn't do it. So I had to drop off my equipment at a Spectrum location in the Twin Cities. Only problem? There's no Spectrum location in the Twin Cities. Nice.

Then, a Spectrum rep called me up and offered me a Roku box for their streaming service. She said I could try it out and if I didn't like it, I could cancel with no penalty and keep the Roku box. Sounded like a good deal, so I agreed. She also told me about all the different forms of Spectrum/Charter/TWC (seriously, how many names do they need?), and said she'd help me return my equipment and call me back with the right place to go. But of course, she never called back.

Next thing I know, I get a bill for $324.00 for unreturned equipment. I call Spectrum/Charter/TWC (seriously, pick a name already) and they tell me they can't send me a return mailing label, but they can send me a bill. After I explain that I'm not paying to ship the equipment back, they give me a credit. But the credit doesn't even cover the cost of shipping. It's not about the money, it's about the principle.

So I finally get my new equipment for my new account, and when I try to self-install, it doesn't work. I have to have a technician come out. And this guy, let me tell you, he was a real piece of work. He starts making derogatory comments about the changing diversity of the area. My wife was not happy, to say the least.

And then there's the Roku box. I already had a digital antenna, but I figured I'd give it a try. It was junk. So I call Spectrum/Charter/TWC (seriously, I'm getting tired of typing all these names) and they tell me that they bundled my services and taking the TV off would void out the Internet promotional rate and increase my bill from $39.99 to $69.99. Are you kidding me? I speak to a rep, then a supervisor, and after explaining everything I've been through, I tell them I'm not paying more for services. The supervisor says he'll give me a credit, but I'll still have to pay the higher price for internet. Great.

I mean, seriously, what kind of business model is this? Call people who don't have all your services, bundle them together with false representation, and then when they try to remove them, tell them they're stuck with higher pricing? It's ridiculous. But I guess the supervisor understood where I was coming from, because he said he'd probably be even more mad than I was. At least he gave me a credit, I guess.

Look, I know I'm just one person, but I talk to a lot of people. And if I can spare even one person the frustration of dealing with Spectrum/Charter/TWC (seriously, pick a name and stick with it), then I'll consider it a win.

So, let me tell you about my experience with Spectrum. I recently started a home business and thought I needed to switch my residential internet to business internet. I also wanted to add mobile phones to my plan. I paid $100 for the technician to switch the boxes and went to the Spectrum Store to start the mobile service part. The salesperson sold me the phones and mentioned that I had to be a Spectrum customer to get the Spectrum Mobile service.

However, I later found out that I should have never gotten the mobile phones through the brick and mortar store. When I went to close my residential account, I found out that the $29.99/mo deal was going to jump to $45/mo because of closing the residential account. The salesperson had told me that once I got the Spectrum Mobile service, closing the residential account was no big deal. But that was not the case.

I tried to switch the Spectrum Mobile over to the Business account since they had the same special offer for the $29.99/mo. However, I found out that because I opened the Business account after they switched over to a 2.0 System, they could no longer switch the Spectrum Mobile phones from residential to business. This was the first knife in the back. They then told me that if I paid off the phones ($1500), it wouldn't be a problem. But it was. This was the second knife in the back.

After being on several calls for at least an hour each time, I was told different things by different people. First, they told me that there wouldn't be a problem of switching over, then they tell me it cannot be done. Also, even though I got new boxes with the Business Spectrum, the internet was still trash. Everything kept dropping. So it really didn't help me at all to switch to Business.

I told them since I could not switch the Spectrum Mobile phone service from Residential that I didn't need the Business account. But what do you know? I got billed $267.23 (including the installation fee and an Apple TV stick that I never received). My husband paid the bill which made me furious because I would have thought he would have questioned a bill so high. Anyway, trying to get back the money was a no deal. This was the third knife in the back.

After going back and forth for hours and days full of frustration, it's just very sad that a customer has to find out the hard way that Spectrum is willing to screw anybody. They don't tell you up front that the business and the residential are "2 separate entities" and apparently they don't even like each other. So I guess the bottom line is, since they do not have competition out there because apparently there aren't many choices to choose from, we as consumers are stuck with knives in our backs.

We as hard-working consumers don't have the pleasure of throwing away $267. And especially with everything that is going on, they really just can't help out a poor fellow American. It's just very sad. I was reading through the other reviews, and it's so sad that this company just doesn't give a flying ____ about their customers. I wish I could give a negative score. And what is with the company being involved in suspicious acts? What is this world coming to? It's looking really grim for us.

In conclusion, my experience with Spectrum was horrible. I do not recommend them to anyone. They are not customer-friendly and do not care about their customers.

This company is not good for the elderly. My dad and his wife have been using Spectrum internet for years, but they haven't used it for at least a year because of health problems. My brother checked their house four months ago and found out that there was no internet service. However, this month, my dad needed help paying bills, and we found out that he has been paying for Spectrum internet service. He thought that the Spectrum bill was for his cell phone, but it wasn't. When I called Spectrum, I had a hard time navigating the phone tree, and when I finally spoke to a live person, I got some runaround and the call was disconnected. I had to go through the phone tree again and got some more runaround with the first person, then transferred to the cancellation department. The male tried to tell me that my dad would lose his phone and tv service if the account was canceled, but my dad doesn't have those services with their company. I had to tell the male several times that I only wanted to cancel the internet that was not being used, but he kept trying to sell me other products. I became very frustrated, and I had to yell at him to stop talking. Finally, the service was canceled. I asked to speak with his supervisor, and the gal that answered attempted to start the runaround again, but I was transferred to the supervisor. She said she did not see any notes in the account that my dad has ever tried to cancel, so she could not do anything for my dad. If you have an older parent or grandparent, please watch out for them. My dad has paid this company at least $900 for services he did not use. Some of my friends have had similar experiences with Spectrum, so this was not just a one-time ordeal.

I gotta say, I'm not too happy with Spectrum. My husband and I bought some iPhones from their store in Appleton, WI back in March of 2019 and we've had nothing but trouble with them ever since. We've tried talking to both Apple and Spectrum to fix the issues, but neither of them were able to help us out. Spectrum suggested we replace my husband's phone, which we did, but the issues still didn't go away. I've been calling Spectrum regularly to try and get it fixed, but no luck.

They told me I had until April 30th to return the phone, but when I went to return it on April 29th, they told me I was too late. I was pretty upset about it, especially since they had told me the wrong date in the first place. The manager on the phone said it was okay and that I could return it the next day, but when I went to the store, they treated me like garbage. The girl there was so rude and unhelpful, and she even laughed at me when I told her what was going on. I tried to return the phones within the 30-day policy, but they wouldn't take them back. They were so mean to me and made me feel like I was being discriminated against.

I ended up filing a complaint with the BBB, and finally, someone from Spectrum called me back to help me out. Matt told me to send in my phones, boxes, headphones, and chargers, and he would have them graded to see if they could be returned. But of course, they just missed being a B grade, so they couldn't take them back. They sent me pictures of all these scratches on the phones, but I could clearly see that they were just on the film, not the phone itself. They said they would send everything back to me, but when I got the package, there was only one phone, no cords, and no headphones. I called Spectrum, and they said they had no idea where my husband's phone was. It took them over 72 hours to call me back, and they finally found it and said they would reimburse me $80 per phone for the cords and headphones.

Honestly, I'm so fed up with Spectrum. They're terrible to work with, and they don't care about their customers at all. I'm thinking about talking to a lawyer about this whole situation because it's just not right. Be careful if you decide to work with them because they'll do whatever they can to pull a fast one on you.

I gotta tell ya, I've had nothing but problems with Spectrum since day one. I took over a business almost a year ago and they still haven't changed the name on the account from the previous owner's to mine. Can you believe that? At first, this was causing billing issues, so I called their customer service line to resolve this, and I got transferred repeatedly between an array of clueless call center reps who kept using the nonsensical excuse that they aren't sure whether this is a "regional" or "national" issue, as they have separate entities that deal with their various accounts. "Ma'am, this is the REGIONAL number. You want the NATIONAL line". Uh, ok. "Ma'am, this is the NATIONAL line, you want the REGIONAL people". And so on.

Finally, the fifth random person "helps" me with 1) a billing issue and 2) the name change issue. He listens to my details, takes his notes, and tells me he is "opening a case" for each issue. He tells me he has no record of me sending in a notarized request for account transfer based on the sale of the business. This is hilarious because Spectrum is the ONLY company/vendor who had asked for a NOTARIZED business transfer document. I can tell you what both I and the former owner were wearing and what the outside temperature was on the day we went to the local notary for precisely this reason. I tell him that I know for a fact that document was sent in. He says I will have to send him a new one in order to have the name changed. I tell him that won't be possible, as the former owner has moved across the country. He promises to investigate and says that I will hear back within a certain number of business days on the "status of these two cases", which by the way are a pure unnecessary nuisance to a new business owner who spends 12 to 15 hours at work, six days a week. I wait. I wait some more. It has now been a couple of weeks. So I decide to deal with my credit card company directly about the over-billing issue. They investigate and rule in my favor, approving a refund of my Spectrum overcharge. I never hear from Spectrum regarding this "case".

With more pressing business matters taking up my daily allotment, plus reserves, of physical and mental energy, I continue paying my Spectrum business internet bills, albeit sometimes late because of the name discrepancy (there is no way I can set up auto-pay). On one of these payment phone calls, they are confused and they ask me who the owner of the business is. I explain that it's me, that they had failed to change the name, and could they please correct this thing once and for all- it's causing a lot of undue stress and it appears to be their responsibility. The woman supposedly fixes the error with a few clicks of the keyboard, no notarized document needed. I'm good to go, she says. My bill is still coming in the mail addressed to the previous owner.

The mobile side is even worse. I had signed up for services at the end of last year, but I never actually installed the Spectrum SIM card nor switched my provider from Verizon. Spectrum billed me anyway for nine straight months until I finally called yesterday to cancel and get a refund. One could argue that it was my responsibility to cancel earlier and stop getting charged for services that I wasn't using. Very true. But what happened next was simply a customer service bomb.

The gentleman who initiated my resolution ended our conversation by saying that I would get a call within 48 hours regarding the status of my $460 refund. He simply said it was standard procedure. I had no reason to believe the refund wouldn't go through. In fact, earlier this year, the salesman who sold me the mobile plan had called after a couple of months to ask why I hadn't switched over to their services yet. I explained some issues I was having with a damaged phone, which precluded me from opening it up to switch out the cards. Plus at this point I was already leaning away from the idea of transferring another service to this shady, disorganized company. But he told me that as soon as I changed over, I would get a refund for the previous couple of months. He gave the impression that refunds for unused services are rightfully granted here. HA.

Today I get a call from a man who said "the system" would only allow him to give me back $90, so I escalate it to the next person. He keeps me on hold for twenty minutes while he waits for her. She comes on and agrees to give me $135 back, so three months' worth. I ask to speak to a higher-up, who happens to be in a meeting. She says she would have her call me. Same person calls me back because higher-up lady is again in a meeting. She raises her refund offer to $230. I see where this is going. Naturally, I ask her to have higher-up lady call me.

So she finally does and tells me that I'm only getting $90 back. Period. We argue back and forth. This was my responsibility, we have thousands of customers, we can't be calling and checking on people's accounts, there is no further higher up to speak with, blah blah. I should have taken the $230 offered by the previous woman, she says, even though THAT lady will be "talked to", as will the first guy who said I should be getting $460 back. He should never have given me such a total, she says. So she fails to honor EITHER of the two previous "offers". Unprofessionalism at its finest. Clearly nobody within the company talks to each other and everyone has their own rules and standards.

I tell her it looks like I'll be canceling my Spectrum business internet as well. She says yeah ok.

Why has this company only been banned from New York State and not the rest of the country? Not only do they fraudulently charge people for higher speeds that they don't actually deliver, but they profit off of free money that didn't cost them any data, bandwidth, etc. All with no regard for ripping people off. Business owners and individuals: don't even for A MINUTE consider this band of bandwidth bandits.

I got Time-Warner's Everyday Low Price Internet plan about six years ago because I'm not a gamer and I don't stream movies from NetFlix. I just enjoy reading the news and making occasional online purchases. So I didn't feel the need to pay for Hi-speed internet. Time Warner was a pretty good plan with decent service.

About 5 years ago Time-Warner was bought out by AT &T who sold off the Cable service to Charter Communication's Spectrum.

Right from the start, I began getting calls from their representatives for me to upgrade my service, add phone, TV and whatnot which I declined. I have my own broadband phone installation which works fine so I didn't need another. At the same time, I was receiving saturated mailings from Spectrum informing me of what extra service Packages I could order. The phrase not interested' has absolutely no meaning to the company.

In December of 2018, I opened my Spectrum bill and found that it had jumped 25 percent, down slightly from the 33 percent increase of 2017. I promptly called them to discover the reason for the latest increase.

The Representative I talked with either wasn't very knowledgeable of Spectrum Plans or was deliberately misleading me on the various options. It's likely a corollary of the axiom "Tell customer anything to get the job or keep the service."

The Time-Warner Everyday Low Price (ELP) Internet plan is no longer offered on the Spectrum Website and the company will not let customers sign up for that plan even though my monthly bill continues to show the ELP Selection.

After informing me several times that Time-Warner no longer exists and that essentially I didn't have a right to the ELP service at Spectrum, she continued to evade my questions on the reason for the price increases. After much persistence on my part, she finally told me that Spectrum initiated a company-wide price increase.

However, despite the representative's assertions, the pricing increases appear to be some sort of punitive measure to force the consumer onto a plan of the company's choosing rather than honoring the user's preference. There's also nothing like subsidizing Spectrum's acquisition costs for Time Warner.

Today's business strategies concentrate on forcing customers to buy services they don't need or want at outrageous prices in a captive market created by government regulations and other federal enablers. Remember Net Neutrality. A half-baked government plan to equalize broadband speeds, no blocking access or throttling traffic, etc?

Broadband competition is intentionally muted to force prices upward and holdovers from less expensive plans are targeted for forced upgrades.

I'm not alone in experiencing Spectrum's abusive rate hikes; Charter Communications has lost roughly 100,000 subscribers during the switch from Time -Warner Cable to Spectrum. Here are more customer's thoughts:

"After being a customer for 18 years they are trying to increase prices well above their ongoing advertised prices of TV Service, Internet Service."

"When Spectrum purchased Time Warner I kept getting letters in the mail from Spectrum stating save $10 to switch to Spectrum, reading the fine details, year two would increase by $10, year 3 would be whatever going rate is. I just hit year 2 and the price went up $20. I called and spoke to 5 people. All said I am getting the correct rate. If anyone has a copy of the letter to prove me right or wrong would be appreciated" Read More Spectrum complaints.

Spectrum offerings differ from locale to locale usually pushing phone, Internet and TV services at three to four times the cost of Internet alone. The cheapest Internet Offering I saw was a promotional at $44 per month soon to become $65 a month. And Spectrum only offers two speed tiers 60 Mbps and 100 Mbps, "with no data caps, usage-based pricing or additional modem fees," according to a recent company press release.

60 Mbps = $64.99 ($53.99 for customers who also have Spectrum TV)*100 Mbps = $104.99 ($93.99 for customers who also have Spectrum TV)*

I asked the Rep if there were any changes to my broadband speed. Spectrum responded that I'm getting 3.5 MB service but clocking the Internet speed with Speedtest shows 2.3Mbps.

Spectrum's own speed test is pretty comparable with a slightly higher Upload speed at 0.5 Mbps but these will vary from day to day based on traffic load, etc.

Both tests confirm that I'm getting less than 3.5 Mbps service so either the Rep doesn't know what speed is supposed to come with Time-Warner's old ELP service or one gets whatever the company feels like providing.

In Oct of this year (2019) I received a notice from Spectrum that they were increasing my monthly fee for ELP service $3.00 which now totals $27.99 per month for an alleged speed increase that I didn't request. So I performed another speed test (same independent source as above) which now shows me getting 4.65 Mbps download speed and 1.93 Mbps upload speed an actual overall increase from what I had before. In reality, there should have been NO COST increase because I demonstrated that I was not getting what I was paying for originally so their speed increase simply brought me in line with what I was supposed to be getting in the first place. Interestingly enough Spectrum would NOT let me check my internet connection speed using their platform as I did earlier. Instead, you get two choices from their results screen, Login' and View'. (See the attached screen shots.) I didn't try the login choice because I would either have to create an account or use my existing one, slick method huh?

They must have read my earlier review because now when you click on their second choice 'View" it's nothing more than detailed plan advertising including projected' speeds for different packages. You never get an actual speed result for your connection. While I was there a window popped up asking me how I would rate my site experience. I replied with a zero' and another window immediately popped up asking me to explain why I gave that rating, which I did. It's obvious Spectrum doesn't want to provide evidence that speeds provided aren't up to what they advertise. So the bottom line is that deceptive advertising laws are worth exactly nothing.

I would still rate Spectrum at zero for their deceptive business practices, disingenuous advertising, credit billing irregularities, minimal plan choices, and unwillingness to allow people to keep their current plan and an endless solicitation harassment to upgrade services from both mail and phone calls.

Spectrum is a dud, best to avoid it.

Hey there, I just wanted to share my experience with Spectrum (spectrum.com). I've been a customer for a few years now and I have to say, I'm pretty disappointed with their service.

First of all, their sales tactics are pretty aggressive. I understand that they want to make a sale, but they don't seem to care about connecting with the customer. It's all about the numbers for them.

But what's even worse is the way they treat their employees. I recently read an email from a former employee who had to resign due to the toxic work environment. They were constantly gaslit by their supervisors and directors, and even had secret shoppers and fake customers call in just to see how far they could push them.

It's really sad to see a company treat their employees like this. And it's not just one person's experience - I've heard similar stories from other former employees as well.

I hope Spectrum takes a hard look at their practices and makes some changes. It's not just about making a profit - it's about treating people with respect and dignity.

Spectrum is a company that has left me feeling frustrated and disappointed. As someone who has been stuck with their "internet only" account for over two years, I can say that they are the worst company ever. Unfortunately, they have a monopoly in my area, so I have no other choice but to use their services. I have even joined waitlists for other internet providers, hoping that they will be able to provide service in my area soon.

My experience with Spectrum has been nothing short of a nightmare. From the very beginning, their telephone staff has been incompetent and unprofessional. As a disabled senior, I wanted Spectrum to install my internet system so that I would not inadvertently cause any "user errors." However, it took three "no-show" appointments before a technician finally came out and installed the equipment.

When I complained about the no-show technicians, Spectrum told me their excuses for not showing up to my confirmed appointments. They said that there was nothing on "their" appointment schedule, the job before mine took too long, and they could not get on the property because of construction work. I found these excuses to be unacceptable, and it seems that part of the technician's scheduling and attitude problems result from Spectrum using outside vendors instead of their own employees.

My observation of the interactions between Spectrum telephone staff and their field technicians is one of dysfunctionality. Whatever scheduling systems they use - or do not use - are not effective. These issues are exacerbated by the chaos within Spectrum's internal departments and the almost impossible path it took to speak to the "right" person. The amount of hoops I had to jump through to speak with the department which handled my exact and particular problem were astounding. Bad management and even worse organization.

Spectrum's disorganization and the way their telephone staff handled customers made me think I was dealing with multiple companies, not just one. I was given conflicting information by the telephone staff several times and discovered they did not always take notes, so when I called back, no one knew what was going on. This was extremely frustrating because I had to keep re-explaining the issues every time I called. Finally, after a telephone conversation with an extremely drunk telephone staff, I began to understand why Spectrum sucks. Between waiting for "no-show" technicians and the multiple follow-up telephone calls, my time was wasted over and over again.

Inadvertently, Spectrum sent us two sets of internet equipment. Surprisingly, not all Spectrum telephone staff were aware of this when I tried to get someone to pick up the equipment. And those who realized the mistake told me I had to physically return the second set of equipment myself to one specific location, which meant driving about 30 minutes each way. Spectrum flatly refused to pick up the equipment. This was frustrating because I have back injuries and do not want to schlep boxes of equipment and wires because Spectrum is too unprofessional to correct their own mistake.

Spectrum was also dishonest about the monthly fees they charged. When I first signed up, one of the few professional telephone staff I spoke with told me that Spectrum would raise my bill after a year. Because they do not have a viable plan for low-income people, she confided in me that Spectrum had the ability to keep the monthly fee the same. As predicted, a year later, Spectrum raised my bill by over 10% - even though I got nothing in exchange for it. But when I called Spectrum billing, they refused to keep the monthly fee the same and basically said, "Too bad for you. We're still raising your bill. The other woman did not tell you the truth." Spectrum raised my monthly fee again after the second year. But this time they raised it almost 20%. When I called the billing department this time about the increase, they had a new story. Now the billing department told me I was initially given a 2-year contract and discount when I first signed up and had been receiving "credits" for the past 2 years. Now, my credits are finished. Well, this is news to me. I did not have a contract, let alone a 2-year contract. My account was month-to-month. What a scam!

As a further con and way to defend themselves against their price gouging, a telephone staff told me Spectrum did have a plan for people with low incomes. But the only catch was, people had to go without the internet for 30 days! Who can go without the internet for even 1 day, let alone 30 days? This is obviously a con designed to make Spectrum appear like it cares. If they did care, Spectrum would simply change the type of account and reduce the monthly fees accordingly. Pretty simple. But Spectrum refuses to transition customers to a low-income account and insists they go without the internet for 30 days. What a perfectly devious way to stop low-income people from saving money on their account. Greedy, greedy, greedy Spectrum.

In conclusion, moving is already stressful enough, but having to deal with the lying, incompetent, self-serving, and shamelessly greedy Spectrum is beyond reasonable. Clearly, Spectrum would not be in business if not for their paralyzing monopoly.

for blending out my contour and bronzer, it just blends everything out so nicely. The eyeshadow brushes are also amazing, they pick up the product really well and blend it out nicely. I also love the design of the brushes, they look so pretty on my vanity. The only downside is that they are a bit pricey, but I think they are worth the investment because they last a long time and work so well. Overall, I would definitely recommend Spectrum brushes to anyone looking for high-quality makeup brushes.

! The brushes are so soft and easy to use, and they don't shed like some other brands I've tried. Plus, the packaging is so cute and colorful. I love displaying them on my vanity.

I also appreciate that they have a recycling program for their packaging. It's important to me to support companies that care about the environment. And their customer service is top-notch. I had a question about my order and they responded quickly and were so helpful.

Overall, I highly recommend Spectrum for anyone looking for high-quality, affordable vegan and cruelty-free beauty products. They have a wide range of colors and products to choose from, and their commitment to sustainability and customer satisfaction is impressive. I will definitely be a repeat customer!

So, I decided to take a break from my Spectrum tv troubles and check out their website, spectrumcollections.com. Let me tell you, I was pleasantly surprised! They have a wide range of makeup brushes and accessories that are not only beautiful, but also vegan and cruelty-free. As someone who cares about the environment and animal welfare, this is a big plus for me.

I ended up purchasing the 10-piece Marbleous Set and I am in love! The brushes are so soft and blend my makeup flawlessly. The marble design is also very chic and adds a touch of luxury to my makeup routine. I also appreciate that the set comes with a cute little bag to store them in.

The website was easy to navigate and the checkout process was smooth. Shipping was also very fast, which is always a plus. Overall, I am very happy with my purchase and would definitely recommend Spectrum to anyone looking for high-quality, cruelty-free makeup brushes.

I recently received yet another bill from Spectrum, and it feels like a never-ending game. Last week, I went to my local store and spoke with the Manager about my statement, and they were able to correct it to a lower amount. However, today I received an email with my statement due, and to my surprise, it was even higher than before!

As a retired military man, I was promised some discounts, but it seems like Spectrum is full of liars. I am extremely disappointed and frustrated with their service.

I am now determined to find a way to switch to a different provider as soon as possible. I would strongly advise others to stay away from Spectrum if they can. It's just not worth the hassle and frustration.

Good luck to anyone else dealing with this issue.

MD

Just got another statement to be paid. This is like a game for Spectrum.

I was at the local store last week and the Manager corrected my statement to be lower.
Today I get an email with the statement due and IT IS HIGHER THAN I have seen!.

I am a retired man that served in the military. I was told that I would get some discounts.
LIARS!

I will do my best to get away from Spectrum as soon as I can!

WARNING TO OTHERS. Stay away from Spectrum if at all possible!.

Good luck.

MD

Spectrum salesman came to the door of a mentally disadvantaged person, who comes to the food bank, in which I volunteer. They sold her TV and Phone service for $230. Her entire disability check is $700. This is absolutely despicable. Just to make his quota he has taken advantage of her. When she could not pay her bill they shut her phone and tv off for 3 weeks. She cannot be without a phone due to her medical condition. When I called customer service they were rude and justified their actions. Their final offer was to take $20 off for the internet. She would not know how to turn on the internet. This company is a heartless leach who jams service on the disaadvantaged. Do not deal with them. Their days are numbered anyway. If I could give them a minus star, I would.

Cable companies are terrible anyway, but this one is the worst I've experienced in my life. I moved and really liked the place, except they have a contract with Charter/Spectrum; no choices. I asked lots of questions from the complex management and of course they couldn't tell the truth, because they didn't know the truth or didn't want me making my decision based on this cable company.

As much as I fussed & fought with Xfinity for 7+ years, I'd read reviews about this company a year or two ago and was horrified. I wanted to replace Xfinity because of the consistent rise in cost, poor service, and a school got built across the street that caused our services to go out constantly. Those employees didn't want to work on the weekend, so if we lost it on Friday, it wouldn't be back up until Monday morning.

Back to Charter/Spectrum, OMG! I went to pick up my equipment and thought I was in the wrong place. It looked like a check-cashing office without the bulletproof glass (or did it have that glass?). When I asked questions of the employees, they had no clue about anything. I guess their only purpose was to hand out equipment, which is probably the only thing they were good at. Don't have to pay people much for that.

When it came time to hook up my equipment, it wasn't plug-n-play; none of it. I had to call in for the internet, and the equipment is large with extremely huge AC plugs at the end of the chords. No 2-for-1 routers, but 2 separate boxes (1 modem/1 router); taking up too much space and I use UPS boxes for all my equipment. The AC plugs are so large, they wanted to cover up 2 plugs in my UPS box, so one is in the wall. I have a limited number of plugs in my expensive UPS box, and OH NO they're not covering up ones I need for MY equipment. I don't care they recommend using surge protectors. Unless they provide them, I'm not buying one just for these cheaply-made boxes.

When I moved in, I hooked up the TV in my bedroom and took a couple of days before I did in the living room; Basic service. The Smart TV in my living room kept wanting me to subscribe to all the channels. I made at least 3 calls to customer service who said there was a service-outage in the area. I told them if that was the case, the TV in my bedroom wouldn't be working, so nonsense. Customer service was rude, and tossing around lingo that they didn't know I already understood, i. E., nodes. I told them nodes are not particular to outlets inside my apartment, but to entire areas, so stop blowing smoke up my you-know-what. On the last call, someone finally said that their system thought I only had 1 box, not 2. I asked how that could happen since I picked up 2 boxes at their check-cashing-looking office? He couldn't explain, but switched it online.

I noticed immediately that my soundbar would not sync up with the cable box. It synced up with my smart hub and my blue-ray player, so it was their box causing all the trouble. Another call to tech support, and I was treated rudely again. I was told their only function was to get me the equipment, but they were not equipped to deal with entertainment systems; nonsense again. I was so infuriated, I asked for their corporate phone number or email. That guy said they didn't have one, which I called bull-crap on that. When my services were finally up, I found every corporate executives' email addresses and sent a long letter to them. I would put all that in here, but it would take up too much space.

I got calls from several people to get senior technicians to come to my home and resolve the issue, and that's what happened. They did have people who could deal with it, so why did that tech say they couldn't? Lazy or inexperienced, and this kind of thing is going on with all cable companies and other kinds of businesses. Capitalism is turning into one big monster, where too many front-line people aren't even in the U.S. and if they are, they are untrained to do their jobs properly.

Even though I like this place, I will not stay here and get stuck with Charter-Spectrum, who has a bulk deal with this complex. We have no choice and pay for it out of our rent; their Basic service of TV & Internet; not even phone. For that, we have to deal with the company directly and pay them in a separate bill. I got a DVR, and even that thing is legacy-looking; nothing you can read on the box and recording programs on-the-spot ends up chopping them off before the program ends. You have to get in there after pushing record and extend the program. At least Xfinity technology was smart enough to automatically extend programming for movies & sports.

Three days ago, the box in my bedroom suddenly stopped working, and again, the people answering the phone couldn't handle it or fix it. Another technician sent to my home. The night they were supposed to come, I get a call that the tech in my area was too backed up, and I had to reschedule for the next day. UGH! He finally shows up an hour late, and when all was said and done, he called whatever number he has for senior tech support who tweaked something and made the box come on. Now, why couldn't they have passed me to that one, instead of wasting my valuable time to have someone come out here? Double, triple, quadruple UGH!

Can't talk into this remote, the ones they had to give me to solve the soundbar problem don't light up, and my DVR doesn't bounce a signal to the box in my bedroom, so I don't have to pay for another DVR in there. Archaic, I tell you. They're charging too much for this thing, too, so I won't be upgrading my services anymore. Light years behind Xfinity. To say I'm unhappy with this service is an understatement. All the networks in this area are fighting with the FCC, and Time Warner being purchased by Charter-Spectrum is a big mistake for customers. I've been with at least 5-6 different cable companies since cable began, so I speak from experience when I say this one is the worst of them all.

Here is a cut and paste of my chat tonight. I have deleted personal info. I have TWO accounts with them unfortunately. They are totally useless. Still can't get Internet to work at the second house. After I asked to speak with a supervisor, "Jasmine" disconnected me.

Welcome! An agent should reply within 2 minutes
Jul 17,6:33 PM

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Chat
You are now connected to Ask Spectrum
Jul 17,6:33 PM

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Hi, how can I help you today? I can answer questions about your Spectrum products and services, or transfer you to an agent for more assistance.
Jul 17,6:33 PM

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I can help you quickly with most issues without waiting for an agent.
Ask a brief question like the examples below:
How to get a New Remote Control
How to make a payment
Problems Logging In
Jul 17,6:34 PM

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Customer service
Jul 17,6:34 PM

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To connect with a representative select "Live Chat". If you need additional assistance call us at ***357.
Launch Live Chat
Jul 17,6:34 PM

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Launch Live Chat
You are being transferred to another agent. An agent should reply within 2 minutes.
You are now connected to Joshua M.
Jul 17,6:34 PM

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Hello! My name is Joshua and welcome to Spectrum's billing chat!
Jul 17,6:34 PM

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Will be more than happy to assist with your question or concern to find a resolution today and thank you so much for the previous information you had entered!
Jul 17,6:34 PM

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How are you this evening xxx, did we have a good day there?
Jul 17,6:35 PM

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I have two accounts. For some reason, my first account does not contain any information any longer
Jul 17,6:35 PM

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Apologies for the inconvenience then, but happy to help review what might be going on there
Jul 17,6:36 PM

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What is the other address?
Jul 17,6:36 PM

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Xxxx
Jul 17,6:36 PM

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Thank you and which one is showing nothing when you try to login
Jul 17,6:36 PM

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Xxxxx
Jul 17,6:37 PM

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Thank you ma'am
Jul 17,6:37 PM

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Please bear with me just a moment to poke around here
Jul 17,6:38 PM

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OK. And that's not even why I am contacting you.
Jul 17,6:39 PM

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When I login onto the My Account it fully populates with the information so must be an issue with the page communicating with your computer, but can get you with a tech specialist afterwards to help troubleshoot if you would like to move on to your reason for contacting us today
Jul 17,6:40 PM

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OK, so we are moving (the new account), but have still kept the old account until we move. When we move, can we take some of our boxes and reactivate them under the new account?
Jul 17,6:41 PM

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If you were to move services directly to the new location yes, but equipment could not be transferred from one account to anothere
Jul 17,6:41 PM

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*another
Jul 17,6:42 PM

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So how do I return the old equipment?
Jul 17,6:42 PM

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You could do so at a Spectrum retail location or a UPS Store if you have a location near you
Jul 17,6:42 PM

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Oh, well that's not very convenient.
Jul 17,6:43 PM

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I am sorry to hear that xxx, but you could return the equipment at your own convenience
Jul 17,6:43 PM

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Any charges you may get for the equipment not being returned would be fully forgiven once you could get them in
Jul 17,6:44 PM

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OK, thanks. Got what I needed. Yet, my old account is still not working. Can't troubleshoot or access my DVR options, etc.
Jul 17,6:44 PM

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Unable to retrieve account information. Error Code: NO_ACCOUNTReference ID: 679LP-EYHU6-9492K-S2LBS-3CBP4
Jul 17,6:45 PM

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Apologies for the issue, but I can now get you now over to a tech specialist to help troubleshoot the My Account and service issue
Jul 17,6:45 PM

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If you have no billing questions for me, would the transfer be okay?
Jul 17,6:46 PM

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OK
Jul 17,6:46 PM

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Thank you and please hold for just a moment and I will get you over to a specialist
Jul 17,6:46 PM

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There may be a wait time due to high chat volumes so please bear with us as I transfer you through, but thank you for being the best part of Spectrum and have a great rest of your day!
You are being transferred to another agent. An agent should reply within 2 minutes.
You are now connected to Jasmine E
Jul 17,6:46 PM

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Hello, my name is Jasmine E. How may I be of assistance today?
Jul 17,6:47 PM

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No information is showing up on my account when I log in.
Jul 17,6:47 PM

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Unable to retrieve account information. Error Code: NO_ACCOUNTReference ID: 679LP-EYHU6-9492K-S2LBS-3CBP4
Jul 17,6:48 PM

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Actually both of my accounts are showing this.
Jul 17,6:49 PM

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Oh no that isn't good, I understand. Can you please provide the full service address?
Jul 17,6:49 PM

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First account is xxx
Jul 17,6:51 PM

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Hello?
Jul 17,6:52 PM

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Yes i am here
Jul 17,6:52 PM

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Waiting on the other account address.
Jul 17,6:52 PM

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You didn't ask
Jul 17,6:52 PM

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Xxxx
Jul 17,6:52 PM

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Can we move this along? I have spent way too much time on this.
Jul 17,6:53 PM

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Unable to retrieve account information. Error Code: NO_ACCOUNT Reference ID: MZHQF-STYYS-6PU69-8D6CR-D7WAL
We're sorry it's taking longer than expected to reply. Your agent will respond shortly.
Jul 17,6:56 PM

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Hello?

Jul 17,6:58 PM

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Helllooooo?

Jul 17,7:00 PM

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Are you going to help me?

Jul 17,7:01 PM

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Thank you
Jul 17,7:01 PM

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I am here
Jul 17,7:01 PM

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Just a moment

Jul 17,7:02 PM

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When are you going to service my accounts? You are helping other people and I need help now. I have been on this chat over 30 minutes.

Ul 17,7:05 PM

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The online account errors that you are seeing seem to meant the online account is unavailable at this time. This could be cause due to updates. I recommend waiting a few hours clearing cache and cookies and then try logging in
Jul 17,7:06 PM

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That's it? I waited this long for a stock answer?

Jul 17,7:07 PM

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Have anyone who can speak proper English?

Jul 17,7:07 PM

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I want to speak with a supervisor.

Jul 17,7:02 PM

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When are you going to service my accounts? You are helping other people and I need help now. I have been on this chat over 30 minutes.

I purchased a galaxy z fold 5 yesterday. 1 hour after I bought it the inside part cracked down the middle. I went back in forth with the spectrum store and customer service. Samsung will not replace it because I did not buy it from them online. Customer service will not replace it because I bought it in the store. I did nit do anything to this phone. I had it for 1 hour and it cracked while closed. The spectrum store is saying I have to use my insurance and will not exchange it. I have to pay a $200 deductible on my insurance because they sold me a defective phone. Telling me that it has a 1 year warranty by Samsung that will not be covered is false advertisement. I want my 200 refunded or credited to my account. This is not right.

I originally called in a work order request to have your pedestal either moved or buried due to it blocking our side access to our home.

A tech was sent on 8-30-23 to assess the situation when I offered Christain some water since was so hot and humid after he was quick to have smart comments and then gave me the water, I offered him back. At this point I was done and immediately called Spectrum back. The worst customer service ever and this is who you have representing you is awful.

I'm a city employee and have also communicated with Cochran communications who also have stated this pedestal can be buried or re-located. I'm the only home in this whole development with this pedestal blocking my side access.

When we moved in this pedestal was already hanging on with its dear life so as a concerned property owner and to avoid any damages, I'm reaching out to you.

I call es spectrum to cancel my service and was told I could not during the middle of a billing cycle and they would not cancel my service. I told them I was no longer going to pay for the service and no longer wanted the service then cancel it at the end of the next billing cycle.

I was charged the entire next billing cycle also.

I set up a time for someone to pick up the equipment- no one came .

Now they are calling me threading collections saying I owe for the equipment and the full bill and won’t pick up equipment because I’m no longer a customer. Because they cancelled me for non payment.

The people for customer service are extremely rude , talk over me and don’t allow you to talk .

This company is awful.

I've been with Spectrum for a long time now and I have to say, I'm not entirely satisfied with their internet service. While their cable service is decent, I've had some issues with my bill in the past. My promotional offer expired a few months ago and my bill shot up, so I called to see if I could get another promo to keep my bill at the same rate. However, I was surprised to see that I was charged an extra $28 that month. I figured I'd wait and see if the promo would be applied to my next bill, but it wasn't.

The following month, I received my bill and it was $15 over the agreed-upon rate. I called Spectrum and they told me that this was my new rate with the promo and refused to provide any proof. I was frustrated and let them know that I would be canceling my service since they were not honoring our agreement and refused to investigate the issue.

I found a new carrier with better rates and reviews and set up service with them. As soon as I received the equipment, I called Spectrum to cancel. However, I was given a final bill that was not pro-rated and was not the agreed-upon rate. I was being charged for a full month of service even though I had only used it for two weeks.

I spent 30 minutes on the phone today, not to mention the time I spent on previous calls, and I got nowhere. I finally escalated the issue and was assured that they wanted to help me. I spent even more time chatting back and forth with them, but they still insisted that I was being billed correctly.

After threatening to escalate the matter and write reviews, they finally realized that I was correct and issued a $43 credit. However, when I asked if they would pro-rate my final bill since I had spoken with them about canceling, they refused.

I couldn't believe it. I've paid for service over the years when there were outages and never received a credit. I was offered a rate that didn't exist, overcharged twice in a row, and argued with multiple times about how I wasn't overcharged, only to finally agree that I was. And now, they're going to charge me for a full month of service when they dropped the ball again and refuse to provide any proof.

It's unbelievable and appalling that they originally refused to research anything, only to research part of the problem and still overcharge me. I would have thought that such a large company would stand by the information provided to their customers, but I was wrong. This has been an awful experience and I will never do business with them again. While I have no problem paying my final bill once it's corrected, I absolutely refuse to allow them to overcharge me again. They've lost my business for life.

I gotta tell ya, my experience with Spectrum was just plain awful. If you're looking for a wifi provider, I'd recommend going with someone else.

So here's what happened: the first tech that came out to install my internet said there was a HUGE problem with the cables connecting to my property. He said they all had to be torn out of the ground and reinstalled before I could get internet. He told me Spectrum would call me later in the day with a solution, but I never heard from them. I called Spectrum Customer Service and Spectrum Construction Department over and over again, but I never got any useful information or updates. After almost two weeks without internet, I just called Spectrum and asked for a new tech to come out and install the wifi, without telling them about the "issue" that the first tech had mentioned.

The new tech came out and guess what? THERE WAS NOTHING WRONG WITH THE CABLES! I got my wifi installed in an hour without any issues! And here's the kicker: the first tech that said there was a HUGE issue with the cable lines connecting to my property was there, next door, installing my neighbors wifi while the new tech installed mine! And guess what the new tech told me? "Ya, that guy is new, he's still learning". I believe him, not only because he almost had my entire street ripped up to replace a properly installed cable with a new one, but also because he installed my neighbor's wifi incorrectly! My neighbor had to get a new tech out a week later to fix it.

But that's not all. My neighbor was offered free installation and free wifi for a month, since we live in a new construction neighborhood. Spectrum never offered me this deal, and when I asked them about it, they told me that my neighbor is a liar. So not only did Spectrum withhold a deal from me for no reasons, they also lied about the deal being valid, and called my neighbor a liar.

This first tech's incompetence paired with Spectrum's lack of urgency almost cost me my job. I work from home and I didn't have wifi for almost two whole working weeks, and I almost got fired because of it. But when I called Spectrum, assuming they would try to remedy this disaster with a credit or refund, all they gave me was 75% off my first bill. That's it. My neighbor is getting 100% off his first bill, because of the deal that Spectrum is giving him (and not giving me for some reason), and he didn't even have to wait two weeks for wifi. So, effectively, I'm paying 25% of a bill that SHOULD HAVE BEEN FREE, and I'm getting zero compensation for not having wifi for two weeks and almost losing my job.

Customer service was TERRIBLE throughout the entire process, and did NOTHING to remedy the disaster that they caused. The first tech that came out to install my wifi and told me there was an issue with my cable is an amateur, and he also installed my neighbors wifi incorrectly. Spectrum as a whole is a laughable company, and I will never use their services again. If you have other options for wifi, use the other options!

We recently signed up for Spectrum cable service after having used them in the past when they were known as Time Warner Cable. Unfortunately, we ran into a couple of issues that left us feeling frustrated and dissatisfied with the service.

The first issue we encountered was with our multi-room service. We had multiple receivers set up in different rooms, but we soon discovered that we couldn't watch shows that were recorded on one set in another room. After contacting customer service, we were told that this "whole house" service was no longer available to new customers. However, after some discussion with several representatives, we were able to get the service installed since we had used it in the past. A technician was sent out to our house to fix the issue, and he discovered that our system had never been set up correctly to begin with. He swapped out our equipment and got everything functioning so that we could watch recorded shows in another room. While we still couldn't set up recordings in each room, the functionality was better than before.

However, just three weeks later, we discovered that we had lost all DVR functionality on our second set. We called customer service multiple times and received conflicting answers on how to resolve the issue. Finally, we spoke to a supervisor who insisted that their system couldn't provide the ability to watch shows on a second set. We knew this wasn't true since we had been using the service for close to a month before it disappeared without notice. The supervisor then claimed that the fix the technician had made was only temporary, which was a ridiculous statement considering the amount of time and effort that had gone into setting up the system. In the end, the only solution offered was to pay for an additional DVR, which was incredibly frustrating.

Overall, while Spectrum's service does have some benefits, such as not losing signals during heavy rain storms, we found the room-to-room functionality to be sub-par compared to other providers. The search function was also worse than what we've experienced with other companies. But worst of all, we were extremely disappointed with the customer service we received. It felt like they had no desire to satisfy their customers and repeatedly mis-stated what was possible with their service. If we could rate them a zero, we would.

I had scheduled an appointment with Spectrum for internet service set up at my second residence a month in advance. They gave me a set time between 10-11am. However, to my dismay, they did not show up! When I called them, they stated that I had cancelled the appointment. I told them that was impossible as I was still waiting. As they researched, they said that THEY cancelled the appointment stating that they had a different name than the account name. I was shocked and wanted to know why no one called to verify this problem. So, they caught themselves in the first lie! Since they had a different name, they decided to just say hell with the appointment! This is bad business! Yet, I still have to pay for their stupidity and travel another 85 miles back! I had to schedule for 2 weeks later, which leads me to this morning. I confirmed the time by message, which was coming between 9-10 am. I drove another 85 miles again and waited. Then, I got a call saying that the subcontracted company, "Jaguar," was not coming for 2 more hours! I could not stay all morning but the contact girl on the phone was getting smart with me. She told me how busy they are and how least important my time was to their company! I contacted Spectrum directly, and they made me wait 40 minutes on HOLD and then told me that nothing could be done and no reimbursement for my time. This company and subcontracted company disrespected my time, made bogus appointments, used lie tactics, and when someone finally came out, it was not either of the men I was told was coming. They proceeded to tell me that I AM to supply equipment, cords, wires, etc. What kind of $#*! is this company?! They brand themselves with reliability and professionalism, but they have shown nothing but disrespect, grief, disgust, anger, anxiety, lost time, and wages. And they expect me to PAY THEM for their incompetence! When I asked this man if he was any of the 2 men promised to show up, he proceeded to belittle me and say, "I don't know who those people are! And I'm here to put cable in!" Well, this guy did not know the "hell" I have been through at this point. He then asked for "wires" as his exact words. With much confusion, not knowing what he was talking about with all his babbling, it turns out I am to supply an extension cord to plug in the router in the wall! What kind of crap is this! Plug it into the wall! There were at least 4 outlets for him to choose from just to plug the stupid thing in. Why is this crap happening over a 5-minute appointment? So, when you finally read all this to this point and wonder why I'm making this complaint, it is to sum up how disrespectful you are to your customers of their time, money, and patience! And then, you proceed to tell me I have no recourse for this unprofessional behavior from Spectrum, from Jaguar, from all the staff when I complained! YOUR CUSTOMERS ARE ALWAYS RIGHT. You need to redo your policy and your manners to customers. And, oh yes, keep appointments. I should not be charged anything for this kind of treatment. Would you like to be treated like this? I think not. I had cable by the original company for 35 years and never been treated so badly. I am a professional person with a college degree. Making sure this does not happen again to me or anyone else should be a priority. You get a big fat zero, and I will share my experience with many others since I was told that you can do nothing to rectify all the wrongs that just happened to me and my family. My out-of-pocket loss on this is about $300 for 5 minutes of one of your professional's time, which right now is worth zero.

These guys are tied with AT&T for the worst customer service in the whole country. They don't care about their customers and don't do anything to fix problems. Every time I call, I get passed around from one customer service rep to another and even supposed supervisors who hang up on me. I've been a cable modem and internet customer since 2000 with Charter, but as soon as it became Spectrum, everything went downhill. I pay for 100mb of service speed, but for over a year, I've had intermittent service that's basically unusable. I've called customer service multiple times and always get an excuse that they run diagnostics from their side and the results say the problem is on my side. But when field techs come to my home, they swap the modem and nothing changes. They tell me that they're the ones "in the trenches" and that the customer service reps on the phone don't know what they're doing. So they recommended that I get a better router. I swapped the router for a wifi one that has 8 antennas and even purchased a wifi booster, but still no improvement. My kids need the internet for homework and school, so there have been times that I had to put a hotspot to my cell phone to get them wifi - all while still paying absurd monthly fees to Spectrum. I got so sick of it that for a few months, I just paid and never used the service.

Finally, a friend told me to call customer service and speak with a supervisor and tell them to send a senior field tech that is also a linesman and can get up on the utility pole. In 2017, I got "Andre" to come to my home and after checking everything out, he said he would go check out the connection on the pole. He came back down after 30 minutes and showed me the results! The number before repair was somewhere in the 70 range, but once he fixed it went DOWN to 30+. He said the lower the number the better and told me the problem the whole time was some other tech must have disconnected my incoming line from the pole because it was very loose and had rain and elements going between the loose connection! It was all their fault this whole time!

I've now called Spectrum over 5 times and last time spoke to a supervisor by the name of "Kathy Olsen" at ***742, who said if I can get her the number of the tech that came by and repaired, she would give me the 3 months of credit I was requesting. Not sure why I had to prove this, since this is their employee, but I assume they thought I was a liar and wanted to see me jump through hoops or hope I would get tired of calling. I've since called this supervisor "Kathy" over 4 times and get her v/m - where I leave her a v/m message. She never returns my call. Calling back in to the customer service line I have to re-explain myself all over again and then when asked to be transferred to a supervisor, I get conveniently "disconnected" and hung-up on, but they never call back. They have offered me a 1 month credit and I will not take it. Now it's the principle of it. I promise you I will eventually get my 3 months or I will cancel the 3 accounts I currently have with Spectrum (one being a large business account).

I would never recommend using Spectrum and would go as far as paying more to use a competitor! Their customer service is terrible and they don't care about their customers. It's been a nightmare dealing with them and I wouldn't wish it on anyone.

Listen up folks, I've got some advice for you when it comes to Spectrum. If you're considering their service and plans, make sure you get everything in writing before you proceed with the installation. I learned this the hard way. I spoke to a really nice lady about their Internet and TV service plans, including DVR boxes and Apple TV boxes. We went over everything and I repeated it back to her three times to make sure I had it right. I was supposed to get the Triple Play Gold package with 200+ channels, 2 DVR boxes, 3 Apple TV boxes, and 400+ Mbps download Internet speed. But what did I end up with? The standard Triple Play Select package with only 125+ channels, 2 DVR boxes, 1 Apple TV box, and a measly 38 Mbps download speed. Talk about a letdown.

But it gets worse. The installation technician who showed up was driving a beat-up van with a Spectrum sticker on it. He was unprofessional and couldn't offer any help with training on the equipment or service. He didn't have any literature on the remote, channels, DVRs, or anything. He just wanted to get in and out as quickly as possible. It was a disappointing experience all around.

The next day, I called Spectrum to try and fix the mess. The internet department confirmed that my internet connection was very low and blamed it on faulty hardware. Their solution? Take the modem and Wi-Fi router back to the Spectrum store and get a new one. No offer to send someone out to fix it, just me having to take care of it myself. When I talked to the TV department, they were much more pleasant and activated the Triple Play Gold channel package for me. But then I found out I only received 1 Apple TV box instead of the promised 3. When I called customer service, I was transferred to a rude representative who told me that the order they had on record was completely wrong. If I wanted the Triple Play Gold TV package and the other 2 Apple TV boxes, my bill would have gone up to over $200 a month. When I asked why I was promised one thing and given another, she said the Spectrum person must have made a mistake and there was nothing she could do about it. I was furious.

After an hour on the phone, I finally got an email confirmation that my bill would be $36 more a month for activating the 200+ channel TV package. If I wanted the extra 2 Apple TV boxes, that would be an additional $15 a month. It's a mess, but at least I have something in writing now.

The bottom line is, make sure you get everything in writing before you switch or have an installer come out. Otherwise, it's your word against theirs and you'll lose. Spectrum may not care that I still don't have anywhere close to 400 Mbps internet speed, but I do. I switched from AT&T because they don't get CBS or CW channels and the TV connection was always terrible. I wish there was a reliable, honest service provider in my area, but it seems like I'm stuck with horrible service or horrible customer service.

I gotta say, I'm pretty disappointed with Spectrum. I mean, the technicians never show up when they're supposed to and they're always late without even giving me a call. It's just not cool, you know?

But that's not even the worst part. I've been a loyal customer for years now, and my rates just keep going up and up. I spent over two hours on the phone with their representatives trying to figure out what was going on, and it was a total mess. Every person I talked to gave me different information and different rates. Even the supervisors couldn't agree on anything.

And now they're trying to convince me to downgrade my service just to keep the same rate. But that means I'll lose out on all these extra services and features that I've been paying for. It's like they don't even care about me as a customer.

Honestly, I'm starting to think that Spectrum is just greedy. They're always trying to get me to pay more, but they never offer me any real help when I need it. Every time I call, it's like they're just trying to sell me something instead of actually solving my problems.

And don't even get me started on the transition from Time Warner to Spectrum. Time Warner actually seemed to care about their customers, but Spectrum is all about the money. They keep taking away channels and increasing my bill, even though I can barely afford it as it is.

I've tried to stick with Spectrum, but I just can't do it anymore. They don't appreciate my loyalty, and they don't offer me any affordable options. It's like they don't even want me as a customer.

So yeah, I'm definitely planning on leaving in a few months. Spectrum has failed me and my family, and I just can't trust them anymore. It's a shame, really. They could be such a great company if they just cared more about their customers and less about their profits.

I gotta say, Spectrum is a real pain in my behind. I'm stuck with them because of my condo situation, but if I had the choice, I'd drop them like a hot potato. My printer used to work just fine with their wireless internet for a whole year, but then it started having connection issues. I called Brother and they said it was definitely a Spectrum problem. Two technicians came out and got the connection going again, but one of them was supposed to bring new equipment and didn't have it in his truck. And wouldn't you know it, the connection problem keeps happening!

I've called Spectrum about six times now and they keep telling me different things. One time they sent a signal from their site and it worked for a bit, but then the problem came back. They told me I have an old piece of equipment, but my printer picks up other wireless addresses from other condos just fine. And it worked fine with their equipment in another room, but when I moved it closer to the Arris, they said it must be too far away. It's like they're making up excuses without even knowing the facts!

I need my printer to work with Spectrum equipment for a court case, but they're not being very helpful. The last customer service rep I talked to was extremely rude and told me it was a printer problem, even though I knew it was a Spectrum problem. And I didn't even get the chance to fill out a customer response! I think they only send those to people they think will give good reviews.

When they finally scheduled a technician to come to my condo, they double booked and had no idea when they'd get to me. And when Chris finally did come, he was extremely rude and sarcastic. He didn't even listen to me when I tried to explain the situation. I think these guys have issues with women, because they wouldn't treat a man like this. I'm thoroughly disgusted with Spectrum and their lack of customer service.

I gotta say, I ain't the best at recycling, but it seems like Spectrum is straight up tryna charge us to destroy the environment. I've had problems with their equipment before, but my most recent experience was just ridiculous. I called on Sept 8 to replace a DVR unit with a regular HD unit, which is what I originally ordered years ago. I was being charged extra for the DVR box that didn't even work and that I never used, so I wanted to reduce my monthly bill. They said they'd send me the right unit and an empty box to return the other one. But when the package arrived the next day, it was a HUGE box (like 2 feet by 2 feet by 2 feet) with not one, but TWO HD units, each in their own box with all the plastic, remotes, batteries, ties, and whatnot. I was like, what the heck? I called and they said they sent two in case one didn't work, but they didn't include a return label for the extra one. And when I asked if I could just use the empty box to return the other one, they said no. I had to wait for TWO more empty boxes to be shipped with return labels, one for the HD unit I just received as a backup without asking for it, and one for the DVR unit that they secretly upgraded me to (and charged me for). Like, seriously? Do they not care about the environment or the fact that they're passing on these shipping charges to us, the customers? No wonder their service is so expensive!

It took me hours to finally get someone to agree to have a local tech pick up the two units, but when he came, he just threw the boxes with all the batteries, remotes, cables, and stuff into my building's dumpster without even breaking them down. Like, what the heck, Spectrum? Do you not care about our landfills and natural resources? And to top it off, I got an email confirmation that another empty box was being shipped to me, even though I called to make sure that wasn't the case. They said it was an error and that it was actually a confirmation of the tech appointment, but then I got ANOTHER email from FedEx saying I was getting TWO more empty boxes today! Like, what is wrong with this company? They're paying exorbitant fees to ship unnecessary boxes next day, wasting gasoline and natural resources, and taking up landfill space, all while wasting my time and customer service reps' time. And for what? To destroy our planet? Why hasn't anyone held them accountable for this? They need to be investigated and held responsible for the damage they're doing to our world. A Habitat for Humanity event once in a while doesn't make up for their blatant disregard for the environment.