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September 3,2023 Yesterday l called spectrum I was speaking with a lady named Brianna and I was asking why they had been charging me for mobile services when I don’t have mobile with them I have it with metro, so why were they charging me? Services that I don’t have with them. So then I get transferred with Keith and it’s late it’s about 49 minutes on the phone with them so l wasn’t try to argue my charges just wanted to know why l never got answer was ready to just get off the phone l was exhausted. Just wanted to go to sleep anyways they never said that they were going to refund my money that they took form me and that all they could give me was a $10 coupon for my Wi-Fi bill. because l asked at least they could give me a discount on my bill for all the money they took l have the receipts on my phone i’m just not completely satisfied. I feel they could’ve done much more for me. I also forgot to mention
