Spectrum
Reviews and Complaints

Hey guys, I just wanted to share my experience with Spectrum. Let me tell you, if you have the option to switch to a different internet/cable/phone provider, I would highly suggest doing so. Spectrum's customer service is absolutely useless and all they care about is making money.

So, let me tell you what happened. I woke up this morning to find that our internet/cable was cut off. And let me make it clear that we did nothing wrong. This was 100% Spectrum's fault and they refused to fix the problem that THEY created. You see, we usually send multiple payments in the same envelope to divide the bill between people in the house. But whoever received the mail at Spectrum couldn't count to 2 and managed to lose the 2nd check (which was the larger amount of the bill). So, we got a bill saying that we still owed from the previous bill. When we called Spectrum to complain, their response was "Can you just send us another check". We were pretty upset because it was going to cost us $40 more dollars to stop payment on a check and re-issue a new one. But Spectrum's response was "well, we can create that amount on the next bill". We were livid at this point, but we ended up sending a new check.

A couple of days later, we got a call from Spectrum stating that our service was going to be cut off. We explained to them what happened and they admitted that they got the first check (smaller amount) but didn't see anything in regards to the other one. And we had to explain to them that it was just sent a day or two ago. Their response was "well we can't do anything until we have received the check". We then said to them "You created the problem, so fix it."

Fast forward to this morning, I reached out to Spectrum again and this time I had had enough of them messing us around. I was talking to someone from billing and I explained to her once again that they screwed up and now because of their screw up, I can't work. I yelled and used very harsh language to tell her to fix the problem and her response once again was "We can't do anything until we have received payment". I was so frustrated because they received payment back in January and they lost/misplaced the 2nd check, so they shouldn't be blaming us for their screw up. And because of their incompetence and lack of being able to count to 2, I am losing out on a full day's worth of work. And not only have they cost us additional money just to have to stop payment on a check that they "conveniently" misplaced, now they are charging us a late fee?

After this experience, I can tell you that Spectrum could care less about their customers and are only worried about their money and the bottom line. They refuse to take ownership of their screw ups and start blaming the customers. If they had just acknowledged that there was a mistake and offered to look into it before being complete jerks about it, this situation would not have been so bad. But like most corporations, they care less about their customer and only about the greed.

So, if you have access to any other option for internet/cable/phone, I highly recommend switching to them. You will probably get a company that is a little more accepting of issues like this. And if I could have given Spectrum zero stars, I would have.

Yesterday I received 4 bottles of 350mg. CBD Gummies that I did not order. I ordered 1 bottle as a trial but never agreed to a "subscription." I will be returning the merchandise to you tomorrow and expect a full refund of my purchase on Order [protected], dated 03/26/23. I will also be contacting my credit card company concerning this shipment.

I am also requesting that you cancel my subscription to this product. In one month of use I didn't get any of the results you product advised would happen. I was taking it as recommended at 2 gummies per day. There was no positive result and no ability to get and erection at all

I had called spectrum (as I got hacked through att &att internet couldnt get my email) so I called spectrum, they did a check an said they could service our area in flushing mi. They talked me in to cable, internet an moble phones, then night before install on (my birthday mind u) and said they cant do our side of the area, I had put down a 50 dollar depost an all deposts on 2 phones that I had to to order. Never got the deposts back expect for one (I returned the phones) meanwhile I had for 3 months almost everyday called an tryed to find out why I coulnt get our deposts back nobody could tell me why, I talked to 4 diff mangers an they still coulnt tell me why, now they are taking money out of our account which I never gave them premmision to do for auto pay and we dont have any service with them, we contacted our bank an they said they are commting furad, we had to change bank cards an they are now investacting this, I will never recommend this company ever, there cus service sucks as well as mangement I cant understand why they are trying to take money from us an we dont even have any service with them. People donot go to this company

I called Spectrum and cancelled my mother's Internet service on 9/14/2022. She had passed away and her house was to be sold on 9/15/2022. During the conversation with their customer rep, they told me to turn in her modem/equipment at any time at any UPS or Spectrum location and that was pretty much it. I received a voicemail on 9/15/2022 with the ticket number that my request has been processed. As far as I was concerned, her service was cancelled as of 9/14/2022. I turned in her equipment on 9/22/2022

I called Spectrum on 11/2/2022 about an automatic payment they drafted on my mother's account ($74.99). The bill covered from 9/22/2022 thru October. I was told that I missed the equipment turn-in date by 1 day and so we incur another month of service. I was told that they don't do refunds or prorate any refunds. My complaint is that on 9/14/2022, I cancelled my mom's internet service and they confirmed it was cancelled on 9/15/2022 (voicemail). Their customer service rep at the time did not convey that the equipment had to be turned in prior to the next billing cycle in order to avoid another monthly cost. There was NO discussion whatsoever by their customer service rep that contingences like this factored in. I had a fruitless conversation with a supervisor (Ayu) who explained that I should have known that contingency existed based on the words on the monthly bill that 'we are a subscription based company'. I failed to gather that logic from those words.

Purchased a phone (Samsung Galaxy AO3) with their service network. Within 2-3 weeks I returned asking for help. Horrible phone service so I couldn't use my new phone. I paid an initial $51 and agreed to continuing payments of $51 monthly. Every time I went to the store I was told,"I don't know" or got a shrug. I wanted to cancel but no luck. My first due date (10/14/2022) arrived and no payment went through. I got on their website, called the corporate office and their app. No service from all of these. Finally I went back again to the store (@College Square Mall; Morristown TN). They could not find my account and laughed as I told them about my special-needs daughter was in serious condition; that I urgently needed commication. I want to somehow resolve this matter so I will have it ability to communicate during this difficult time.

Thank you

I have been customer for many years. I have continually been having issues with my service since June. A technician has been here four times but still have issues. I am paying for over 200 mbps but only get 80. My tv continually has issues where I need to troubleshoot every week. I can't get hardwired to spectrum because it is too much trouble with my basement being finished so it's thru the internet on roku stick. My bill continues to increase by twenty dollars and I don't get the speed I'm being charged for. I was told they wouldn't lower my bill. I am being charged for a service they aren't providing.

I don't know if anyone else has complained about this or if there is an existing class action lawsuit.

Spectrum charges in advance for service. So if you have service from August 7th - Sept 7th, you pay for the service for this time period prior to August 7th. In my case I paid for the service on August 2nd, 2022.

On August 5th, 2022 I called Spectrum to cancel my service on August 12th, 2022. They did not mention, the month in advance or advise to offer cancelling the service as of August 7th, since this was the end of the billing cycle for the previous pre-paid month.

I received another bill from Spectrum on Sept 2nd, 2022 for service for Sept 7th - October 7th, 2022 because I canceled my service mid-cycle for a pre-paid month.

This is my opinion is a total consumer rip-off. This residence was sold and I can't even use the service for this time period.

They are collecting money for a month of service not provided. I was not under any contractual 24 month contract. On a month to month because of having the service for in excess of five years.

How do they get away with this?

Spectrum Mobile wants to charge me $130.00 for international calls, the only thing is that these calls were made from Yemen< I contacted them and was told that I would have to pay these charges, As I told them I am retired and on a fixed income, I have never even been out of the US let alone Yemen. They told me It is my responsibility to prove that I was never in this county. and that if I don't pay these charges, they will turn off my cell phone and send it out to collections. this came from a supervisor who was not very nice and kept telling me that it was my fault.

Called backnin late feb about promo ending in March, made arrangement for continued service, got new bill was 15 more than agreed, called and thought was well. Had a new agreement, slightly higher, found on my television viewing that evening a 3rd of my channels were gone, I was told I received a DISCOUNT not a reduction of service, was on the phone several hours while my wife was in the hospital (I hoped to have had the situation solved prior to her admittance) finally after a prior complaint sent to the bbb. I was contacted and again an agreement was reached, just prior to that agreement I had paid my bill of 204.00, the agreement was for approx 195.00 less a 12.00 discount per month which would have been approx 183.00 for 12 months. the next bill I get was 67.00 with a 143.00 discount, discounted off a normal rate of 210.00, so now I see my bill will be 210 a month, not the 195 that was agreed to, I have now tried to reach the rep I've spoken to last and have left messages for over a week now, no return call, I got a message she was out of the office until may 3. This is now the 6th, no reply

I have an account with spectrum for phone services. And I have had service for my business with spectrum since 2019.

Initially I was located in Mequon, WI where I had a 262 business number. Then I moved to Milwaukee and the 262 number was attached to a 414 number to keep the same number for the business, as it's a hassle to change all the phone numbers. On 2/28/22 I just so happen to transfer the phone to make sure the transfer was successful to the after hours phone line and realized the phone number is non working. I was wondering why I had an almost 100% decrease in calls to my business. I immediately called spectrum with my concerns of why my number was not working any longer. The guy I spoke to had no answer and did not know why the phone even dropped off, stated he would put in a work order to figure it out. Fast forward to today 3/23/2022 the phone lines are not fixed and it's an inconvenience to update all my business cards and company brochures because of this error. I'm confused as to ow no one knows what happened, and I'm still without my main phone number. They keep calling saying they are still working on it and each time it takes about a week. I would think that any activity on anyone account would reflect who logging in and so on. This is so disappointing.

Over the last five to seven days, I have been receiving unwanted and very stressful calls and text from charter spectrum due to a check in the amount of 211.00, in which I have I have I have no knowledge of, nor does my bank. They have continued to call and text. They have summited no evidence that the check was summited or returned. I feel that this is fraud by spectrum. I spoke with kalsie today, a manager.

Spectrum added a $406 charge to my cable bill from a mobile account we had over 2 years ago. When we spoke to mobile they said the account had been closed and any charges remaining were written off. They said the cable & mobile accounts were 2 different accounts and could not be combined. 2 different supervisors said it was illegal to combine them. They said it on a recorded line. On 2/21/22 they turned our cable off. We refuse to pay a charge that their own people said was illegal. I can live without cable but now they are calling us as many as 6 times a day. First they charge us an illegal fee but now they are literally harassing us on a daily basis. Even though they admit the $406 is an illegal charge they refuse to remove it. Please help us. We just want them to remove the illegal charge and leave us alone. We wouldn’t accept their services now even if it were free. That’s no way to do business or to treat loyal customers you had for multiple years.

in: 12/7/2021 $208.85 has been withdrawn from my bank account from spectrum . i called spectrum services and no one gave me informations regarding this process, they advised me to contact my bank about this .

I called the co. Yesterday, they hung up on me twice, I was on the phone with them for an hour and a half. I taked to a supervisor and she was going to listen to the recorded phone call.. Is their anyway someone could listen to the call and see how I was treated please.. They said a tec guy would be at my apt between the hours of 11am and 12 the tec got their at 20 minutes past twelve as I was going out the door back to work.. I asked them to at least give me money off my cable bill they said no... I lost an hour of work for nothing... Their answer was I should have waited longer.. God I got so upset I hung up the phone and called the geek squad to come fix the problems.. My name is ronald mclean and iam a disabled veteran.. My phone number is [protected].. I would hope that this company would at least say they were sorry.

Spectrum has become expensive and I am thinking of stopping dealing with them.
They raised prices several times for the past year and I understand that it is already unacceptable to me.
That's not the only reason why I'm done with them and why I don't recommend you to choose their service.
The customer support is a joke and once you've got a problem they will not properly resolve it. For the money I pay I would like to get the best service.
But unfortunately, it's not about them.

I received a solicitation about deals. Called and there was no deals for my area. I down graded and had road runner disconnected because we dont use ut. 5 d as ys later they shut off our basic cable and after 3 hours on the phone the only way to get it back was to pay 15 bucks more a month and we had to go pick up a cable box. They completely closed my account too. Moving to antenna now. Never going back.