Spectrum review: Mobile sales

I purchased a galaxy fold on January 26 2024. I went to two stores. Rialto CA a d San Bernardino CA. ON Harriman Pkwy. That is where i made the purchase. I purchased the fold because either3 did not have the S23 Ulyra I. Stock.

Since my old phone was recently stolen and I needed a phone I went with the Samsung fold. I really didn't want it but needed a phone.

Well last night my phone stolen phone was returned. I went back to where I purchased the fold and explained my situation to the rep. I explained to him. That I wasn't happy with the gold and I asked if I could re-write the contract using my old note 20 as a trade in and get into a S23 Ultra or the new S24 ultra. He went to get the store manager. He told me that I purchased the phone on Jan 26 and that the14 day return policy I missed by 3 days?

I told him I was never informed by the rep of a 14 day return policy. I told him I'm only three days late and asked him. To make an exemption. He replied he couldn't and wouldn't. Itv2as store policy.

I told him the rep never told me about the return policy. And lI asked him if his reps are trained properly and should be. That is part of the sales process. I also explained that I signed no document that stated there was a 14day cooling off period. I pointed out that when you purchase a vehicle you sign a no cooling off period. I also pointed out that there was no signage. In the store that explained a Samsung return policy.

He couldn't give a care less. That's a poor way that Spectrum treats their customers. I have my cable, phone, internet, and mobile service thru spectrum. Well, I have decided that I am now going to change spectrum as my provider for these services. He may think that he won, but im callung my visa card bank tomorrow and informing them on the lack of cooperation on spectrums behalf. Theee job is to protect me. They have in the past and I'm sure they will tomorrow. I put a $1200 down payment.

May I suggest that you train your managers on customer service.

I will win this confrontation. My Visa card hasn't let me down yet. Spectrum isn't the only game in town. Your managers need to learn customer retention. I wasn't asking for a lit.