SpiceJet
Reviews and Complaints

I, my wife and children have been unfairly stranded at the Kolkata Netaji Subhas Chandra Bose International by denying checking on despite arrive the airport before the required time on the 11th January 2019. Let me outline as concisely as possible:

Although the flight was delayed to 8:54 am India Time on 11/1/19 as reflected Google flight tracker as well as on Kolkata airport monitors, the Spice Jet check-in counter was closed at 7:30 am: 24 minutes before the pre-announced time frame, as confirmed by Julia of Spicejet.

We tried to check in online 24 hours before the departure for flight SG71, but Spicejet website denied us online check-in despite providing the PNR numbers: XHBR9E and LMJWJC

During our outbound check-in at Bangalore airport, we were also denied the boarding passes of our final flight-leg: Kolkata-Dhaka. Despite our multiple request, we were unable to check in our luggage to the final destination forcing us to pick up the luggage after arriving at BLR. While we were aware of the long transit with kids of around 12 hours, we could not have foreseen Spicejet's inability to keep our luggage to lug around all through the night.
Despite our daughter's sudden sickness, we reached the Kolkata airport on time and cleared the gate-security screening on time at the international departure entrance. Upon entering, however, we were unable to see any presence of Spicejet symbol in the pillar, where other airlines, such as Emirates were present. Neither there was any Spice jet official to ask.
Upon asking around we were sent to all the way opposite direction of the airport, where we were told that the luggage has to be x-ray scanned first. Afterwards, after standing in the long que with two little kids of 4 and 2 years old respectively, we were told the check in counter was closed!
After our discussion the official logged in the time as 7:39. Please note again the airport display was still showing the flight was further delayed to 8:54 am.

We talked to the Spicejet official named Julia, and she simply denied us of any help despite mentioning all the above facts. She insisted that we should be present in the airport 6:40 am, having No respect to our time. Not to mention the flight keeps delaying, as we experienced in our previous connections, making us harder to predict when actually the flight is going to leave.

The following issues were not directly relevant to the disaster Spicejet made, but worth noting nonetheless.

Both flights SG658 and SG517 were delayed, where the Bangalore to Kolkata flight was delayed by a couple hours.

In all the instances, we could Not sit together during the flight, and we were either given boarding passes splitting in 2 seats and 2 seats together, or 3 and 1 seats in completely different part of the aircraft. Especially in the final leg, when we had to repurchase the ticket conf# EEP7SK, both our children had isolated single seats on flight SG76.

Despite paying in full beforehand, we were kept waiting for about 15 minutes at the check in counter due to our credit card purchase, which again, gets worsen due to our two small children.

To summarize, we as a family had a horrific experience with Spicejet's poor performance with little to no intention from spicejet incompetent officials to help their passengers quickly and promptly.

A lady called me and was hiring me as Ticketing Executive for SpiceJet Airways
I Have Already Sent Rupees 53, 700 To That Lady Both Through Paytm as well as account transfer
Paytm Number - [protected]
I have transferred Rs 36, 450

No. of HR Lady Who Called Me - [protected]

Account No. - [protected]
Ac Holder Name- Ms Monika Kumari
IFSC Code-CBIN028361
I have transferred Rs. 17, 250

That lady also sent me fake reciepts of my payments i have attached along with the mail.

Total Payment Made - 53, 700
See The Images Attached

i am Bhupinder Singh s/o Sh. Rajinder Singh
i have a ticket of Spice Jet of 31 Aug 2018.
flight- Sg012
time:- 10:45pm
class-Economy.
seat no.- 29B
flight is delayed again and delayed again.
i am waiting on airport till 6:00pm.
boarding staff moves us from gate D24 tp D17.
than D17 to 24 again and again.
i am so fed up with this service.
please solve this my complaint.

Dnata airport /spicejet airlines team,

I am rajish ramesh working in dubai municipality dubai central lab.
My wife parents mr. Suresh krishnan and mrs. Sarada suresh travelled in spicejet airlines from dubai to cochin on 24-10-2017. (3 am flight)
Their pnr numbers is ff9cfe.
Both of them are govt retired senior citizen and 62 plus age.
The check in baggage allowed for them was 60 kg and cabin baggage 7 kg each.
We checked the baggage weight in one of reputed cargo company in sharjah and confirmed that check in baggage is 60.8kg and hand baggage's were 7. 2 and 7. 6 kg each.
The excess baggage we are having we send trough air cargo on same day. The receipt is attached for your information. Even though I double checked the baggage weight in my central lab calibrated weighing machine to avoid any complications in airport.
At the time of checking in their main baggage was 61kg. Boarding pass issued without any trouble.
Since they were not aware that the cabin baggage allowed is 7 kg including duty free shopping they purchased two bottle of alcohol from the airport.
Please notice the departure time is 3 am early morning and exactly 10 to 15 min before departure time your staff started checking the weight of cabin baggage and found their baggage is above 7 kg.
Immediately mr. Suresh krishnan rushed into the duty free and returned the item and came back to the departure gate.
But at the time without considering the travelers age your ground staff behaved so arrogantly and make them nervous and put them mentally down.
(Please note that both of them are aged people and suffering with high blood pressure and blood sugar)
Your staff informed them that still the baggage is above 2 kg and forced them to trough some of their items in the hand bag in your staffs interested designated area. (Which make an impression that the staff wanted to take the extra items)
My father refused to trough the items that time your staff forced him to pay 120aed and informed him if not ready to pay they will offload them from the flight without considering their age, physical status and time your staff behaved very arrogantly and terribly.
The time was early morning 3. 20am and they are very old and throughout these entire time your staff behavior make them nervous, panic to put mentally and physically down.
They become very panic because in their life first time they are facing this kind of bad situation.
They were on visit visa and they travelled on their second last day of expiring the visit visa. So they paid the amount.
I am informing you that their baggage never come above the allowed weight because I double checked the baggage in a calibrated weighing machine.
Since I am working in accredited govt laboratory I suspect either your machine was not calibrated and wrongly showing 1kg extra or your staff intentionally make such bad situation to force peoples to trough the items in their area.
I shared this situation with some of my friends came to know that most of them faced such bad behavior from your ground staff in cabin checking counter. Now they are avoiding to use spicejet airlines for their travel.
If you want I can share my friends mobile number and address for verification.

My parents never carry any excess baggage and I am attaching the cargo receipt their boarding pass and their receipt of excess baggage with this mail.

I am requesting you the clarification for the following
1) whether your weighing machine is calibrated in accredited lab.
2) in the excess baggage receipt why they didn't mention the total weight of baggage and passenger information properly (Since they are two passengers allowed cabin baggage was 7 kg each)
3) why they are forcing people to trough their items into the staffs designated area.
4) who gave your staff the permission to behave such bad manner to the passengers to make them mentally and physically down without considering the age and time of flight.
5) why staff started checking baggage just 10 min before departure if cabin baggage is strictly monitoring by spicejet, you can start weighing at least 30 to 45 min before departure to avoid any delay.

I am forwarding this same mail to airport authority, dnata and dubai muncipality metrology calibration department.

I hope you will investigate and give a favorable action and reply for this mail.
Thanking you
Rajish ramesh
[protected]

I have travel through Spice Jet from Dubai to Ahmedabad, via SG 16 flight - dated 8-Dec-16 (schedule departure 10.45 pm) Confirmation number A9ETXG, Pax 3 (including infant)

After boarding the flight and 10 minutes after scheduled time of departure, we got intimated for delay in flight for 15 to 20 minutes for some technical and Air condition (AC) issue. There was no announcement for next 45 minutes for delay. After that it was intimated for some 30 minutes delayed and there on no intimation from crew side for next 1.5 hour. After more than 2 hours and 10/15 minutes we were informed to get back to our seats. At that time we had informed to crew that some of our luggage is still on ground. However, there was no serious response from crew. Flight started but next 15 minutes it was on fan only and no AC. For 2.5 hours AC was not working and flight was full.

It was mid night (1 am) but inside lights were completely ON for next 2-3 hours and that did not allowed us to take rest. When we had informed crew to deemed the lights to allow infant to sleep, they informed that once they will finish with food selling, they will do so. This food packet selling was continued throughout the flight.

Flight landed at Ahmedabad on 5.30 am and we rushed to collect our baggage. Out of 4 check in baggages, I got my two small bags and two big bags were still pending. Even after nothing on belt we waited for next load of luggage to come on belt. There was no announcement for missing luggage that they intentionally left at Airport. Neither announcement was made during the flight nor at Ahmedabad Airport for missing luggage.

After waiting for 15 minutes, we realised that our baggages (including other passengers) were left at Dubai Airport. We were not clearly informed about when we will get our bags. We made complaint and submitted that took another hour due to crowd rush and checking. I left Ahmedabad airport around 7.15 am without my main baggages.

There was no immediate compensation provided to us buy necessary stuff.

Instead of going to hospital (the purpose I came down to Ahmedabad), I had to arrange first our normal require things on hand (we had infant with us). Whole priorities were changed. It was extremely painful to manage those stuff with demonetization in India.

We got our remaining bags at 8 pm on 10 Dec 2016.

I do understand and anticipate such scenario comes up but the way it was managed was surprising:

- there was no announcement at schedule departure time;
- after announcement of commitment time, there were no further announcement/ update;
- there was no refreshment when delayed was more than 2 hours;
- AC was not working and were at Dubai Airport for 2.5 hours, why plane was not deboarded (considering old people and infants were on board);
- Being passenger we have informed about luggage on airport (we have seen), no response from crew side;
- Lights were fully ON during the whole flight duration to sell food packets. How infant or anyone can sleep in such atmosphere?;
- At Ahmedabad airport, there was no announcement for missing luggage;
- No immediate compensation was provided to us to buy immediate stuff;
- Staff was not commenting on when will receive our luggage.

I paid such heavy price for one way ticket to support and to be with my family at earliest. However, due to this I was not only delayed but disappointed with the way it was managed.

I have sent an email to Spice Jet customer relation but they are not ready to accept the fact that flight was delayed for more than 2 hours where I have furnished online records of flight status to them as well. I have sent another email to next level of authority - appellate authority in Spice Jet but with surprise there is not single reply from them.

This is pathetic where the highest authority did not bother to acknowledge or reply email.

Looking for action against such airlines and such customer relationship.

Kaumil Shah
Dubai. UAE

I have travelled from Muscat to Ahmedabad vide Flight No. SG0062 dated 15th May 2015 of Spice jet. When I taken my luggage at Ahmedabad airport I found my attache bag was completely broken. Immediately I contacted air line people. They registered Baggage Irregularity Report vide No. 34024 but refused to replace my new one attache bag costing OMR 70 or INR10500 . They informed me that this is possible due to baggage misshandling and they are not responsible.

Vide their letter dated 28.05.2015 they sent me cheque of INR 500/- as against my loss of OMR 70. Immediately I informed me that this is not acceptable.

Kindly register my complaint and ask the airline for payment of cost of Attachey bag OMR 70 + OMR 1000 compensation for my mental harassment.

Ratan Kumar Malu
Villa No. 611, The Wave,
Muscat.
email: malu.[protected]@gmail.com

India address:
Flat No.102, Tower No.4,
Vachnamrut, Atladara, Vadodara
390012 India
Mobile +91 [protected]

Dear sir,
I have booked a flight ticket from
Rajahmundry to Bangalore on 19/04/2015 they have just informed me very simply that your flight is cancelled and just to call to customer care for any reference.but when we call to customer care they have charged huge sum of amount on call that too without any confirmation and even without customer satisfaction and they people have not provided any other source.They have made me trouble and Please take necessary actions. This is not the first time I'm travelling sir you can even check with my Name Rohit Jain for the current journey my PNR-EERHFB.Please sort this problem with as soon as possible.

Rescheduling of flights by you which was booked for January 2015 and February 2015 vide PNR no.G78 SGJ, PNR SBJVGN and PNR NO.A8M7PT
Sir,
I have made an agreement with you to fly in spice jet airlines and booked the following tickets which now after rescheduling the flights by you are not suitable to me as I can not take the onwards flight in spice jet to Amritsar because the arrival in Delhi from Kolkata is much later as the flight from Delhi to Amritsar leaves much earlier. The detail of booking and re scheduling is given here below;-
1. PNR G78 SGJ BOOKED THREE TICKETS IN THE NAME OF NARESH TUTEJA ASHA TUTEJA AND MEGHA KHANNA ON 30.09.2014 for travel on 30th Jan 2015 by SPICE JET FLIGHT SG 105 LEAVING KOLKATA AT 3.10 PM AND REACHING DELHI AT 5.30 PM. I ALSO BOOKED TWO TICKETS ON 2.9.2014 VIDE PNR- SBJVGN FOR Naresh Tuteja and Asha Tuteja from Delhi to Amritsar for 7 PM vide flight no. SG 2515. Now the flight to Amritsar can not be taken as your flight will leave much earlier from Delhi to Amritsar as compared to flight reaching Delhi to Kolkata. You have not informed me about the change in my schedule of my tickets and now I suggest and request you that I may be booked for 31st January 2015 from Delhi to Amritsar vide flight no SG-2515 Leaving Delhi 2.30 pm . The tickets are in the name of NARESH TUTEJA AND ASHA TUTEJA which were issued by you vide PNR NO. SBJVGN for 30th Jan2015 leaving at 7 pm
You are requested to issue the tickets under the revised schedule so that I can take the flights accordingly. The matter is very urgent and the action may please be taken at the earliest our email id is [protected]@pcmehrandco.com

dear sir I booked a ticket through spicejet on 19th july from mmaldives to delhi.
as I was leaving the country for good . I clearly issued the boarding pass from the counter of spicejet, as I reached to the immigration they said you need the letter from immigation from maldives . they didn't permitt me to go . and I was stucked as I was
going for good, now unable to go, problem where to stay. I requested spicejet office to cancel my ticket or change it to another day, but they didn't . i feel if any passanger
unable to fly, then they should adjust the tickt with some penality, y all money wasted these spicejet office of maldives loting the passangers in such way . ridiculous?

spice jet reschedule my up and dn flight so, my all, up- word journey disturbed.
who is responsible for such irresponsible behavior.?
i have booked my ticketing in 72days in advance.now, i am in such a bad shape, if i go for re booking i have to pay 3time more com-pair to my original booking.
i feel i am cheated by airline, they have planed to make money in such a way that all passenger leave their seat and vacant their booking,
air line asking for cancellation charge too.
pl help me to get compensation
i am seeking help to get return ticket as per original schedule. so, i can maintain my schedule of My connecting journey to Delhi-Ahmedabad.
my Pnr No is : VB2PEL
booked on 12th march, 2012.

I boarded a spicejet flight from Bagdogra to Delhi on 9/11/11 - SG885. My first issue was the ground staff at Bagdogra who told me i couldn't have my choice of seating as the flight was via guwahati. I tried to explain 5 times that it is a direct flight but I finally gave up. Secondly, upon reaching home in Delhi, I noticed that the handle of my samsonite suitcase was broken. In the years that I have had it and the numerous flights I have taken it has never ever broken. up till now. I stay fifteen minutes from the airport. I called spicejet and informed them. And they told me they would lodge a complaint. The reply I got was that I should have made a complaint at the airport itself and it is now not applicable for reimbursement. My suitcase handle is at the side of the luggage and it flips inside. It does not stick out so it isn't visible till you try to drag it. Secondly, since it goes inside it doesn't break easily either until spicejet got its hands on it. It is so sad to see that customers of spicejet are treated so poorly. And how this mistreatment gets translated onto your poor luggage. At all airports most people tend to pick their luggage and leave asap, I have never inspected my luggage because most airlines do not damage your suitcase. I assumed that Spicejet would realise the rationality of this. But as I have noticed, this is not so with spicejet.
Spicejet reminds me of deccan airlines and the bad services it used to render. Hopefully someone decides to buy over this airline too and improve it. With the numerous budget airlines in the market now, I hope spicejet realises that people do not show loyalty for airlines. The only thing that differentiates airlines nowdays is not the price anymore, it is how people are treated. I for one, will definately avoid all dealings with spicejet. I hope people reading this who do travel especially on spicejet to check their luggage properly before leaving the airport. Because this company does not care about you or your luggage, just your money.

I have booked two tickets (PNR –A3MPEN) from Srinagar to Hyderabad by Spicejet on 05/03/2011, the Scheduled Departure of the Flight SG 239 is 07:50 PM from Delhi to Hyderabad, but the SG 239 was departed at 09:45 PM and reached Hyderabad at 00:00 on 06/03/2011 because of the delay I could not attend the Important Meeting at Vijayawada. On 06/03/2011.and also paid an amount of Rs.35/ per Km from AIR port to RTC Bus stand and I missed the reserved Bus of Vijayawada and also forced to stay at Hyderabad. . Because of the Flight SG239 I got a great loss.I request that the compensation may be given accordingly.
P.Lakshmana Kumar babu
[protected] [protected]

I have booked a return ticket on SpiceJet with Booking Reference Reservation Number : T8R1EL
Mumbai to Delhi SG 136 Feb 11, 2011
Delhi to Mumbai SG 109 Feb 21, 2011

On Feb 20th I wanted to cancel Delhi to Mumbai SG 109 and called up the customer service but they refused to cancel on the ground that it is a return ticket and second leg of the journey can't be cancelled because I have already completed first leg of journey. Customer service flatly refused to refund or issue a credit voucher, not even for the UDF of Delhi Airport.

This condition is nowhere mentioned on the ticket printout. This is clearly a cheating on behalf of SpiceJet.

Naresh Gupta
+91-[protected]

To,

The Chairman

SpiceJet Ltd.

Dear Sir,

With this email i would like to bring to your kind attention the misbehaviour

done by your staff member with the Passengers and His Holiness Sant Shri

Asaramji Bapu.

The referred incident occured on flight SG913 from Jaipur to Ahmedabad which was

delayed by 3.50 Hrs due to some technical snag.

His Holiness Sant Shri Asaramji Bapu was also travelling in the same flight

along with other passengers. Due to the technical glitch there was a delay in

departure of the flight. For 3.50 Hrs Passengers were stranded within the

aircraft without water or food and neither passengers were being given any

Estimated time of departure. This led to unrest amongst passengers.

Sant Shri tried to calm down the passengers. However limits were crossed when

the Pilot of the said flight came out of the cockpit and misbehaved with His

Holiness. He said objectionable words to the saint and insulted him. When people

protested against the pilot's behaviour, he went back into the cockpit.

This is your company primary responsibility to take care of passengers in the

event of flights getting delayed and provide them with basic neccessities like

water and food. Above all, such incidents of misbehaviour are not something

expected out of reputed Airlines like yours.

We condemn the incident and demand an investigation into the matter and suitable

disciplinary action taken against the erring pilot. Also an apology should be

extended to His Holiness Sant Shri Asaramji Bapu as soon as possible. His

Holiness, Shri Bapuji is a respected Saint of India and is followed by millions

across the world. This Incident has deeply hurt their followers. I on behalf

millions of followers of Bapuji request you to take suitable action and extend

an apology to the revered saint.

Expecting a timely action from your end.

Thanks and Regards
AJit

Copy of email sent to the CEO of Spicejet Airlines on the series of incident on flight SG103 Delhi to Mumbai on 2nd June 2010

To:
Sanjay Aggarwal
CEO
Spicejet

I am sending this mail to you and simultaneously copying The Honourable Minister for Civil Aviation Shri Praful Patel; Secretary, MOCA; important functionaries in the DGCA; important business groups; alumni mail lists; digital and print media; friends and relations. Your company must be exposed and held responsible for sacrificing safety for profit so soon after the worst aviation accident in Indian history at Mangalore.

Your airline today seriously compromised on flight safety and made it personal for me as my family is on this flight SG 103 Delhi to Mumbai on the 2nd June 2010. To make sure you believe the seriousness of this mail and don’t dismiss it as a crank mail my complete contact address is below, I am also happy to share the booking reference with any agency which wishes to enquire into this. Also the flight will soon land in Mumbai and I am sure the passengers who were eye-witnesses have their own to add to this.

This is not about the fact that a flight which was supposed to depart at 12:15 hours is still sitting on the tarmac at 16:45 hours as I write this or the fact that this delay was caused by “technical snags” in the aircraft (as told by your ground staff). That is a dismal thing to say the least and another matter all together

This is about basic aviation safety.

I am sure you will see the uproar later today on TV, and social media sites as photos and videos get uploaded on how Spicejet created a first in aviation history by boarding about 20 extra passengers on flight SG 103. In fact I am told by my wife who is on this flight, as I write this, that even after de-boarding several passengers the flight is about to leave by making small children who are NOT infants and who bought and should have been allotted separate seats in the plane; to sit in their parents laps without the mandatory seatbelts.

Shame on you sir and your employees for running a “banana” airlines giving India and its hard working people a bad name.

I look forward to the Ministry of Civil Aviation instituting a full fledged enquiry against your airline for violating basic flight safety norms !

Regards
Sandeep Srivastava

Hi,

Please look in this urgently.

I booked a ticket from Delhi to Hyderabad for the 28th of oct 2009 FROM CLEARTRIP.
TRIP ID-[protected] FOR SPICEJET, 237.
PNR -Q1E5AQ.

Later i preponed my tickets TO 26th of Oct 2009 from through Spicejet customer care.

PNR-Q1E5AQ

Later due to some emergency i need to cancel my trip.
My tickets were cancelled and the refund was also made.
BUT PLEASE NOTE, NOT THE TOTAL REFUND.
The refund amount which was given to me was as per the 1st booking.
When i changed my booking for 26th oct, then the ticket price had increased and i paid the extra increased amount along with 750 rs for rescheduling.

I have yet not recieved the extra amount.
I called up multiple times to the customer care but each time they promised me to call back and settle down the issue.

PLEASE LOOK INTO THIS URGENTLY.
Please note i am as if now out of country, so ypu can drop me a mail for the same.

Ankita.

6 months before i received a call from Spicejet- customer care, bangalore office. They said you are selected as a privilage customer in a lucky draw, so we will going to issue Cr Card for you with joint venture with SBI. (related to my last travel with them) Then they ask my personal details and promise me to send a person to collect my ID proof for issue the card. Till now nobody comes for that. ( They called twice & did the same thing). I hv sent a enquiry mail to the airlines, but no reply.

I had booked return flt tkt from Mumbai-Hyderabad-Mumbai in the first week of Jan. After reaching Hyderabad, I recd an urgent call from my employer and had to travel abroad from Hyderabad.

I cancelled my return ticket Hyderabad-Mumbai (PNR-YP14BE, 2 adults and one infant, 04th Jan morning flt) through internet (Spice Jet website). I recd a confirmation stating status of ticket as refund pending and showing refund amount. As I was sure that ticket has got cancelled and after returning I wated to rebook another ticket in Spice Jet and asked company to adjust refund amount in my new booking - Spice Jet is simply refusing saying that my ticket was not cancelled and they will not refud the money. Despite trying to contact their customer care, they have been very rude and not willing to help and co-operate.
I had sent them scanned copy of confirmation which I got after cancelling the ticket adn also tkt booking copy. Cancellation confirmation clearly shows refund amount and pending status. Spice Jet has simply said that cancellation process was not completed and they will not refund money or credit same for another booking.

This is very disgusting and unhelpful attitude of this airline and I feel to protect customers interest this airline should be made to realise that they need a more reasonable approach while dealing with customers grievanes to customers faith alive in them.

This is a very sad experience I had with Spice Jet and would recommend airline passengers to avoid Spice Jet as far as possible

Please suggest how to make Spice Jet undrstand customers troubles.

SPICEJET, a no frills airline eat up travel agents money in following way:

1] Take deposit from Travel agents and make their Web Log- In ID non- functional and compel travel agent to book with their call center and charge them a call center service fee of INR 50 per sector per passenger.

2] No one can know about senior management and can not approach senior management for any issue and no one from lower posts would revert to public.

3] Call center people will keep on hold to the clients and customers for hours and days and weeks and months and years.

4] They have a perfect way to fraud public.

SPICEJET MANAGEMENT NEEDS TO COME FORWARD AND TAKE SOME ACTION AGAINST THEIR CORRUPT SALES STAFF AS THEY OBTAIN COMMISSION FROM FEW CONSOLIDATORS AND AVOID DIRECT CUSTOMERS AND CLIENTS.

My wife traveled by the Spicejet flight SG 504 (PNR #UFKKEA) on 29.05.2008 from Bangalore to Delhi. On arrival at Delhi airport, much to our consternation, we found that one piece of luggage - a Black Strolley (brand name: Forecast) with contents worth Rs 18000/- was missing. After lodging a complaint (CR/19056/2008), we proceeded to our tourist destination which was the very next day. After returning to Delhi, we found out that we have been issued a cheque for a paltry (or should i say 'princely') sum of Rs 3000/- for the same! We have no clue regarding the luggage but we don't intend to take it lying down.